1 to 25 of 253 Customer Service Jobs in London

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their … UK based customers. You are responsible for supporting their customers continuously to ensure high levels of customer satisfaction levels together with ensuring the technical stability of their systems. You will use a broad range of systems and technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents More ❯

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring, and … supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models, and service More ❯

Head of Customer Service - FinTech Scale-UpAre you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe.About the CompanyThis … payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally.The RoleYou will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product … Operations, and Compliance teams to drive continuous improvement.About You* Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.* Track record managing KPIs, SLAs, and service excellence.* Strong communication and leadership skills.* Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.What's on Offer* Competitive salary + performance bonus* Private medical More ❯

Head of Customer Service - FinTech Scale-Up Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe. About … Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally. The Role You will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product … Operations, and Compliance teams to drive continuous improvement. About You * Proven experience leading and scaling Customer Service teams in FinTech or banking/lending. * Track record managing KPIs, SLAs, and service excellence. * Strong communication and leadership skills. * Analytical, proactive, and comfortable in a fast-paced, growth-driven setting. What's on Offer * Competitive salary + performance bonus More ❯

Customer Service Executive - Fintech - £26,455 + excellent benefits and career growth This is a great opportunity for a passionate and professional Customer Service Executive/Advisor, to join this consumer based Fintech company, working in a small team. They are a friendly close-knit team full of super talented, smart, hands-on type of people … from interesting backgrounds, achieving outstanding reviews and offer great career development and support as well. This role is essential to their strategy to offer all customers world class customer service delivered in a personal and professional manner. It is a front line role and has an essential impact on the company reputation and brand. This is a busy … at least 2-days in the office. Monday to Friday, 8:30am to 5:30pm. City of London Permanent, full-time REQUIREMENTS: Some experience in a similar role/customer service role required. Whilst exposure to the fintech industry would be great, it is not essential as long as you have a desire to learn. Outstanding communication skills More ❯

Customer Service Co-ordinator/Representative Location: London (Office-Based – NW6) Salary: £28,000 – £34,000 + Bonus Fantastic career progression within a rapidly expanding IT Logistics business! Our client, a leading and fast-growing Logistics IT company, is seeking an experienced Customer Service Representative to join their expanding team. This is an exciting opportunity to … communication and clear updates to drivers throughout the onboarding process. Identify recurring issues and provide valuable feedback to the operations team to support process improvements. About You Experience in customer service or operations support—ideally within logistics, recruitment, or compliance. Excellent written and verbal communication skills. Strong attention to detail with the ability to multitask in a fast More ❯

Uxbridge Perm - £65-70K plus bens and bonus A leading international brand is seeking a CRM Integration & Enablement Manager to spearhead the rollout of Microsoft Dynamics 365 Customer Service across its EMEA and APAC operations. This is a high-impact role driving CRM adoption, optimisation and integration across a complex digital ecosystem. You ll lead a multi … country implementation, working closely with internal teams and external partners to ensure a seamless, scalable and user-centric CRM experience for both B2C and B2B customer service functions. This includes integrating CRM with existing ERP and eCommerce platforms and supporting 20 regional subsidiaries through rollout and onboarding. Key Responsibilities Lead the full CRM implementation lifecycle, from planning to … rollout and ongoing optimisation. Collaborate with IT and third-party vendors to integrate CRM with ERP and eCommerce platforms. Define and improve customer service processes, data flows and user journeys. Deliver training, onboarding and support to drive CRM adoption globally. Monitor performance, user feedback and data integrity, ensuring continuous improvement. Support change management and communication activities throughout the More ❯

Uxbridge – Perm - £65-70K plus bens and bonus A leading international brand is seeking a CRM Integration & Enablement Manager to spearhead the rollout of Microsoft Dynamics 365 Customer Service across its EMEA and APAC operations. This is a high-impact role driving CRM adoption, optimisation and integration across a complex digital ecosystem. You’ll lead a multi … country implementation, working closely with internal teams and external partners to ensure a seamless, scalable and user-centric CRM experience for both B2C and B2B customer service functions. This includes integrating CRM with existing ERP and eCommerce platforms and supporting 20 regional subsidiaries through rollout and onboarding. Key Responsibilities Lead the full CRM implementation lifecycle, from planning to … rollout and ongoing optimisation. Collaborate with IT and third-party vendors to integrate CRM with ERP and eCommerce platforms. Define and improve customer service processes, data flows and user journeys. Deliver training, onboarding and support to drive CRM adoption globally. Monitor performance, user feedback and data integrity, ensuring continuous improvement. Support change management and communication activities throughout the More ❯

Uxbridge – Perm - £65-70K plus bens and bonus A leading international brand is seeking a CRM Integration & Enablement Manager to spearhead the rollout of Microsoft Dynamics 365 Customer Service across its EMEA and APAC operations. This is a high-impact role driving CRM adoption, optimisation and integration across a complex digital ecosystem. You’ll lead a multi … country implementation, working closely with internal teams and external partners to ensure a seamless, scalable and user-centric CRM experience for both B2C and B2B customer service functions. This includes integrating CRM with existing ERP and eCommerce platforms and supporting 20 regional subsidiaries through rollout and onboarding. Key Responsibilities Lead the full CRM implementation lifecycle, from planning to … rollout and ongoing optimisation. Collaborate with IT and third-party vendors to integrate CRM with ERP and eCommerce platforms. Define and improve customer service processes, data flows and user journeys. Deliver training, onboarding and support to drive CRM adoption globally. Monitor performance, user feedback and data integrity, ensuring continuous improvement. Support change management and communication activities throughout the More ❯

A, regardless of their background. We're on a mission to create the most effective learning experiences in the world, and distribute access to everyone. About the role Our Customer Experience team plays a vital role in our success, representing our students and ensuring we deliver world-class service at scale. We're a small, fast-growing team … at an exciting stage of our journey, and we're looking for dedicated freelance Customer Service Specialists to join us. You'll work closely with our core team of four, supporting all customer service tasks and initiatives across students, parents, teachers, and schools. You'll also help our wider team of 40 Tutors deliver the best … possible learning experience. This role offers a unique opportunity to gain hands-on experience across every part of the Customer Experience department while collaborating with teams in Engineering, Content, and Learning. You'll also be involved in AI initiatives, helping improve our AI communications, manage knowledge bases, and ensure our technology continues to deliver outstanding support. It's an More ❯

Service Desk Administrator Permanent Uxbridge £30,000 This is a brilliant opportunity for a candidate with supreme office administration/customer service experience, ideally working with Engineers. Working for a business who have a fantastic company culture and is highly supportive, you will work in the Customer Care Team taking calls regarding Engineer attendance. This role … sits within the company’s service team so candidates will need to have excellent telephone manner and 5* customer service skills, as well as strong data entry skills. Role requirements: Answering inbound calls and responding within agreed SLA’s Respond to emails received in the service inbox Creating quotes Closing service reports Creating and managing … returns Manage stock adjustments Creating contracts Logging calls for Engineers attendance Candidate requirements: Strong customer service skills Good data entry skills Highly organised and able to work in a fast-paced environment Working knowledge of Salesforce and MS Excel would be advantageous What You Need to Do Now: If this sounds like the role for you, don’t More ❯

Service Desk Administrator Annual Salary: £28,000 - £35,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid … understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT More ❯

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid … understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT More ❯

IN ITALIAN AND ENGLISH 100%%% ESSENTIAL Execute, manage and lead a set of Microsoft Defender customers and partners through the Onboarding technical process. Maintain strong working knowledge of the Service, take ownership for Service improvement. Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs. Share knowledge with others … materially improve the quality of the services provided. Drive development by delivering training and mentoring. Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback. Successful Candidate Competencies: Excellent customer service/relationship skills. Ability to create, reinforce, motivate and guide … customers and partners Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs Superior, proven problem-solving ability ranging from conceptualization to implementation as well as strong troubleshooting skills Strong communication, mentoring and training delivery skills are required. Ability to provide clear, concise feedback Proven ability to drive technical More ❯

success and contribute to our continued reputation as a trusted Microsoft partner. Key Responsibilities Lead the functional design and end-to-end delivery of Microsoft Dynamics 365 CE (Sales, Customer Service, Field Service, Marketing) solutions. Conduct workshops, gather requirements, and produce high-quality documentation. Configure D365 CE and Power Platform components in line with best practices. Work … best practices, and the Microsoft roadmap. About You Strong experience implementing and configuring D365 CE/Dynamics CRM across multiple full-lifecycle projects. Deep understanding of CE modules (Sales, Customer Service, Field Service, Marketing) and related business processes. Knowledge of Power Platform capabilities (Power Apps, Power Automate, Dataverse). Excellent communication, workshop facilitation, and stakeholder-management skills. More ❯

Service Desk Coordinator Location: Office-based, Central London Employment: Permanent, Full-Time IN2-AV Recruitment is partnering with a leading high-end technology integration specialist to find an organised and proactive Service Desk Coordinator to join their dedicated aftercare team. Our client designs and supports cutting-edge smart home and boutique hospitality systems-spanning IT, lighting, audio-visual … control, cinema and immersive environments. They are known for delivering beautifully engineered, intuitive technology solutions and maintaining long-term relationships with discerning, high-profile clients. Their service team provides exceptional 24/7 support, and this role is key to ensuring a seamless customer experience. The Role As Service Desk Coordinator, you will manage all incoming service … to ensure issues are resolved promptly and professionally. This is a busy, client-facing role requiring outstanding organisation and communication skills. You’ll play a vital part in maintaining service excellence and supporting the efficiency of the engineering team. Key Responsibilities Manage the service inbox, prioritising requests in line with SLAs and urgency. Log and update client details More ❯

Are you a 1st line Support Engineer with exceptional customer service skills? If so, you could be the Service Desk Analyst we need! About the role In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users. … A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you'll ensure that our central knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved. With a high percentage of customers supporting our work … in Retail, you'll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with the support rota. Working arrangements This is a hybrid role, where your work will be split between your home and at least three More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the North London area. You will and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will … attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Salary: from £27,500 to 29,000.00 + Performance based bonus likely to be another £2000-£3000 per annum. Field Service Engineer responsibilities will include: Repair, service and More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the North London area. You will and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will … attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Salary: from £27,500 to 29,000.00 + Performance based bonus likely to be another £2000-£3000 per annum. Field Service Engineer responsibilities will include: Repair, service and More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the North London area. You will and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will … attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Salary: from £27,500 to 29,000.00 + Performance based bonus likely to be another £2000-£3000 per annum. Field Service Engineer responsibilities will include: Repair, service and More ❯

Customer Support Specialist - Moodle & Totara Expert About the Role: We're looking for an experienced Customer Support Specialist to join our team and become the vital link between our customers and technical teams. In this role, you'll resolve customer queries, troubleshoot technical issues, and deliver outstanding service that keeps our clients delighted.You'll work closely … remote - work from anywhere in the UK or Ireland Flexibility: Enjoy the freedom of remote working while being part of a collaborative team What You'll Be Doing Resolving customer queries efficiently and professionally Troubleshooting technical issues across Moodle LMS, Moodle Workplace, and Totara platforms Collaborating with our Consultancy and System Circles to resolve complex cases Delivering exceptional customer service that exceeds expectations Managing technical support cases from initial contact through to resolution Essential Requirements To be successful in this role, you'll need: 2+ years of hands-on experience with Moodle LMS, Moodle Workplace, and Totara Proven track record in a customer support role, specifically handling complex technical cases Right to work in the UK More ❯

The Reprographics Site Services Supervisor will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team development. … The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team. Operational Management Manage the daily running of the reprographics department to ensure smooth operations. Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence. … Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly. Maintain Quality Control for all jobs delivered and logged on the portal. Service Delivery Provide hands-on support when required for services such as: Print, Copy, Scan, and Finishing Document processing Legal bundles and USB Bibles Address and resolve any customer concerns or service issues More ❯

The Reprographics Site Services Supervisor will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team development. … The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team. Operational Management Manage the daily running of the reprographics department to ensure smooth operations. Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence. … Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly. Maintain Quality Control for all jobs delivered and logged on the portal. Service Delivery Provide hands-on support when required for services such as: Print, Copy, Scan, and Finishing Document processing Legal bundles and USB Bibles Address and resolve any customer concerns or service issues More ❯

actively develop new accounts in line with the location and company strategy and objectives. Take full accountability for the profitability, product mix, account penetration and growth of your own customer portfolio. Proactively attain customer and market knowledge to ensure commercial expertise is up to date and utilised consistently and effectively to gain competitive edge. Know your competition Main … responsibilities/Key goals Grow and maintain new and existing relationships with customers by consistently providing a proactive added value service – offering solutions/products/service/support as appropriate Build effective working relationships and rapport with all key players within the customer organisation – owners, estimators, project managers, sales and other within the customer organisation. … Lotus Notes, etc. Good understanding and proficient use of Microsoft Excel. Manage PC filing, other paperwork, processes and engage relevant internal support to provide an efficient and timely sales service to all customers. Work management – Manage and prioritise your time to provide 1st Class Customer Service. Rapid, timely and accurate quotations, quotation follow ups, responses to customer More ❯