1 to 25 of 1,510 Customer Experience Jobs in the UK

Director of Customer Experience Location: Hybrid working with travel across MTVH's operating regions London/Nottingham Salary: Competitive Executive Package Contract Type: Permanent Reimagine Customer Experience at One of the UK's Leading Housing Providers At Metropolitan Thames Valley Housing (MTVH), we are delivering … Future transformation, modernising services, investing in technology and reshaping the way customers experience housing services. We're looking for an exceptional Director of Customer Experience to join our Senior Leadership Team and lead this transformation. This is more than a customer services leadership role. ...

Director of Customer Experience Location: Hybrid working with travel across MTVH's operating regions London/Nottingham Salary: Competitive Executive Package Contract Type: Permanent Reimagine Customer Experience at One of the UK's Leading Housing Providers At Metropolitan Thames Valley Housing (MTVH), we are delivering … Future transformation, modernising services, investing in technology and reshaping the way customers experience housing services. We're looking for an exceptional Director of Customer Experience to join our Senior Leadership Team and lead this transformation. This is more than a customer services leadership role. ...

Description The Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities … customer engagement strategies to improve visibility, brand loyalty and customer reach. Experience Required Proven experience in customer experience (CX), customer insights, customer satisfaction measurement, market research, or business analytics roles. Experience designing, managing, and analysing customer satisfaction surveys, including ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas … such as brochures and other collateral), for new product launches and promotional activities. Experience Required; Proven experience in customer experience (CX), customer insights, customer satisfaction measurement, market research, or business analytics roles. Experience designing, managing, and analysing customer satisfaction surveys, including ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Apprentice AI Automation Specialist (Customer Experience) Are you a Data Analytics, Business Analytics, Computer Science, Data Science, Mathematics, Psychology, Economics, or Technology graduate with a passion … investing in the future of Artificial Intelligence and digital customer experiences. This is an exciting opportunity to join our Customer Experience (CX) Team as an AI Product Analyst , where you'll help shape the next generation of AI-powered customer journeys while working towards a Level ...

Customer Experience London Full-time Operations Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces … encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. We'relooking for a VP of Customer Experience to lead and shape the end-to-end customer services organization, fromthe moment a customer begins their journey with Papaya through onboarding, implementation ...

from best-in-class retail Manage the online enquiry capture layer, form design, lead quality, channel routing Own online chat, and digital contact handling CX standards in collaboration with commercial operations and site teams. Lead the integration of AI solutions across the digital experience to turn all available intent … supported enquiry management, working closely with engineering and product partners to ensure both customer and Lookers benefit from every interaction. Physical & Showroom CX Define the Lookers CX standard that sits alongsideOEM-specific requirements at each dealership Partner with commercial operations and operational site teams to design, implement and optimise ...

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people … stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with ...

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people … stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with ...

Description Customer Service Contractor (Subscriptions & App Experience) Remote/Hybrid (UK) Contract: 9 Months ⏱ Start Date: September 2026 (ASAP) Contract Type: Contractor or Fixed-Term Contract £37,000 annual salary About the Role We're looking for an experienced and proactive Customer Service Contractor to help shape … scale the customer experience across a growing subscription-based digital product portfolio, including a mobile app and premium audio subscription offering. This is not a traditional customer service role. You'll be the primary owner of customer operations, responsible for building processes, improving customer journeys ...

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect … stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with ...

Project/Customer Journey Manager Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect … stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with ...

Title: Resident Experience & Support Manager Department: Operations Reports To: Senior Operations Manager, North (dotted line to Head of Marketing) Location: Head Office, Manchester, with regular travel to properties across UK Salary: £40,000 to £45,000 (depending on experience) Job Purpose The Resident Experience & Support Manager … responsible for leading the resident experience strategy across the PBSA portfolio, ensuring residents receive an exceptional living experience that supports wellbeing, community engagement, academic success, and personal development. The role will own resident satisfaction, Net Promoter Score (NPS), resident surveys, customer insight, complaints management, safeguarding, wellbeing initiatives ...

Description The Role As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across … accounts. Working closely with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability ...

Science, Marketing Analytics, Mathematics, Psychology, or Technology graduate with a passion for AI and emerging technologies? Do you enjoy analysing data, solving problems, understanding customer behaviour, and helping shape innovative digital experiences? If you answered ‘Yes’ to the above, then read on... At RS Group … investing in the future of Artificial Intelligence and digital customer experiences. This is an exciting opportunity to join our Customer Experience (CX) Team as an AI Product Analyst , where you'll help shape the next generation of AI-powered customer journeys while working towards a Level ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … improving the consistency and quality of enterprise success planning helping customers navigate operational and organisational change turning customer feedback into actionable Product and CX insight You can expect to work across a technology environment that includes CRM, Customer Success platforms, support systems, product analytics, business intelligence tools, workflow ...

Posted Yesterdayjob requisition id: JR111476**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency … build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Senior Manager, AI Solution Architecture leads a team of AI Architects responsible for designing ...

Responsibilities Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems Oversee and optimise the satellite systems supporting Customer Services and external customers Own the International customer experience narrative by translating business requirements into customer expectations Lead … customer experience, customer operations, analytics, or related business functions Experience leading programmes, platforms, or teams focused on digital enablement or CX improvement Strong analytical skills with experience leveraging data and insights to drive decisions Experience with EDI, customer portals, or digital ordering platforms ...

+ 10% Bonus + Benefits The Opportunity We are seeking an experienced Enterprise Contact Centre Manager to lead the transformation and consolidation of multiple customer-facing operations into a unified, enterprise-wide contact centre function. This is a highly visible leadership role with responsibility for bringing together several established … service desks and customer support functions that provide critical services across employee services, IT support, financial administration and public-facing service operations. The successful candidate will play a key role in shaping the future customer experience strategy, driving service excellence and leveraging technology to create a seamless ...

Description Head of Customer Experience Basic: £95,000 - £105,000 + Bonus + Stock + Benefits Why: Opportunity to transform the customer journey in an already very successful business Industry: Software Do you have experience in leading customer experience covering everything post-sale including … customer success, support, implementation? Have you led a multi-channel support/success function in a high-volume environment? Are you a genuine change manager, able to transform and build the systems, process, culture and programmes needed for customer success? The company are a leading global technology business ...

About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform ...

clients. This role combines deep technical expertise with strategic thinking, client leadership, and a strong point of view on how AI is redefining customer experience, commerce, and business operations. The Executive Technical Director operates as a senior partner to both clients and internal leadership, helping define … modern technology reshape customer experience, commerce, and business operations. They translate business ambition into technology strategy, identify and originate new opportunities, and drive the creation of innovative, AI-enabled products and experiences. This role is critical in scaling the company’s impact by extending CTO-level thinking across ...

international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager to lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your … operational teams and external partners, you will: Lead the organisation's Customer Experience programme. Manage the implementation and embedding of a new CX platform. Coordinate stakeholders and drive project delivery across the business. Manage third-party suppliers, ensuring delivery against expectations. Translate customer feedback and data into ...