1 to 25 of 40 Customer Service Jobs in Leeds

Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the … role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions Description Capture and record customer data to understand Customer Service performance and outputs … across data stream including CRM (Hubspot) & ERP systems Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service Create data-driven More ❯

to ensure contractors, consultants, agency staff etc. join the Bank in a timely manner, that necessary documentation is received, and the hiring manager and new joiner receive a positive customer experience. This requires building knowledge of the onboarding journeys for contingent workers that join via procurement channels or the Public Sector Resourcing Framework (PSR). The Network Access Administrator … environment with conflicting priorities at times, both roles will suit someone who can use their initiative, is able to be reactive to the situation at hand and provide excellent service to customers! The role holder(s) will be responsible for Contingent Worker Onboarding Delivering all aspects of Contingent Worker onboarding, working autonomously to deliver required onboarding tasks. Working collaboratively … with the team to deliver excellent customer service through effective communication, reliability, knowledge sharing and being a key contributor. Understanding the different types of Contingent Workers and their requirements. Ensuring correct documents have been received to start the onboarding process and practice accurate data entry on the relevant systems. Creation of the worker's account within One Bank More ❯

you'll be empowered to do your best work every day. What's In It for You? Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting-edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

Service Desk Analyst/1st line IT Support (Cloud) – Hybrid role based near Leeds- Mon – Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst/1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging and closing … tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst/… Cloud) , you will need to have strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst/1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a More ❯

Service Desk Analyst Leeds - hybrid Permanent Summary We're seeking a Service Desk Analyst with strong relationship building skills and great customer service to join our team in the Leeds office. As the first point of contact for all NG Bailey colleagues, you'll play a key role in delivering an excellent colleague experience by troubleshooting … of the key deliverables for this role will include: Ensuring process documentation is accurate and up to date Identifying process improvements and agreeing changes to processes with the Senior Service Desk Analyst. Acting as a point of contact for phone calls and emails from staff regarding IT issues and queries Ensuring that requests for assistance are properly logged, assigned … and responded to in accordance with the ICT Service Level Agreement (SLA) Escalating major incident and high impact user calls to the correct team in a timely manner, ensuring that escalation procedures are adhered to and within the SLA. Assisting in IT Projects as delegated, from request for change (RFC) through to implementation and review, to support the continued More ❯

Service Delivery Manager Leeds (x2-3 days remote-working per week) c£50,000 to £55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices … and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/… Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to-day IT service operations More ❯

We are seeking a motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment. Role As a professional services team apprentice, you will play a key supporting role in helping the team … deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design, and customer interaction. Communication and Correspondence: Responding to emails, phone calls, and … hoc administrative tasks Assisting with internal award processes or business continuity efforts Learning and Development: Participating in training sessions and shadowing experienced staff Developing knowledge of business operations and customer service Taking initiative to improve processes and contribute ideas These apprenticeships are designed to build foundational skills in business administration. Duties and Responsibilities: Support the team in gathering More ❯

IT Service Desk Analyst Location: Leeds, Job Type: Contract Duration: 3 months Start: ASAP Rate: £130 - £160 INSIDE Required Skills & Qualifications: Experience troubleshooting issues with Windows 11 and Microsoft Office 365. Familiarity with diagnosing internet connection and Wi-Fi issues. Day-to-day administration skills in Active Directory and MS Exchange Console. Basic networking experience, including patching and knowledge … software maintenance, including Windows updates and Anti-Virus. Strong problem-solving and analytical skills, with the ability to work calmly under pressure. Good knowledge of ITIL methodologies and excellent customer service skills. At least one year’s experience in a professional services environment is preferred. More ❯

The Role A key priority for the team is to organically grow our existing customer account base via cross sell and up sell as well as continuing to acquire new business customers. You will lead the team to increase the average spend per account, whilst also delivering the highest of standards of customer service satisfaction. This is … get things across the line. Key Responsibilities You will be widely recognised as an authority within the organisation and by external peers for your extensive knowledge and experience in customer success and account management Demonstrable success in managing complex sales cycles, including selling sophisticated solutions and engaging with multiple stakeholders across diverse sectors Proven success in driving revenue growth … through effective cross-sell and up-sell strategies. Your experience will include developing and executing plans that increase account value and customer satisfaction Strong relationship management skills with a track record of delivering excellent customer experiences. You will have a deep understanding of client needs and the ability to foster long-term partnerships Extensive knowledge of relevant market More ❯

users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/… Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of Windows operating … systems and Microsoft 365 Experience with Active Directory, Group Policy, and Exchange Online Exposure to Citrix environments and basic network troubleshooting Excellent communication skills with a professional and customer-focused approach Able to prioritise, multitask, and remain calm under pressure A proactive, organised individual who takes ownership of issues A full UK driving licence is desirable due to occasional More ❯

users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities Provide 1st and 2nd line technical support for all IT incidents and service requests Troubleshoot and resolve hardware, software, and networking issues Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online Support and maintain Windows 10/… Teams, SharePoint, and Citrix Virtual Apps & Desktops Assist with system upgrades, deployments, and IT projects Maintain accurate IT asset management and documentation Deliver a high level of customer service to users at all levels Required Skills & Experience Previous experience in a 1st or 2nd line IT support role (professional services experience preferred) Strong technical knowledge of Windows operating … systems and Microsoft 365 Experience with Active Directory, Group Policy, and Exchange Online Exposure to Citrix environments and basic network troubleshooting Excellent communication skills with a professional and customer-focused approach Able to prioritise, multitask, and remain calm under pressure A proactive, organised individual who takes ownership of issues A full UK driving licence is desirable due to occasional More ❯

aviation ground support equipment is seeking an International Sales Manager to join its expanding team. The company designs and delivers a broad range of high-quality equipment used to service, maintain, and support aircraft worldwide, working with both commercial and defence customers. This is a long-term contract position offering flexibility, autonomy, and the chance to represent a well … across assigned territories within Eastern Europe, Africa, and adjacent regions. Build strong relationships with distributors, operators, and end users to grow market share and identify new opportunities. Respond to customer enquiries and RFQs, coordinating quotation preparation and ensuring timely communication. Utilise CRM tools to manage pipelines, forecasts, and structured reporting. Attend international trade shows and customer meetings as … required (approx. 6 weeks travel per year). Collaborate internally across customer service, product support, and finance to ensure seamless delivery and client satisfaction. Support new product introductions and share market insights with product teams. Requirements Proven track record in B2B international sales, ideally within aviation, industrial, or capital-equipment sectors. Strong relationship-building and negotiation skills. Excellent More ❯

Are you data-driven and customer-centric? Do you enjoy building solid relationships resulting in revenue and growth? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has … from today's top model creators for each individual legal use case. About the Role As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management. Responsibilities Responsible for managing and closing renewal opportunities with existing … achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities, Identifying account issues, needs and demonstrate the business value of Lexis Nexis products Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact Adhering to planning, documentation, reporting and data recording in line with agreed methods and More ❯

SaaS company supporting clients across the UK and internationally. We're looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you'll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we're looking for: 2-4 years' account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly organised … proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

build AI-powered Cloud, Data, and Cybersecurity solutions that empower businesses today and transform them for the digital future. Working across sectors such as healthcare, finance, manufacturing, and public service, we partner with our clients to enhance efficiency, drive innovation, and deliver measurable results. SPG Intelligence is part of the Solution Performance Group, a UK-based organisation leading the … continuously developing product and industry knowledge Representing SPG Intelligence professionally at all times, living our values and contributing to our collaborative culture About You: 2+ years experience in sales, customer service or a relevant commercial role (tech/SaaS preferred but not essential) Confident making high volume cold calls and engaging senior-level decision makers Familiarity with CRM More ❯

so much—and now we are looking to what comes next and who wants to join us. As a D2C brand operating online, our website is key to our customer journey, and ultimately our success. This role offers an exciting opportunity to someone who relishes anything to do with ecommerce and websites, who enjoys the fast pace of an … out ways to better, improve and move with Shopify developments. Being able to switch between methodical and organised administration to contributing seeking opportunities for growth. Shopify, SEO, CRO and customer journeys will be their daily joy. Role Responsibilities: As an Ecommerce Executive, you will join a team where your role is vital to the success of the global ecommerce … be responsible for the creation, publishing, merchandising and optimisation of all digital content across our ecommerce channels. You will work closely with all departments including marketing, merchandising, operations, and customer service to prioritise web development projects This an exciting opportunity to further enhance your existing experience in a successful brand. This role is ideal for someone who has More ❯

making a real impact — ensuring mission-critical systems run seamlessly where they matter most? A leading international provider of advanced security and detection technology is looking for a Field Service Engineer to join its UK team, primarily to cover the West Yorkshire and North West regions. As a Field Service Engineer, you'll be the go-to expert … in maintaining public safety, working with industry-leading systems used across the aviation and security landscape. We’re looking for someone who combines technical expertise with great communication and customer service skills. You should be comfortable working both independently and as part of a small, dynamic team. Key requirements: Technical training (e.g., electronics, electrical engineering, or military background … Solid experience in a field service role, ideally within high-tech, security, or aviation industries Strong understanding of digital/analogue circuits — Linux experience is a bonus Confidence working with high-voltage systems and complex diagnostic equipment Ability to work under pressure, manage competing priorities, and travel frequently Desirable experience: Experience with x-ray or CT-based technologies Background More ❯

Network Implementation Engineer/Network Consultant Hybrid based. One of the most successful and rapidly expanding mid-tier IT Service Providers in the UK are seeking a Network Consultant to join their growing team. They are one of the most highly decorated IT Service Providers in the country. The work will involve designing (HLD/LLD) and delivering … engineering, OSPF, BGP, and QoS on Cisco networks. Experience in the troubleshooting and configuration of Cisco network equipment Experience in deploying SD-WAN solutions (Ideally Fortinet) Excellent communications/customer service skills and experience liaising directly with customers, vendors, service providers and suppliers. Comfortable working independently on projects and support issues Experience configuring/troubleshooting Cisco and More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

audiences Ability to build long—lasting professional relationships Ability to handle difficult conversations Excellent analytical and problem solving skills, attention to detail; well organised Proactive and independent thinker Excellent customer service skills Strong presentation skills with the ability to convey key messages to diverse and wide audiences Exceptional Stakeholder Engagement skills Experience working to targets, and good billing More ❯

audiences Ability to build long—lasting professional relationships Ability to handle difficult conversations Excellent analytical and problem solving skills, attention to detail; well organised Proactive and independent thinker Excellent customer service skills Strong presentation skills with the ability to convey key messages to diverse and wide audiences Exceptional Stakeholder Engagement skills Experience working to targets, and good billing More ❯

diverse business client base, this organisation continues to grow its presence in the cloud computing and data protection space. Representing a well-established client committed to innovation and outstanding customer service, the recruiter is searching for an individual who thrives in a fast-paced, target-driven environment and is passionate about helping businesses adopt cutting-edge IT solutions. … campaigns and enhance lead conversion. Maintain accurate records of sales activity in CRM platforms, ensuring pipeline visibility and performance tracking. Support the broader sales team in achieving revenue and customer acquisition goals. Keep abreast of evolving industry trends, competitor activity, and new technologies relevant to cloud and SaaS services. Candidate Profile Ideal candidates will bring a blend of sales … acumen, technical curiosity, and a customer-first mindset. The role would suit someone eager to develop their career in the technology sector with a forward-thinking and well-regarded cloud provider. Essential Experience & Attributes: Background in B2B inside sales, telesales, or lead generation (experience in IT, SaaS, or technology services is highly beneficial). Confident communicator with strong interpersonal More ❯

to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take … squad, owning, managing and prioritising the delivery of product features, services and enhancements, documenting requirements, and rallying the team around the product backlog. You'll be responsible for improving customer journeys and experience across the products, to create the leading platform in the self-directed investing market, working as the link between the business and IT delivery. The role … duties and following standard project governance processes and documentation. Work with Project Managers to help build out project plans and work with Product Managers and UX to help define customer journeys Carry out detailed analysis of the business needs, requirements, impact, scope, risks, benefits and technical dependencies Own the analysis process for your product or project workstream including, the More ❯

day operational control of multiple small to medium contracts/onsite control of individual large contract focusing on delivery. This includes safety, quality, cost control, performance to programme and customer service. Key Qualifications and Experience: Degree in Geology, Engineering Geology, or a closely related discipline Significant experience in engineering geology, ideally in a consultancy or contractor environment Proven expertise More ❯

specialist sectors. This is a strategic field sales position, ideally suited to someone with a strong understanding of electronic manufacturing or component distribution who is ready to lead on customer acquisition, technical engagement, and long-cycle commercial growth. Key Responsibilities Secure new OEM customers across high-growth verticals such as medical, industrial, automation, navigation, and specialist electronics Expand revenue … Why This Role? Join a resilient, future-facing EMS business with UK and European manufacturing capability Work with forward-thinking, technical colleagues who will support you in delivering outstanding customer service Benefit from a field-based commercial culture that values autonomy, credibility, and proactive effort Combine the best of new business challenge with the stability of selected house More ❯