1 to 25 of 44 Customer Engagement Jobs in Manchester

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. … looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won’t be line managing ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

across the production print portfolio, developing new business opportunities and expanding relationships with existing customers and channel partners. The role will focus on identifying customer requirements, positioning the appropriate production print solutions and managing opportunities from initial engagement through to contract completion. The successful candidate will have … business development plan to achieve agreed sales targets. Identify and develop new production print opportunities across the assigned territory. Generate new business through prospecting, customer visits, referrals, events and channel activity. Develop existing customer relationships and identify opportunities for fleet refresh, upgrades and additional production equipment. Manage ...

Braze sounds like a place where you can thrive, we can’t wait to meet you.WHAT YOU’LL DOAs a Manager in our Global Customer Support team, you will play a crucial role in leading a local team of support agents committed to fostering strong post-sale technical relationships … indirectly manage team members and extend feedback across diverse areas of expertise. Additionally, you will serve as an escalation point for complex customer issues, ensuring exceptional customer satisfaction.WHAT YOU HAVE2-4 years of management experience in overseeing a technical support organization, preferably within a SaaS B2B environment.Proven track ...

million HTTP requests daily and process more than 1.5 million bets per hour at peak. As a Senior Software Product Analyst, you’ll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, you’ll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct-to-customer marketing across multiple touchpoints. You’ll work with teams across the business to define requirements, prioritise initiatives ...

Customer Success is an established function within Stepstone UK, with an experienced team focused on helping customers achieve maximum value from the products they have purchased, strengthening customer outcomes and supporting long term retention. The Customer Success Team Manager will be responsible for leading, coaching and developing … team of Customer Success Managers, maintaining high performance and supporting the Head of Customer Success with the continued evolution of the UK function. Responsibilities As a Customer Success Team Manager, you will: Lead, coach and develop a team of Customer Success Managers, setting clear expectations ...

Remote Salary: Competitive, plus benefits About the company Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base. Because the team is small, you wont be just a number … functional or technical consultant role as the business grows. What you will be doing Providing second and third line support across Dynamics 365 Sales, Customer Service and the wider Power Platform Investigating, diagnosing and resolving incidents and service requests within agreed SLAs Configuring entities, forms, views, business rules, security ...

reach new heights. Together, we are a UK airports group. About the role Were looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across our client airports. This role will focus … digital customer journey across key touchpoints including the Manchester, Stansted and one of its airports websites, alongside associated passenger information and self-service experiences. Youll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with ...

Remote Salary: Competitive, plus benefits About the company Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base click apply for full job details ...

customers within agreed target markets. Generating new sales opportunities through telephone, email, networking, campaigns, referrals and other appropriate channels. Qualifying opportunities to understand the customer's requirements, commercial potential, decision process, timescale and next steps. Building relationships with decision-makers and other relevant customer stakeholders. Attending customer meetings and, where appropriate, site visits. Understanding customer requirements and translating them into appropriate commercial solutions. Preparing and presenting accurate quotations and customer proposals. Taking responsibility for progressing quotations and opportunities rather than allowing them to stall. Negotiating commercial opportunities within agreed levels of authority. Coordinating technical ...

where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job summary At CDW, we deliver customer outcomes through deep technical expertise, trusted relationships, and a strong services-led approach. The Senior Network Architect operates as a senior presale overlay within … Secure Networks practice, responsible for shaping, designing, and leading complex network and security solutions aligned to customer business outcomes. This role translates business requirements into high-level architectures, drives solution strategy across multi-vendor environments, and leads engagements from early discovery through to proposal and handover to delivery. ...

team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach … role, balancing people leadership with hands-on customer engagement. The role holder directly manages a team of 5-6 TAMs while personally owning a portfolio of 10-12 customers as a Technical Account Manager. The Manager Technical Account Management ensures TAMs are successfully executing their responsibilities, delivering measurable customer ...

WorkForce Software Suite is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. About the Role The WorkForce Software (WFS) Implementation Services organization is responsible for delivering high-quality … scalable implementations across our global customer portfolio. We partner with customers throughout the implementation lifecycle, ensuring they achieve measurable business value through strong governance, consistent delivery methodologies, and exceptional customer engagement. We are seeking an experienced Integrations Architect to lead the design, governance, and delivery of integration solutions ...

Presales Consultant, you will support customers throughout your technology buying journey, helping to design innovative solutions, demonstrate business value, and align technical capabilities with customer outcomes. What You’ll Be Doing Support the development of technical solutions and customer proposals for HPC and AI opportunities. Work alongside sales … teams to understand customer requirements and translate them into effective technical solutions. Assist in designing solution architectures that meet customer performance, budget, and business objectives. Deliver product demonstrations, technical presentations, proof-of-concepts (POCs), and solution walkthroughs. Stay informed on emerging technologies, industry trends, and competitor offerings within ...

excellence and a practical, people first approach to transformation. As we continue to expand our AI capabilities, we’re building a new generation of customer facing engineering talent to help organisations turn the potential of AI and agentic technologies into real, measurable value. About the Role HSO is building … generation of customer facing engineers who will help our customers create the operating model of the future using the latest AI, data and cloud capabilities. Forward Deployed Engineers combine consulting judgement, production software engineering, data platform expertise, AI delivery capability and business transformation skills. You will embed with strategic ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity We're looking for an experienced … Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E‐Business Suite, JD Edwards ...

plans across a portfolio of enterprise customers. Build and maintain trusted relationships with senior decision-makers and C-suite stakeholders. Identify opportunities to expand customer engagement through Insight's technology, services, and solutions portfolio. Drive revenue growth through cross-selling, upselling, and solution-led conversations. Lead virtual account … teams to achieve customer objectives and business outcomes. Understand customer priorities, challenges, and long-term goals to position Insight as a strategic partner. Manage pipeline and forecasting activities to drive predictable business performance. Shape compelling business cases and value propositions that support customer transformation initiatives. Collaborate across ...

revenue and growth objectives. Establish and manage to clear goals, performance metrics, to foster a high-performance culture. Provide strategic guidance in deal structuring, customer engagement, and contract negotiations. Promote a collaborative and results-oriented team environment. Customer Growth & New Business Development: Formulate and implement strategies … exceed targets. Proficiency in developing and executing strategic account plans. Strong financial acumen with experience in sales forecasting and financial reporting. Exceptional stakeholder engagement and relationship management skills at senior government levels. Familiarity with Digital Transformation, cloud, data analytics, and AI is advantageous. Additional Information Why join Version ...

nurtured, and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your … . The role of Techno-Functional D365 CE Consultant Deliver excellence in technical/functional solution delivery based on high level designs aligned to customer requirements Take a key delivery role in project implementations, working with functional consultancy colleagues in Technical solution Design Deliver right first-time technical solutions ...

solely on backlogs and process. We’re looking for someone who can bring clarity to complexity, inspire a high-performing team, and help turn customer and market needs into meaningful product outcomes. You’ll lead and support a talented group of Product Owners across our portfolio, helping to align … focused on delivering real value to transport operators and passengers alike. You’ll play a key role in connecting strategy with execution—bringing together customer insight, business priorities, and technical capability to shape the future direction of our products. What You’ll Be Doing You’ll act as both ...

face of Sony within retail stores, engaging customers and driving sales of Sony home entertainment products. Your role is to create an outstanding customer experience, demonstrating Sony's innovative technology and ensuring customers find the perfect home entertainment solution to suit their needs. Key Responsibilities Sales & Customer Engagement … demonstrations to showcase Sony's cutting-edge technology, such as OLED, Mini LED, ATMOS Soundbars and the BRAVIA THEATRE U. Maximise sellout by converting customer interest into purchases. Store & Brand Representation Maintain high store standards, ensuring Sony products are well maintained and visually appealing. Build strong relationships with store ...

Experience Manage the day-to-day performance, functionality and optimisation of 7 global websites. Improve user journeys, navigation and on-site search to maximise engagement and conversion. Monitor website health, troubleshoot issues and liaise with development teams to implement improvements. Track and report on website performance, conversions and customer engagement metrics. SEO & AI Search Optimisation Own and deliver the organisation's organic search strategy across technical SEO, on-page SEO and content optimisation. Conduct keyword research and identify growth opportunities across core sectors and audiences. Perform regular technical audits covering crawlability, indexing, Core Web Vitals, structured data ...