1 to 25 of 124 Customer Retention Jobs in England

relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life … management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required … monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of more »

relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life … management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required … monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of more »

that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. As a Customer Success Project/Program Manager you will play a crucial role in ensuring our customers achieve success with our products or services. You will … maximizing the value they receive from our offerings. Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth. Responsibilities: Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer … their goals. Product Education and Training: Provide comprehensive training and support resources to customers, enabling them to leverage our offerings to their full potential. Customer Advocacy: Serve as the voice of the customer within our organization, advocating for their needs, requirements, and feedback to relevant teams. Retention more »

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Technology … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions … and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed more »

a range of SIMS Support Units (SSUs) and Local Authorities (the latter where the LA may be influential) and be a key contributor to customer retention, improved product utilisation and growth success including contract extension within a defined territory consisting of MATs and schools. Directly responsible for … engagement aligned with agreed strategic and commercial goals, you will work closely in a coordinated manner with the Territory Manager, Sales Account Managers and Customer Success Managers within your territory. This is to ensure that customers derive maximum value from our products and services via their SIMS Support Unit … South West territory team provide coordinated, high-quality partner management of assigned SSUs and LAs within a defined territory, against defined success criteria. Drive customer retention, contract renewals, upsells and satisfaction via SSUs and LAs. Robust and thorough territory and activity planning. Work closely with Territory Manager more »

the growth of their new IT Managed Services business. It will develop and implement the strategy to drive growth, focussing on driving new business, customer retention, supplier/3rd party relationships, service delivery and quality. The Board of Directors are looking for someone who can think creatively … Manage, recruit and motivate a small team including implementing KPIs and establishing clear goals - Ensure that all projects are delivered on time and to customer satisfaction, in order drive customer retention - Manage relationships with key clients, suppliers and 3rd party organisations - Report to the Board of more »

Food Distribution or Food Manufacturing background. What you will be doing As FMCG National Account Manager , you will play a critical role in the customer experience, working to expand and retain the companys largest and most strategic business relationships and work across business lines within your assigned accounts and … assigned accounts in partnership with the Sales Managers Identify and pursue new business opportunities and products not under contract with your assigned accounts Increase customer retention and profitability by identifying opportunities to reduce waste, seamlessly on-board new business, manage compliance to Key Performance Indicators that allow … the right to grow with your assigned accounts Follow the appropriate methodologies for selling and account management strategy Focus on customer retention and satisfaction across all facilities and lines of business Conduct regular business reviews with assigned accounts and provide volume forecasts to operations business partners Act more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

+ 2 days WFH Working hours: Normal Office hours Bonus: Sales (Quarterly) Salary: £46.15 per hour | 95K per annum Summary: Own one or more customer relationships, as the point of contact for joint business plan development, sales strategy development, pitching, customer relationship growth, and opportunity sizing. Fully own … opportunities and strategic pitches, and drive activation plans independently. Plan for and achieve revenue targets expected for the team. Contribute to scoping of customer strategy, managing priorities related to account planning and multi-quarter pipeline. Help develop customer strategy with multiple approaches, leveraging data on client performance against … and stay current in the advertising environment and competitive landscape through required training and other resources, with the goal of becoming a thought leader. Customer relationship growth - Serve as a strategic partner to one or more customers to build, grow, and maintain high impact and long-lasting relationships with more »

FRENCH SELECTION UK German speaking Customer Account Coordinator Salary: circa £27,000 p.a. + Benefits Location: Watford, Hertfordshire At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire Ref: 8124ACG VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

FRENCH SELECTION UK German speaking Customer Account Coordinator Salary: circa £27,000 p.a. + Benefits Location: Watford, Hertfordshire At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire Ref: 8124ACG VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

Manager position for a market-leading Telco; your team will analyse and optimise end-to-end journeys across a vast digital estate, including new customer acquisition, customer retention and existing customer experience. THE ROLE As the Lead Digital Analytics Manager, you will lead an established more »

upon the promise of a successful graduate career – all you need to do is grasp it! Retention Payment Specialist Role: Supporting the Customer Strategy across Payment Solutions Assisting in progressing customer applications Outbound Dialling existing business customers to identify what Payment Solutions could support their business … Providing the highest levels of customer service – handling any issues to agreed levels of service Accepting full accountability for governance and compliance Participating in additional activities to support the management team, e.g. analysis, focus groups, etc Retention Payment Specialist Requirements: Ideally educated to degree level Successful track … record of customer service – preferably in customer retention/commercial negotiation or relationship support, and comfortable in a target driven environment Great interpersonal/communication skills Engaging and energetic with a positive outlook Flexible working approach Professionally presented Pareto is committed to promoting equality, diversity and more »

upon the promise of a successful graduate career – all you need to do is grasp it! Retention Payment Specialist Role: Supporting the Customer Strategy across Payment Solutions Assisting in progressing customer applications Outbound Dialling existing business customers to identify what Payment Solutions could support their business … Providing the highest levels of customer service – handling any issues to agreed levels of service Accepting full accountability for governance and compliance Participating in additional activities to support the management team, e.g. analysis, focus groups, etc Retention Payment Specialist Requirements: GCSE's in Maths and English Successful … track record of customer service – preferably in customer retention/commercial negotiation or relationship support, and comfortable in a target driven environment Great interpersonal/communication skills Engaging and energetic with a positive outlook Flexible working approach Professionally presented Pareto is committed to promoting equality, diversity more »

CUSTOMER ANALYST £40,000 - 50,000 REMOTE An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand. THE COMPANY A leading retailer in the UK focussed on using customer data to the best of their ability. With a large customer … how customers receive the brand is huge and they are growing teams all across the business to make this happen. THE ROLE As a Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have … to: Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to more »

empower organizations to improve their productivity and efficiency for data scientists with our world-class machine learning platform. We are looking for an experienced Customer Success Manager to join our growing team and take ownership of managing and growing relationships with our customers. Responsibilities: Manage complex enterprise client relationships … throughout the post-sales customer lifecycle Serve as a trusted advisor to our customers by building strong relationships across your portfolio, engaging with them regularly, presenting executive briefings, managing escalations and conducting regular status calls Drive user adoption and engagement through various touchpoints including training, product roadmap sessions, workshops … and developing relationships with champions & power users Monitor customer health and take corrective action when a decline in engagement is identified Work closely with Sales and other teams to manage the onboarding of new customers and ensure a successful handoff from Sales Identify expansion opportunities by monitoring customer more »

We are recruiting a Principal Customer Strategy Consultant for our client, a revolutionary customer strategy, customer growth and insights boutique consultancy, underpinned by a unique AI analytics technology and data platform. The role: Reporting to the Head of Consulting you will work closely with senior stakeholders to … Deliver customer experience insights and strategic customer growth opportunities for clients, typically with CMO and CCO stakeholders Play a key role in pitches and proposals and develop key consulting led relationships Help to define and deliver the clients’ customer experience, retention and growth strategies Define … to the Head of Consulting in leading and growing the practice. You will have: Clear “big” data analytics experience and will be technology savvy Customer growth strategy experience Recently employed as a management consultant or customer strategy consultant in a highly regarded consulting firm Strong experience of working more »

Position: Customer Success Manager Location: Chorley, full time. Salary: £40,000 - £50,000 BEFORE YOU APPLY: Please read through the whole job posting to ensure you are suitable for the role and have the essential skills. You must be local to Chorley and happy to be in the office … full time. We are currently partnered with a managed services provider in Lancashire who are seeking a driven and passionate Customer Success Manager to join the team. Could this be you? Our client is seeking a Customer Success Manager that can manage a portfolio of clients and ensure … customer satisfaction and retention by understanding their needs and eliminating any concerns. Ideally, you will have worked in an IT space in the past so you will understand the market, but if not they can teach it all! This is not a sales role, you will not more »

the entirety of the Sapiens Insurance Platform capabilities in P&C, and where appropriate, Life & Pensions and Reinsurance. Identifying new opportunities within the existing customer, through penetrating the account wider and deeper across other business units and territories. Creating winning proposals, managing the estimating process, and driving thought-leadership … into the customer accounts. Customer retention: ensuring all customers are retained and renewed. Strategic account plans should be produced detailing their strategy, business, people and alignment to Sapiens’s people and propositions. Customer balanced scorecard: ensuring that Sapiens is always well positioned and perceived by more »

and manage a team within a high-volume cancellation/query department. Develop and implement retention strategies to reduce churn and increase customer retention. Drive the overall strategy for the retention team, aligning it with company goals and objectives. Analyse cancellation trends and customer … programs to empower the team to effectively convert cancellations into renewed customers. Collaborate with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention. Monitor key retention metrics and provide regular reports to senior management. About you: Proven experience in managing a team … preferably within a retention or customer service environment. Demonstrated success in developing and executing retention strategies. Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations. Strong leadership and communication skills. Experience in the software industry is a plus more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior more »

the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of … Microsoft Azure) who can maintain their clients’ IT systems and services, managing tickets and requests. What this Position Entails: Project work/infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation … and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016/2019/2022 PowerShell Windows 10/11 Entra, AD, Group Policy Intune Backup and DR Networking and more »

to democratize capital markets by building a more liquid world. The more we share, the more we all gain. Responsibilities We are seeking a Customer Success Operations Analyst with a keen eye for detail and a passion for data analysis. In this role, you will play a pivotal part … who can enrich our team with innovative and diverse perspectives. You will: Utilize strong presentation skills to effectively communicate insights and findings derived from customer data analysis Assist in the implementation and optimization of customer success processes and workflows Collaborate with cross-functional teams including Customer Support … Sales, and Product Development to drive customer satisfaction and retention Analyze customer data and feedback to identify trends and opportunities for improvement Support the onboarding process for new customers, ensuring a seamless transition and successful adoption of our platform Delve into data to monitor key performance more »

Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Responsibilities Responsible for setting … customer expectations, managing customer timescales by guiding customers remotely through their implementation and roll out of Every products and services Building excellent working relationships with customers to help increase product engagement Managing multiple product roll outs at once to the same high standard throughout all interactions Providing excellent … levels of customer service and online guidance to multiple audiences Working continuously on a project task until completion or referral to another department Ensuring any referrals are passed to relevant departments in a timely manner Working with the Professional Services team and wider company teams to continually improve processes more »

with stakeholders across the business to demonstrate the value of data and where it can be used better Analyse data across key things like customer behaviour on the website, marketing campaign performance, customer acquisition and retention rates Find insights and make recommendations that will have a … do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion Desired Skills and Experience SQL, customer analytics, marketing analytics, campaign anaytics, analytics manager, CRM, customer loyalty, customer behaviour, segmentation, acquisition, churn, retention, channel attribution, marketing channels more »