1 to 25 of 31 Customer Experience Jobs in Sheffield

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. AI Strategy: Driving Innovation and Customer Value At the heart of FluidOne's vision is a robust AI strategy designed to empower customers, streamline operations, and deliver next-generation digital services. Sheffield Branch: Highlander Legacy … The Sheffield branch of FluidOne was formerly Highlander, a company with over 20 years of experience delivering IT managed services to local businesses, charities, educational institutions, and national enterprise IT infrastructure projects. More than 85% of customers have remained with the company for five years or longer, reflecting strong client loyalty and satisfaction. Commitment to Community and Simplicity FluidOne More ❯

deliver to our ambitious goals every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering a designated region. The role … the courier network is maximised to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and forecast of regional budget and … depot, namely the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers. To be successful in More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

APAC 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for … about delivery operations and look around corners for ways to serve customers, we want your help. The APAC 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across APAC, as we continue to expand our operations. The successful candidate will build and maintain strong relationships with … internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The APAC 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. They should be able More ❯

Program Manager, Last Mile Analytics & Quality (LMAQ) Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and external customers. To be successful in this role, you need … a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced … current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things More ❯

DE-AT 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience … operations and look around corners for ways to serve customers, we want your help. The DE/AT 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across Germany and Austria, as we continue to expand our operations. The successful candidate will build and maintain strong … relationships with internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The DE/AT 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. More ❯

for problem solving on behalf of our customers. In this role you will contribute as part of a transportation network development team in our EU headquarters to help deliver customer packages faster, more reliably, and at a lower cost. Amazon's Supply Chain Managers play a central role in our global business. They keep our complex, international supply chains … working seamlessly and efficiently. You will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even better and our business more energy and cost efficient. You would be a great fit … ATS) and Last Mile (AMZL) perspective and the tactical network planning of new businesses and programs such as AMXL, Warehouse transfers (WHT), Ship with Amazon (SWA), Amazon Freight (AF), Customer returns (C-ret), AMZL undeliverables (Back to FC, B2FC), Box-level placement (BLP), etc. Additionally, TREND manages the scope of middle mile transportation modalities alternative to ground - Air, Sea More ❯

using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication. Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage. Building sustainable courier coverage … to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident in problem … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

Engineers, Operations Managers, Finance partners, and business leaders across the continents to design optimal Supply Chain network solutions with an objective to solve the conflicting objectives and achieve best customer experience in the most cost efficient way. This role requires working with cross-functional teams across the countries to jointly define requirements, develop FC (Fulfillment Center) topology and … Australia, Middle East (AE, KSA, EG), Turkey, South Africa and Singapore, with additional new countries to come with further international expansion. BASIC QUALIFICATIONS - Bachelor's degree - 7+ years of experience in Supply Chain, Network Capacity planning and Long term planning - 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - Strong Verbal and written communication PREFERRED QUALIFICATIONS - Master's degree Supply More ❯

of our Sellers, helping them to navigate the increasing complexity of the e-commerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and a Customer-focused approach to achieve commercial goals of Amazon Sellers. To support our Marketplace Consultants in their … Seller interactions, we are looking for a strong Senior Product Manager-Technical (PM-T) to help us envision, design, plan, and deliver product-tech innovations to enable a better CX to our Customers. Key job responsibilities Key job responsibilities - Serve as the Voice of the Customer from initial concept creation to launch, and subsequent support of the product. - Drive … product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts. - Assist in developing new products by evaluating the business and competitive landscape, understanding customer needs and value drivers. - Write business and product requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams. - Work cross-functionally to manage More ❯

Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail … like to work hard, have fun and make history! Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Voice of Customer product APIE (Amazon Product Improvement & Excellence) to Amazon's Selling Partners WW. APIE consist of Voice of the Customer products, launched in 2019 for 40+ Amazon Owned Brands … in US to analyze customer feedback, identify areas of improvement for Private Brands products listed on and share these insights with business teams to improve product quality. Driven by innovation, the mission of APIE is to improve product quality across Amazon by leveraging customer feedback and our vision is to expand APIE capabilities to WW Selling Partners by More ❯

We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯

Kindle, Amazon Web Services, A2Z Development, Alexa Internet and Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment … and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle … time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting leading a team of Team leaders and associates. Leading process improvements . Excellent stakeholder management skills. Demonstrated Abilities: We are looking for smart and analytical More ❯

communicating to senior stakeholders, including Legal, Directors and VPs. Key job responsibilities - Manage Service Level Standards (SLS) for one of the programs we support. - Maintain program quality and exceptional customer experiences. - Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress. - Manage full lifecycle of … improve end to end outcomes for Amazon customers. - Create, communicate, and manage timelines and advocate for resource and project requirements. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Business level of … English PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Business level of Japanese - Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. More ❯

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯

About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e … Key job responsibilities Key job responsibilities 1. Identify business impact metrics, align with Stakeholders, establish them and report it. 2. Conduct in-depth profitability analyses, deal management, pricing, selection, customer returns, direct fulfilment, disincentivize underperforming buying option across various business units, selling partner accounts, and customer segments 3. Engage stakeholders across globe; demonstrate business acumen and skills in … ad-hoc inquiries across the VSP organization. 6. Work with data engineering team to improve tools, processes and reporting dashboards BASIC QUALIFICATIONS - 3+ years of program or project management experience - Experience using data to influence business decisions - Experience interpreting data and making business recommendations - Knowledge of customer experience, listening to customers' voice and work backwards More ❯

infrastructure resource utilization and availability. You will work with teams across the AWS Organization to effectively plan and deliver data center capacity. Key job responsibilities Monitor the network health, customer demand, anticipate risks, resolve issues and initiate corrective action as appropriate. Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes. Work … competing projects/programs simultaneously. Develop and implement scalable, data-driven process improvement/automated solutions. Meets/exceeds Amazon's leadership principles requirements for this role. Keep the customer experience as the primary focus. About the team Brick and Network Deployment team ensures data center network and port capacity is available for incoming customer racks (demand … . Customer racks (also known as server racks) need this capacity (networking racks) to gain access to the AWS network to provide service capacity for AWS customers. TIPMs are responsible for coordinating with the Build's Infra TIPMs, IDND, Optical NW team, and Supply Chain to ensure datacenter capacity in time. Diverse Experiences AWS values diverse experiences. Even if More ❯

across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The company's infrastructure consists of various custom built and off-the-shelf applications … Drive innovation and automation within Data Center Operations. Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc.) Manage Vendor performance. Ensure Data Centers are compliant with all relevant … security policies and procedures. BASIC QUALIFICATIONS Extensive experience in IT Infrastructure environment or Data Centers or a in manufacturing domain (e.g., aircraft, automobiles, consumer electronics, heavy machinery, list not exhaustive) or military experience and several years of direct people management experience. Solid data mining, analytical skills, as well as In-depth knowledge and experience of change and More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now Job ID: Q-Express Documents Transport Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We … developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment. You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role. Key job responsibilities … Manage the UFG store improvement plan to focus on best customer experience at the lowest cost - Develop a culture of continuous improvement and lean thinking - Contribute to and facilitate Kaizen activities - Help drive the implementation of Lean Standard Work and SOPs - Train and support all levels in Kaizen activities - Disseminate Lean Standard Work principles across teams - Support and More ❯

as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations. Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm Hybrid … working after 3 month probation has been successfully completed. 3 Days onsite and 2 days work from home (Salary may be negotiable depending on experience) Key Responsibilities Work as part of the wider client services team to ensure all customers receive the best possible customer experience Assisting the sales team by highlighting new opportunities Communicate with customers … face meetings as and when required Ensure scheduled reports and tasks are completed in full and on time Take direction from Senior Account Managers and Account Managers to support customer and team objectives. Prioritise workload ensuring all requests are dealt with and completed on time Provide keen attention to detail when processing orders and communicating customer requests to More ❯

Subject Matter Expert - SME, RBS Returns Reduction About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution … the problems identified with the products. The team's primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience About the Role As a Subject Matter Expert … on project deliverables - Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions BASIC QUALIFICATIONS - 2+ years of program or project management experience - Knowledge of Microsoft Office products and applications - Experience handling projects using six sigma or Lean processes - Experience using data to influence business decisions - Experience interpreting data More ❯

to help expand its Inventory Optimization Program (IOP) . Objective of the Program is to eliminate defects leading to inventory available in our FCs but not available for the customer to buy. We understand root cause for these defects and fix/eliminate the defects , thereby increase their availability and sales by enhancing customer experience. Our end customers … are the Buying customer and Selling partner. We work hard to reduce the buying customer's product non-availability and to improve the profitability of our selling partners. As the Senior Program Manager, you will own the expansion of IOP program to all defect reasons across WW and driving Defect elimination. The job involves end to end business … milestones, process changes, escalations, etc. Takes up a business problems which are not well defined. Delivers independently with limited leadership direction. Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others. Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. More ❯

Product Owner, £ 40000 - 60000 + benefits, Home Based with occasional trips to the office n Nottingham. SaaS technology company. Experience in one of the following a distinct advantage - The energy or utilities sector B2B Product and Pricing knowledge Market leading software technology business is looking to recruit a number of Product Owners. Reporting to the Product Manager you will … manager to translate the roadmap into a backlog of initiatives. Engage with the engineering team to align on approach and implementation. Drive the definition of user journeys and the customer experience, working with your design team to deliver wireframes and UX. Break down the epics into features. Plan and schedule 'Ready for Dev' backlog of stories for the … squad to deliver. Maintain relevant documentation. Work with the Product Manager as required. Skills Required - Ability to analyse complex product requirements Ability to manage multiple projects B2B experience as a Product Owner Excellent communication skills An understanding of the energy or utilities sector an advantage. Previous knowledge working as a product owner. This is a great chance to join More ❯