Customer Journey Map Jobs in the West Midlands

4 of 4 Customer Journey Map Jobs in the West Midlands

Connected Car Customer Experience Design Manager - 36194484

Gaydon, Warwickshire, United Kingdom
Emotiv Technical Recruitment
Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. … You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and More ❯
Employment Type: Contract
Rate: £37 - £40/hour
Posted:

UX Design Owner

Solihull, West Midlands, England, United Kingdom
Hybrid / WFH Options
The Curve Group
time, Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. … Created and tested working prototypes through customer research to bring digital requirements to life and improve user experience. Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing. Acted as a UX centre of excellence , ensuring consistency across key initiatives and aligning with brand, external agencies, and internal … stakeholders. Ensured all digital changes met Legal, Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Digital Product Manager

Solihull, West Midlands, United Kingdom
Amtis Professional Ltd
the Midlands. The ideal candidate will have a strong background in digital product management having worked as a Product manager or Product Owner, with a focus on enhancing customer journeys and driving the success of SaaS products. Key Responsibilities: - Lead development of digital product strategies to optimize customer experience and engagement. - Collaborate with cross-functional teams … including UX designers, developers, and marketing specialists to deliver high-quality digital products. - Analyse customer feedback and data to inform product decisions and improve user experience. - Manage the product lifecycle from ideation to launch, ensuring alignment with business goals. - Continuously monitor market trends and competitor activities to identify opportunities for innovation and growth. Required Skills and Qualifications: - Proven … experience in digital product management. - Strong understanding of customer journey mapping and optimization. - Expertise in managing SaaS products and driving customer satisfaction. - Excellent communication and project management abilities. Apply now to play a key role in shaping the future of our innovative product offerings. More ❯
Employment Type: Permanent
Salary: £65,000
Posted:

Interaction Designer

Telford, Shropshire, West Midlands, United Kingdom
Capgemini UK Plc
forward the UI elements of the CORE Modernisation work. You will be responsible for creating intuitive user interfaces and services. Your tasks will include developing service blueprints and customer journey maps, gathering insights to influence the design of service screens used by internal users and ensuring adherence to brand guidelines and accessibility standards. In this role More ❯
Employment Type: Contract
Rate: From £450 to £470 per day
Posted: