6 of 6 Customer Service Jobs in Kingston Upon Thames

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. Our body-worn video solutions are … countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s … sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. Our body-worn video solutions are … countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s … sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and More ❯

support and assistance to customers for any product related issues. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. This role requires excellent customer service … via telephone or email) relating to DEMS. Receiving, logging, and tracking all DEMS/software cases and communicating the status/resolution to the customer for escalated Software issues. Troubleshooting and resolving complex DEMS related issues. Escalating unresolved calls to the product engineering and development team providing full documentation … and explanation of the issue, to enable them to provide a suitable fix or patch relating to the issue. Maintaining a high degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service More ❯

support and assistance to customers for any product related issues. The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. This role requires excellent customer service … via telephone or email) relating to DEMS. Receiving, logging, and tracking all DEMS/software cases and communicating the status/resolution to the customer for escalated Software issues. Troubleshooting and resolving complex DEMS related issues. Escalating unresolved calls to the product engineering and development team providing full documentation … and explanation of the issue, to enable them to provide a suitable fix or patch relating to the issue. Maintaining a high degree of customer service, ensuring calls are logged, issues updated and calls closed or escalated as required, in a timely fashion and in line with service More ❯

to our omnichannel retention strategy. You will work closely with our internal teams and technical support agencies on projects and integrations relating to our Customer Data and Experience Platform, Bloomreach to co-ordinate across departments where CRM use cases require Omnichannel solutions and/or data mapping between systems. … on improvements and ROI of potential integrations and any new Bloomreach functionality. Map out data flows and structure, events, attributes and imports to enrich customer data and enable targeted use cases Work with our development agencies and internal content & design teams on the upkeep and optimisation of CRM touchpoints … case projects to internal teams and external development partners, writing scopes with clear aims and objectives and a focus on creating smooth and engaging customer journeys and personalised experiences Manage, plan & prioritise technical task backlog into CRM roadmap and development tracker, feeding back on any blockers or resource clashes More ❯

like TalkTalk and BT. - You will be given full and continuous training in this role, and support throughout your working day by a dedicated service centre. - You will undertake shifts on a Rotational basis with the option of flexible working - This is a field based position - you will be … driving from one job to the next, while maintaining a high level of customer service. Key Requirements of Telecoms Engineer: - Full UK driver's license with no more than 6 points and have held this for at least two years (essential) - You must have an interest in IT, broadband … telephone, and digital TV technology. - You will be Friendly, Customer focussed and desire to resolve customers Issues. Why Choose a Telecoms engineer career? - Benefit from the support and resources of a leading telecommunications company. - Make a difference every day as you enhance connectivity and improve digital experiences for customers More ❯