We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯
Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯
City of London, London, United Kingdom Hybrid/Remote Options
K3 Capital Group Plc
recruiting for a Business Development Executive to join our growing Managed IT Services (MITS) team. As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). Your primary objective will be to drive NCA, ensure customerretention, customer … revenue growth through upselling and cross-selling opportunities. You will serve as the primary point of contact for customers, understanding their business needs, providing product guidance, and offering exceptional customer support and services. This opportunity is predominantly based from home, with travel to an office or client site as required. The geographical coverage will be the south east of … product improvement. Provide/Coordinate product demonstrations and training sessions to customers as needed. Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, clientretention, and customer satisfaction. Actively participate in performance reviews and goal-setting sessions to align individual goals with company objectives. About You Proven experience in MITS sales, or More ❯
Guildford, Surrey, England, United Kingdom Hybrid/Remote Options
K3 Capital Group Ltd
recruiting for a Business Development Executive to join our growing Managed IT Services (MITS) team. As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). Your primary objective will be to drive NCA, ensure customerretention, customer … revenue growth through upselling and cross-selling opportunities. You will serve as the primary point of contact for customers, understanding their business needs, providing product guidance, and offering exceptional customer support and services. This opportunity is predominantly based from home, with travel to an office or client site as required. The geographical coverage will be the south east of … product improvement. Provide/Coordinate product demonstrations and training sessions to customers as needed. Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, clientretention, and customer satisfaction. Actively participate in performance reviews and goal-setting sessions to align individual goals with company objectives. About You Proven experience in MITS sales, or More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customerretention and satisfaction More ❯
