16 of 16 Customer Experience Manager Jobs in the UK

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a … positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction … Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly · Establish communication mediums More ❯

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. … Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical … acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We More ❯

Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Customer Experience Lead About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for … ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. About the role We're looking for a customer-focused Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming construction technology. You'll be a trusted partner to our customers, helping them maximise … the value of Onetrace to streamline operations and drive growth. This role is ideal for someone with proven B2B SaaS experience in customer-facing roles, with strengths in relationship-building, product education, and retention. You'll lead onboarding, drive adoption, and identify opportunities for deeper engagement, while providing customer insights to influence our product and service delivery. More ❯

Customer Experience Manager - Satellite Software | Edinburgh (Hybrid) Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity … shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and … commercial drive. Key Responsibilities: Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success Build strong, long-term relationships with key stakeholders across customer organisations Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams Lead and develop the technical support function and support the delivery of customer training More ❯

Customer Experience Manager - Satellite Software | Edinburgh (Hybrid) Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity … shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and … commercial drive. Key Responsibilities: Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success Build strong, long-term relationships with key stakeholders across customer organisations Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams Lead and develop the technical support function and support the delivery of customer training More ❯

Customer Experience Manager - Scotland Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh and Dundee 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An open, collaborative environment where … your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the go-to person who ensures missions run smoothly, and customers keep More ❯

Customer Experience Manager - Scotland Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh and Dundee 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An open, collaborative environment where … your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the go-to person who ensures missions run smoothly, and customers keep More ❯

Customer Experience Manager -Edinburgh,Dundee,Bristol Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced … Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An open, collaborative … environment where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the go-to person who ensures missions run smoothly, and More ❯

Customer Experience Manager -Edinburgh,Dundee,Bristol We're working with one of the UK's fastest-growing space technology innovators, a company that's literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need … YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel … An open, collaborative environment where your ideas can make a real impact. Why you'll love this role: You'll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you'll be the go-to person More ❯

Product Manager – Core Platform 📍London 🏢Hybrid - Office 3 days/week 💷Up to £85K base + benefits ⏱️ASAP start 🚀We are exclusively supporting a rapidly growing, innovative, and forward-thinking scale-up based in London who are growing at pace. They are industry leaders in multi-channel marketing, with strong performance across a competitive industry thanks to their dedicated … teams in Affiliate Marketing, Paid Media, SEO, Retention, and Data & Analytics. Our clients Product team is growing, and we’re looking for a driven, outcome-focused Product Manager to join them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like … Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. 🔑 What You’ll Be Doing: Become a trusted partner to business teams understanding their needs, challenges, and goals Define and own parts of their Core Platform roadmap with a More ❯

Product Manager – Core Platform 📍London 🏢Hybrid - Office 3 days/week 💷Up to £85K base + benefits ⏱️ASAP start 🚀We are exclusively supporting a rapidly growing, innovative, and forward-thinking scale-up based in London who are growing at pace. They are industry leaders in multi-channel marketing, with strong performance across a competitive industry thanks to their dedicated … teams in Affiliate Marketing, Paid Media, SEO, Retention, and Data & Analytics. Our clients Product team is growing, and we’re looking for a driven, outcome-focused Product Manager to join them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like … Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. 🔑 What You’ll Be Doing: Become a trusted partner to business teams understanding their needs, challenges, and goals Define and own parts of their Core Platform roadmap with a More ❯

Product Manager – Core Platform 📍London 🏢Hybrid - Office 3 days/week 💷Up to £85K base + benefits ⏱️ASAP start 🚀We are exclusively supporting a rapidly growing, innovative, and forward-thinking scale-up based in London who are growing at pace. They are industry leaders in multi-channel marketing, with strong performance across a competitive industry thanks to their dedicated … teams in Affiliate Marketing, Paid Media, SEO, Retention, and Data & Analytics. Our clients Product team is growing, and we’re looking for a driven, outcome-focused Product Manager to join them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like … Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. 🔑 What You’ll Be Doing: Become a trusted partner to business teams understanding their needs, challenges, and goals Define and own parts of their Core Platform roadmap with a More ❯

Product Manager – Core Platform 📍London 🏢Hybrid - Office 3 days/week 💷Up to £85K base + benefits ⏱️ASAP start 🚀We are exclusively supporting a rapidly growing, innovative, and forward-thinking scale-up based in London who are growing at pace. They are industry leaders in multi-channel marketing, with strong performance across a competitive industry thanks to their dedicated … teams in Affiliate Marketing, Paid Media, SEO, Retention, and Data & Analytics. Our clients Product team is growing, and we’re looking for a driven, outcome-focused Product Manager to join them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like … Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. 🔑 What You’ll Be Doing: Become a trusted partner to business teams understanding their needs, challenges, and goals Define and own parts of their Core Platform roadmap with a More ❯

Product Manager – Core Platform 📍London 🏢Hybrid - Office 3 days/week 💷Up to £85K base + benefits ⏱️ASAP start 🚀We are exclusively supporting a rapidly growing, innovative, and forward-thinking scale-up based in London who are growing at pace. They are industry leaders in multi-channel marketing, with strong performance across a competitive industry thanks to their dedicated … teams in Affiliate Marketing, Paid Media, SEO, Retention, and Data & Analytics. Our clients Product team is growing, and we’re looking for a driven, outcome-focused Product Manager to join them on a very exciting journey. In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like … Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions. 🔑 What You’ll Be Doing: Become a trusted partner to business teams understanding their needs, challenges, and goals Define and own parts of their Core Platform roadmap with a More ❯

About Kadence As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we're looking for a motivated Customer Success Manager to join our Belfast team and help our customers get the very best from Kadence. You'll work closely with clients to understand their goals, embed our solutions into their day-to-day, and ensure … building strong relationships, comfortable using data to tell a story, and eager to grow alongside a scaling SaaS business that's shaping the future of work. Your Responsibilities Lead Customer Success - Act as the go-to contact for your accounts, developing tailored success plans that align with each customer's objectives. Boost Engagement - Encourage active use of Kadence … with our sales team. Facilitate Strategic Check-ins - Run regular catch-ups and business reviews to align strategy, share outcomes, and maintain momentum. Collaborate Across Teams - Share insights and customer feedback with product, marketing, and support to influence product evolution. Stay Ahead of Risk - Spot early signs of churn and take proactive steps to resolve issues. Key Metrics for More ❯