Customer Support Coordinator Annual Salary: £27,000 Location: Chessington Job Type: Full-time, office-based We are looking for a proactive Customer Support Coordinator to act as the first point of contact for our customers. This role is crucial in managing customer issues and requests with efficiency and a high level of service. Day-to-day of … the role: Handle inbound calls and emails from customers promptly and professionally. Log service requests accurately and follow up on their progress. Perform basic remote diagnostics to identify issues. Schedule engineer visits efficiently, ensuring timely support. Keep customers updated on the progress of their requests, maintaining clear and open communication. Required Skills & Qualifications: Experience in service desk, helpdesk … or scheduling roles, ideally within a technical or engineering environment. Strong communication and customerservice skills. Familiarity with job management or scheduling software. Ability to work effectively in a fast-paced environment. A proactive approach to problem-solving and customer satisfaction. Benefits: Competitive salary and job stability. Opportunity to work in a dynamic and supportive team environment. More ❯
Customer Support Coordinator Annual Salary: £27,000 Location: Chessington Job Type: Full-time, office-based We are looking for a proactive Customer Support Coordinator to act as the first point of contact for our customers. This role is crucial in managing customer issues and requests with efficiency and a high level of service. Day-to-day of … the role: Handle inbound calls and emails from customers promptly and professionally. Log service requests accurately and follow up on their progress. Perform basic remote diagnostics to identify issues. Schedule engineer visits efficiently, ensuring timely support. Keep customers updated on the progress of their requests, maintaining clear and open communication. Required Skills & Qualifications: Experience in service desk, helpdesk … or scheduling roles, ideally within a technical or engineering environment. Strong communication and customerservice skills. Familiarity with job management or scheduling software. Ability to work effectively in a fast-paced environment. A proactive approach to problem-solving and customer satisfaction. Benefits: Competitive salary and job stability. Opportunity to work in a dynamic and supportive team environment. More ❯
Kingston Upon Thames, Surrey, South East, United Kingdom
National Car Parks Limited
an area within a 2 hour radius of the advertised location. Responsibilities: Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers. Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies. Reviewing and contributing to maintenance plans and workflow … serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality. Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime. Creating and maintaining standard support documentation to cover parking equipment operation … when required by the business and agreed with management. Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking. Exceptional customerservice skills, the ability to think logically, and enjoy problem-solving. The ideal candidate for this position will have a solid technical background in parking equipment support, the More ❯
concise communication with team members, vendors, and proprietors. Organizational Skills: Prioritize tasks and maintain an organized work environment. Attention to Detail: Ensure accuracy in reports, documentation, and data entry. CustomerService: Professionally assist with internal and external customer queries and provide support. Adaptability: Flexibility in handling changing priorities and tasks. Team Collaboration: Collaborate effectively with colleagues and More ❯
