1 to 25 of 2,251 Customer Experience Jobs in the UK

role, you'll be a key player in the delivery of strategic digital projects - working across teams to identify, define, and deliver system and process improvements that enhance performance, customer experience, and operational efficiency. You'll have the autonomy to take ownership of your work, influence digital direction, and help embed a culture of continuous improvement within a … project phases Collaborate with developers, designers, and marketing to deliver seamless digital solutions Support system adoption through stakeholder training, documentation, and post-implementation reviews You'll Bring: 5+ years' experience in a digital business analysis or digital transformation role A track record of delivering complex digital projects or systems implementations Strong commercial awareness and understanding of digital platform performance … Excellent stakeholder management and influencing skills Confidence working with data, content, and customer-facing systems (eCommerce/CMS) Ability to lead workshops, write clear documentation, and translate ideas into scalable digital requirements Proficiency in tools like Jira, Confluence, Trello, or equivalentStrong working knowledge of Microsoft Office and web-based tools Nice to Have: Experience working in retail, eCommerce More ❯

want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer behaviour and … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

a plus de 30jours job requisition id R30936 Job Description Job Title: Senior Platform Architect - Contact Center Technologies (Zendesk, Amazon Connect, AWS) About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect … AWS-based solutions, to enhance customer interactions and operational efficiency. Position Overview: We are seeking a seasoned Senior Platform Architect with deep expertise in contact center technologies and CX Suites preferably, Zendesk, Amazon Connect, and AWS. This role will drive the design and implementation of scalable, efficient, and innovative customer service solutions, ensuring seamless integration across platforms. The … or Business Administration Experience: Minimum of 10 years in solution architecture, with at least 5 years of experience in contact center technologies, including Amazon Connect CRM/CX Technologies, preferably Zendesk Technical Expertise: Strong proficiency in designing and implementing scalable solutions using Zendesk, Amazon Connect, AWS Lambda,Amazon Lex, IAM, DynamoDB, S3, API Gateway, and other AWS services. More ❯

City Centre. Overseeing website management, UI/UX design, analytics, front-end and back-end development, as well as SEO and engagement strategies, you will be responsible for optimising customer experience, driving operational efficiencies, reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a … schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve … site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based More ❯

future enterprise change and digital delivery initiatives. The role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities particularly across Microsoft Dynamics 365 and Power Apps. Key Responsibilities Software & Capability Delivery Collaborate with stakeholders to gather and refine business requirements for new … end solution lifecycle across business operations, digital systems, and service workflows Delivery Alignment & Backlog Management Manage backlog in Azure DevOps, ensuring readiness for sprint planning, development, and testing (Jira experience advantageous for those new to ADO) Collaborate directly with business stakeholders and development teams to refine backlog items and ensure clarity, feasibility, and successful execution Business Analysis & Solution Design … and wireframing expertise. You will: Create wireframes, screen flows, and journey mock-ups to express design intent Accelerate stakeholder feedback through visual assets Support design alignment when UX or CX resources are unavailable Tools may include Figma, Balsamiq, Visio, Lucidchart, or similar. Essential Skills & Experience Experience as a BA in software development, change management, or digital transformation projects More ❯

future enterprise change and digital delivery initiatives. The role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities – particularly across Microsoft Dynamics 365 and Power Apps. Key Responsibilities Software & Capability Delivery • Collaborate with stakeholders to gather and refine business requirements for new … end solution lifecycle across business operations, digital systems, and service workflows Delivery Alignment & Backlog Management • Manage backlog in Azure DevOps, ensuring readiness for sprint planning, development, and testing (Jira experience advantageous for those new to ADO)• Collaborate directly with business stakeholders and development teams to refine backlog items and ensure clarity, feasibility, and successful executionBusiness Analysis & Solution Design• Use … and wireframing expertise. You will:• Create wireframes, screen flows, and journey mock-ups to express design intent• Accelerate stakeholder feedback through visual assets• Support design alignment when UX or CX resources are unavailableTools may include Figma, Balsamiq, Visio, Lucidchart, or similar. Essential Skills & Experience • Experience as a BA in software development, change management, or digital transformation projects• Strong More ❯

trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus … and mitigate risks related to data systems, including security, compliance, and operational risks. Ensuring data practices comply with relevant regulations, such as GDPR, PECR. Essential knowledge and skills Proven experience in systems analysis functions; including impact assessments, design and solution options. A strategic and pragmatic problem solver. Expert analytical ability and aptitude for solution excellence. Experienced in writing detailed More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

platforms. Our vision: A world of healthy pregnancies, thriving children, and confident parents. As the world's partner in parenting , we are passionate about leveraging technology to enhance our customer journey, drive growth, and maintain our competitive edge. We are seeking an experienced Head of Digital Development to deliver our digital product and platform evolution . This critical role … will be responsible for helping set and implement our digital strategy, ensuring a seamless and engaging experience for our customers across web, app and email. Location: Bourne End, Buckinghamshire,United Kingdom Reporting To: Chief Growth Officer Key Responsibilities: Help set and deliver against the digital development strategy and roadmap, aligning it with the company's business objectives, marketing goals … and customer needs. Identify and evaluate emerging digital technologies and trends, proposing innovative solutions to enhance customer experience, operational efficiency, and business growth. Drive a culture of innovation, experimentation, and continuous improvement within the digital development team. 2. Product & Platform Development: Oversee the end-to-end lifecycle of all digital products and platforms, including websites, mobile applications More ❯

to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. … best practices to total Total Consumer Electronics • Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. • Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. • Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of … metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. • As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. • Identify new growth opportunities and create customized solutions for scaling across the organization. • Partner with internal teams More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations in a … optimal techniques, tools and methodologies. Leverage the full potential of our marketing performance and insights that can be gained from our data. What we're looking for Marketing background: experience in working with marketing data. An understanding of marketing channels and what makes a successful campaign. The ability to identify trends in marketing activity, channels and audiences. Be familiar More ❯

time, within budget, and meet specified technical standards. Oversee IT systems integration with new digital platforms, ensuring seamless data flow and functionality across systems to support a unified digital customer experience. Proactively identify and implement operational improvements in IT infrastructure to support scalable, efficient, and flexible digital services. Drive continuous improvement initiatives, identifying opportunities to optimise systems, technical processes … Improvement - Reduction in system or process inefficiencies and productivity improvements. Flexibility and Adaptability - Ability to pivot IT strategies to align with changing business priorities. Competencies Drives Results Business Acumen Customer Focus Planning & Organising Collaboration Communicates Effectively Develops Talent Critical Thinking Tech Savvy Action Orientated Adaptability Essential Extensive leadership experience managing a large organisation's technical projects and IT … security, data integration, and software development lifecycle. Demonstrated proficiency in Agile, DevOps, and continuous integration/deployment methodologies. Proven ability to drive innovation and adapt to evolving technological landscapes. Experience working on open-source projects where the business owns code and intellectual property and working with large SAAS setups, i.e. SAP. Desirable Master's degree in computer science, Information More ❯

news channel and supply and demand data. You can learn more about ICIS at the link below. About the Team: Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and … reduce risks. Requirements: A team player who works collaboratively Demonstrated success in managing multiple deliverables concurrently and prioritising effectively Detail orientated with strong problem-solving skills and innovative thinking Experience in partnering with a diverse team in multiple locations Capable of providing coaching and support to transfer technical & data knowledge Demonstrate significant experience with Data Management, Data Governance More ❯

Verisk Analytics is a multinational data and analytics risk assessment company and a leading source of information about insurance risk. To serve our clients, we draw upon our vast experience in data management and predictive modelling to offer decision analytics to the insurance industry through underwriting to claims management in personal lines, commercial lines, and the London market. In … aerial imagery and geodemographic data. In claims solutions we support end-to-end claims handling with analytics and automation tools that streamline workflow, improve claims management and support better customer experiences. We also provide a fraud detection service across multiple perils and lines of business. Using intel processing, real-time fraud analysis and image forensics we help detect fraud … your successes can be applied to new data with minimal effort Create clear and easy to understand reports. Verbally present analysis ideas, progress and results to colleagues. Qualifications Skills & Experience Masters/PhD in maths, science or analytics related discipline Solid programming experience ideally with Python and SQL Experience with data manipulation and validation as well as More ❯

business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and … and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM … SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead More ❯

Client Insights Managers, Marketing Senior representatives of Private & Commercial Banking and Wealth Management Heads of Platform Business Architect/Technology Architect Project Managers and SMEs Person Specification Knowledge/Experience/Skills: Comprehensive Understanding of the Financial Services Industry : Wealth Management, Private Banking & Commercial Banking. While not essential, this knowledge is highly desirable. Familiarity with Financial Services Regulations : Including … GDPR/Data Protection, Vulnerable Clients, and related compliance requirements. Experience with Fintech Systems : understanding or experience with Core Banking systems, client-facing banking platforms, investment platforms, and CRM systems. While not essential, this knowledge is highly desirable. Proficiency in Business Analysis Techniques : Adept at applying key Business Analysis tools and methodologies. This includes process mapping, requirements gathering … techniques, gap analysis, and financial appraisal techniques. Data Analysis Competence : Knowledge of data analytics and proficiency in using tools for data analysis and visualisation. Change and Transformation Exposure : Significant experience working within a change and transformation environment, with a fundamental understanding of change delivery frameworks and methodologies (Waterfall and Agile). Demonstrated Success in Similar BA Roles : Evidence of More ❯

Generation Centre of Excellence, reporting to the Director of Marketing Data Enablement & Automation. This role collaborates closely with the broader Enterprise and Divisional marketing teams across Martech and Digital Experience and plays a critical bridge function between strategy and technical execution. While technically adept, this role sits within the Marketing team and represents the business's strategic interests. Through … Adobe Experience Cloud tools-including RTCDP, AEM, and Target-our team operationalizes enterprise-wide personalization, driving real-time, audience-centric digital engagement at scale across global web properties. Responsibilities and Impact: Develop a comprehensive strategy for web personalization aligned with business goals and user needs. Analyze user data and behavior to guide the creation of targeted, personalized experiences. Define … Required Qualifications: Bachelor's degree in any field; Adobe Target Architect Certification strongly preferred 7+ years in technical product management roles, including 2+ years leading Adobe Target implementations Deep experience with Adobe Target architecture, configuration, and campaign execution Hands-on knowledge of Adobe Analytics and/or Google Analytics Familiarity with JavaScript, HTML, CSS, jQuery, and Data Layer structures More ❯

to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on … Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualification Qualifications and Skills Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Industry and Business Acumen: A solid understanding of global economic, technological, and … develop pragmatic solutions that address clients' strategic challenges. Communication Excellence: Exceptional verbal and written communication skills, with a talent for presenting ideas clearly and persuasively to diverse audiences. Recent experience of work relating to any of the following topics is a plus: Strategic Vision & Board Papers: Contributing to development of board papers and strategic visions that leverage Data and More ❯

is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide actionable guidance … to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer service strategies … business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Senior Delivery Manager - Customer - NESO Location: Wokingham, GB, RG41 5BN Division: NESO Customer, Digital Platforms and DevSecOps Mod Job Type: Full Time Requisition Number: 67523 Department: ESO Job Function: Information Technology Description: About the Role National Energy System Operator … difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow. NESO are now looking for a Senior Delivery Manager - Customer to join us. The purpose of this role is to build and maintain partnership with the Directorate(s) to achieve business outcomes through Digital Products, Solutions and Services with … with the directorate and the teams. This role is also accountable to provide advisory and consultation on optimization of end-to-end processes, optimizing through integrated system dependencies and customer needs. As the main point of escalation for the directorate area, this role will provide advice, consultation and sharing of best practices on digital technologies, data, and the ever More ❯

feature requirements. This role will focus on software technology which, at its core, integrates and collects data from digital and voice communication platforms making it available for business insights, customer experience, and risk and compliance use cases. The solution incorporates AI technology, including speech to text, and large language models (LLM) to analyze this data both in real … time and near real-time. The target user community is across all industries and environments, with an emphasis on customer service operations as well as heavily regulated organizations. Responsibilities Principal Duties and Essential Responsibilities: Define and manage the definition of product vision and strategy in collaboration with stakeholders. Convert the vision to a product roadmap. Write specifications, prioritize features … maintenance of product offerings in Verint Cloud. Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging. Work with sales in customer engagements pre and post-sale including challenging and high stakes situations. Drive and deliver enablement for sales, presales, partners and services organizations in support of new offering launches. Qualifications More ❯

committed to delivering results, we want to hear from you. Key responsibilities include: Product Strategy & Roadmap Own the roadmap for a key strategic product, ensuring alignment with company strategy, customer needs, and market trends. Translate vision into actionable initiatives, prioritised backlogs, and measurable goals. Evaluate and adjust priorities regularly based on input from stakeholders, customer feedback, and evolving … drive adoption and ROI. Cross-Functional Collaboration Facilitate and lead key Agile ceremonies such as Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives. Act as the voice of the customer and the business in discussions with technical teams, ensuring development efforts meet intended outcomes. Work closely with support and implementation teams to understand customer pain points and opportunities … Assurance Gather input from multiple departments and stakeholders to define detailed product requirements and user stories. Define clear and testable acceptance criteria to ensure all deliverables meet business and customer expectations. Support QA efforts by validating that delivered solutions meet requirements before release. Technical Documentation & Internal Enablement Produce and maintain product specifications, user guides, process diagrams, and internal support More ❯