22 of 22 Customer Service Jobs in the City of London

Product Owner - Martech & Customer Data We're looking for an experienced Product Owner to take ownership of a complex Martech and Customer Data landscape within a large, multi-channel organisation operating at enterprise scale. This role sits at the intersection of marketing technology, customer platforms, data integration … internal-facing digital products , working closely with marketing, customer services, technology, and external vendors. What you'll be working on Ownership of a Marketing & Customer Data product portfolio , including: Customer Service platforms (e.g. Service Cloud-style tooling) Marketing automation, campaigns, and communications platforms Customer ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also ...

hands-on expertise across the Dynamics 365 and Power Platform ecosystem . The ideal candidate has delivered end-to-end implementations across Dynamics 365 Customer Insights, Customer Service, and Sales , with a proven ability to build scalable, secure, and high-performing CRM solutions . This role … into robust technical solutions, while adhering to platform best practices and governance standards. Key Responsibilities Develop and customize Dynamics 365 CRM solutions for Sales, Customer Service, and Customer Insights Implement plugins, custom workflows, custom actions, and business rules Build and maintain Power Apps (model-driven) and enhance ...

Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring ...

Location : London Department : Service Delivery Contract type : Permanent Hours : 37.5 Salary : £15,600 - £20,000 per annum The Team Behind the Success You will be joining a people-focused, values-driven business that has proudly earned Best Companies accreditation for three years running. We place employee engagement … heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises to be an exciting year, theres no better time to be part ...

ServiceNow Platform Implementation Solution Specialist Location: UK Overview A technical ServiceNow specialist role within a UK-based Digital Customer Experience practice. The position focuses on designing, configuring, and integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions across: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, Onboarding & Transitions, Workplace Service Delivery Build modern user experiences using Next Experience UI, UI Builder, and Service Portal. Configure role-based dashboards and customised workflows aligned to client ...

growing UK Commercial team. This is a super exciting opportunity to be part of a fast-scaling business that blends innovative software with exceptional customer service to transform how companies plan and manage meetings and events. Partnering with many of the world's best-known brands, they support … proactively reach out to new prospects to build a healthy sales pipeline Engage decision-makers through phone calls, email outreach and social channels Understand customer needs and effectively communicate how the company's solutions can help Work closely with the BDMs to schedule high-quality meetings and hand over ...

FIELD SERVICE ENGINEER City of London c£42k + generous benefits Our client is a market leader in the Security Systems Integration sector, with almost 50 years' experience of delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. They … seeking to recruit and experienced Field Service Engineer to complement their established and successful team, tasked with dealing with daily fault requests, PPM duties and out of hours reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks ...

leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services everything needed for every job. Based at our customer sites, the Mobile Engineer plays a vital role in keeping our customers operational. You will be responsible for maintaining, servicing, and repairing Speedy hire … equipment on-site, ensuring service schedules are met and breakdowns are responded to quickly and professionally. This is a customer-facing role requiring strong technical capability, organisation, and excellent communication. What youll be doing day to day Carrying out planned servicing and preventative maintenance of Speedy hire equipment ...

+ Benefits About the Role We are looking for a ServiceNow Platform Developer to join our clients team delivering modern, scalable ServiceNow solutions across Customer, Technology, and Employee Experience platforms. You'll work closely with senior architects and consultants to design, configure, and deploy workflow solutions that improve efficiency … user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement ...

Title: Security Service Engineer Location of Works: Central London The Company: Nationwide Fire and Security company with over 20+ years industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional engineers. Package: Salary £35,000 - £47,000 basic … alarms, Access control, CCTV and IP based networks Working to high British Standards Managing your own time, ensuring jobs are completed correctly Providing excellent customer service Knowledge and experience: 3 years plus experience servicing Security Systems Experience with IP based networks is desired but not essential Install ...

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/… annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security ...

Responsibilities Design and implement complex Dynamics 365 and Power Platform solutions within agreed project scope Develop, customise, and support Dynamics 365 (Sales and Customer Service) solutions Build scalable model-driven apps, canvas apps, and Power Automate flows aligned to agreed architectures and patterns Develop custom plugins, workflow activities … delivery timelines and quality expectations Actively contribute to agile delivery practices and continuous improvement initiatives Required Skills & Experience Strong experience with Microsoft Dynamics 365 (Customer Engagement) solution design and customisation Solid Power Platform experience including model-driven apps, canvas apps, Power Automate, and Power Pages Hands-on Dataverse experience ...

Fixing Systems will involve: Technical Support Engineer role, dealing with a high end range of manufactured fixing systems Accountable for maintaining high levels of customer satisfaction Accurate and timely execution of site testing services that meet safety, compliance, and customer expectations, in line with the latest Legislations …/Mechanical Engineering Ideally will have technical engineering experience within the construction industry Self-motivated, reliable, persistent and thorough, well organized with an excellent customer focus. Would consider a graduate with no working experience Must be technical minded and able to overcome technical queries Ability to go to site ...

meetings, manage print requests, and provide physical IT assistance when needed.• Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support. What you’ll bring to this IT Helpdesk Analyst role: • Strong experience in 1st and 2nd line IT support, including ...

supportive environment to help you reach your full potential. Impact: You will play a vital role in coordinating communication between sales, marketing, and customer service departments to ensure smooth information flow. In this role you will: Support the Team: Provide administrative support to the sales team by managing … calendars, scheduling meetings, and coordinating travel arrangements. Drive Efficiency: Maintain and update customer databases and CRM systems to ensure accuracy of information, while processing sales documentation and assisting with contract administration. Create Content: Assist in preparing sales presentations, reports, and proposals for client meetings. Analyze Performance: Monitor sales performance ...

supportive environment to help you reach your full potential. Impact: You will play a vital role in coordinating communication between sales, marketing, and customer service departments to ensure smooth information flow. In this role you will: Support the Team: Provide administrative support to the sales team by managing … calendars, scheduling meetings, and coordinating travel arrangements. Drive Efficiency: Maintain and update customer databases and CRM systems to ensure accuracy of information, while processing sales documentation and assisting with contract administration. Create Content: Assist in preparing sales presentations, reports, and proposals for client meetings. Analyze Performance: Monitor sales performance ...

team is expected to communicate progress within the wider IT community. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services … Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary ...

Windows and Mac devices. Execute Windows OS migrations, including troubleshooting during and post-migration. Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes. Assist with cloud-based application deployments and ensure compatibility during migrations. Contact users to confirm migration details and assist with manual data … Familiarity with VDI/DaaS platforms and migration best practices. Ability to work independently and adapt in a fast-paced environment. Excellent communication and customer service skills. Experience with tools like Tec Toolbar, Citrix Director, VMware vSphere, and MS Teams. Familiarity with Windows 10/11 upgrade processes ...

future of human-computer interaction? Will future generations consider keyboards archaic? Voice AI is definitely hot. Interacting with coding tools, SaaS platforms, Customer service, BDR’s, your Dr’s office, video editing software, and just about anything else you can think of. Talk to the software and tell ...

validation. Align engineering initiatives with VDCs overall business objectives. Work closely with other departments (e.g., Design, Sales, Operations) to ensure engineering initiatives support customer needs and business priorities. Develop and implement engineering processes, tools, and metrics to ensure high efficiency, quality, and scalability of engineering operations. Ability … problem-solving and a passion for operational excellence. Demonstrated expertise in reliability engineering and project management. Consistent track record of excellent internal and external customer service. Travel required is expected to be up to 25% but may increase over time as the business evolves. Vantage Data Centers does ...