5 of 5 Customer Insight Jobs in the North East

we have the roles to make that happen. We're looking for a driven and enthusiastic team-player who is ready to make a difference. Within this role, the customer is at the heart of everything you do. You will have the opportunity to improve customer journeys across our fraud service and streamline our operational processes. Our focus … be doing Create and maintain bespoke workflow and colleague support tools, to improve processes and simplify colleague journeys Design and communicate reporting tools to lead the delivery of good customer outcomes across the fraud service. Create and present insights to relay timely and intuitive information to key stakeholders to facilitate decision making. Identify pain points in fraud journeys and … processes to prioritise change and transformation. Track and analyse the impact of changes, focusing on improving customer satisfaction and increasing operational efficiency, Use data analytics tools to analyse large datasets and translate this into actionable insights, working closely with Fraud Operations to integrate these into the overall strategy. Use complaint data and NPS scores to identify recurring patterns and More ❯

Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Durham (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. More ❯

to: Head of Global Product Management Are you a strategic thinker with a passion for technology and a drive to make things happen? Do you thrive on data, market insight, and working cross-functionally to shape successful products? If so, Lindy wants to hear from you. At Lindy, our Product Management team is truly global. We work with colleagues … product range meets the needs of our Customers today and tomorrow. Youll lead the introduction of new products and manage them through their lifecycle, using data, market research, and customer insight to guide decisions. Youll build strong relationships both internally and externally, using your insight, initiative, and commercial mindset to deliver the right products to the right … results. Key Responsibilities Lead the development and lifecycle management of specific product ranges within our global portfolio. Research and evaluate new product opportunities in line with company strategy and customer needs. Ensure new products meet all regulatory, legal, and quality requirements (e.g. UKCA, CE, RoHS, REACH). Monitor product performance and profitability, using data to drive decisions and continuous More ❯

join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Commercial department is at the forefront of designing innovative products, driven by deep customer insight and market intelligence. We’re seeking a unique talent - a Commercial Data Analyst - who can bridge the gap between advanced data science and strategic business decisions. This … team, ensuring your insights are impactful and directly shape Atom’s financial trajectory. What you’ll be doing: Strategic Insights: Lead the identification and quantification of key drivers behind customer deposit behaviour and performance through advanced statistical analysis. Forecasting & Optimisation: Develop sophisticated and robust forecasting models for deposit balances, providing crucial inputs for Commercial, Treasury, and FP&A, and … for data manipulation and in-depth analysis. Proficiency in data manipulation and analysis, with a strong commitment to data accuracy and attention to detail. A keen ability to understand customer deposit behaviour and market dynamics, translating complex data into actionable business recommendations. Ability to convey complex technical concepts and data insights clearly and effectively to non-technical audiences, influencing More ❯

from multiple sources to develop strategic oversight and articulate the impact on future network, asset and service development requirements Guide your team in obtaining intelligence for this analysis through customer insights, stakeholder aspirations, current and future third-party development pressures and network performance data in conjunction with identifying and understanding our asset needs, safety commitments and risks. Ensure plans … targets. Lead, directly and indirectly, the ongoing engagement with internal and external stakeholders in needs identification and forward planning processes, ensuring proposed activities and investments contribute to improving the customer experience, safety performance and overall network performance in the region. Act as ambassador to ensure the Regions network requirements are considered and reflected in the development of the future … is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles More ❯