1 to 25 of 46 Customer Engagement Jobs in Somerset

skilled D365 CE Architect . This is a fantastic opportunity to join a forward-thinking company, leading the design and architecture of cutting-edge customer engagement solutions. As a recruitment partner, we are looking for a visionary architect with deep technical knowledge and experience to shape and drive … the architecture of D365 Customer Engagement. Key Responsibilities Lead the architectural design and strategy for D365 CE, solutions, ensuring alignment with business goals and scalability. Collaborate with business stakeholders to translate requirements into robust, high-performance architectural solutions. Oversee the implementation of D365 CE architecture, ensuring integration with omnichannel … capabilities, case management, and customer service automation. Provide technical leadership to development teams, ensuring best practices in customization, system integration, and solution deployment. Conduct architectural reviews and provide guidance on optimizing existing D365 CE systems to meet evolving business needs. Mentor and support internal teams on architectural methodologies, best More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role This … role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing … to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars and More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their … desired outcomes by leveraging our products and services effectively, this will be achieved through various types of engagement which might include Professional Service. This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might … require traveling to customer sites, Company events and Conferences. The ideal Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager . What you will do: As a Customer Success Manager … you will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team … by supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

play a critical role in defining and executing the strategic vision for Zelra’s software solutions. You will be responsible for driving product strategy, customer insights, and market analysis to maximise business growth and customer value. This role requires a balance of commercial and business acumen, customer … as R&D, sales and marketing teams to ensure our products meet market demands, support revenue generation, and align with business objectives. Through frequent engagement with customers and collaboration with their product team, you will prioritise product investments that increase the value we deliver to our clients, enhance our … of the role are: Develop and maintain a multi-year product strategy that goes beyond today’s technology portfolio and that is responsive to customer needs. Define and execute product strategy pillars that drive competitive advantage and long-term growth. Develop a structured approach for customer engagement More ❯

growth objectives. You will oversee a team of 30 sales professionals managing a $80M Annual Recurring Revenue (ARR) target across multiple territories, verticals, and customer segments. This role would suit a true VP/SVP sales leader. As a key member of the executive leadership team, you will define … and execute the EMEA sales strategy, foster strong customer relationships, and drive a culture of high performance, accountability, and collaboration. This role offers the opportunity to shape the future of our business in a dynamic and growing region while making a significant impact on company-wide success. Key Responsibilities … professionals, including regional leaders, account executives, and pre-sales experts. • Establish a culture of accountability, performance excellence, and continuous development through mentoring and coaching. Customer Engagement: • Build and maintain relationships with key clients and strategic partners, acting as a trusted advisor to drive customer success and satisfaction. More ❯

a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications to join us working remotely on a 12-month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled … to developing the next generation of healthcare technology that will truly make a difference What you’ll do You will implement and oversee the Customer Communications strategy at Optum, enhancing customer satisfaction and retention through streamlined communication processes, providing accurate and valuable updates, and managing crisis and incident … communications effectively. You will manage the onboarding of new acquisitions into our customer communications framework and represent the Group Marketing and Communications department on the ICE programme and other important business initiatives. In this role, you will regularly communicate with external partners like the NHS, NUG, regional IT departments More ❯

this position, you will shape high-impact digital strategies and lead the design of end-to-end solutions that harness Power Platform, Dynamics 365 Customer Engagement suite and Microsoft’s cloud technologies. You’ll engage with senior stakeholders, contribute to solution governance forums, and play a pivotal role … in programme assurance. Your Responsibilities Spearhead architecture and design efforts across Dynamics 365 modules including Sales, Customer Service, and Marketing. Guide customisation and integration efforts using a blend of in-product configuration, advanced scripting, and cloud-native services. Utilise automation and integration technologies such as Logic Apps, Power Automate More ❯

to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing … well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high … standards. Technical Expertise: Proficiency in lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building More ❯

will be your responsibilities: Market Strategy Leadership: Define and execute the market entry strategy for TEKEVER platforms in designated regions, focusing on market analysis, customer engagement, and sales strategy. Customer Relationship Development: Build strong, trusted relationships with key defence stakeholders to identify and develop opportunities. Sales Pipeline … alignment in delivering market strategies and capabilities. Tender Management: Lead the development and submission of tender responses in the region, ensuring successful outcomes. Industry Engagement: Attend relevant conferences, exhibitions, and events to support business development and identify new opportunities for collaboration. Profile and requirements: An undergraduate degree in a More ❯

Delivery Team. The successful candidate will support the development, maintenance, and integration of Microsoft Power Platform solutions, with a particular focus on Dynamics 365 Customer Engagement (D365 CE). This is an exciting opportunity to contribute to the global roll-out of existing solutions and play a key … stages of delivery. Key Skills & Responsibilities: Proven experience developing with the Microsoft Power Platform (Power Apps, Power Automate). Hands-on experience with D365 Customer Engagement. Solid understanding of Microsoft Dataverse data structure. Experience working with Azure Service Bus and other PaaS solutions. Practical knowledge of REST APIs, data … coding experience in one or more of: .Net, C#, Python, or JavaScript. Strong SQL skills. Agile/Scrum delivery experience. Excellent communication and stakeholder engagement skills. Ability to produce high-quality documentation and technical specifications. Track record of delivering scalable and supportable technical solutions. Previous experience working in the More ❯

Solutions Architect – 6-month contract – Fully Remote My Customer seeking a highly skilled Solutions Architect to take IT ownership of the customers Commercial B2B (Wholesale/retail) process area, including EDI. This role will shape and drive forward the supporting technology stack, collaborating closely with business stakeholders to design … customer-centric, scalable, and reliable solutions that advance their digital transformation journey. Key Responsibilities of the Solutions Architect: Own the IT landscape for the Commercial B2B process area, including EDI, ensuring it aligns with business needs and future growth. Electronic Data Interchange (EDI) tools and standards , covering both platforms … side. Partner with business and product owners to gather, analyse, and translate requirements into robust solution designs. Identify and implement process improvements with a customer-centric mindset, ensuring IT drives measurable business value. Requirement engineering/process modelling Lead external development partners in designing scalable, secure, and maintainable solutions More ❯

CE Analyst, Dynamics 365 CE Consultant, Dynamics 365, Dynamics CRM Business Analyst, Dynamics CRM, Dynamics CRM Analyst, Dynamics CRM Consultant, CE Consultant, CRM Consultant, Customer Engagement, CRM, Integration Support, Dynamics Functional Support, Systems Analyst, Sales – UK – Remote – Contract - £400-£450 per day outside IR35 Our client is looking … Record ongoing changes to the user stories as they are being analysed, designed, and implemented during the sprints. Develop an in-depth understanding of customer requirements to create complex business flow diagrams. Participate in and be comfortable facilitating diagramming, modelling, prototyping, and backlog management efforts. Facilitate timeline estimate conversations More ❯

experience as a Dynamics 365 CE Architect or Solution Architect. Experience designing and developing solutions using Azure. Strong experience with the Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customization, and integration capabilities. Extensive experience in CRM architecture design, including solution design, data modelling, and system integration. More ❯

global leader in ERP, virtual reality, competency and e-learning. LearnPro Group creates innovative software to keep global communities safe. Serving more than 400 customer organisations worldwide, leading public and private sector clients use our products to train and manage over 300,000 first responders and public sector, health … re looking for a proactive and detail-oriented Contracts & Renewals Manager to join our Sales Operations Team. This hybrid role bridges sales operations and customer retention, with a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll work closely … with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for long-term success. If you enjoy combining processes with customer engagement and operational efficiency, this role is for you. Key More ❯

API/integration projects Handling occasional 3rd line technical support issues Skills & Qualifications A proven track record in the technical development of Dynamics 365 Customer Engagement/CRM - customisation/configuration of system advancements, creating custom plug-ins/work flows Technical strengths in C#, JavaScript, .NET programming … Strengths in Power Platform customisation - utilising power automate, developing Power Apps Integration's experience - .NET/Azure Confident stakeholder engagement skills - analysing business requirements, designing system solutions Benefits A competitive starting base salary and benefits package Great team environment with lots of collaboration/knowledge share Innovative project pipeline More ❯

high-performing team across Dynamics 365 & Power Platform. Champion low-code, AI-powered solutions that drive real business value. Shape delivery, presales and Microsoft engagement in a key leadership role. Were looking for a dynamic and forward-thinking Head of Business Applications to join a growing digital consultancy known … youll be doing: Youll be heading up the Business Applications function, in a brand new role, overseeing delivery across Power Platform and Dynamics 365 Customer Engagement solutions. Youll work closely with the Director of Client Operations and collaborate across the business to shape project delivery, support presales activity … teams of Solution/Technical/Functional Architects and Consultants Familiarity with Copilot, AI Builder, and automation tools within Microsoft ecosystem Clear understanding of customer needs, with a consultative and outcome-driven approach Excellent communication skills with the ability to engage both technical and business stakeholders Microsoft certifications in More ❯

high-performing team across Dynamics 365 & Power Platform Champion low-code, AI-powered solutions that drive real business value Shape delivery, presales and Microsoft engagement in a key leadership role We’re looking for a dynamic and forward-thinking Head of Business Applications to join a growing digital consultancy … be doing: You’ll be heading up the Business Applications function, in a brand new role, overseeing delivery across Power Platform and Dynamics 365 Customer Engagement solutions. You’ll work closely with the Director of Client Operations and collaborate across the business to shape project delivery, support presales … teams of Solution/Technical/Functional Architects and Consultants Familiarity with Copilot, AI Builder, and automation tools within Microsoft ecosystem Clear understanding of customer needs, with a consultative and outcome-driven approach Excellent communication skills with the ability to engage both technical and business stakeholders Microsoft certifications in More ❯

high-performing team across Dynamics 365 & Power Platform Champion low-code, AI-powered solutions that drive real business value Shape delivery, presales and Microsoft engagement in a key leadership role We’re looking for a dynamic and forward-thinking Head of Business Applications to join a growing digital consultancy … be doing: You’ll be heading up the Business Applications function, in a brand new role, overseeing delivery across Power Platform and Dynamics 365 Customer Engagement solutions. You’ll work closely with the Director of Client Operations and collaborate across the business to shape project delivery, support presales … teams of Solution/Technical/Functional Architects and Consultants Familiarity with Copilot, AI Builder, and automation tools within Microsoft ecosystem Clear understanding of customer needs, with a consultative and outcome-driven approach Excellent communication skills with the ability to engage both technical and business stakeholders Microsoft certifications in More ❯