14 of 14 Customer Experience Jobs in Northern Ireland

creativity, and opportunity in everything we do. Overview of the role: As Global Head of Support, you will lead Napier AI's world-class customer support function. Reporting to the Chief Customer Officer, and as a member of the Senior Leadership team, you will be responsible for developing … and executing the strategy, operations, and global delivery of our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a … are seeking an experienced and strategic Global Head of Support to lead our worldwide support organisation. The ideal candidate will build and lead a customer-centric support function that drives customer satisfaction, supported employee satisfaction, loyalty, and retention. This role will oversee the design, delivery, and scaling of More ❯

purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be … sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need … perseverance mean we're a team through thick and thin. What to expect As Raylo continues to grow, we are committed to delivering exceptional customer service at scale. This role sits at the heart of our Customer Success & Support team, ensuring our customers receive a seamless, high-quality More ❯

Customer Success Manager - Belfast (please only apply if you are based in Belfast) As a Scaled Customer Success Manager, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience. You will leverage your cybersecurity knowledge and expertise in R7 … products and solutions to maximize customer value from their R7 investment. About the Team The Scaled Customer Success Team is a vital part of Rapid7's Customer Success organization, designed to deliver a world-class experience to our scaled customers. This global team uses technology, automation … processes to efficiently scale while maintaining personalized interactions. The team manages both assigned customers and supports a one-to-many model, focusing on onboarding, customer health, and product adoption. They proactively reach out based on health and adoption signals, designing digital lifecycle programs to ensure consistent, proactive customer More ❯

At JA we're offering a Customer Support Apprenticeship that give the apprentice a change to build real skills, gain experience, grow confidence from day one. We're a tech company, all about building software for the contractor payroll and accountancy market. You'll join a supportive team … learning how to handle customer queries, solve problems. Role As a Customer Support Apprentice at JA, you'll spend your week helping clients get the most out of our payroll, accounts and CRM software. Most of your time will be spent responding to support emails and taking phone … over teams/zoomplatforms. Topics covered include: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your roles and responsibilities Customer experience Product and service knowledge Interpersonal skills Communication Dealing with customer conflict and challenge More training information Level 3 Customer Service More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ THE ROLE: You will join our Customer eXperience Engineering (CXE) team, which is part of AMD's Adaptive and Embedded Computing Group. This is an exciting opportunity to work within … meet the needs of our broad market of customers. WHAT YOU'LL BE DOING: As part of the CXE team you will act as 'Customer Zero', helping to develop software/firmware as part of full system solutions on our next generations of Adaptive SoCs/FPGAs using tools … concept to deployment. You will benefit of professional guidance from an experienced engineering team that will enable enormous opportunities for learning and self-development. EXPERIENCE Track record of embedded software system development from architecture, design, development and verification. Experience of software development in C/C++ programming languages. More ❯

aligned with organisational objectives. Oversee platform redevelopment – from concept and agency coordination to delivery. Use insights and analytics to drive ongoing optimisation. Own Content & Customer Journeys Develop a modern content strategy for different user types – applicants, customers, partners. Continuously assess and improve site journeys to support ease of access … support system integrations (CRM, property listings, etc.). Support internal and external comms projects with digital execution. What We’re Looking For Must-Have Experience 5+ years in digital/web roles, including strategy, UX, content and stakeholder engagement. Deep understanding of CMS platforms, SEO, performance reporting, and UX … best practice. Proven ability to manage web agencies and lead on technical delivery. Strong writing, planning and digital project management skills. Preferred Background Experience within housing, property, public sector or other regulated industries. Working knowledge of HTML/CSS/JavaScript. Familiarity with Agile methodology. Awareness of emerging tools More ❯

Opportunity to join a global Fintech organisation that are revolutionising customer experience with next-generation capabilities! My client is seeking an experienced Solutions Architect to lead the design and development of their core platforms, including APIs, payment gateways, and switching infrastructure. About the Role: You will lead the … translating strategy into actionable plans, promoting cross-team collaboration, and clearly communicating technical direction across the organisation. Key Requirements: Bachelor’s degree or equivalent experience in a relevant field. 10+ years in application and enterprise architecture roles. Proven experience designing SaaS-based systems and external-facing APIs. Proficiency … similar languages, with a broad technical skillset spanning frontend and backend development. Strong understanding of systems integration, middleware, caching, databases, and web performance optimisation. Experience within the payments space is highly desirable. Comfortable navigating complex and ambiguous environments to provide clear architectural direction. Skilled at aligning technical strategy with More ❯

for ambitious Business Development Managers to join our Belfast team. About the Role Develop and manage a pipeline of prospective customers, nurturing throughout the customer lifecycle and ensuring activity and performance is monitored. Actively seek new business opportunities, support existing customer accounts and encourage growth by recommending solutions … and existing customers to determine price structures, contract terms and payment conditions. Build strong relationships with decision makers and current customers while delivering exceptional customer experience. Actively utilise CRM within normal working practices, updating customer contact in real time and clearly setting out action plans, calendar activity and … tasks to facilitate an exceptional customer experience. Operate as the face of Antalis, delivering high quality presentations and proposals through engagements with senior stakeholders and prospective and new customers. Identify and research target markets using internet, trade publications and existing sales contacts to develop the solutions business. Benefits Competitive More ❯

a Product Support Engineer, you will be responsible for resolving technical issues, assisting customers in maximizing their use of IriusRisk, and ensuring high-quality customer experiences. You will engage with customers through cases, live chats, and remote sessions, ensuring they always get the most out of our product and … feel valued every step of the way. Duties & Responsibilities Customer Enablement: Ensure customers derive maximum value from IriusRisk. Customer Advocacy: Demonstrate commitment to solving technical issues while handling high-pressure situations with empathy. Case Management: Diagnose and resolve customer cases in a timely manner while ensuring SLAs … teams to track progress. Close inactive tickets following reasonable follow-up efforts. Engagement: Provide support via cases, live chats, and remote sessions to resolve customer issues effectively. Relationship Building: Strengthen customer relationships by delivering excellent service. Collaboration: Work with Engineering and Customer Success to provide timely solutions More ❯

t slowing down. They’re agile, creative, and scaling quickly — and now they’re looking for a Shopify Web Developer to take their digital experience to the next level. This role is perfect for someone who lives and breathes Shopify, thrives in fast-paced environments, and has a real … what’s already working. Multi-Store Management & B2B Expansion Lead the rollout of multiple Shopify storefronts — regional, branded, or B2B — maintaining a consistent, optimised customer experience. Build for scale: streamline infrastructure, localise intelligently, and prepare stores for growth. Support B2B setups through gated content, wholesale pricing, and platform integrations. … boost conversions and UX. Keep up to date with the latest Shopify features, tools, and eCommerce trends. What You’ll Bring Solid hands-on experience with Shopify (ideally Plus) — including multi-store management. Front-end expertise in HTML, CSS/SASS, JavaScript, Liquid. Familiarity with APIs, Git/version More ❯

t slowing down. They’re agile, creative, and scaling quickly — and now they’re looking for a Shopify Web Developer to take their digital experience to the next level. This role is perfect for someone who lives and breathes Shopify, thrives in fast-paced environments, and has a real … what’s already working. Multi-Store Management & B2B Expansion Lead the rollout of multiple Shopify storefronts — regional, branded, or B2B — maintaining a consistent, optimised customer experience. Build for scale: streamline infrastructure, localise intelligently, and prepare stores for growth. Support B2B setups through gated content, wholesale pricing, and platform integrations. … boost conversions and UX. Keep up to date with the latest Shopify features, tools, and eCommerce trends. What You’ll Bring Solid hands-on experience with Shopify (ideally Plus) — including multi-store management. Front-end expertise in HTML, CSS/SASS, JavaScript, Liquid. Familiarity with APIs, Git/version More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯