1 to 25 of 38 Customer-Centricity Jobs in the North West

issues appropriately to ensure timely resolution. Regulated Industry Experience Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part ...

issues appropriately to ensure timely resolution. Regulated Industry Experience – Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset – Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part ...

platforms. Exposure to Computer Vision, OCR, Voice AI, Conversational AI, or multimodal AI solutions. Experience working within operational, retail, automotive, logistics, or customer-centric organisations. Knowledge of Responsible AI, AI governance frameworks, and regulatory considerations. Previous experience leading AI initiatives, mentoring engineers, or helping define ...

channels and capabilities that improve CRM effectiveness and efficiency Collaborate closely with marketing, analytics, commercial and product teams to deliver an integrated, customer-centric strategy. About You: Proven CRM leadership experience with a strong track record of delivering successful multi-channel campaigns Experience owning CRM performance ...

matters and own the outcome.As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary expertscombine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.Our clients adapt and transform, and together we achieve ...

with senior leadership to implement CRM strategy and roadmap Your Skills and Experience * Strong commercial experience in CRM or lifecycle marketing within customer centric sectors such as retail, healthcare or direct to consumer * Expertise in email marketing with exposure to additional channels including SMS, direct mail ...

Senior Data Analyst or similar role Advanced SQL and strong analytical problem solving capability Proven experience working in high-transaction, customer-centric industries such as gambling, gaming, or retail. Experience analysing customer behaviour, retention, and lifecycle metrics Proven ability to structure analysis independently ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product ...

stakeholders and the chance to directly impact customer engagement and commercial outcomes. THE COMPANY They are a well-established, customer-centric business with a strong digital presence and a focus on delivering exceptional customer experiences. Data sits at the core ...

Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. ...

Business Centre (MBC) Operations. This role focuses on leveraging data analysis, automation, and cross-functional collaboration to improve operational efficiency and create customer-centric solutions. A key immediate focus for this role will be leading the strategic migration and decommissioning of legacy Alteryx workflows ...

Business Centre (MBC) Operations. This role focuses on leveraging data analysis, automation, and cross-functional collaboration to improve operational efficiency and create customer-centric solutions. A key immediate focus for this role will be leading the strategic migration and decommissioning of legacy Alteryx workflows ...

depending on experience * Hybrid working model based in Cheshire * Opportunity to shape CRM analytics strategy in a customer centric organisation * Clear progression opportunities within a growing analytics function * Supportive and collaborative team environment How to Apply If you are interested in this CRM Analytics role, please ...

environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is a testament to the great culture weve built together. This award belongs to all our colleagues who collectively make ...

proven coaching, training and mentoring skillset in Agile delivery and Agile rollout, being able to show a Lean-Agile mindset and customer centricity • Ability to manage client relationships, effective reporting to secure client satisfaction throughout your project delivery. • Proven experience in applying strategy and innovation approaches ...

Customer Analytics Manager £40,000-£50,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture ...

data to drive decisions and measure success.*Leadership Qualities: A natural leader who inspires and motivates others while fostering a collaborative environment.*Customer-Centric Approach: A deep understanding of user experience and a passion for delivering top-notch products that delight customers. Please apply ...

data to drive decisions and measure success. *Leadership Qualities: A natural leader who inspires and motivates others while fostering a collaborative environment. *Customer-Centric Approach: A deep understanding of user experience and a passion for delivering top-notch products that delight customers. Please apply ...

cycles, ensuring plans are well-defined and capacity is optimised DevOps & Agile Leadership Promote and embed DevOps principles: Collaboration and shared ownership Customer-centric decision making Automation and efficiency Continuous learning from failure Performance-focused, generative culture Metrics-driven improvement Implement and continuously improve Agile practices ...

machine learning pipeline by using robust test-driven development (TDD) approaches to maximise performance and robustness, and improve company performance and our customer-centric offerings across Motor, Home and Commercial Lines businesses. The successful candidate will also enjoy opportunities for leading, coaching, and mentoring more junior ...

clear initiatives and timeframes. Own the digital product domain, become the subject‐matter expert, and collaborate with a diverse team to deliver customer‐centric solutions aligned with business objectives. Lead the squad in prioritising delivery work, unblock obstacles, craft launch plans, and ensure a high‐quality ...

operate at scale; they’re investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core. THE ROLE Reporting into the Director of Customer Insight, this is a senior individual ...

insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer-centric organisation operating across a large network of consumer-facing locations. With a strong focus on personalisation and service quality, they use data ...

minded, customer-first approach ✅ Experience using Salesforce ✨ Why Join? This is a fantastic opportunity to join a high-growth, customer-centric organisation where your work will have a direct impact on customer outcomes and business success. You'll work with ...

days per week in office) Salary and Benefits: £120k + 30% Bonus About the Role We’re partnering with a high-growth, customer-centric digital business undergoing a significant period of transformation to find an experienced Head of Machine Learning & AI. This is a senior leadership ...