7 of 7 Customer Experience Jobs in Sheffield

a strategic, forward-thinking leader who thrives on creating structure, driving innovation, and building high-performing teams. With a passion for operational excellence, you bring a deep understanding of customer service and a knack for unlocking the full potential of tools, technology, and people. You're as comfortable designing a global support model as you are diving into customer … into clarity-delivering a seamless, scalable, and truly exceptional support experience. What you'll be doing (in a nutshell): We are seeking an experienced and forward-thinking Director of Customer Service to elevate our support organisation. You'll drive operational efficiency, implement scalable structures (first, second, and third-line support), and fully unlock the power of our Intercom and … introduce and optimise an outsourced, follow-the-sun support model, ensuring we're ready to support enterprise clients 24/7. Your remit includes leading and developing our internal customer service team, championing automation and AI-led solutions, and building a sub-team focused on quality, tooling, operations, and training. Day-to-day you can expect to: Lead, Structure More ❯

would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the More ❯

OTE £30,000 - £45,000 Sheffield Permanent, Full Time Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences click apply for full job details More ❯

OTE £30,000 - £45,000 Sheffield Permanent, Full Time Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity … is a full-time on-site role for a Sales and Account Manager located in the Greater Sheffield Area. The Sales and Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction and generating leads. The role involves maintaining relationships with existing clients and identifying opportunities for business growth. The Ideal Candidate: Proven B2B sales experience, ideally in technology or telecommunications. Strong commercial acumen and negotiation skills. Experience in solution selling and relationship building. A positive attitude and willingness towards learning and supporting new products and technologies. Understanding of business connectivity, cloud services, and cyber security solutions. Self-motivated with excellent time management and organisational abilities. Key Responsibilities Key responsibilities include, but are not More ❯

processes to keep the business running efficiently. As the company continues to expand, they’re now taking the next step embedding AI across the organisation to simplify processes, enhance customer experiences and unlock new levels of efficiency. They are looking for a motivated, tech-minded professional to help support this evolution. Key Responsibilities Work with the Head of IT … for automation and improvement Collaborate closely with cross-functional teams to align AI projects with business priorities Share knowledge and mentor colleagues on AI and automation best practices Skills & Experience Degree or background in Computer Science, AI, Software Engineering, or Data Science Strong programming skills (e.g. Python, JavaScript, JSON) Awareness of AI/ML concepts, Large Language Models and … prompt engineering Experience with cloud platforms (Azure, AWS or GCP) Logical, problem-solving mindset with a passion for automation Ability to communicate technical ideas clearly to non-technical audiences Self-motivated, adaptable and eager to learn new tools and techniques If you’re ready to make a real impact and help shape how AI is used across a growing More ❯

Data Engineer Join the Team Powering the Future of Data at Vivedia Location: Sheffield - Hybrid (3 days per week) Salary : £50,000 to £60,000 depending on experience Department: Data Team At Vivedia , data isn’t just numbers — it’s the engine driving every decision, every innovation, and every customer experience. We’re growing, and we’re looking … data architecture. Lead or support migrations to modern platforms such as AWS, Azure, GCP, Snowflake, or Databricks. Proactively identify opportunities to streamline and optimize performance. What You’ll Bring Experience: Proven hands-on experience as a Data Engineer or in a similar data-focused role. Technical Skills: Proficiency in SQL and Python . Strong grasp of ETL/… ELT pipelines , data modeling , and data warehousing . Experience with cloud platforms (AWS, Azure, GCP) and tools like Snowflake, Databricks, or BigQuery . Familiarity with streaming technologies (Kafka, Spark Streaming, Flink) is a plus. Tools & Frameworks: Airflow, dbt, Prefect, CI/CD pipelines, Terraform. Mindset: Curious, data-obsessed, and driven to create meaningful business impact. Soft Skills: Excellent communication More ❯

automotive and retail sectors. Our client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual systems at client sites nationwide. … service visits in line with SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing, video over IP, and video … matrix systems Experience with control systems and programming for audio and lighting solutions Solid knowledge of IT networking and troubleshooting within AV environments Desirable: CSCS/ECS card holder IPAF and PASMA accredited Experience with Q-SYS, BI-AMP, and Crestron systems First aid qualified Full UK driving licence Working Hours: Monday - Friday, 8:30am - 5:00pm What More ❯