1 of 1 Customer Engagement Jobs in Norfolk

shift towards a product-centric model. This is a great time to be joining us! We're expanding our product portfolio across three pillars: Customer & Client, Sender, and Courier. As our Senior Product Manager for the Customer pillar, you'll lead the team to ensure every delivery reaches … its recipient seamlessly. Your role involves engaging with Customers, Operations, and Couriers to understand the entire Customer Journey and identify opportunities in processes, data, and technology. You will analyze what customers love and find frustrating, shaping strategies to improve their experience. What you'll do Assist the Principal Product … Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals. Collaborate with your team to define requirements and execute projects, fostering a high-velocity culture. Work with data analysts to measure impact and share insights. Partner with senior leadership and product teams to define vision More ❯