1 to 25 of 26 Customer Experience Jobs in Birmingham

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered … support solutions. This is an exciting opportunity for someone who enjoys combining customer insight, content creation and technology to improve customer journeys and drive meaningful business impact. The Role You'll be responsible for building and maintaining customer-facing support content, helping customers find answers quickly ...

Manager £50,000 - £60,000 This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial … impact across multiple products and markets. THE COMPANY They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally facing role accountable ...

diverse portfolio of clients. Key responsibilities include: Leading the design and delivery of complex, multi-platform solutions across digital, data, marketing, and customer experience environments. Defining solution architecture, integration strategies, and engineering best practices. Driving the adoption of scalable, secure, and reusable solution frameworks. Working closely with client … creative, development, and data specialists. Mentoring engineers and technical teams while helping shape the organisation's technology roadmap. Principal Solutions Engineer required skills: Significant experience designing and delivering enterprise-scale digital solutions. Strong expertise in solution architecture, systems integration, cloud technologies, and modern engineering practices. Experience working across ...

Oracle CRM Developer (CX Sales) Remote £65,000 - £70,000 + Remote + Training + Progression + Company Benefits Are you an experienced Oracle CRM Developer looking to join one of the most progressive and ambitious Software House Companies in the UK, with a long, successful history having been established … Stakeholders to gather and analyse requirements Implement and customise oracle applications Provide ongoing technical support The Person: Oracle Application Development Experience with Oracle CX Sales Keywords: Oracle, Oracle Developer, Development, Software, Software Development, ERP, Spalding, Oracle CX Sales, Oracle Customer Experience, CRM, Customer Relationship Management Reference ...

high standards of patient care and clinical adoption. The role will involve close collaboration with technical, commercial and education stakeholders to deliver a strong customer experience throughout the implementation and post-installation journey. Key Responsibilities Clinical Training & Implementation Deliver high-quality ultrasound training and clinical applications support … healthcare professionals Support on-site installation, onboarding and implementation of ultrasound systems Carry out on-site demonstrations of ultrasound systems at customer sites Assist clinicians with practical ultrasound workflows and optimisation within scope of practice Provide guidance on image acquisition, scanning techniques and system functionality Provide pre-sales support ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … Minimum Requirements: Willingness to undergo a security check clearance process upon joining, as part of the onboarding process- a must. Minimum 3 years of experience in a similar role with UK public sector organizations (ministries, government authorities, and any official governmental entity) is mandatory, preferably central government. Minimum ...

from planning and configuration to go-live, ensuring a smooth rollout and excellent user adoption. A key part of the role is delivering engaging customer training and onboarding, both remotely and on-site, helping users gain confidence and maximise the value of the solution. You'll also work closely … with Product, Sales and Customer Success teams to provide a seamless customer experience. What you'll bring: Experience delivering software implementations or customer onboarding projects. Experience providing customer training, workshops or user enablement. Strong customer-facing, communication and stakeholder management skills. Knowledge ...

traditional software engineering leadership role. Instead, we're seeking someone who understands how successful online businesses are built, scaled and optimised-from customer experience and platform architecture through to integrations, reporting, operational efficiency and team leadership. This Head of Digital Platforms should have most of the following … skills: - A strong technical background with e-commerce development - experience building, launching or scaling e-commerce platforms - Strong understanding of digital architecture, integrations and platform ecosystems - Experience managing digital, technology or product teams - Excellent stakeholder management and leadership skills - Strong analytical and reporting capability with experience creating ...

with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … nWillingness to undergo a security check clearance process upon joining, as part of the onboarding process- a must.\ N\n\nMinimum 3 years of experience in a similar role with UK public sector organizations (ministries, government authorities, and any official governmental entity) is mandatory, preferably central government. ...

driven solutions that create strategic business value. This role focuses on leveraging advanced analytics, machine learning, and generative AI to enhance decision-making, improve customer experiences, and optimize operational efficiency. This role focuses on enabling the business to leverage AI to reimagine business processes and outcomes, and embedding … bold, striving for better and do the right thing. This contributes to an internal environment of teamwork and promotes a positive brand image and experience to all our external customers. Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct ...

escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output … working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience ...

develops and manages innovative data products and services in-house, while building strategic external partnerships that increase adoption of our digital assets to improve customer journeys and support the efficient operation of the Strategic Road Network. As Principal Lab Manager, you will lead the development of high-value … shaping, scoping, and delivering connected services that support RIS strategy goals and business plan priorities, unlocking National Highways platforms, assets, and intelligence to improve customer experience through external adoption. Develop and manage senior strategic partnerships across the mobility ecosystem, including road authorities, automotive organisations, and data aggregators, creating ...

making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive. Job Description … natural organiser with a passion for exceptional customer service? We’re looking for a detail-oriented Project Coordinator to be a vital part of our Delivery Operations team. In this role, you’ll serve as the main point of contact for customers throughout the delivery process, ensuring every stage ...

Benefits Build resilient cloud platforms that support critical national services. We're recruiting Site Reliability Engineers to join a global leader in AI-powered customer experience and cloud technology. Following the award of a major government programme, they're expanding their engineering teams to build and support highly … post-incident reviews and driving continuous service improvements Supporting containerised workloads using Kubernetes and Docker What we're looking for You'll ideally have experience in a Site Reliability Engineering, Production Engineering, Cloud Operations or NOC environment with exposure to: Linux systems administration AWS cloud infrastructure Kubernetes and Docker ...

content, and helping customers and colleagues get the most from Business Central. You'll play a key role in driving user adoption through both customer-facing and internal training in a collaborative, forward-thinking environment. Dynamics 365 Business Central Trainer Key Responsibilities: Design, develop and deliver engaging training programmes … Microsoft solutions including Power BI, Cosmos and Continia where appropriate. Collaborate with teams across Professional Services, Support and Power Platform to ensure a consistent customer experience. Provide post-training guidance and consultancy within your areas of expertise. Key Experience: Proven experience delivering software training, preferably within Microsoft ...

Keynes Hybrid TISSL, ClearCourse Hospitalitys premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this ...

Major Recruitment Oldbury are delighted to be exclusively recruiting for our corporate client on the outskirts of Quinton who are seeking an experience E-Commerce Manager to join their marketing team. Hours of work are Monday to Friday 9am to 5.30pm and hybrid options are available once successful probation … effective campaigns across all digital channels, aligned with commercial objectives. • Manage and optimise website trading performance, including traffic, conversion rate, average order value and customer experience. • Use data and analytics to identify opportunities for improvement, and take timely, commercially focused action to optimise performance across websites, campaigns and customer ...

guidance to the suppliers on the effective use of the purchasing platform. Use data-driven insights to identify opportunities for innovation and improved customer outcomes. Proactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships. A proven track record of success in account management or supplier … build them quickly. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, and other stakeholders at all levels. Experience influencing at board or executive level, with the ability to shape strategic direction. Strong analytical skills, with the ability to interpret data and translate insights ...

care sector. As a key member of our sales team, you will play a pivotal role in both cultivating strategic partnerships with our existing customer base and win new prospects. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future … Account Director in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

care sector. As a key member of our sales team, you will play a pivotal role in both cultivating strategic partnerships with our existing customer base and win new prospects. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future … Account Director in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

guidance to the suppliers on the effective use of the purchasing platform.\ NUse data-driven insights to identify opportunities for innovation and improved customer outcomes.\ NProactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships.\ N\n\n\nA proven track record of success in account … with the ability to shape strategic direction.\ NStrong analytical skills, with the ability to interpret data and translate insights into action.\ NDemonstrated abilityto balance customer advocacy with commercial outcomes.\ NA self-starter with a strong work ethic, able to work independently and as part of a high-performing team. ...

enjoys delivering engaging software training, creating high-quality learning content, and helping customers and colleagues maximise the value of their ERP systems. Whether your experience is with Microsoft Dynamics 365 Business Central, Dynamics NAV, SAP, Oracle, Sage, Infor, IFS, Epicor, Unit4 or another ERP platform, we'd love … hear from you. You'll play a key role in driving user adoption through both customer-facing and internal training within a collaborative, forward-thinking environment. Key Responsibilities Design, develop and deliver engaging ERP training programmes. Deliver instructor-led training sessions remotely and in person for customers and internal ...