1 to 25 of 43 Customer Service Jobs in Leeds

+ 10% Bonus + Benefits The Opportunity We are seeking an experienced Enterprise Contact Centre Manager to lead the transformation and consolidation of multiple customer-facing operations into a unified, enterprise-wide contact centre function. This is a highly visible leadership role with responsibility for bringing together several established … service desks and customer support functions that provide critical services across employee services, IT support, financial administration and public-facing service operations. The successful candidate will play a key role in shaping the future customer experience strategy, driving service excellence and leveraging technology to create ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! We currently have an exciting opportunity for a for Catchment Team Leader to join … Customer Management Centre Work Type -This is a permanent role, working full time 37 hours per week, the working pattern we have available is working Monday to Friday 8.00pm- 4.00pm with one weekend day to be worked, every other week and a corresponding day off in lieu during ...

Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference … customers lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating ...

products sector. Supplying trade professionals and commercial customers across the UK, the business has built a strong reputation for reliability, technical expertise and outstanding customer service. Due to continued growth, we are seeking an experienced Technical Support Specialist to provide expert technical assistance to customers, installers and colleagues. This … excellent opportunity for a technically minded individual who enjoys problem-solving, delivering exceptional customer service and working with innovative products. The Role As a Technical Support Specialist, you will become a key point of contact for technical enquiries, helping customers and installers diagnose issues, configure products and achieve ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring … consistently high standard of service delivery. You will join Alscient's Managed Services team, supporting customers across a range of sectors. This is a hands-on leadership role, where you will be actively involved in service reviews and customer conversations while remaining closely engaged in your team ...

Position: Salesforce Technical Architect - Service Cloud & Agentforce Employment Type: Contract Start: ASAP(August/September 2026) Duration: 12 Months Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation … largest organisations. The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership. Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme . This senior, hands‐on role ...

proactively seek resolutions for customers while keeping them informed of progress. Responsibilities: Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues Escalate incidents where required … line teams Display excellent customer service and maintain outstanding customer satisfaction levels Record end user identification information Record incident details with a high level of accuracy Carry out initial analysis on incidents and requests to assess appropriate next steps Prioritise, schedule and escalate incidents as and when ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Leeds Valley Park Work type: Permanent role, working full time 37 hours … learn, experiment, solve problems and build the skills needed for the future. What skills are we looking for? Previous experience of working in a customer service, coordination, administration, workplace, hospitality, facilities or learning support environment. Strong organisational skills, with the ability to manage bookings, schedules, room requirements ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Customer Application Support Technician | Jira | SQL Hybrid, 2 days a week onsite – Leeds or Bradford We’re looking for a Customer Application Support Technician to join a growing SaaS environment, providing 1st Line application support to external customers and businesses. This is a customer-facing application support … role where you’ll troubleshoot issues, manage tickets, guide users and work closely with Engineering, Product, Account Management and IT Service Delivery to get problems resolved. What you’ll be doing: • Act as the first point of contact for customers • Triage, log and diagnose application issues • Manage tickets through ...

your work feels meaningful, you will feel at home at Ricoh. What you will be doing This role will report to the IT Service Requests Manager and will be responsible for providing excellent support to our internal colleagues for Service Requests via phone, e-mail and face … will be working in a fast paced, high volume and sometimes challenging environment within a fun team. Department Duties: Serve as primary contact for customer queries/requests delivering excellent customer service. Initial assessment, approval and resolution of incidents and service requests Take ownership and responsibility ...

seeking a skilled Microsoft Dynamics 365 Developer with experience in Dynamics 365 Customer Engagement (CE) and Power Platform. The candidate will be responsible for designing, developing, customising, and supporting enterprise CRM solutions while working closely with business stakeholders, functional consultants, and solution architects. Key Responsibilities Develop and customise Dynamics … applications (Sales, Customer Service, Field Service). Configure entities, forms, views, dashboards, business rules, and security roles. Build Power Apps (Model-Driven and Canvas Apps), Power Automate workflows, and Power Pages solutions. Design and implement integrations using Azure Functions, Logic Apps, Service Bus, and REST APIs. ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network … resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management ...

proactively seek resolutions for customers while keeping them informed of progress. Role Adopt ITIL best practice, to handle incoming incidents or requests to the Service Desk via: telephone, email or end-user portal to ensure courteous, timely and effective resolution of end user issues Escalate incidents where required … line teams Display excellent customer service and maintain outstanding customer satisfaction levels Record end user identification information Record incident details with a high level of accuracy Carry out initial analysis on incidents and requests to assess appropriate next steps Prioritise, schedule and escalate incidents as and when ...

business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also open … across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line resolution rates. Take ownership of customer issues from initial contact through to resolution, ensuring communication stays clear throughout. Work closely with the Product team when more complex technical problems need ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … policy. Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service ...

Windows-based environments Assisting with user account administration and access requests Escalating more complex technical issues where appropriate Maintaining accurate records within the IT service desk system Supporting IT projects and technology rollouts across the business Occasionally travelling to company sites if required About You We're open … desire to build a long-term career in IT. You may have: An IT-related degree, apprenticeship or qualification Previous experience in a Service Desk, Helpdesk or IT Support role Built or repaired your own PCs or laptops A strong personal interest in technology and troubleshooting Experience gained through ...

West OPS CMHT admin support a number of clinical and medical staff who deliver mental health care and treatment within the community. The service is looking to recruit a secretarial staff member into their service. Working within this role, you will provide comprehensive secretarial support for the clinical teams. … will be required to have a strong and professional work ethic, have excellent communication, organisational, and customer service skills, and be able to multi-task to a high level. There is an expectation that you will be highly IT literate. Previous experience of audio typing and minute taking ...

benefits package We are looking for a bright, ambitious Ecommerce Assistant to support the continuous improvement of our website, with a strong focus on customer experience and overall sales performance. You will have an analytical mindset and understand the complexity of the customer journey, whilst thriving from … maximize sales for the different customers in each market. Conduct research on competitors in the different markets and the trading conditions Liaise with customer service to solve any issues raised Liaise with the product team about stock updates About You Strong communicator Team player with ...

Focus on SAP seeks a Salesforce Service Cloud & Agentforce Technical Architect to lead the target-state architecture for a major enterprise customer service transformation. You will own end-to-end architecture across Service Cloud, Agentforce, integrations, security and deployments, ensuring scalable and compliant solutions. The role ...

Provide Administration Support to QA Manager, to help Managers & Staff Deliver Business Success in line with Best Practice. To provide a Full Scanning & Photocopying Service as part of the Quality Systems Team. Key Responsibilities of the Quality Assurance Assistant role will involve: Quality Assurance: Completing QA Pass Sheets/… through Manufacture (ie Scratch Malachite, Sellotape, Print Quality etc) Overseeing Colour Standards including Creating New Standards, Removing Old Standards from System, Sending Standards to Customer for Approval, Allocating Standards. Attending Quality Meetings. Assisting with Research & Development Product Testing if required/Assisting with Trials. Handle Customer & Internal Complaints ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will be based in Leeds Valley Park - Hybrid Working (3 days … Business Analyst to join the Technology team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

brand-new business location within a specialist cable management division is looking for an ambitious Business Development Manager to help build the customer base and drive sales across Yorkshire, the Humber, the North East and Lincolnshire. This is an exciting opportunity to join a new venture at an early … have the backing of an established and highly respected national group, while enjoying the autonomy to develop your own territory, build strong customer relationships and win new business. You'll be joining a 1.7 billion group of distribution businesses with an excellent reputation for quality products, strong supplier relationships ...

clients, and other contractors to ensure projects are delivered on time and within scope. Complete all required documentation, including commissioning records, test results, and service reports. Ensure all work is carried out in accordance with Health & Safety regulations and company procedures. Provide technical support and guidance to customers where … carrying out site surveys and producing accurate reports. Good understanding of relevant industry standards and best practices. Full UK driving licence. Strong communication and customer service skills. Ability to work independently and as part of a team. Desirable Skills Experience with multiple Warden Call manufacturers and platforms. Knowledge ...