19 of 19 Customer Experience Jobs in Birmingham

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success … market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team , shaping the long-term customer journey and driving measurable value for a loyal client base. To be successful in this role you should have: Enterprise software experience ideally ERP. ...

days onsite) Were partnering with a growing, technology-led business to appoint a Network Service Operations Manager responsible for ensuring operational performance and customer experience across a national service network . This is a hands-on role at the heart of service delivery, ideal for someone who thrives … improving processes, using data to drive decisions, and ensuring services are reliable, efficient, and customer-focused. The environment includes hardware and software-based infrastructure , including EV charging systems, where uptime and performance are critical. The Role You will take ownership of day-to-day service operations, with a strong ...

Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain … strong relationships with customers to drive retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer ...

delivered efficiently and effectively. By using insights to drive a performance-focused culture, the role will help shape innovative solutions that improve the customer experience and service outcomes. Position: Planning Performance and Process Analyst Salary: £37595 Location: 4040 Lakeside Hours: 37 hours Monday – Friday between … culture of honesty, transparency, and continuous improvement, celebrating successes and learning from challenges. Support projects and initiatives that boost productivity, quality, and the overall customer experience. Encourage collaboration, share ideas, and have open conversations to make lasting improvements. Translate complex data into clear insights that help teams make informed ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes - owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...

Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity … every customer conversation, and the driving force behind high-quality Sales Qualified Leads (SQLs). From turning MQLs into meaningful conversations to uncovering upsell and cross-sell potential, youll help us connect the right customers with the right solutions all while capturing the intelligence that powers smarter selling. This ...

logistics. From Harvey Nichols and Selfridges, to Papa Johns, Vue International and Hobbycraft, our award‑winning tech services and software help brands deliver exceptional customer experience, every single day. As we continue to grow, we’re looking for curious, proactive problem‑solvers to help us keep mission‑critical … distribution centres. This isn’t just break–fix. You'll become a trusted expert, working closely with 1st–3rd line teams, suppliers, and customer stakeholders to keep systems stable, solve recurring problems, and continuously improve how we support our customers. If you love getting stuck into complex issues, enjoy ...

supply chain software solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success … clients. Responsibilities: · Build and maintain strong relationships with customers to drive retention and satisfaction. · Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. · Foster long-term client relationships by understanding their goals, challenges, and requirements. · Develop a strong understanding of our software solution ...

solving technical problems and leading teams energizes you, this role was made for someone at the top of their game. ERP/Technical Customer Support Manager £60,000 - £65,000 base + up to 10% performance bonus + other benefits | Hybrid | UK/National Stack: Join a fast-growing … team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you. Payoff: As ERP/Technical Customer Support Manager , youll wear two hats: Leader: Coach and grow your team, influence product decisions, and ensure customers dont just use the softwarethey thrive with ...

internal service functions too. The desire is to recruit an experienced and capable senior IT manager to take a fresh look at the internal customer experience journey, the service department processes and people, and drive a step-change in performance. Reporting to the CIO, this is a holistic … business acumen and understanding, and be able to shape and lead a high performing service team. Specific market sector knowledge is not important, but experience in a multi-site/multi-entity organisation would be very helpful. A relevant computer science degree is preferable. Gravitas and personal credibility ...

days onsite) Were partnering with a growing, technology-led business to appoint a Network Service Operations Manager responsible for ensuring operational performance and customer experience across a national service network click apply for full job details ...

making it smarter, faster, and more human. Our team partners with leading financial institutions to deliver digital-first solutions that simplify complex processes, enhance customer experiences, and drive sustainable growth. One of our core values is clarity through collaboration —we believe the best solutions are born when business insight … ensure solutions remain compliant and competitive. Facilitate workshops and design sessions to align business goals with technical capabilities. What You'll Bring Proven experience as a Business Analyst in the banking, financial services sector or consulting . Strong understanding of core banking systems, digital channels, and regulatory frameworks. Excellent ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We’re looking for an Enterprise Data Architect to play a pivotal role in shaping … investments Influencing senior stakeholders across business and technology to align on data decisions What We’re Looking For Strong enterprise and data architecture experience, with domain-driven design expertise Deep knowledge of modern data platforms (data warehouses, lakes, lakehouse architectures) Proven experience with enterprise data modelling ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

alternative product solutions across the full hardware and services portfolio. Manage accurate forecasting, pipeline reporting, and CRM updates. Deliver timely quoting, order management, and customer communication. Lead regular engagement through calls, QBRs, and face‐to‐face meetings. Work closely with Purchasing, Support, and Finance to ensure a seamless customer ...

team: We are looking for a certified Pega Senior Decisioning Architect to join our team. The ideal candidate will excel in Pega’s Customer Decision Hub and be experienced in developing and implementing advanced decisioning strategies to deliver personalised customer experiences and drive business growth. As a member … team, you will have the opportunity to: Design and implement end-to-end decisioning solutions using Pega Decisioning and Customer Decision Hub. Translate business needs into robust technical solutions in partnership with stakeholders. Lead and mentor teams on Pega decisioning and Next-Best-Action (NBA) strategies. Ensure compliance with ...