1 to 25 of 59 Customer Engagement Jobs in the North West

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

plans for team growth in the future. Driving further analytical projects and securing additional work during project delivery. Projects You Could Work On: Predictive Customer Engagement: Developing ML models to forecast customer engagement likelihood following operational actions in financial services. LLM-Powered Recommendations: Deploying LLM solutions More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … across web, email, SMS, WhatsApp, chat, push, social, ads, and more. About the Role We have an exciting opportunity for an energetic, proactive Senior Customer Success Manager to join our fantastic team. The successful candidate will be managing a client base of both Commerce and Engagement clients. Your More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and driving them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improving Enterprise Agreement processes, increase renewal rates More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a growing, insight … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn More ❯

Customer Insight Analyst South Manchester - Hybrid, 3 days per week Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn More ❯

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that … empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With … WhatsApp, chat, push, social, ads, and more. About the Role We are looking for a talented and dedicated Key Account Manager to join our Customer Success team. The ideal candidate will have a proven track record in customer success and building long-lasting relationships with key clients in More ❯

Product Manager to join their growing team. This is an exciting chance to oversee the entire product lifecycle, ensuring that their offerings align with customer needs, industry trends, and cutting-edge technologies. Key Responsibilities: Product Strategy & Development Take ownership of the product portfolio, defining and executing the product roadmap … in line with business objectives. Conduct market research to identify customer requirements and industry trends. Collaborate with engineering and R&D teams to create and enhance products. Prioritise product features based on customer feedback, feasibility, and business impact. Ensure all products comply with industry standards, certifications, and regulations. … go-to-market strategies. Collaborate with sales and marketing teams to create compelling promotional materials. Support key sales initiatives by conducting product demonstrations. Stakeholder & Customer Engagement Gather customer feedback and translate insights into product improvements. Build strong relationships with distributors, integrators, and key clients. Act as the More ❯

Job Description The Role As part of the Customer & Operations Advisory team in the UK, this role within the IGH sector involves: Business development: leading activity, developing proposals, marketing in the public sector, and maintaining relationships internally and with clients. Engagement delivery: leading large, complex transformation programs, managing … digital solutions, and ensuring quality of deliverables. People development: leading multidisciplinary teams, mentoring, coaching, and skills transfer. Practice development: developing skills in Customer and digital consulting to scale the business. Risk management: identifying and managing project risks, ensuring frameworks are followed. The role is flexible in location with travel … digital agencies, or boutique providers. They should operate at a senior level with skills including: Building relationships with leadership (COOs, CMOs, Service Leaders, Chief Customer Officers) Discussing topics like digital transformation, customer experience, organizational change, and service excellence Leading large, multidisciplinary teams Coaching and developing team members Thought More ❯

Job Title: Customer Success Manager- FinTech (Intermediated Lending) Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester) Industry: Financial Technology (FinTech) Job Type: Full-Time The Role: We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. … This role focuses on implementation and delivery, requiring a strong project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership. What You’ll Do: As a Customer Success Manager, you will work directly with clients to … products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams. Implementation & Delivery: Own the onboarding and More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

You'll be part of a customer services team working with large blue-chip organisations throughout the UK and US. You will be providing support to the accounts, customer services, and development teams. This is done via telephone and email providing end-user customer support, copies of … role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey. There are 3 main elements to this role: Initial tier 1 triage for new incidents and requests. This will operate via the … hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services More ❯

Who we are looking for Within the Customer Relationship Management (CRM) team, you will be developing, enhancing and supporting the Company’s customer engagement platform which deals with the various customer communication channels. CRM operates as a backend team who are in the process of expanding More ❯

TEST JOB PLEASE DO NOT APPLY Were searching for a CRM Operations Manager to supercharge our customer communications. Youll build extraordinary campaigns and leverage our new CRM platforms to create personalised experiences that turn customers into fans. From day-to-day campaigns to strategic lifecycle management, you'll be … making customer engagement magic happen. So, do you love turning data into storytelling, technology into connection, and communications into unforgettable moments? Then this is the role for you! Our Virgin Family Join the Virgin Group a diverse collective driving change, enhancing customer experience, and having a blast. … Virgin lifestyle. Earn Virgin Points across our vast partner network, unlocking everyday rewards and exclusive experiences. As the Virgin network hub, we foster deeper customer understanding, opening doors for partners. Bold, distinctive, customer-centric that's Virgin Red. Tell me more Support the Marketing Operations Lead to drive More ❯

TEST JOB PLEASE DO NOT APPLY Were searching for a CRM Operations Manager to supercharge our customer communications. Youll build extraordinary campaigns and leverage our new CRM platforms to create personalised experiences that turn customers into fans. From day-to-day campaigns to strategic lifecycle management, you'll be … making customer engagement magic happen. So, do you love turning data into storytelling, technology into connection, and communications into unforgettable moments? Then this is the role for you! Our Virgin Family Join the Virgin Group a diverse collective driving change, enhancing customer experience, and having a blast. … Virgin lifestyle. Earn Virgin Points across our vast partner network, unlocking everyday rewards and exclusive experiences. As the Virgin network hub, we foster deeper customer understanding, opening doors for partners. Bold, distinctive, customer-centric that's Virgin Red. Tell me more Support the Marketing Operations Lead to drive More ❯

bespoke learning platform Main Responsibilities As our Marketing Project Analyst, you will support the development and implementation of data-driven marketing strategies to enhance customer engagement and drive business growth. Other accountabilities include: Optimising consent management processes, whilst ensuring compliance with GDPR and other relevant regulations Supporting the … Adobe platforms and the ESPs.? Familiarity with the latest technology trends and their application in business settings.? Knowledge of first-party data strategies and customer segmentation.? Familiarity with data visualization tools and techniques. Knowledge of project management practices and methodologies, including Agile and Scrum.? Understanding of data management principles More ❯

Stay updated on the latest Microsoft Dynamics features and best practices. What We’re Looking For: Experience : 3+ years working with Dynamics 365 CE (Customer Engagement), including configuration, customization, and integration. Technical Skills : Proficient in Power Apps, Power Automate and C# would be a bonus Certifications : Microsoft Dynamics More ❯