1 to 25 of 33 Customer-Centricity Jobs in the Midlands

technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service More ❯

onboarding journeys, card issuance, and payment processes. You will play a key role in defining requirements, optimising business processes, and supporting the delivery of compliant, efficient, and customer-centric banking solutions. Role Overview: Job Title: Onboarding & Cards, Payments Business Analyst (Banking) Location: Northampton/Hybrid - 2 days per week onsite (non-negotiable) Contract Type: Contract Duration More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

initiatives, and implementing new technologies Skilled in using analytics tools (Google Analytics, Adobe Analytics) to inform strategy and decision-making Deep understanding of UX/UI and customer-centric design principles Hands-on experience with A/B testing, conversion optimisation, and omnichannel commerce strategies Results-driven, innovative, and adaptable in a fast-moving digital environment More ❯

equivalent preferred). Proficiency with project tools such as Monday.com, MS Project, or Power BI. Who You Are Strategic and delivery-focused, with strong ownership and accountability. Customer-centric and commercially aware. Adaptable and resilient, thriving in change environments. Excellent communicator who builds trust across functions and senior stakeholders. Detail-oriented and governance-driven, balancing control More ❯

providing cutting-edge products and services to a diverse range of highly regulated clients. Our mission is to drive growth and excellence through technological advancements and a customer-centric approach. The Client Growth Manager at DTS is responsible for identifying and pursuing opportunities to expand the range of DTS products and solutions within existing client accounts. More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

is attracting and hiring some of the most agile minds in the industry, people who recognize the size of the opportunity and potential on offer. With a customer-centric, outward-focused approach, this brand has become a trusted partner for some of the largest manufacturers in the world and developed a reputation for quality and innovation. More ❯

meaningful digital experiences. Working closely with senior leadership and the Principal Product Manager, your team will set ambitious goals (OKRs), align strategies, and transform insights into innovative, customer-centric features. Your Impact As an experienced HR professional and product leader, your decisions will shape the success of our People First product suite and directly influence our More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

We're looking for a strategic and customer centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer. This domain brings together two critical journeys, Login and Onboarding and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom More ❯

Delivery and data analytics. Experience with end-user analytics tools (e.g., Nexthink, Systrack, ControlUp, Aternity, 1E, Ivanti, Workelevate, Liquidware). Proven ability to interpret data and drive customer-centric improvements. Excellent communication, presentation, and stakeholder management skills. Experience managing improvement initiatives, automations, and complex problems. Knowledge of XLAs and End User Sentiment metrics. Additional information Location More ❯

of Product to take functional leadership of the product discipline. This role will be instrumental in shaping and executing the product strategy, aligning business priorities with scalable, customer-centric solutions. This role does not carry direct line management. Instead will lead through influence - providing strategic and operational direction to the product function, collaborating closely with engineering More ❯

support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You’ll have opportunities to grow and a remuneration and benefits package aligned with the scope of More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential More ❯

systems Outlook 365 knowledge Key Skills & Attributes: Self-starter with a focus on solving problems and providing solutions Solid organisational ability and a high attention to detail Customer-centric approach to service delivery Consistent exercise of independent judgment and discretion in matters of significance Good written and verbal communications skills Problem solver and solution provider Interested More ❯

stands out as a pioneering force in delivering advanced technology solutions, committed to helping businesses realise their digital goals. With an unwavering focus on quality and a customer-centric ethos, this organisation excels in offering innovative enterprise solutions that enable companies to succeed in today's competitive environment. Job Description As Head of Architecture, you’ll More ❯

analyses to support regional strategies and business case development. Analyse volume flows and cost drivers to identify opportunities for improvement. Foster a culture focused on safety, wellbeing, customer-centricity, and continuous improvement. About You To excel in this role, you will bring: Proven expertise in quantitative methods within large-scale logistics or consulting environments (PhD preferred More ❯

compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented More ❯

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential More ❯