13 of 13 Customer Engagement Jobs in Milton Keynes

of-Sale Finance industry? We’re looking for an Operations Strategy Specialist who can take our operational processes to the next level while keeping customer outcomes front and centre. This role is all about strategy, efficiency, and impact—you’ll develop and implement smart, scalable solutions to improve contact … stakeholders. Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automation) Contact Strategy Development Develop and optimise multi-channel customer contact strategies (phone, email, SMS, chat) Use data insights to drive engagement and improve response times. Work with customer service and collections … systems Manage the administration of key systems used within the department Work to continuously improve our contact strategy maximising all touch points of the customer journey Liase with the analytics team to ensure data integrity To succeed in this role, you should bring: Proven experience in operations strategy, process More ❯

To: Rob Johnstone Compensation: £40,000 - £55,000/year Description As a Product Owner at Kinetic, you will be the voice of the customer, ensuring our software solutions meet user needs and deliver real value. Working closely with customers, stakeholders, and development teams, you will gather feedback, refine … product improvement. You will bridge the gap between business needs and technical execution, playing a key role in delivering high-quality solutions that enhance customer experience and drive adoption. Key Responsibilities Act as the primary liaison between customers and internal teams, gathering feedback to refine and prioritise product features. … Own and manage the product backlog, ensuring clear prioritisation of tasks based on customer impact and business value. Work closely with cross-functional teams, including Engineering, UX/UI, and Customer Success, to ensure seamless execution of product enhancements. Conduct customer interviews, usability testing, and data analysis More ❯

Solutions Architect – Omnichannel/Customer experience – 6-month contract – Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you’ll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences. Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences. Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end. Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

Solutions Architect – Omnichannel/Customer experience – 6-month contract – Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you'll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences. Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences. Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end. Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, Customer Service, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics 365 CE … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, Customer Service, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics). Strong More ❯

Gold Partner based in Milton Keynes, UK. They are looking for a D365 CE CRM Solution Architect who is highly experienced in Dynamics 365 Customer Engagement and the Power Platform. Get in touch if you're looking for your next opportunity! Responsibilities Lead design and architecture across Microsoft More ❯

of the Year, and Cloud Excellence Awards Best Cloud Provider. This role is to join their Pre Sales team, supporting the sales team with customer engagement, meetings, scoping out opportunity and design work. Basic salary is circa £95,000 plus additional bonuses and benefits. Hybrid home/office More ❯

of the Year, and Cloud Excellence Awards Best Cloud Provider. This role is to join their Pre Sales team, supporting the sales team with customer engagement, meetings, scoping out opportunity and design work. Basic salary is circa £95,000 plus additional bonuses and benefits. Hybrid home/office More ❯

relationships across the portfolio Collaborate with internal teams to tailor solutions, pricing, and multi-year deal structures Maintain pipeline discipline, accurate forecasting, and regular customer engagement What Does Success Look Like? You consistently hit (or exceed) your targets through strategic relationship-building, and proactive account management. What You More ❯

relationships across the portfolio Collaborate with internal teams to tailor solutions, pricing, and multi-year deal structures Maintain pipeline discipline, accurate forecasting, and regular customer engagement What Does Success Look Like? You consistently hit (or exceed) your targets through strategic relationship-building, and proactive account management. What You More ❯

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on... Evaluating the problem resolution process for the product, the way … and provide responses to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management). Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement. … Any exposure to Power BI and SQL is advantageous. Essential Skills Experience building and running customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written More ❯

for a Technical Sales Executive to develop or advance their career in technical sales. This role is ideal for a salesperson or engineer with customer-facing experience who enjoys managing projects from initial inquiry to final purchase. You may have experience in roles such as Application Engineer, Sales Engineer … process, from lead generation and product demonstrations to closing sales. After-sales support will also be a key part of the role, ensuring strong customer relationships. Key Responsibilities Manage the entire sales process, including lead generation, account management, and customer relationship building. Record and track leads, opportunities, and … orders using CRM software. Proactively work towards and exceed sales targets. Provide after-sales support and address customer queries. Contribute to sales and marketing strategies for new industries and markets. Attend occasional industry exhibitions and supplier meetings. Key Skills & Experience Proven experience in technical sales or a strong technical More ❯

for a Technical Sales Executive to develop or advance their career in technical sales. This role is ideal for a salesperson or engineer with customer-facing experience who enjoys managing projects from initial inquiry to final purchase. You may have experience in roles such as Application Engineer, Sales Engineer … process, from lead generation and product demonstrations to closing sales. After-sales support will also be a key part of the role, ensuring strong customer relationships. Key Responsibilities Manage the entire sales process, including lead generation, account management, and customer relationship building. Record and track leads, opportunities, and … orders using CRM software. Proactively work towards and exceed sales targets. Provide after-sales support and address customer queries. Contribute to sales and marketing strategies for new industries and markets. Attend occasional industry exhibitions and supplier meetings. Key Skills & Experience Proven experience in technical sales or a strong technical More ❯