1 to 25 of 36 Customer Engagement Jobs in the North West

fast-growing UK technology business specialising in cloud communications, customer engagement platforms and AI-driven solutions is looking for a commercially minded and technically hands-on CTO to lead its next phase of growth. This is a senior leadership role for someone who can shape technology strategy, build … commercial leadership to bring innovative solutions to market. The business operates within the UCaaS, CCaaS and CPaaS space, delivering advanced cloud-based communication and customer engagement solutions using modern cloud infrastructure, AI technologies and secure payment integrations. The Role You will take ownership of the company’s technology ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with customers, Account Managers, Project Managers, Consultants, and the Solution Architecture team to ensure all proposed solutions are scalable … focus on Power Apps, Power Automate, Dataverse, Microsoft Fabric, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on technical delivery when required. This is a highly customer-facing role requiring strong ...

client is looking for an experienced Oracle Applications Developer to support a broad range of Oracle application development, enhancement and support activity across customer engagement, finance, HR and wider enterprise systems. This is a hands-on technical role suited to someone with strong Oracle development experience … Oracle Forms, Oracle Reports and BI Publisher. Support configuration, extensions and integrations across Oracle applications and connected systems. Work across multiple functional areas, including customer engagement, finance, HR and wider enterprise processes. Contribute to the full development lifecycle, including analysis, design, build, testing, deployment and post-go-live ...

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

designing, and governing modern Microsoft-based business solutions across razorblue’s client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. You’ll work closely with the customers, Solution Architects, Account Management, Development, and Project Delivery teams to ensure all proposed solutions … focus on Power Platform, Microsoft Fabric, Microsoft 365, and emerging AI technologies such as Copilot and AI Builder. You’ll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands‐on solution guidance when required. This is a customer‐facing role requiring strong communication ...

shaping, designing, and governing modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with the customers, Solution Architects, Account Management, Development, and Project Delivery teams to ensure all proposed solutions … particular focus on Power Platform, Microsoft Fabric, Microsoft 365, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on solution guidance when required. This is a customer-facing role requiring strong communication ...

most recognisable brands, were on a mission to simplify HR and make it more impactful. Were now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professional coming from HR SaaS … professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions ...

Summary At CDW, we deliver customer outcomes through deep technical expertise, trusted relationships, and a strong services‐led approach. The Senior Network Architect operates as a senior presale overlay within the Secure Networks practice, responsible for shaping, designing, and leading complex network and security solutions aligned to customer … across multi‐vendor environments, and leads engagements from early discovery through to proposal and handover to delivery. Role Overview Owning solution architecture for complex customer opportunities Leading discovery, design, and proposal activities Aligning technology solutions to business outcomes, KPIs, and commercial objectives Driving the integration of CDW’s Professional ...

supporting a large UK-based digital organisation undergoing a significant data and AI transformation, with growing demand for advanced analytics across commercial and customer-focused teams. This is a contract opportunity within a fast-moving Data Science function, working in a modern cloud-based environment. The role sits within … Must-Have Experience) We are specifically looking for someone who has: Led data science projects in a commercial or enterprise environment Built and deployed customer churn prediction models in a commercial environment Developed Next Best Action/recommendation systems to drive customer engagement and value Delivered customer ...

product strategy, proposition, priorities, and lifecycle decisions, while partnering closely with Business Development and other client‐facing teams on go-to‐market planning, market engagement, and commercial execution. The Role As a Senior Product Manager, you will: Shape the direction and lifecycle for one or more products, balancing market … market planning, and launch readiness. What You’ll Do Strategic & Product Leadership Identify, validate, and prioritise market, client, and user needs through research, engagement, and analysis, translating insight into clear product decisions. Lead product positioning and proposition development for assigned products, and work with senior leadership and commercial colleagues ...

customers fully understand the capabilities of Sage Intacct and associated products and how it can meet their operational, financial, and strategic needs. Key responsibilities Customer Engagement Collaborate with sales, marketing, and account management teams to understand customer needs and align pre-sales efforts with overall business strategies. … address their needs. Solution Development Work closely with the authors and Pinnacle’s professional service teams to design and demonstrate solutions that meet customer requirement. Craft and deliver tailored presentations, demonstrations, and proof-of-concepts that showcase the value and capabilities of our products and services. Proposal Creation Working ...

weeks. Package : £80,000 £90,000 base + uncapped commission (OTE £130k £150k). Works alongside : Partner Account Manager (ex-major IT reseller), Customer Success Lead, GTM Marketing Lead, and the Data Engineering team. Start : ASAP. Interview slots opening within two weeks. About the client We're working with … selling into a structured commercial engine. The foundations are in place. Strong partner relationships, a clear market proposition, marketing capability, and a growing customer base. The next phase needs structure, consistency, accountability and momentum. The business is moving from founder-led to founder-supported. The client needs someone ...

your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will ...

Marketing Apprentice will support the company’s marketing, customer engagement, and digital communications activities while developing skills in AI-assisted marketing tools, content creation, social media management, CRM systems, and campaign reporting. Role Assist with planning and delivering digital marketing campaigns Create and schedule social media content across … platforms, including LinkedIn, Facebook, Instagram, and TikTok Support email marketing campaigns and customer newsletters Help maintain website content and landing pages Assist with SEO optimisation and keyword research Produce marketing materials including posts, blogs, flyers, presentations, and short-form videos Assist with creating telecoms and utilities industry content ...

Migration Specialist We are supporting a major enterprise programme requiring a senior VMware infrastructure specialist to lead a highly complex migration and design engagement within a secure, multi-tenant environment. This engagement will focus on the transition from VMware Cloud Director (VCD) to VMware Cloud Foundation (VCF) 9.1 … migration approach Support VCF 9.1 Automation design and integration strategy Work within a secure, multi-tenant enterprise environment Engage with senior technical stakeholders and customer architecture teams Support a technically complex cloud transformation programme Required Experience Strong VMware Cloud Foundation (VCF) expertise Experience with VMware Cloud Director (VCD) Proven ...

insight-led digital solutions.We are looking for a Principal Software Development Engineer to play a pivotal role in shaping the future of our customer-facing digital platforms and technology solutions. This is an opportunity to guide technical direction at scale, influence engineering strategy, and build resilient customer-facing … freedom to shape how technology evolves, we would love to hear from you.What you will doGuide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions like AWS Connect, Genesys Cloud, payments, web-portals, communications and collection services.Set technical ...

practice development, team building, and mentoring junior colleagues.* Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover: + **Customer Experience (CX) Strategy:** Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives. + **CX Platforms … Billing platforms, including re-platforming initiatives. Skilled in identifying opportunities to leverage technology, defining end-to-end solutions, and integrating these seamlessly across business, customer, and operational domains. + **Operational and Service Improvements:** Driving efficiency and performance through new ways of working, process redesign, operating model transformation, and organisation ...

Consultant to join a growing digital transformation team delivering enterprise Microsoft solutions across multiple business areas. This role will suit someone with strong stakeholder engagement skills combined with hands-on D365 implementation and configuration experience. Responsibilities Deliver Dynamics 365 implementation and optimisation projects Gather business requirements and translate them … system upgrades, testing, and release management Work closely with technical and business teams throughout project lifecycles Skills Required Strong Dynamics 365 experience Experience across Customer Engagement (CE), CRM, or Finance & Operations Power Platform exposure (Power Automate, Power Apps) Microsoft ecosystem knowledge Requirements gathering and stakeholder management Data migration ...

Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks. Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart … valued and supported. Qualification and Essential Skills Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment ...

Group Ltd in Salford is seeking a Power Platform Solutions Architect to shape and design Microsoft-based solutions. This role combines technical expertise with customer engagement, as you will work with various teams to ensure viable and scalable solutions. Ideal candidates have strong skills across Microsoft technologies, including ...

efficient cloud-based contact centre solutions. The organisation specialises in leveraging modern technologies, including AI-driven capabilities, to help businesses optimise operations and enhance customer engagement. Location: United Kingdom (Hybrid Manchester/Sheffield/London or Remote Flexibility) Role Responsibilities Design and implement end-to-end Amazon Connect ...

company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. About the Company … Product Managers, fostering collaboration and high performance. Supplier & Partner Management: Build strong relationships with digital platform suppliers, negotiate commercial terms, and oversee performance. Stakeholder Engagement: Influence and collaborate with senior business leaders, technical teams, and external partners. Data-Driven Decision Making: Champion analytics and experimentation to validate hypotheses ...

best practices across product development, acting as the key decision-maker for your domain, whilst ensuring cohesion and alignment with other areas of the customer experience. This role will suit someone who is commercially minded with an equal interest in strategic work and team enablement, with a drive … Product Managers, fostering collaboration and high performance. Supplier & Partner Management: Build strong relationships with digital platform suppliers, negotiate commercial terms, and oversee performance. Stakeholder Engagement: Influence and collaborate with senior business leaders, technical teams, and external partners. Data-Driven Decision Making: Champion analytics and experimentation to validate hypotheses ...

Manchester is seeking an experienced Product Manager to drive the product roadmap for their Enterprise Experience team. This role involves defining product direction, fostering customer engagement, and collaborating closely with engineering teams in an Agile environment. The ideal candidate will have a solid background in B2B SaaS ...

while maximising revenue from an established network of resellers, MSPs, and channel partners. Working closely with vendors and internal stakeholders, you will build partner engagement, support enablement, and develop joint go-to-market initiatives that deliver measurable commercial growth. This role is well suited to someone who thrives … fast-paced, partner-led environment and understands how to position unified communications not simply as voice, but as part of a broader workplace productivity, customer engagement, and cloud transformation proposition. Requirements Proven experience in channel sales, partner development, or business development within unified communications, telecoms, cloud, or managed ...