1 to 25 of 955 Customer Experience Jobs in the UK

R&D Technical Support - Customer Experience Customer Experience Full-time London, UK We are a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering 245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale … support, and a work environment built on collaboration. We're looking for a passionate and highly skilled R&D Technical Support (RTS) to join our Customer Experience (CX) organization in London. RTS is the highest level of technical support at Our RTSs act as the bridge between our customer-facing teams and R&D, owning complex product … send a request to . All requests for accommodation are treated confidentially, as practical and permitted by law. Meet the Customer Experience team Customer Experience (CX) is the face of cultivating trust with our customers and delivering innovative solutions with a smile. We embrace teamwork and ownership, using our creativity and knack for problem-solving to More ❯

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

Customer Experience Advisor Overview VisionTrack is the leading global provider of AI video telematics and connected fleet data. The Customer Experience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account. We are looking for a Customer Experience Advisor who is passionate about providing high standards of … customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities First point of … call for visitors & phone calls and emails - ensuring customer service of a high standard. First point of contact for all customers via the telephone. Answering telephone enquiries and triaging to the correct department. Assisting and guiding customer queries via a shared inbox & ticket system. Quotations & Customer Onboarding (Selected Customers) Product advice and assistance. Sales order processing Prcessing More ❯

RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product … quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a … Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised More ❯

applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains … we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by … an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery More ❯

German Customer Service Northampton Permanent Full-time hours £28,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to … join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the … Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal warehouse More ❯

top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: The Role is crucial in the operational execution and continuous … our geographically dispersed service delivery teams, ensuring the consistent, high-quality, and efficient delivery of IT services to our diverse client base. This individual will be instrumental in driving customer experience excellence, optimizing delivery processes through automation, managing the region’s P&L, ensuring client payments are made in time, and supporting the strategic objectives of the global … Apply the Kaizen methodology and become an advocate and evangelist of XLA. Work closely with project management, engagement management, and implementation teams to ensure seamless service onboarding and delivery. Customer Experience Excellence & Innovation: Build and maintain strong relationships with key EMEA clients, acting as a senior escalation point for critical issues and ensuring high levels of client satisfaction. More ❯

Customer Success Implementation Consultant – SaaS Location: UK/Remote with occasional client visits Type: Full-Time, Permanent About the Company We are a fast-growing SaaS scale-up working with some of the world’s largest enterprises to transform how they manage governance, risk, and compliance across their supply chains. Our award-winning platform delivers measurable ROI, efficiency, and … automation for global businesses — and we’re only just getting started. As part of our next phase of growth, we’re looking for a Customer Success Implementation Consultant to join our Customer Success team and play a pivotal role in driving successful onboarding, adoption, and long-term client outcomes. The Role As a Customer Success Implementation Consultant … Partner, Strategic Account Manager, Customer/Client Engagement Manager, Onboarding Specialist/Onboarding Manager, Implementation Specialist/Implementation Manager, Customer Enablement Manager, Customer Experience Manager (CX), Customer Operations Manager (CX Ops), Customer Support Manager (if success + support combined), Community Manager/Customer Community Manager More ❯

We are looking for a CX Platform Manager to join us here at Cheil UK on a secondment contract (12-months) with Samsung . The role would be based between the Samsung EU HQ offices in Chertsey and the Cheil London offices. This role requires a minimum of 3 days per week in the office , split between Samsung and Cheil … customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally … intersection of technology and people, driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate More ❯

We are looking for a CX Platform Manager to join us here at Cheil UK on a secondment contract (12-months) with Samsung . The role would be based between the Samsung EU HQ offices in Chertsey and the Cheil London offices. This role requires a minimum of 3 days per week in the office , split between Samsung and Cheil … customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally … intersection of technology and people, driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate More ❯

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

Customer Experience Manager - Customer Technical Care Location: Milton Keynes - Hybrid (our office days are Tuesday and Wednesday, with the rest being work from home) Reporting to: Head of Customer Experience Role Overview As a Customer Experience Manager within the Customer Technical Care team, you will lead a group of specialists dedicated to … with clear metrics. Maintain a roadmap of improvements, managing risks and ensuring smooth adoption. Evaluate the impact and ROI of changes, using insights to inform future improvements. Influence wider CX initiatives as a technical care subject matter expert, sharing best practices to embed a culture of continuous improvement. Service Ownership Ensure consistent, high-quality service delivery across the Customer … Analyse service data to identify trends, risks, and opportunities. Oversee resource planning and workload forecasting to maintain smooth operations. Manage incident response standards and escalation processes, reducing friction across CX teams. Leading Teams Lead, coach, and support Team Leaders to build confident, high-performing teams. Take accountability for team performance, addressing issues constructively. Foster a culture of ownership, development, and More ❯

UK Customer Success Location: Hybrid (UK-based) Type: Full-time | Permanent £50,000 About the Company Our client is an ambitious, high-growth fintech that believes businesses of all sizes deserve better financial and payment solutions. Too often, companies are let down by slow applications, opaque pricing, and outdated technology. After several years of success supporting tens of thousands … UK market with strong backing from global investors and an experienced leadership team. This is a rare opportunity to join at the ground floor - helping to shape the UK customer experience and make a real impact in a fast-scaling fintech. The Role We're seeking a Customer Success professional who's passionate about building relationships, delivering … exceptional service, and ensuring customers get maximum value from innovative financial products. You'll be the voice of the customer within the organisation - resolving queries, improving processes, and working closely with cross-functional teams to deliver a seamless experience. This is a hands-on, dynamic role where you'll combine customer empathy with operational know-how to drive More ❯

We’re seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) Competitive Market Salary DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract Negotiation. … Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud More ❯

We're seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) Competitive Market Salary DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract Negotiation. … Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud More ❯

the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high … to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers … on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be More ❯

Overview Technical Program Manager, Customer Experience and Business Trends (CXBT) at Amazon. This role is part of the CXBT team which uses technology and innovative methods to assess and improve customer experience. The TPM will be customer-obsessed, data-oriented, technically hands-on, and eager to innovate. You will work with product and engineering teams to … stack and business needs, anticipate bottlenecks and tradeoffs, break down complex projects into actionable modules, and build stakeholder consensus through clear program documents and communication. The TPM will evaluate customer impact while balancing product cost, quality, and schedule to solve problems effectively and expeditiously. The role suits someone who collaborates across a wide suite of products and capabilities to … Understand user needs for the product suite and partner with users during onboarding to identify high-impact improvements with product managers. Lead and manage core product operational workstreams, including customer support, device infrastructure labs, and operational efficiency plans; collaborate with external partner teams to deliver. Lead quarterly business review series and VP goal updates; prepare reporting and surface key More ❯

London We are seeking a dynamic and experienced Business and Technical Pre-Sales Consultant with a focus on Contact Centre and AI-driven solutions for Customer Experience (CX). This role requires a blend of business acumen, technical expertise, and excellent communication skills to engage with prospective clients, understand their needs, and provide tailored contact centre solutions using … gap between our technical teams and business stakeholders, demonstrating the value of AI in transforming customer service, engagement, and satisfaction. Key responsibilities include: - Pre-Sales Engagement: Understand clients CX challenges and identify how CCaaS and AI solutions can meet their business goals. Develop and present tailored demonstrations and proof of concepts etc. Create proposal including ROI analysis etc. Technical … or a related field. Strong knowledge of AI and machine learning technologies related to customer experience (chatbots, NLP, sentiment analysis, etc.) Experience with Contact Centre/CX platforms and their integration with AI. Knowledge of cloud platforms (AWS, Azure, Google Cloud) and data management systems (CRM, ERP) Min 2 years in a pre-sales or solution consulting More ❯

Remote/work from home options Clear progression plan Paid training opportunities Looking for Graduate Customer Success and Customer Experience Executive jobs? Have experience in Customer Service? An award-winning FinTech start-up is seeking a Junior Account Manager to join their expanding team - apply today! Company profile - FinTech Startup In this Customer Success … solutions include practice management and full accounting, tax and payroll solutions. This company believes strongly in work-life balance, happy employees doing the best work and providing the best experience for their customers. They now seek a Junior Account Manager to join their expanding team. You will join an entrepreneurial family, working independently and as part of the team … and experience a role where you will have a major influence on the running of our fast-growing business. Job description - Customer Success Executive In this Graduate Customer Success job in London, you'll be taught the bespoke cloud software, the business and its goals. You'll begin interacting with customers to help them set up accounts More ❯

Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Reporting To: Yael Naim Description Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with … You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region. In this important and strategic role, you will play a major … account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company More ❯

worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for a proactive, organised and customer-focused Customer Success Co-ordinator to join our Customer Success & Experience Division. You will support our international and key customer accounts, triaging and logging incidents … levels are met. With excellent communication skills and a can-do attitude, you will be a vital link between customers, partners and internal teams, helping us deliver an exceptional customer experience every time. Key duties: Log, triage, update and close incidents in customer-managed portals and Apogee systems. Manage internal and customer escalations via email and … telephone, following agreed processes. Communicate effectively with internal departments, external partners and end users. Monitor incidents through to completion, consulting technical areas as needed for successful outcomes. Support Customer Success Managers with escalations and stakeholder queries. Maintain the highest levels of customer satisfaction. Collaborate effectively within a team environment. A typical working pattern is Monday to Friday More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored … organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Driving digital customer experience transformations: Leading initiatives to design and implement seamless, omni-channel customer journeys that elevate satisfaction and loyalty. More ❯

Data Scientist - Customer Experience Location: London (2 days per week on site) Contract Length: 3 months initially, scope to extend Day Rate: £615 per day (Inside IR35) Overview A leading organisation is seeking an experienced Data Scientist to join their Customer Experience and Fraud Compensation team. This role will focus on developing and refining models that … explain and predict customer outcomes - particularly in relation to complaints, satisfaction, and retention. The successful candidate will help simplify and operationalise models to drive business decisions, enabling the company to better understand what drives positive customer experiences and identify opportunities for improvement. Key Responsibilities Build and enhance predictive models to assess customer satisfaction, loyalty, and post-complaint … behaviour . Identify key drivers behind positive customer experiences and develop models to optimise service outcomes. Support the expansion and adaptation of existing models from international teams. Translate complex analytical outputs into clear, actionable insights for non-technical stakeholders. Develop visualisations and concise data stories to communicate findings to senior leaders. Ensure models remain robust, interpretable, and commercially relevant More ❯

About Data at Holland & Barrett At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we're the largest health & wellness retailer in Europe and a globally trusted brand. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people worldwide. … achieve H&B's goals. As a Senior Retail Analyst in the Omnichannel Analytics team, you'll partner with stakeholders across Central Operations, Retail, Store Format, Supply Chain, and Customer Experience to drive improvements in availability, Customer experience, Loyalty, Conversion, fulfilment, labour, shrink, and Click & Collect. You'll act as a senior lead within the Retail … You'll Do Lead delivery of insights that drive performance across store operations, service, fulfilment, and omnichannel journeys. Partner with stakeholders across Central Ops, Retail, Format, Supply Chain, and Customer Experience to identify and solve business challenges. Write clean, efficient SQL to analyse large datasets across store performance, labour models, shrink metrics, and fulfilment operations. Build dashboards in More ❯

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with … business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration … to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You More ❯