1 to 25 of 36 Customer Service Jobs in the City of London

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This … role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance ...

About Dixa Dixa is transforming customer experience for consumer brands with our AI-powered Customer Service platform. More than a ticketing tool, we help brands turn service into a growth engine, unlocking revenue, loyalty, and insights. Since launching in 2018, we've grown from Copenhagen … global presence across Europe and North America, raised $155M+ from General Atlantic and others, and are disrupting the $50B+ customer service software market. Today, we power leading digital-first brands in ecommerce, D2C, gaming, and fintech with 30–500 agent teams. The Opportunity Partnerships are the connective tissue ...

resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: Proactively monitor the Cingularity … follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage. Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team. Review, process, and monitor planned work activities, ensuring minimal disruption to live services. Service & Solution Delivery Execute live ...

hours per week | 9.00am–6.00pm (1 hour lunch) Salary & Benefits Competitive salary. 20 days annual leave rising to 25 days with length of service, plus bank holidays. Private healthcare and workplace pension. About the Opportunity Our client is a growing Managed Service Provider (MSP) delivering digital transformation, cloud … managed services, hardware, software and project-based solutions. You will directly support revenue generation by enabling the sales team to operate efficiently, delivering excellent customer service and maintaining accurate, timely sales processes. Key Responsibilities Managing the sales inbox and answering inbound sales calls in a professional and timely ...

growing UK Commercial team. This is a super exciting opportunity to be part of a fast-scaling business that blends innovative software with exceptional customer service to transform how companies plan and manage meetings and events. Partnering with many of the world's best-known brands, they support … proactively reach out to new prospects to build a healthy sales pipeline Engage decision-makers through phone calls, email outreach and social channels Understand customer needs and effectively communicate how the company's solutions can help Work closely with the BDMs to schedule high-quality meetings and hand over ...

energetic, motivated, and persistent with strong interpersonal skills and has the ability to build trust and must be someone who demonstrates deep customer expertise and empathy, who is committed to achieving brilliant experiences for our customers and who would like to play a pivotal role in cementing our reputation … Consultative Selling to help customers secure their environments Achieve a set revenue target, by selling a value-based solution to maximize ROI for the customer and maintain long-term relationships. Meet and exceed activity and sales targets, whilst ensuring business growth, loyalty and customer satisfaction Manage your individual ...

onsite | Permanent | Senior Leadership Role A luxury retail brand are investing heavily in Data, CRM and emerging AI capability to support international growth, deepen customer relationships, and strengthen commercial and operational decision-making. This is a senior delivery leadership role, sitting at the heart of Customer Growth & Engagement … used day-to-day across the business. The Opportunity You will own the delivery and adoption of enterprise data, CRM and AI initiatives across customer, product, trading, logistics and finance. This is not a research role and not a pure strategy role. It is a hands-on senior leadership ...

user who are looking to add a CRM Product Specialist to their business systems team. This role will be focused around enhancing the Customer Engagement platform and driving continuous improvement. Responsibilities Lead the product roadmap for D365 CRM, ensuring alignment with business goals and user needs. Act as primary … Strong experience working with Dynamics 365 CE in a Product owner, CRM Specialist or Functional Consultant role Solid understanding of CRM processes across Sales, Customer Service and Customer Insights modules. Proven ability to gather requirements, manage backlogs, and deliver enhancements in an Agile environment Excellent communication skills ...

Freshworks product lines that focus on the mid-market and Enterprise customers. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives … strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve ...

Microsoft Dynamics 365 Technical Consultant We’re hiring a Microsoft Dynamics 365 Technical Consultant to work on large-scale enterprise Customer Service and Field Service implementations. This role is ideal for someone who combines hands-on development with solution architecture and integration design. What … integrations Building solutions across the Power Platform (Power Apps, Power Automate) Designing scalable Dataverse data models Leading Azure-based integrations (Functions, Logic Apps, Service Bus) Supporting CI/CD pipelines and managed solution deployments Designing event-driven and API-led architectures Integrating D365 with ERP systems, contact centre platforms ...

About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering … Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their ...

Title: Security Service Engineer Location of Works: Central London The Company: Nationwide Fire and Security company with over 20+ years industry experience, providing solutions to commercial, private, public, residential and the retail market. Due to expansion, they are now seeking additional engineers. Package: Salary £35,000 - £47,000 basic … alarms, Access control, CCTV and IP based networks Working to high British Standards Managing your own time, ensuring jobs are completed correctly Providing excellent customer service Knowledge and experience: 3 years plus experience servicing Security Systems Experience with IP based networks is desired but not essential Install ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

issues. You will work across routing , switching, firewalls, security, and network monitoring, supporting both remote and onsite client environments. You will collaborate closely with Service Delivery, Professional Services, and the wider technical teams to maintain , enhance, and evolve our clients networks. Responsibilities Architecture & Engineering Lead the design and implementation … junior engineers, fostering continuous learning and professional growth. Oversee technical standards, best practices, and adherence to engineering governance. Operational Excellence Maintain high levels of customer service with accurate , timely responses. Own the progression and resolution of all assigned support cases. Conduct proactive monitoring to ensure stable, efficient ...

services. Develop and own the strategic account development plan. Serve as the primary point of contact and escalation for client relationships and overall customer experience. Track engagement and project performance against account metrics. Translate client business goals and industry trends into new business opportunities. Manage contract completion, compliance … Advocate for the best team composition and conditions to ensure successful project delivery. Collaborate closely with the global delivery teams to manage large-scale service engagements, including planning, execution, monitoring, and reporting. Facilitate knowledge sharing to educate the internal team on client business specifics, industry context, environment, and change ...

Security Service Engineer (Site-Based) Locations: Central London (Westminster/Embankment) – Static Site East London – Static Site Salary: £40,000 – £46,000 basic + overtime Type: Full-Time, Permanent Clearance: Must hold or be eligible for DV (minimum SC) Extras: Annual train ticket, no callout rota, full manufacturer training … provided Overview We are seeking two proactive and highly skilled Security Service Engineers to work on prestigious static sites in Central and East London. This role is ideal for engineers with strong enterprise-level experience who want stability, ongoing training, and the opportunity to work with leading integrated security ...

Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart … Life Balance & Flexibility . Opportunities for Career Growth & Progression within the company. Access to Professional Development & Training to enhance your skills. As a Client Service Executive, you will be the first point of contact for our users, delivering exceptional support across various platforms. Your key responsibilities will include: Answering ...

hedge fund are seeking a DevOps Engineer to maintain and help build out their core trading platforms. The company’s approach centers on strong customer service, a cautious long-term investment strategy, and careful risk management to ensure financial security and stability for their clients. About the Role ...

Ability and willingness to travel internationally Exposure to statistical platforms such as Python and R (desirable though full training provided) Previous experience in a customer service industry (desirable) Job Benefits Hybrid/Flexible Working (3 days in office) Central London location Support for on-going training and education ...

maintain accurate records. o Efficient time management to handle various responsibilities. Interpersonal Skills: o Ability to work well with cross-functional teams. o Strong customer service orientation to support internal stakeholders. ...

role Strong macOS troubleshooting (GUI & terminal) Experience in fast-paced environments (agency/creative sector advantageous) Helpdesk/ticketing system experience Excellent communication and customer service skills Strong organisational and time management abilities Desirable Skills Advanced JAMF or macOS MDM knowledge Shell scripting or automation experience Understanding ...

with the Key Account Director (KAD) to own new and existing client relationships and business opportunities. Additionally, you will add value by providing exceptional customer service to our key clients, their Brand Managers, and their partner agencies. You will be an integral contributor to the team's objectives ...

team is expected to communicate progress within the wider IT community. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services … Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Some people scroll past a clunky, manual process...you stare at it and think, this could run itself! That … Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form ...

Insight Manager (CL7) Practice: Data & AI London, Manchester or other UK locations Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content … working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Generative BI & Insight Manager you will: Were aware that this role is in a quickly developing part of the AI industry and as such were ...