1 to 25 of 29 Customer Engagement Jobs in Manchester

plans for team growth in the future. Driving further analytical projects and securing additional work during project delivery. Projects You Could Work On: Predictive Customer Engagement: Developing ML models to forecast customer engagement likelihood following operational actions in financial services. LLM-Powered Recommendations: Deploying LLM solutions More ❯

Interbacs are seeking a dynamic, experienced and results-driven Marketing Manager to join our team. The ideal candidate will possess a deep understanding of customer relationship management (CRM) practices and must have expertise in using HubSpot. This role will be pivotal in optimising CRM strategies, Content and Copywriting/… CRM platform, ensuring it is optimised and fully integrated with other tools and systems. ◦ Manage CRM data quality, ensuring accurate and up-to-date customer records, lead tracking, segmentation, and reporting. ◦ Implement and manage HubSpot workflows, automation processes, and lead nurturing programs to maximise customer engagement. 2. Build … lead nurturing programs to generate MQLs 3. Data Management & Reporting: ◦ Work with Sales to analyse CRM data to provide actionable insights and reporting on customer behaviour, sales funnel performance, and campaign effectiveness. ◦ Regularly track key CRM metrics and KPIs, presenting performance data to leadership teams. ◦ Create and implement reporting More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and driving them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improving Enterprise Agreement processes, increase renewal rates More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a growing, insight … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … WhatsApp, chat, push, social, ads, and more. About the Role We are looking for a talented and dedicated Key Account Manager to join our Customer Success team. The ideal candidate will have a proven track record in customer success and building long-lasting relationships with key clients in More ❯

Product Manager to join their growing team. This is an exciting chance to oversee the entire product lifecycle, ensuring that their offerings align with customer needs, industry trends, and cutting-edge technologies. Key Responsibilities: Product Strategy & Development Take ownership of the product portfolio, defining and executing the product roadmap … in line with business objectives. Conduct market research to identify customer requirements and industry trends. Collaborate with engineering and R&D teams to create and enhance products. Prioritise product features based on customer feedback, feasibility, and business impact. Ensure all products comply with industry standards, certifications, and regulations. … go-to-market strategies. Collaborate with sales and marketing teams to create compelling promotional materials. Support key sales initiatives by conducting product demonstrations. Stakeholder & Customer Engagement Gather customer feedback and translate insights into product improvements. Build strong relationships with distributors, integrators, and key clients. Act as the More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role We have an exciting opportunity for an energetic, proactive Senior Customer Success Manager to join our fantastic team. The successful candidate will be managing a client base of both Commerce and Engagement clients.Your responsibilities More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

You'll be part of a customer services team working with large blue-chip organisations throughout the UK and US. You will be providing support to the accounts, customer services, and development teams. This is done via telephone and email providing end-user customer support, copies of … role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey. There are 3 main elements to this role: Initial tier 1 triage for new incidents and requests. This will operate via the … hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services More ❯

Who we are looking for Within the Customer Relationship Management (CRM) team, you will be developing, enhancing and supporting the Company’s customer engagement platform which deals with the various customer communication channels. CRM operates as a backend team who are in the process of expanding More ❯

Stay updated on the latest Microsoft Dynamics features and best practices. What We’re Looking For: Experience : 3+ years working with Dynamics 365 CE (Customer Engagement), including configuration, customization, and integration. Technical Skills : Proficient in Power Apps, Power Automate and C# would be a bonus Certifications : Microsoft Dynamics More ❯

is to deliver precise, timely data with a commitment to innovation. At Data Estate, we focus on enhancing Moody's digital presence and improving customer engagement through innovative data solutions. Our team is dedicated to enforcing and evolving our data quality framework, improving transparency into our data assets More ❯

is to deliver precise, timely data with a commitment to innovation. At Data Estate, we focus on enhancing Moody's digital presence and improving customer engagement through innovative data solutions. Our team is dedicated to enforcing and evolving our data quality framework, improving transparency into our data assets More ❯

a technical authority in designing and delivering cloud-native architectures, serverless solutions, application and database modernisation strategies. This role combines hands-on technical work, customer consulting, and practice development, helping us define and scale modernisation offerings. Key Responsibilities Customer Engagement & Solution Design Engage with customers to understand … Compliance - IAM, KMS, Secrets Manager, AWS Backup, GDPR considerations. Performance Tuning & Optimisation - Query tuning, indexing, caching, connection pooling. Consulting & Leadership Skills Proven experience in customer-facing solution architecture or technical consulting. Strong ability to communicate complex technical concepts to business and technical stakeholders. Experience leading technical teams and mentoring More ❯

their digital presence across all platforms. This is a fantastic opportunity to join a thriving SME with a reputation for quality, innovation, and exceptional customer service, where you'll have real ownership, creative input, and the chance to grow your skills in all areas of digital marketing. What You … digital platforms, including websites, blogs, email, and social media Optimising website performance through SEO, CRO, and ongoing content updates Overseeing our campaigns to drive customer acquisition through a full funnel approach including acquiring new customer leads via PPC and Paid Social Overseeing and collaborating with a third-party … digital marketing agency supporting with campaigns and digital channels Developing engaging content to support lead generation, brand awareness, and customer engagement Monitoring campaign performance and creating insightful reports using analytics tools Supporting wider marketing activities including events, email campaigns, and paid advertising You'll Fit Right In If More ❯

across the Product portfolio. Create and manage a library of winning sales enablement materials that showcase a unique value proposition. Work with Product and Customer Success teams to help drive Customer Engagement strategies to help develop Products relationship with key customers. Requirements: 7+ years of experience in More ❯

across the Product portfolio Create and manage a library of winning sales enablement materials that showcase a unique value proposition. Work with Product and Customer Success teams to help drive Customer Engagement strategies to help develop Products relationship with key customers Requirements 7+ years of experience in More ❯

to meet real-world product demands. It's hands-on, fast-moving, and full of opportunities to produce great designs. ConnexAI builds next generation customer engagement tools powered by Conversational AI, LLMs, and data-rich automation. With major global investment and teams on five continents, we're scaling More ❯

day (Outside IR35) Start ASAP We are working with a leading financial services business that is investing heavily in its Salesforce ecosystem to drive customer engagement, operational efficiency and regulatory compliance. Known for its collaborative culture and forward-thinking approach, the business is delivering strategic programmes across multiple More ❯

Customer Success Manager - Construction SaaS Salary: £48,000 Basic/Bonus TechBuildr has partnered with a multi-billion pound turnover, international software business that provides SaaS solutions for the construction sector. The business has opened in the UK in 2024 and is growing rapidly. As such, they're looking … for an experienced Customer Success Manager to help foster customer loyalty and drive customer engagement. The key responsibilities of the role are: Implement service works including training, project guidance, hotline on duty, and software updates to clients. Work with the sales team in driving/managing renewals … Collect product requirements and contribute suggestions to new feature development. Follow up on the company's service policy to implement service work and maintain customer relationships. Manage existing clients' software usage and relationship maintenance. The ideal candidate for this Customer Success Manager role should have: 3+ years' experience More ❯

and cost-efficiency-from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. Couchbase is seeking a highly skilled and visionary Principal Product Manager to drive the product roadmap and execution for … Identify emerging opportunities in cloud infrastructure and observability to position Capella as a leader in the DBaaS space. Act as the voice of the customer, gathering insights from direct interactions and leveraging them to prioritize features and improvements. Collaborate with technical writers to deliver clear and comprehensive product documentation. … Provide technical enablement content for field engineering, marketing, and customer success teams, supporting adoption and customer engagement. Experience and Qualifications Bachelor's degree in Computer Science, Engineering, or related field. MBA or advanced degree is a plus. 5+ years of product management experience, with at least 3 years More ❯

We are seeking an experienced Software Development Manager to lead several highly motivated engineering teams to deliver mission critical product and customer solutions to our growing list of tier 1 customers within the Travel industry. This person will be highly technically proficient, an excellent communicator and have a strong … customer orientation. You will have strong experience leading software teams within a dynamic Product Development organisation. You will have successfully delivered key enterprise grade applications and platforms for global customers. You will have full lifecycle experience - from initial concept design, implementation and ultimately production. As a member of the … is a must, as is seeking out and driving continuous improvements within the engineering & wider organisation. Building strong relationships with the wider delivery and customer teams will be a critical part of this role. As development manager, you will be ultimately responsible for solution delivery. Coaching and developing your More ❯