26 to 31 of 31 Customer Experience Jobs in Glasgow

global SRE and operational excellence organization, you lead the transformation of multi-cloud service platforms to improve reliability, change safety, operational efficiency, and customer experience. Leverage AI-enabled delivery and operations insights to increase throughput and predictability-accelerating planning, reducing delivery friction, improving decision quality, and shortening time from … outcomes. Job Responsibilities Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes. Run cross-organization execution governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through. Manage the reliability investment ...

help them achieve their strategic business objectives. You will serve as a trusted expert advisor, providing technical guidance and bridging the gap between customer needs and our product teams to drive continuous software improvements. By cultivating deep relationships and resolving complex challenges, you will ensure customer health … meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.Assist customers with capacity and upgrade planning to ensure complete ...

energy retail transformation programmes, guiding clients from strategy to execution and shaping scalable solutions with AI and agentic capabilities. You will own delivery across CX strategy, customer journey mapping, CRM/billing transformations, and operating model changes, while growing the Energy & Utilities practice and developing client proposals. #J ...

global SRE and operational excellence organization, you lead the transformation of multi-cloud service platforms to improve reliability, change safety, operational efficiency, and customer experience. Leverage AI-enabled delivery and operations insights to increase throughput and predictability—accelerating planning, reducing delivery friction, improving decision quality, and shortening time from … outcomes. Job Responsibilities Own delivery of the global SRE/Ops transformation roadmap for multi-cloud platforms, converting investment into measurable reliability, efficiency, and customer outcomes. Run cross-organization execution governance (cadences, performance reviews, escalation paths) to drive decisions, remove blockers, and ensure follow-through. Manage the reliability investment ...

hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively … Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers.Cover site roles where required due to planned ...

come with big earnings potential (60k average OTE by year 3) and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed.Success. The Softcat Way.Softcat is a billion … Executive, you will be responsible for:Researching potential customers to shape and build new businessGrowing new business through effective communication methods including cold calling, customer meetings and email marketingWorking towards your quarterly KPI's and GP (gross profit) targets through developing market understanding, building relationships and networkingProviding effective account ...