1 to 25 of 33 Customer Experience Jobs in Birmingham

Select how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal … operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer More ❯

Ready to head up Moorepay's product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team - owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … ll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. You'll be working closely with our tight-knit marketing team, including acquisition gurus, our … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

Vendor Customer Success Manager - 8 Month FTC PLEASE NOTE THAT THIS IS A 8 MONTH FTC ROLE Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience … as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team … you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how More ❯

and embedding strategically critical business-initiated improvements. This includes driving the Zellis commercial performance, leading change initiatives and being accountable for maximising revenue and customer satisfaction. In this role your key responsibilities will be: Overall Lead strategic change programmes creating new service propositions, monitoring and driving commercial returns Analyse … insights Analyse customer and financial insights: review market research and data to understand customer behaviour and market trends. Be the voice of the customer: advocate for customer needs and ensure propositions are aligned with customer expectations. Keep up with customer trends and competitor activity … Staying informed about the latest developments in the market is crucial for developing leading customer propositions. Implementation Develop and implement new customer propositions - building on our leadership in Benefits, HR and Payroll. Develop the business case for major change for each improvement initiative - (expected revenue, cost, resources, delivery More ❯

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

We're hiring a visionary builder to lead our Customer Technology Experience team - the squad behind all client-facing digital touchpoints for our amazing veterinary hospital network. You'll own the product and engineering strategy for everything our customers use: from online booking and digital check-ins to … client communications and our pet portal with deep integration to our hospitals systems. This is a rare opportunity to bring your experience and drive to build amazing experiences while collaborating deeply with our Growth, Marketing, and Hospital teams. You'll architect modern platforms, guide a cross-functional team, and … shape how pet owners interact with our teams and hospitals. What You'll Do: Lead both product management and engineering for customer-facing software and platforms Architect flexible, scalable systems that integrate with multiple PIMS Champion a full-stack, modern engineering culture utilizing pipeline automation, deep ownership of outcomes More ❯

trunking, call routing, network connectivity, and Wi-Fi signal interference. Handle escalated support queries from 1st line support, providing expert-level solutions and ensuring customer satisfaction. Support customers with the installation, configuration, and troubleshooting of routers, modems, and network infrastructure for both residential and business telecom services. Assist with … to investigate and resolve complex technical issues, including working on network infrastructure upgrades and system integrations. Provide proactive recommendations to improve network performance and customer experience, such as optimising Wi-Fi coverage or resolving latency issues. Required Skills & Experience: Proven experience in 2nd line telecoms support … Wi-Fi signal troubleshooting, IP phone systems, and mobile data services. Familiarity with network protocols such as TCP/IP, DNS, and DHCP, and experience with network performance tools. Knowledge of SIP, VoIP call quality management, and experience with call routing systems. Excellent communication skills, capable of explaining More ❯

Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … the unlimited potential of imagination, technology and intelligence. Visit us at: As a Martech Architect Manager, you will: Be a crucial part of our Customer Tech team supporting on the delivery of Personalisation Strategies with clients wanting to drive customer centric experiences. The successful candidate will need to … have a particular expertise in Customer Data Platforms (CDP). Particular focus areas will be: Customer Data Strategy: Understanding data-driven approaches for strategic decision making Personalisation: Enhancing customer experiences Audience Insights: Analysing customer data to inform marketing strategies Data Orchestration: Integrating data seamlessly across platforms More ❯

the UK. Your Skills/Background: SaaS/Application Software Development, C#/.NET, .NET Core, Persistence Frameworks, SOLID Principles, Web APIs, MS SQL, Customer Experience, Team Leadership, Systems & Processes Leadership. Who we are: We're Sprint Enterprise Technology - a small, high-impact fintech company, doing big things … and enables the flow of complex investment data that is increasingly required to power today's software systems. We operate in a fast-paced, customer-first environment that embraces innovation. Our technology stack is Microsoft-based, running on a VMware virtualized private cloud, carefully managed by our own Infrastructure … opportunity within the fintech sector. What you'll do: Work closely with customers, our Business Analyst and the commercial team to gather feedback, understand customer needs, act as a critical thought partner, and ensure our solutions deliver maximum value. Lead, manage, and mentor a growing team of developers, including More ❯

a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres.With 650,000+ … lead, ensuring alignment with business goals and overseeing the end-to-end project lifecycle. Provide expertise in areas such as supply chain, omnichannel commerce, customer experience platforms, and smart retail innovations. Build strong client relationships, becoming a trusted advisor and thought leader in the retail and consumer goods … domains. We are looking for experience in the following areas: A proven track record as a technology delivery lead and enterprise architect within retail and consumer goods industries. Experience designing and implementing solutions such as cloud platforms, enterprise resource planning (ERP) systems (either SAP or Oracle), data analytics More ❯

Prepare regular reports and updates for the Solutions Design Director, highlighting team performance, project status, and key performance indicators.. Your Profile Someone who has: Experience in specifying, sourcing, and managing the implementation of relevant equipment and services within a warehouse and operational design. An understanding of how operations, account … management, IT, and logistic engineering Excellent interpersonal skills with the ability to interact at all levels, demonstrating gravitas, impact, and credibility Experience in stakeholder management within a customer-driven, with the ability. The ability to influence and inspire others to improve customer experience A deep understanding More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your … customers technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: A passion for sales and be keen to learn and develop your skill set Demonstrate a keen More ❯

Business Development Executives to join their thriving sales team. Your overall responsibility is to recruit new IT reseller partners and drive business growth through customer acquisition. Location: Birmingham- Office Based Job Specification: Internal Sales Executive The Internal Sales Executive will be responsible for driving revenue growth by identifying and … Promoting the full range of company products and services. Forecasting and reporting, Utilising CRM tools Working closely with various departments to ensure a seamless customer experience and enhanced market share. Requirements: Internal Sales Executive For this position we are looking for individuals who have sound telephone-based sales … experience. You'll need to have great customer rapport alongside a target driven, hungry attitude and drive. If you have worked for an IT Reseller/IT MSP or IT Distributor that will be a huge advantage. In addition, if you have worked in telesales, or in the telecoms More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

in Birmingham. With a company wide transformation project underway that will use the latest technology to automate and streamline both business process and the customer experience this Head of Business Solutions will form part of a newly formed tech C-suite tasked with delivering complex application, API integration … understanding of API's and AWS to deliver on complex third party integration and cloud infrastructure re-build projects - Solid board level stakeholder engagement experience - An understanding of application management would be useful - Team leadership or management experience In return this Head of Business Solutions can expect: - Base More ❯

around Apple products, providing the right solutions and getting products into customers' hands. You understand that the Apple Store is dedicated to delivering a customer experience that's unlike any other. It starts with you discovering customers' needs. And with the support of your store team members, you … visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You're proud to represent Apple, and you … eager to share that passion with others. You're willing to learn and embrace Apple's unique style of service. Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction. Strong communication skills that let you converse as freely and More ❯

in Birmingham City Centre. In this role, you'll play a key part in driving the adoption of our technology solutions and improving the customer experience. You... ... More ❯

Manager Location : London, Manchester, Newcastle, Edinburgh, Birmingham Career Level : Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … an Enterprise Commerce Architect at the Manager, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly … composable commerce, AI-driven personalization, and cloud-native architectures, integrating best practices into client engagements. show more show less Qualifications We are looking for experience in the following skills: Strong experience in commerce architecture, engineering, or related roles, focusing on B2C or B2B commerce models. Proven track record More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

lifecycle and helping them outperform their competition through speed and innovation Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … presence. The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a Java developer with 4+ years of experience responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks … software solutions Partnering effectively with client project teams A natural ability to mentor junior developers You’ll have: 6+ years of commercial software engineering experience in Java, Springboot, Microservices, AWS, Docker, Kubernative, Kafka. Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self More ❯

provider recognized as a Leader by Gartner in its Magic Quadrant. You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. The Junior Product Owner role within the Data team at Sidetrade presents an exciting opportunity for individuals eager to grow … the role needs: Bachelor's degree in information systems, Data Analytics and Mining, Statistics, Physics/Engineering, Computer Science or a related field. Prior experience, either short-term or up to a year, in a role similar to product management or data analysis, ideally within a technology or data … contribute to team discussions and be a proactive team player. Maintain a user-centric approach to product development, ensuring that all decisions enhance the customer experience. Bring fresh ideas and perspectives to the team, challenging the status quo where appropriate. Accountability: Take ownership of tasks and deliverables, ensuring they More ❯

Senior Ecommerce Manager you will be responsible for managing multiple projects and executing the launch of new products often. You will obsses on the customer journey and work closely with the marketing and analytical team to improve CRO and site optimisation. The role suits a website and user journey … work closely with the e-commerce merchandisers and develop marketplace opportunities. Assisting in implementing new technologies and systems to enhance the website functionality and customer experience. Work closely with the omnichannel team to help create a truly aspirational customer-centric experience. The role is perfect for an e … with a few battle scars managing projects and driving sales online for a luxury or fast paced business. Very desirable you will have Shopify experience (shopify plus) and worked in a multichannel environment. You will be very strong at web analysis with experience of GA4. A commercial leader More ❯