20 of 20 Customer Experience Jobs in Northern Ireland

in large scale programmes. Strong strategic thinking, strategic leadership and influencing skills. Demonstrated leadership in service design and transformation, including mentoring colleagues and contributing to best practice initiatives. Proven experience applying innovation methodologies such as Design Thinking, Lean Startup, and Agile to solve complex service challenges and deliver user-centred solutions. Proven experience in leading multidisciplinary projects in … multi-stakeholder environments along with experience of delivering innovative design-led solutions with measurable impact. Strong track record in stakeholder management, systems design, innovation management, customer experience and business process improvement. Exceptional problem-solving skills, able to thrive in ambiguous situations and drive results in dynamic environments. Excellent collaboration, interpersonal and communication skills, with the ability to … an organisation which is representative and reflective of UK society. We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated. As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of the Community Delivery Manager is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … cross-functional teams, develop and maintain architecture artifacts, provide expertise in resolving technical issues, and stay up-to-date with industry regulations and best practices. Responsibilities: Strong knowledge and experience in areas such as Policy Admin System, UW Workbench, L&P, Personal Lines Proven track record of designing and developing enterprise-level architecture solutions that align with business goals More ❯

for building and managing web applications that are used by Contact centre agents and retail staff. We also build automated solutions to service our customers from faults, ordering, billing, customer comms and product tooling. We use industry leading technologies to deliver brilliant experiences to our user base of over 20k agents that service 30 million customers. You would be …/tutoring and mentorship seriously. You'll have the chance to work in an area of BT that matters greatly to our customers, implementing change that will greatly improve customer experiences. What you'll be doing Design, build, and maintain scalable platform infrastructure Work with cloud technologies (AWS, Azure) to ensure performance and cost-efficiency Maintain infrastructure as code … using tools such as Pulumi Automation & Tooling Develop and manage CI/CD pipelines and container orchestration solutions Evaluate and implement tools to improve developer experience and platform stability Introduce new tools or services to enhance infrastructure and operations Reliability & Monitoring Ensure security, reliability, and observability across platform components Monitor system health, capacity, and performance; troubleshoot cross-environment issues More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. … Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The … within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers and bid teams in order to create a winning solution that supports the value More ❯

role you will be responsible for developing a full stack solution in modernizing the securities lending application. We're looking for someone who: Is experienced and introspective. You have experience developing software products and services across a variety of tools, frameworks, and environments. You recognize your strengths and also know when to reach out for help Is passionate. You … to partner across departments to get things done Wants to make an impact. You're looking to do amazing work. You're all about using technology to improve the customer experience and affect the company's bottom line, but also want to mentor and coach those within your team What you will do all day: Owns the end … to a desk slinging lines of code. The skills you'll need to succeed: BA, BS, MS in Computer Science, Engineering or related technology field. 2-4 years of experience in software testing or development Proven experience in at least one modern language (Golang OR Java). Experience using and/or designing with RESTful APIs/ More ❯

of human behavior to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, data, and technology to accelerate transformation at scale, modernize, and simplify customer experiences. Our professional services team delivers strategic consulting, design, advisory, market research, and analytics to improve client outcomes. Our global team is committed to exceptional relationships and has received … Play a vital role in delivering new features and products from engineering to production. Collaborate with engineering and product management to analyze and refine requirements. Assist in resolving critical customer escalations. What you bring to the team Self-motivated with the ability to work independently and collaboratively. Passionate about building quality products, owning development end-to-end, and following … good design principles. Enjoy problem-solving and challenging yourself, with the confidence to seek help when needed. Experience working with Product Management, QA, and Operations teams. Excellent communication and interpersonal skills. Technical Skills Essential: Solid programming experience, ideally in Java. Experience with containerized applications, preferably using Kubernetes or similar tools. Experience with CI/CD pipelines More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯

of a highly critical service in collaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

of a highly critical service in collaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths, including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

An opportunity to play your part and shape conversational customer experiences - Join Centrica as a AWS Connect/Lex Chat Developer (Senior Level) and play a pivotal role in building and evolving our intelligent customer engagement platforms. We're looking for someone with deep experience in AWS Connect, Amazon Lex, and chatbot development. You'll be part … managing repositories, pipelines, artifacts, code control, and deployments. You'll also use Datadog for observability, and have a strong understanding of security scanning, code quality, and general security awareness. Experience with LaunchDarkly is a plus. About You You're not just technically strong; you're a trusted leader, mentor, and collaborator. You take the initiative to shape solutions and … company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! JBRP1_UKTJ More ❯

An opportunity to play your part and shape conversational customer experiences - Join Centrica as a AWS Connect/Lex Chat Developer (Senior Level) and play a pivotal role in building and evolving our intelligent customer engagement platforms. We're looking for someone with deep experience in AWS Connect, Amazon Lex, and chatbot development. You'll be part … managing repositories, pipelines, artifacts, code control, and deployments. You'll also use Datadog for observability, and have a strong understanding of security scanning, code quality, and general security awareness. Experience with LaunchDarkly is a plus. About You You're not just technically strong; you're a trusted leader, mentor, and collaborator. You take the initiative to shape solutions and … company healthcare plan, prioritizing your well-being. Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation! Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures! JBRP1_UKTJ More ❯

continually evolving, offering you a platform to advance your career and develop your skills. Make a Difference: Contribute to a mission-driven organization that values safety, sustainability, and superior customer experiences. Career Progression: Collaborate with a market-leading brand that provides unmatched opportunities for professional development and advancement. Your Role: As a Multi-Skilled Engineer, you will be instrumental … servicing Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems under our respected Fire and Security brand, Envision. Your expertise will ensure our systems meet industry standards and exceed customer expectations. You will work primarily within the Belfast area while also supporting our wider team, making every day varied and fulfilling. What You'll Do: Deliver Outstanding Service: Go … above and beyond to ensure customer satisfaction, building strong relationships with both internal and external clients. Expert Installation & Maintenance: Safely install and service devices including networking and ensuring everything is in perfect working order while strictly adhering to safety protocols. Efficient Time Management: Prioritize tasks effectively to manage your schedule and ensure timely completion of jobs. Detailed Reporting: Accurately More ❯