1 to 25 of 69 Customer Experience Jobs in the North West

their integrations with other tools like marketing automation, analytics, and content creation software. Familiarity with marketing analytics, campaign management, and customer experience (CX) concepts. Experience with programme management tools like Jira is often required. Marketing campaign management, content development, and creative strategy Proficiency in CRM and Digital … understanding of marketing analytics and reporting through tools such as (Power BI, Looker etc) Additionally, applicants should have knowledge of customer experience (CX) Conversion Rate Optimization (CRO), including AB multivariate testing, funnel analysis, landing page optimization, and personalization strategies If interested in this Head of Projects (MarTech/ ...

seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With … employees spread across offices and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone ...

strategy, translating product innovation into campaigns, content, and sales enablement tools that accelerate growth across enterprise markets. Youll partner closely with Product, Sales and Customer Experience teams to define positioning, craft stories that resonate with decision-makers, and ensure every launch lands with commercial impact. Package & Benefits … future product or feature launches. Create launch toolkits for Sales and Customer Experience - including playbooks, FAQs, battle cards, and case studies. Sales & CX Enablement Deliver training and collateral to help teams pitch effectively and drive adoption. Collaborate with Customer experience to gather customer feedback ...

Contact Centre Customer Support Advisor/Customer Service Agent A great opportunity for a Contact Centre Customer Support Advisor/Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £25,000 per annum + Benefits LOCATION: Altrincham ...

Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps, smartcard platforms, ticket vending machines … practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System Monitoring: Oversee daily performance of ticketing systems, ensuring uptime and reliability. Incident Management: Respond to and resolve technical ...

gather requirements and scope new services, translating into functional and non-functional business requirements and user stories for delivery, focusing on a consistent experience and integration with existing workflows. Map out As-Is, anddesign To-Be processes supporting cost and benefit analysis. Work collaboratively with business users, third parties … that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles. Essential criteria: Experienced in designing efficient and customer focused processes that deliver a good customer ...

IRIS Software Group, were dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UKs largest private software companies. We support over 100,000 businesses, helping them streamline their operations with … cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join ourteam. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with ...

reporting into the Head of Software Engineering. We are at the heart of the Sky UK technology landscape that supports every major product and customer experience at Sky, responsible for customer management and engagement platforms powering Sky Glass, Sky Q, Mobile, Broadband & Talk, Sky Protect, and exciting … engineering teams throughout each PI to assist in the delivery of the work. Support the breakdown of capabilities into features. What you'll bring Experience working within an agile framework, at scale with demonstrable experience of how to align systems architecture considerations with agile principles and practices. Experience ...

reporting into the Head of Software Engineering. We are at the heart of the Sky UK technology landscape that supports every major product and customer experience at Sky, responsible for customer management and engagement platforms powering Sky Glass, Sky Q, Mobile, Broadband & Talk, Sky Protect, and exciting … engineering teams throughout each PI to assist in the delivery of the work. Support the breakdown of capabilities into features. What you'll bring Experience working within an agile framework, at scale with demonstrable experience of how to align systems architecture considerations with agile principles and practices. Experience ...

pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial … team and regional leads to optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing … role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will support customers as their first point of contact, providing guidance on using ...

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing … role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will support customers as their first point of contact, providing guidance on using ...

help maintain the accuracy of the Stock Management Tool/database, ensure all hardware movements follow correct processes, and deliver a professional and positive customer experience in a fast-paced environment. This role is fully onsite in Barrow-in-Furness, and requires a full UK driving licence. … disposal/allocation procedures Provision and set up equipment for users Coordinate IMAC requests from initiation through to completion Uphold a high standard of customer service, even under pressure Skills & Experience Preferred experience: Background in inventory management, desktop support, or software/application installation Familiarity with ticketing ...

with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with … focus on strategic opportunities. Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner. Work with ...

digital transformation, and we are seeking a Business Analyst to support the delivery of digital projects that enhance operational efficiency, business performance, and customer integration. This role is central to ensuring technology solutions align with business needs and deliver measurable value. Experience within print management or FMCG environments … streamline workflows and improve efficiency through technology Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals Facilitate workshops, meetings, and communication between business teams and IT Produce ...

ABOUT US ABOUT US At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that … project delivery, infrastructure improvements and policy changes. You'll act as the link between desktop support and back-end infrastructure, so youll need solid experience across Microsoft technologies and the confidence to take ownership of more complex issues. Most support is delivered remotely, but there will be times where ...

Location: Manchester Contract: Permanent, Full Time Flexible Working Available We are seeking a Ticketing Operations Manager to lead the operations of all customer-facing ticketing and payment systems, including mobile apps, smartcards, EMV/contactless, and ticket vending machines. This role ensures seamless experiences for millions of users … Ticketing Operations Manager, you will ensure ticketing systems are efficient, dependable, and accessible for all users. You'll coordinate across technical teams, suppliers, and customer experience stakeholders to maintain system availability, resolve incidents swiftly, and implement continuous improvements. This is a chance to shape the future of ticketing ...

ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s … rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product ...

role is based in Wigan and they are hiring on a full-time, permanent basis. Benefits: Salary - £26,000 to £30,000, dependant on experience Working Hours – Monday to Friday, 8:30am to 5pm Holidays – 22 days holiday, increasing by 1 day per year up to maximum … assistance program Employee engagement activities The Role: The successful candidate will be the first point of contact for new existing clients, offering a seamless customer experience and ensuring the highest level of accuracy with each and every order. They will be required to keep the CRM system fully ...

Role: Customer Insight Analyst Salary: Up to 40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

data is structured, accessible, and aligned with service goalsempowering targeted coaching, impactful reporting, and continuous improvement. If youre passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within … using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials ...

structured, accessible, and aligned with service goals—empowering targeted coaching, impactful reporting, and continuous improvement. If you’re passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within … using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials ...

Role: IT Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities ...