26 to 50 of 76 Customer Experience Jobs in Manchester

your career development and the skills demand within the company, certifications etc.## **YOUR PROFILE**To succeed in the role, you will bring the following experience:**Big Deals experience**: Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.**Leadership Experience**: Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.**Strategic Thinking, Problem Solving, Stakeholder Management & Communication**: Ability to rapidly ...

from research and ideas through to final delivery Create wireframes, prototypes and UI designs using Figma Carry out user research and usability testing Use customer feedback and data to improve products Work closely with Product and Engineering teams Help shape product roadmaps and new features Make sure designs … easy to use Contribute to and improve our design system Support and mentor other designers Explore how AI can be used to improve the customer experience What we're looking for Strong experience as a Product Designer/UX Designer Excellent UI and visual design skills Strong ...

take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. The Role: As Junior Legal Counsel - Product , you will provide practical, timely and commercially focused legal support to Booking.com's Trips Product teams … product legal advice with ownership of defined legal workstreams, scalable guidance and process improvements. Key responsibilities: Advise Product teams on product concepts, customer journeys, product requirements, UX designs, copy, pricing, promotions, rankings, personalisation, terms and disclosures. Identify and assess legal and regulatory risks, including consumer protection, privacy and data ...

Customer Success Manager Up to £45,000 – £50,000 + Benefits Accomplish Today's client is a progressive technology business transforming payroll for the temporary labour and contractor markets. Having established itself with award winning software that delivers exceptional accuracy and efficiency, the company has expanded its offering with … just outside Stockport. A strong culture of in person teamwork underpins its success, supported by a comprehensive benefits package. The Opportunity You will own customer satisfaction across two core pillars: implementations and ongoing customer experience. Acting as the critical interface between clients and the product team, you will ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Senior Product Designer (UX/UI) Manchester | Full-time | Hybrid/Office-based/Remote Salary: Negotiable, depending on experience 3-6 month contract Our Client is a fast-growing UK business finance company based in Manchester. They SMEs access funding from across the market … technology to completely rethink how businesses find, apply for and manage finance. There ambition is to build a best-in-class digital experience for business finance — combining great design, automation, AI, Open Banking and lending marketplace, into one single platform. They already have an in-house technology team building ...

week)£60,000 - £70,000 The Company They are a well-established digital platform business with a strong focus on technology, data, and customer experience. Significant investment across Product, Engineering, Data, and AI has created a sophisticated analytics ecosystem where data plays a central role in decision-making.Their analytics … Data Science teams to drive measurable business impact. The Role As a Senior Analyst, you will focus on behavioural analytics, audience measurement, and customer journey analysis within a product-led environment.You will: Analyse customer behaviour across complex digital journeys to identify opportunities for product and commercial improvements Develop ...

attraction. The ease of catching the right flight. The confidence of seamless ground transport. Through our products, partners, and people, we empower everyone to experience the world. Role Description This role is based in Manchester, UK. Our Trips marketplace spans attractions, flights, and ground transport , and we are investing … heavily in Data & AI to unlock the next generation of customer and partner value across these verticals. Data & AI powers many of Booking.com's most impactful machine-learning capabilities. As a Senior Product Manager , you will play a critical role in expanding the impact of our Data & AI products ...

will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. Core Responsibilities Advocate for outstanding customer experience and ensure service standards exceed expectations. … performance in a fast-paced service environment and provide constructive, actionable feedback. Identify improvement opportunities, drive quality performance, and support process optimisation. Embed a customer-first culture, collaborating with stakeholders to foster continuous improvement. Build strong relationships within the team, promoting trust, open communication, and team success. Help create ...

somewhere you can actually make an impact. Enterprise Transport Training is one of the UK's leading transport training providers, with almost 30 years experience and ambitious plans for continued growth. We're looking for a bright, ambitious and commercially minded person to join us as a Management Trainee. … have our own in-house IT and development team, building systems, automations and tools that help us operate more efficiently and improve the experience for our customers. We also have in-house marketing, allowing us to develop campaigns, websites, customer journeys and new ideas quickly without relying heavily ...

post implementation. Projects are undertaken primarily to deliver technology driven change in support of the evolving technology landscape however given the wider financial backdrop experience of delivering IT change in a financially regulated environment would be an advantage. What does the job involve? Managing the delivery of multiple technology … potential risk to consumer outcomes posed by the project Ensure that all duties are carried out with the aim of protecting customers and improving customer experience Supporting and enabling the business to achieve its regulatory requirements, including consumer duty Competence, knowledge and skills Strong technical knowledge and experience ...

priorities and future growth. You’ll work closely with engineering, product and technology leaders to ensure architecture enables rapid delivery, commercial success and exceptional customer experiences. Reporting to the Engineering Director, you’ll lead a team of architects and technical specialists, providing both strategic direction and technical guidance across … airport partners globally. Key responsibilities Architecture Strategy & Technical Leadership Define and evolve CAVU’s architecture strategy, ensuring technology decisions align with business objectives, customer needs and long‐term platform scalability. Provide technical leadership across cloud and solution architecture, driving the adoption of modern architectural patterns and engineering best practices. ...

/no-code approach Managing your own portfolio of change from discovery through to deployment Working closely with business stakeholders to improve processes and customer experience Acting as the technical lead for your solutions, resolving issues and providing expert guidance Championing best practice, governance, data quality and continuous … with the latest Microsoft innovations and identifying opportunities to introduce new capabilities To apply you should tick most of the bullets below: Have proven experience as a Functional Consultant or Power Platform professional with a passion for delivering business value through technology. Experience delivering solutions with Microsoft Dynamics ...

opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote … endpoint malware protection, endpoint security tooling and the use of AI within security environments. The Security Consultant - Endpoint Malware & AI will have strong experience deploying and configuring recognised endpoint technologies such as Trellix, Symantec and CrowdStrike, with Palo Alto Cortex XDR experience highly beneficial as XDR will ...

Stockport. Key Responsibilities: Design, develop and enhance Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Platform Events, and APIs to support seamless customer and adviser journeys Deliver high-quality software through the full development lifecycle, including design, build, testing, deployment, release and ongoing support Lead the technical design … technical expertise and promoting continuous learning across the engineering community Evaluate new Salesforce capabilities, AI innovations, and platform enhancements, recommending opportunities to improve efficiency, customer experience, and business outcomes Job Requirements: Strong hands-on experience developing on the Salesforce platform, including Apex, Lightning Web Components (LWC), Flows ...

Service Level Objectives (SLOs). Troubleshoot & Prioritize: Solve complex issues across mobile apps, websites, and internal systems, prioritizing your work based on direct customer and business impact. Collaborate & Translate: Act as a key intermediary for problem-solving, effectively communicating complex technical tradeoffs and solutions to both technical … experiments running concurrently that interact with each other; you will ensure our testing and deployment ecosystems are robust and safe. Architect & Innovate: Evaluate customer needs and design ideal technical solutions. You will assess different programming languages (e.g., Java, Perl, etc.), architectures, and risk factors to choose the right tool ...

communities across the UK. Key Responsibilities Lead the technical development and delivery of iStandUKs digital products, platforms and service whilst supporting Tamesides wider Customer Experience Programme. Provide technical support and guidance as an active member of the iStandUK technical group. Design, develop, configure, test and deploy standards-based … technology and data standards to improve public services and who thrives in a collaborative, innovative environment. You will: Have at least 3 years industry experience in developing web-based applications at a senior level within a professional DevOps environment. Have a passion for creating intuitive, accessible and user-centred ...

Updating of the system with information from sub-contractors. - Updating of the system with information from operational staff members. - To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required. - To undertake any other reasonable … tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager. Skills/Experience: - Good knowledge of computers and software. - Performing in a busy and demanding Office Environment. - Previous customer experience, able to provide a professional and supportive ...

wide range of products Ensure all on-site advertising, promotions and product merchandising is aligned with marketing campaigns Merchandise products to enhance customer experience and increase conversions Monitor where product images are missing, incorrect or lacking optimisation Identify ways to assist in improving conversion rates through persuasive content … developments Ensure work is completed in a timely manner, within deadlines, and to an excellent quality, through high attention to detail Checking the customer journey on the website and raising any issues such as broken links or pages Training Level 3 Multi Channel Marketer Functional skills Work based learning ...

design product features that millions of people love. We're looking for a Principal Product Designer to help shape the future of our customer experience. This is a rare opportunity to influence the direction of our product beyond individual features, solving the biggest customer challenges across multiple journeys … shared vision, we'd love to hear from you. Key Responsibilities Lead the design of Moonpig's most strategic, complex and high-impact customer experiences across multiple product areas. Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations. Move confidently between strategic ...

support partner. You'll be a trusted executive operator, creating the conditions for leadership effectiveness, pace, clarity and delivery across a broad agenda spanning customer experience, digital channels, products, data, AI, technology and proposition development. Working as an integral member of the Chief Digital Office Leadership Team … Chief Digital Office, ensuring strategic priorities, governance and business collaborators and lead engagement are aligned and executed effectively. Develop a deep understanding of the customer, channel and digital landscape, bringing insight and context to key discussions and decisions. Build strong relationships across Chief Digital Office, Consumer Relationships and wider ...

Support deployment readiness, go-live activities and post-deployment reviews. Produce deployment reports, metrics and status updates. Identify opportunities to improve deployment processes and customer experience. Work closely with Product, Engineering, Customer Success and Operations teams. We're looking for someone with: Excellent organisational and time management skills. … Strong attention to detail and accuracy. Experience managing multiple priorities in a fast-paced environment. Excellent written and verbal communication skills. Strong problem-solving ability. Experience maintaining documentation and operational records. Proficiency with Google Workspace (Docs, Sheets, Gmail, Calendar and Drive). A genuine interest in AI, technology ...

times We Expect High Performance - we set a high standard and we’re not satisfied with being average This role As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution … quota-bearing expansion targets, owning commercial metrics such as NRR and NPS Experience leading a team through strategic change management, transforming support or CX functions into commercial account management units. Strong analytical capability and commercial acumen—comfortable using data and risk-reporting frameworks to understand portfolio health. Fast learning ...

flights, and ground transport. You will define strategy and a long-term vision for AI capabilities that help product teams move faster and improve customer experience. You will partner with Data & AI, engineering, and business leaders, bringing deep ML expertise to identify high-impact opportunities and shape data-informed ...

students, academics, and professionals, and so much more! The team explore new technologies and strive to innovate, with a strong focus on improving the customer experience. The ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. ...