1 to 25 of 36 Customer Experience Jobs in Birmingham

Select how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal … operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer More ❯

and embedding strategically critical business-initiated improvements. This includes driving the Zellis commercial performance, leading change initiatives and being accountable for maximising revenue and customer satisfaction. In this role your key responsibilities will be: Overall Lead strategic change programmes creating new service propositions, monitoring and driving commercial returns Analyse … insights Analyse customer and financial insights: review market research and data to understand customer behaviour and market trends. Be the voice of the customer: advocate for customer needs and ensure propositions are aligned with customer expectations. Keep up with customer trends and competitor activity … Staying informed about the latest developments in the market is crucial for developing leading customer propositions. Implementation Develop and implement new customer propositions - building on our leadership in Benefits, HR and Payroll. Develop the business case for major change for each improvement initiative - (expected revenue, cost, resources, delivery More ❯

the application of cloud-based technologies and in doing so become their most Trusted Advisor . Working with your colleagues in specialist roles such Customer Experience, Customer Success and Product/Solution Sales Specialists, you will achieve this by: helping customers understand, invest in and unlock the … and long-term goals, along with clearly defined steps to reach them. Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account. Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis. Speaking with customer stakeholders on a regular basis … understand their business goals, challenges and opportunities so that you can propose relevant solutions for their organisation. Coordinating with colleagues in management, Bids & Tenders, CX, Customer Success and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives and performance goals are achieved. The measure of success More ❯

experience that will present you with skills and experience for the next generation of customer success and customer experience CX solutions. If you are looking to future proof your career and be on the pulse of modern SaaS & AI technology, please read on. The role … part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers with the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction … The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience More ❯

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

experience that will present you with skills and experience for the next generation of customer success and customer experience CX solutions. If you are looking to future proof your career and be on the pulse of modern SaaS & AI technology, please read on click apply More ❯

We're hiring a visionary builder to lead our Customer Technology Experience team - the squad behind all client-facing digital touchpoints for our amazing veterinary hospital network. You'll own the product and engineering strategy for everything our customers use: from online booking and digital check-ins to … client communications and our pet portal with deep integration to our hospitals systems. This is a rare opportunity to bring your experience and drive to build amazing experiences while collaborating deeply with our Growth, Marketing, and Hospital teams. You'll architect modern platforms, guide a cross-functional team, and … shape how pet owners interact with our teams and hospitals. What You'll Do: Lead both product management and engineering for customer-facing software and platforms Architect flexible, scalable systems that integrate with multiple PIMS Champion a full-stack, modern engineering culture utilizing pipeline automation, deep ownership of outcomes More ❯

Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … the unlimited potential of imagination, technology and intelligence. Visit us at: As a Martech Architect Manager, you will: Be a crucial part of our Customer Tech team supporting on the delivery of Personalisation Strategies with clients wanting to drive customer centric experiences. The successful candidate will need to … have a particular expertise in Customer Data Platforms (CDP). Particular focus areas will be: Customer Data Strategy: Understanding data-driven approaches for strategic decision making Personalisation: Enhancing customer experiences Audience Insights: Analysing customer data to inform marketing strategies Data Orchestration: Integrating data seamlessly across platforms More ❯

the UK. Your Skills/Background: SaaS/Application Software Development, C#/.NET, .NET Core, Persistence Frameworks, SOLID Principles, Web APIs, MS SQL, Customer Experience, Team Leadership, Systems & Processes Leadership. Who we are: We're Sprint Enterprise Technology - a small, high-impact fintech company, doing big things … and enables the flow of complex investment data that is increasingly required to power today's software systems. We operate in a fast-paced, customer-first environment that embraces innovation. Our technology stack is Microsoft-based, running on a VMware virtualized private cloud, carefully managed by our own Infrastructure … opportunity within the fintech sector. What you'll do: Work closely with customers, our Business Analyst and the commercial team to gather feedback, understand customer needs, act as a critical thought partner, and ensure our solutions deliver maximum value. Lead, manage, and mentor a growing team of developers, including More ❯

a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres.With 650,000+ … lead, ensuring alignment with business goals and overseeing the end-to-end project lifecycle. Provide expertise in areas such as supply chain, omnichannel commerce, customer experience platforms, and smart retail innovations. Build strong client relationships, becoming a trusted advisor and thought leader in the retail and consumer goods … domains. We are looking for experience in the following areas: A proven track record as a technology delivery lead and enterprise architect within retail and consumer goods industries. Experience designing and implementing solutions such as cloud platforms, enterprise resource planning (ERP) systems (either SAP or Oracle), data analytics More ❯

Prepare regular reports and updates for the Solutions Design Director, highlighting team performance, project status, and key performance indicators.. Your Profile Someone who has: Experience in specifying, sourcing, and managing the implementation of relevant equipment and services within a warehouse and operational design. An understanding of how operations, account … management, IT, and logistic engineering Excellent interpersonal skills with the ability to interact at all levels, demonstrating gravitas, impact, and credibility Experience in stakeholder management within a customer-driven, with the ability. The ability to influence and inspire others to improve customer experience A deep understanding More ❯

to accomplish them. You will also be responsible for conducting market research and analysing industry trends. There will be incredible scope to grow your experience areas, whether you're leading the creative on an event, supporting the definition of a new customer experience, or having design input More ❯

for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your … customers technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: A passion for sales and be keen to learn and develop your skill set Demonstrate a keen More ❯

Business Development Executives to join their thriving sales team. Your overall responsibility is to recruit new IT reseller partners and drive business growth through customer acquisition. Location: Birmingham- Office Based Job Specification: Internal Sales Executive The Internal Sales Executive will be responsible for driving revenue growth by identifying and … Promoting the full range of company products and services. Forecasting and reporting, Utilising CRM tools Working closely with various departments to ensure a seamless customer experience and enhanced market share. Requirements: Internal Sales Executive For this position we are looking for individuals who have sound telephone-based sales … experience. You'll need to have great customer rapport alongside a target driven, hungry attitude and drive. If you have worked for an IT Reseller/IT MSP or IT Distributor that will be a huge advantage. In addition, if you have worked in telesales, or in the telecoms More ❯

Business Development Executives to join their thriving sales team. Your overall responsibility is to recruit new IT reseller partners and drive business growth through customer acquisition. Location: Birmingham- Office Based Job Specification: Internal Sales Executive The Internal Sales Executive will be responsible for driving revenue growth by identifying and … Promoting the full range of company products and services. Forecasting and reporting, Utilising CRM tools Working closely with various departments to ensure a seamless customer experience and enhanced market share. Requirements: Internal Sales Executive For this position we are looking for individuals who have sound telephone-based sales … experience. You’ll need to have great customer rapport alongside a target driven, hungry attitude and drive. If you have worked for an IT Reseller/IT MSP or IT Distributor that will be a huge advantage. In addition, if you have worked in telesales, or in the telecoms More ❯

Business Development Executives to join their thriving sales team. Your overall responsibility is to recruit new IT reseller partners and drive business growth through customer acquisition. Location: Birmingham- Office Based Job Specification: Internal Sales Executive The Internal Sales Executive will be responsible for driving revenue growth by identifying and … Promoting the full range of company products and services. Forecasting and reporting, Utilising CRM tools Working closely with various departments to ensure a seamless customer experience and enhanced market share. Requirements: Internal Sales Executive For this position we are looking for individuals who have sound telephone-based sales … experience. You’ll need to have great customer rapport alongside a target driven, hungry attitude and drive. If you have worked for an IT Reseller/IT MSP or IT Distributor that will be a huge advantage. In addition, if you have worked in telesales, or in the telecoms More ❯

in Birmingham. With a company wide transformation project underway that will use the latest technology to automate and streamline both business process and the customer experience this Head of Business Solutions will form part of a newly formed tech C-suite tasked with delivering complex application, API integration … understanding of API's and AWS to deliver on complex third party integration and cloud infrastructure re-build projects - Solid board level stakeholder engagement experience - An understanding of application management would be useful - Team leadership or management experience In return this Head of Business Solutions can expect: - Base More ❯

around Apple products, providing the right solutions and getting products into customers' hands. You understand that the Apple Store is dedicated to delivering a customer experience that's unlike any other. It starts with you discovering customers' needs. And with the support of your store team members, you … visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You're proud to represent Apple, and you … eager to share that passion with others. You're willing to learn and embrace Apple's unique style of service. Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong communication skills that let you converse as freely and More ❯

Manager Location : London, Manchester, Newcastle, Edinburgh, Birmingham Career Level : Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … an Enterprise Commerce Architect at the Manager, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly … composable commerce, AI-driven personalization, and cloud-native architectures, integrating best practices into client engagements. show more show less Qualifications We are looking for experience in the following skills: Strong experience in commerce architecture, engineering, or related roles, focusing on B2C or B2B commerce models. Proven track record More ❯

helping them outperform their competition through speed and innovation. About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … and performance. Continuously evaluate and adopt emerging technologies to improve team velocity and product impact. Basic Qualifications 7+ years of hands-on software development experience in Java (11–21) or Python . Deep expertise in backend technologies: SQL/NoSQL databases , Elasticsearch , MongoDB , Spring Boot , REST/GraphQL APIs … and ORM frameworks like Hibernate. Strong proficiency in modern frontend technologies such as React , Redux , Vue , and TypeScript . Solid experience working in Agile/Scrum environments, ideally with globally distributed teams . Hands-on experience deploying applications on AWS, GCP, Azure , or Kubernetes (K8s) . Familiarity with More ❯

helping them outperform their competition through speed and innovation. About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … and performance. Continuously evaluate and adopt emerging technologies to improve team velocity and product impact. Basic Qualifications 7+ years of hands-on software development experience in Java (11–21) or Python . Deep expertise in backend technologies: SQL/NoSQL databases , Elasticsearch , MongoDB , Spring Boot , REST/GraphQL APIs … and ORM frameworks like Hibernate. Strong proficiency in modern frontend technologies such as React , Redux , Vue , and TypeScript . Solid experience working in Agile/Scrum environments, ideally with globally distributed teams . Hands-on experience deploying applications on AWS, GCP, Azure , or Kubernetes (K8s) . Familiarity with More ❯

lifecycle and helping them outperform their competition through speed and innovation Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … presence. The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a Java developer with 4+ years of experience responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks … software solutions Partnering effectively with client project teams A natural ability to mentor junior developers You’ll have: 6+ years of commercial software engineering experience in Java, Springboot, Microservices, AWS, Docker, Kubernative, Kafka. Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self More ❯

lifecycle and helping them outperform their competition through speed and innovation Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … presence. The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a Java developer with 4+ years of experience responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks … software solutions Partnering effectively with client project teams A natural ability to mentor junior developers You’ll have: 6+ years of commercial software engineering experience in Java, Springboot, Microservices, AWS, Docker, Kubernative, Kafka. Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self More ❯

provider recognized as a Leader by Gartner in its Magic Quadrant. You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. The Junior Product Owner role within the Data team at Sidetrade presents an exciting opportunity for individuals eager to grow … the role needs: Bachelor's degree in information systems, Data Analytics and Mining, Statistics, Physics/Engineering, Computer Science or a related field. Prior experience, either short-term or up to a year, in a role similar to product management or data analysis, ideally within a technology or data … contribute to team discussions and be a proactive team player. Maintain a user-centric approach to product development, ensuring that all decisions enhance the customer experience. Bring fresh ideas and perspectives to the team, challenging the status quo where appropriate. Accountability: Take ownership of tasks and deliverables, ensuring they More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … smooth flow of structured and unstructured data for audit and risk analytics. This role requires strong Python programming skills, expertise in data wrangling, and experience working with cloud platforms. Key Responsibilities: Develop scalable and efficient data pipelines to support audit processes. Use Python for data extraction, transformation, and loading … understand data requirements. Leverage cloud platforms (AWS, Azure, GCP) to store and process data. Document workflows, pipelines, and transformation logic for transparency. Key Skills & Experience: Strong hands-on experience in Python (Pandas, NumPy, PySpark). Experience building ETL/ELT processes. Familiarity with cloud platforms (AWS, Azure More ❯