1 of 1 Customer Engineer Jobs in Buckinghamshire

travel to provide hands-on support to complex problems. Tasks & Responsibilities Remotely supporting Instron's field service team internationally on designated products. Reviewing escalated customer issues for designated territories and product lines, providing recommendations for resolution to local and senior management. Representing the Service Department on new product development … and concurrent product support teams, ensuring ongoing improvements and customer satisfaction. Working with and developing new technology for customer and Field Service Engineer support. Visiting customers globally to support local service and sales teams, resolving technical issues, and providing training. Contributing to the company's efforts to … enhance customer satisfaction, reduce costs, and improve quality using specified tools and processes. Providing quick and comprehensive feedback and updates through effective communication. Maintaining accurate call administration and submitting expenses and paperwork as per company requirements. Performing other related duties as specified and agreed. Key Competencies (includes skills) Ability More ❯