1 to 25 of 813 Customer Experience Jobs in the UK

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate … IR35 : Outside Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent ...

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate … IR35 : Outside Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent ...

Customer Success & Retention Manager/Exec Location DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK. Join a Different Kind of Technology Partner The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform the way they work … deliver complete technology solutions backed by exceptional service and long-term partnerships. As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from their ...

Irelandtime type: Full timeposted on: Posted Yesterdayjob requisition id: R34486## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We … innovative strategist, and technical thought leader. Bridging business vision with cutting-edge technology, you’ll lead complex engagements. Shaping how organisations harness AI-driven CX and ES solutions to transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

This is a fantastic opportunity to kick-start your career in a customer-facing technology role. Working alongside their team of Customer Experience Specialists, you'll gain hands-on experience helping customers get the most out of our products from day one. Role Assist the Customer Experience team with the onboarding and implementation of new customers, ensuring a smooth and positive setup experience Support customers with initial product configuration, guiding them through setup steps and best practices Help prepare and maintain onboarding documentation, guides, and training materials Participate in customer calls ...

Lead Content Strategist needed on a contract basis to join our VML Enterprise Solutions' Experience Team alongside experts in UX, UI, Service Design, CX Research, and CX Consultancy. The opportunity: We have an exciting opportunity for an experienced Lead Content Strategist to join the team. Working as part … Enterprise Solutions' Experience Team alongside experts in UX, UI, Service Design, CX Research, and CX Consultancy, you will play a key role in shaping the future content ecosystem and customer experience across client digital platforms. This role requires a highly strategic content thinker with strong experience ...

Customer Onboarding Specialist (Software Implementation & Training) Kettering (Hybrid - 3 days WFH) £35,000 - £45,000 DOE Monday to Friday, 9:00am - 5:00pm We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement … modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform. This role sits within the bereavement services software sector, working ...

continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Head of Digital Experience Hybrid - with travel as required Salary - Competitive Contract: Permanent, Full-Time Are you ready to Drive the Future of Digital Customer Experience … next defining role. What You'll Be Responsible For Owning Digital Experience & Performance Lead the end-to-end online customer experience (CX) across our website Champion digital performance, using insight and analytics to drive optimisation Deliver a continuous test-and-learn CRO strategy to maximise conversion ...

clients in the energy and utilities sector. Our team is leading significant digital transformation across our client organisations, including transforming the mobile app experience, the underlying technology platforms, and our ways of working. Energy and utilities organisations across the UK and Ireland are going through a fundamental transformation, with … strong focus on green energy transition (including electric vehicles and heat pumps), enhanced customer experience through digital and data enablement, digitalisation of aging grid and metering infrastructure, and increasing disruption from innovative new market entrants. Cognizant has active engagements with multiple energy and utilities clients across ...

CX Partnerships, Business Development Senior Director****Function:** Business Development – Customer Experience **Location:** UK (London-centric; hybrid) **Reporting to:** Head of Business Development/CX Leadership **Role Type:** Hunter | Growth | Partnerships | End-to-end selling (with collaboration)**Why this role exists**Customer Experience is one of Kantar … passive partner role. It is a **high‐energy growth role** for someone who is commercially sharp, strategically minded, deeply curious about CX, and relentless about finding new ways to grow — through **new logos, cross‐sell, and partner‐led opportunity creation**.**What you’ll do****1. Hunt for growth through ...

experienced Service Delivery Manager is required to lead and continuously improve managed IT service delivery. The role is responsible for ensuring consistent, high-quality customer outcomes while leading and developing technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive … managed services - Ensure effective management of incidents, requests, problems, and changes - Maintain performance against SLAs and service targets - Drive consistency and reduce operationalin efficiencies Customer Experience - Own customer service experience, including escalations - Work with stakeholders to align delivery with expectations - Lead service reviews and track improvement ...

most critical deployments of Asana to our enterprise customers. You will be part of our Professional Services team, which is part of the Customer Experience organization. You will be committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their … most value out of the tool over time. You will be a senior implementation manager focused on supporting our rapidly growing enterprise and strategic customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice ...

Lisbon, Portugaltime type: Full timeposted on: Publié il y a 21 jour(s)job requisition id: R34188## Job Description## Why This Role? Why Now Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team … value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale* Be the customer’s AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast.* Lead smooth, on-time delivery. ...

Software Engineering Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineering Manager to join our team at our head office … collaborative and professional approach to leadership and teamwork About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people … under your leadership, you will ensure every customer interaction – whether through phone, chat, or digital platforms – delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer‐first culture across the business. This will demand exceptional leadership, operational discipline, and the ability ...

consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people … under your leadership, you will ensure every customer interaction – whether through phone, chat, or digital platforms – delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer‐first culture across the business. This will demand exceptional leadership, operational discipline, and the ability ...

Payroll/Project Manager – Implementations & Customer Experience The Organisation A market-leading provider of umbrella and contractor payroll technology, operating at the forefront of the UK temporary labour market. The business is recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor … operational excellence and client-centric delivery. The Role This is a senior Payroll/Project Manager position with a pure focus on implementations and customer experience within the umbrella and contractor payroll sector. The role does not involve running payroll. You will act as the operational and subject ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations. This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialise CX … performing, scalable team aligned to client and commercial needs Partner with senior leadership to ensure the DX team is integrated into broader agency delivery CX and DX strategy for clients Lead CX and digital experience strategy engagements for enterprise B2B clients Work with marketing, revenue, and digital teams ...

Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth … opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‐on leader who actively supports complex customer engagements when required. You will collaborate with cross‐functional orgs across Duffel including Product, Engineering ...

Full timeposted on: Posted 3 Days Agojob requisition id: R33412## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We … customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value.* **Architect AI-driven CX & ES solutions:** Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences ...