1 to 25 of 592 Customer Service Jobs in London

Customer Service Desk Manager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with … their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network … demonstrates exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff. Key Responsibilities: * Ensure that the CSD receive and effectively manage customer queries across different communication channels. * Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being more »

A fantastic perm role for German native speakers at the heart of London city! You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the … a design -led furniture manufacturer and supplier with its roots in Scandinavia. Lovely team. Lovely job and good career growth opportunities! Title: German Speaking Customer Service Team Leader Department: Customer Service Location: Central London Work style: Onsite Salary: £45,000 - £50,000 gross per annum Company … The furniture is beautiful, functional and has clean lines in a very ” Scandi” tradition and your role will be to look after the DACH customer service department. This is not a high pressure call centre but a position in which you will take your time to look after more »

help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. … pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting promises made. Proactively working … to increase the Service Desks ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer more »

a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team! The package: Salary: £28-£30k pro rata (6 months FTC). Working hours … a wide range of enquiries across multiple platforms at the same time in a timely manner. Providing product information and orders management. Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values. Building a reliable rapport with delivery … service providers to swiftly address any arising issues and foster trust. Supporting stores and resolving issues. Troubleshooting the e-commerce system and providing support to the managers. Keeping CRM up to date. About you: In order to succeed in this role it is essential for you to have strong more »

Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist (Product Line Parts) within the Product Line Pats department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry. This Customer Service Specialist (Product Line Parts) position is on a permanent basis and has become available due to continued growth and expansion. The successful candidate is the first point of contact for operational topics regarding the external customer; making sure they are supported and up to date with … their purchased landing gear process. Role Responsibilities will include: Own and manage Customer Service & Component Sale email inboxes for Product Line Parts. Be primary point of contact between internal and external customers for Business Projects. Ensure customer quotes are accurate, they are prepared, sent to customers and more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering … IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work … with, and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering … IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work … with, and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service more »

Title: Customer Support Engineer/Application DBA Department: Customer Success Area: Customer Support Location: EU About Aria Systems: Aria provides a cloud-based billing platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and … promotions. Innovative companies, like Adobe, Allstate, Comcast, Subaru, and Telstra depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business. We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. … peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners Department Overview The Customer Success team at Aria is responsible for building outstanding relationships with our customers to maximize and sustain their Aria adoption and return on investment more »

can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Required Salesforce Ecosystem Experience Hands on experience in handling L2 Production Support for Salesforce … Platform Hands-on experience in understanding Salesforce Customizations using Apex, Lightning Aura, Lightning Web Components Salesforce.com Admin, Sales/Service cloud certification is added advantage Prefered The job holder must have proven ability to work with a variety of customers in the IT Consulting and SaaS Software verticals. Previous … Customer Service/Support experience within a business to business environment (Process adoption and critical customer service tasks are highly desirable). Proven successful delivery of SLAs, time lines, Customer service queues for a product or service Proven and effective organizational, scheduling and more »

Senior Program Manager, Consumer Customer Service Support, Program Delivery Group Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and … CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to … and direction for projects and gain consensus and clear alignment at all levels as appropriate. Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the projects standard operational procedures, processes and technical more »

FULFILMENT ASSISTANT - JOB DESCRIPTION Role: Fulfilment Assistant Department: Customer Service Reporting To: Customer Service Representative Days/Hours: Monday to Friday - 9am to 5pm Location : London Studio Based The primary purpose of this role is to provide comprehensive support to the Customer Service and … Fulfilment team with quality control checking, inventory management, booking customer orders, picking and packing orders. The Key Responsibilities Are: Inventory Management: Liaising with the Fulfilment/Logistics Company and Production Team to check stock. Having first hand knowledge and memory of all inventory and communicating with the production team … exchanges that have arrived and ensuring they’re as per our returns and exchanges policy. Updating returns and exchanges spreadsheet and communicating feedback to Customer service and production team. Managing inventory system and ensuring it is updated weekly. Shipping Logistics: Booking shipments via Fulfilment/Logistics account. Printing more »

you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Customer Service Engineer - Imaging Equipment - Field based (Hertfordshire/Bedfordshire & surrounding areas) Competitive base salary + company car + bonus + overtime … OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This isa field role with considerable independence travelling … to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? You will work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within more »

Executive to join our dynamic eCommerce team. The successful candidate will play a pivotal role in supporting trading activities, maintaining website performance, and enhancing customer service excellence, with a focus on improving key performance indicators (KPIs) such as revenue and conversion rates. The Graduate eCommerce Executive will contribute … Annotate and analyze Google Analytics and Shopify data to optimize our marketing efforts. Evaluate and implement strategies to enhance the conversion rate and overall customer experience on our Shopify platform. Conduct ongoing SEO maintenance to ensure high visibility and search engine rankings. Present findings, insights, and recommendations in trade … speed issues and bugs. Execute merchandising tasks such as bundle setups, banner changes, and pricing updates. Address any other ad-hoc tasks as required. • Customer Services: Serve as the key point of contact for customer service teams – internal and external. Manage end-to-end customer service more »

Amadeus Business Travel Consultant to join the team on a temporary basis. They are looking for candidates who can deliver the highest standard of customer service and professional business travel services and support using Amadeus. Amadeus Business Travel Consultant Responsibilities: Providing solutions and advice to clients in an … Handle schedule changes from airlines and amend itineraries according to clients changes Dealing with a mixture of prestigious and corporate accounts Offering first class customer service Offering a quick, efficient and professional service Proactively maintaining relationships with clients Amadeus Business Travel Consultant Requirements: Business Travel Experience Essential … Amadeus is essential along with excellent fares knowledge and manual fare creation Exceptional customer service and communication skills The ability to write professionally to clients and customers Handling telephone and email enquires Offer exceptional customer service skills Extensive Geographical and airline knowledge Excellent attention to detail more »

to realize their artistic and financial potential, in the most imaginative and sustainable manner.Job DescriptionYour opportunityManaging the order to cash flow of the allocated customer portfolio in a timely and accurate fashion for the Italian markets.Working along with the sales team on delivering customer service excellence.Ensuring compliance … with sales business policies.How you will contributeManaging customer master data ensuring timely maintenance, accuracy, completeness and integrity of all informationManaging order flow from order acquisition to order entry in compliance with agreed trade termsManaging delivery flow by liaising directly with planning, logistics and customer whilst acting as first … of contact in the event of any query/issueManaging backorders ensuring a clean sheetManaging goods returns in compliance with agreed trade termsActing as customer’s first point of contact in case of commercial, logistics, product claimsShowing active participation in both organisational preparation and execution by supporting with the more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally. This … role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director of Operations … to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and practices more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client Relations | People … Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns or … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd party more »

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. This role … experts, contributing to the design and development of new products and services Improving user experience in our systems and processes Proactively maintaining our IT service portfolio and reducing technical debt There are a number of different teams within IT Operations, aligned to specific user needs/services. Each IT … service team will have a number of different services that form the service offering to end users. Main duties of the job End user technology engineers are responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request more »

operational at all times. Job Description You'll serve as a crucial link between our client and ISS, possessing comprehensive knowledge of all Soft Service activities within the estate. Your role will involve monitoring and coordinating activities to guarantee service excellence across the board. Exceptional customer service … the client and ISS at various levels. Your ability to inspire and motivate your team will be key to delivering the highest level of service consistently. Candidates with a background in customer service will have a competitive edge in this role. If you're passionate about ensuring … Follow ISS processes and guidelines to ensure end to end procedures are followed Professional and Personal Competencies/Qualifications Ability to demonstrate a professional customer focused approach to work at all times Strong organisational and planning skills Proven experience within a strong customer service environment Effective communicator more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role … handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by … the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person more »

Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £43,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »

for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful … service experience. SMT is looking for a Quality Assurance lead to be responsible for maintaining an effective Quality Assurance process within the service delivery team. Roles & Responsibilities:- Lead and manage a team of quality program managers and specialists to develop, implement and operate quality strategies and processes, ensuring … consistent and excellent customer service delivery.- Proactively identify risk, issues and business insights for key stakeholder's focuses & actions such as policy, product, system, SOP etc.- Develop quality management framework driving continuous improvement in customer service delivery through systematic rootcause analysis, identification of defects in service more »

Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager to join a … over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an established Service Desk Manager, Senior Service Desk Manager or Head of Service/IT Support. The position incorporates leading a team of 25 1st … 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: * 5+ years lead or management experience in an IT Managed Services environment * Flexible and helpful attitude. In particular, the ability to empathise with IT Service Desk customers and respond sensitively to their problems more »

Head of Customer Services @ Rewards Platform/Health Tech/App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend on everything … from gym memberships, to holidays to Peleton bikes !! Role: The customer services manager will supporting SMEs & Enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc … Establishing policies, procedures & processes Implementing industry standard KPIs of which to measure success Setting customer satisfaction targets and working with the team to meet targets consistently Working with customers to understand their support needs Designing and implementing best practices to support fast global scale On-boarding, training and managing more »

Due to business growing our client is looking to recruit 2 x Export Customer Operations Agent Experience : Air or Road Exports and some Import knowledge advantage. Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt If have one import or export … freight forwarder for the transport of time-Critical, temperature sensitive biological & pharmaceutical shipments. To prepare and present quotes for Air & Road consignments. To provide Customer Service Excellence for both verbal and written communications. Complete assigned tasks within agreed timeframes. Complete bookings and sales according to both Customer & client timescales. To ensure data & security integrity of both Customer & client information is always controlled. Co-ordinate with other offices & Groups. Co-ordinate transport with both UK & Overseas approved strategic service partners. To provide guidance on appropriate paperwork for customs clearance. Prepare & co-ordinate all forms of more »