1 to 25 of 44 Customer Service Jobs in Leeds

SUMMARY The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work … orders for completion by vendors. Schedules conference rooms and audio visual equipment. Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. Contacts customer for additional information and communicating the steps in the … work order process. Runs, reviews, and distributes various customer service reports as necessary. May generate and dispatch service request work orders for completion by vendors. May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level More ❯

Select how often (in days) to receive an alert: IT Service Manager, EMEIA Department: IT Location: GB INTRODUCTION JOB PURPOSE The Regional IT Service Manager (EM EIA) is responsible for supporting the delivery, performance, and continuous improvement of IT services across the region. They ensure adherence to global service management processes, lead regional service reporting, and … drive actionable insights to improve service stability and user experience. Acting as the primary contact for service management in the region, they work closely with central teams, vendors, and stakeholders to manage service risks, support issue resolution, drive continuous service improvement plans, and embed service excellence into regional IT operations. RESPONSIBILITIES Partners with the Regional … Leadership Team to develop and drive the regional IT strategy, ensuring service is embedded in all regional IT activities. Holds responsibility and accountability for IT services delivered to local business stakeholders and acts as the conduit between central IT and the region, including managing escalations. Collaborates closely with the Regional Service & Delivery Team to engage with and fulfil More ❯

Network Customer Service Coordinator D Co E Job Description Project: Telecom Infrastructure Project Reports to: Team Lead/Manager Roles Involved: Task/Order Progression, Customer Communication, Call Handling, Task Allocation & Management, Jeopardy Management= Role & Responsibilities: The key objective of the DCoE is to provide support to Field Engineers. Provide on-the-job support to enable tasks … to be completed as effectively as possible. Aim to stop repeat fault reports to improve the customer experience. Handle reactive engineering calls and proactive provision and repair fallouts. Make real-time decisions based on diagnostics and suggest available/alternate options to field engineers after reviewing live system reports. Read, analyze, and understand design & planning specifications to coordinate successful … company while maintaining all required call etiquettes when dealing with customers. Liaise with other regional teams to understand timelines and ensure contractual dates are met and all required Key Customer Interactions (KCIs) reach customers on time. Provide support five days a week, Monday to Saturday. Work shifts between 8 AM and 5:30 PM on weekdays. The scope of More ❯

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service … at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that More ❯

forefront of technology innovation and we invite you along on this journey Job Description Answering Inbound Calls From Customers And Dealing With General Enquiries Providing A Friendly And Helpful Service, Displaying A Passion For Customer Service Accurately Updating And Maintaining An In - House System, Processing Mid-Term Adjustments And Cancellations On Existing Policies Collecting Payments For Amendments … Or Missed Direct Debit Payments Solving Customer Queries Throughout The Life Of Their Policy And General Administration Document Processing, Letter Writing, Dealing With The Setting Up/Cancellation Of Direct Debits Qualifications Good customer service and communication skills Good organisation skills and ability to multitask with good attention to detail Good knowledge of Microsoft Office Products An More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating More ❯

on delivering responsive, high-quality support across Microsoft 365 environments, on-premises and hybrid Active Directory setups, and full network installations. Our growing team values initiative, curiosity, and a customer-first mindset. Position Summary: We are looking for a passionate and eager-to-learn Junior IT Engineer to join our team in an apprenticeship or entry-level capacity. You … family with IT issues, tinkered with networks, or explored IT projects in your own time. You will work alongside senior engineers to gain hands-on experience supporting our diverse customer base, which ranges from single-person businesses to organizations with 300 users. You’ll help deliver IT support and services including Microsoft 365 administration, on-premises and hybrid Active … first-line IT support, escalating issues as needed to senior team members. Assist with telephony systems and broadband installations for clients. Accurately document solutions, configurations, and procedures. Deliver excellent customer service to a wide range of clients, from sole traders to larger organisations. Take part in ongoing training and learning to develop your IT skills. Training Firebrand’s More ❯

possible, don’t miss out on this opportunity! Not a Graduate? No problem, we are looking for people to join our team with experience working in Sales, Retail, Hospitality, Customer Services, Events, Marketing, Recruitment or similar areas – that would love to start a career in recruitment. Working in recruitment isn’t for the faint hearted, it’s exciting, fast … be passionate, ambitious, money motivated and driven to succeed in your career. It’s a great sector to get into if you want exposure to sales, marketing, and events, customer service and so many other industries as it’s such a multifaceted role where no day is the same! You will start to build your own mini business … positively to feedback and training. Strong desire to provide a positive candidate experience. Punctual, dependable, and committed to delivering results. Internship or part-time experience in an office, sales, customer service, marketing of events planning (Desirable but not essential) Understanding of the recruitment process or interest in the recruitment industry What do you get in return? Competitive basic More ❯

Sallybrings a stellar track record with over 25 years of experience in the conveyancing field. Simply is the leading premium conveyancing provider in the UK. We blend high street customer service principles & technical expertise with state of the art processes, technologies and support. What makes Simply special is our adherenceto the following principles: No One Cares More At … can provide real time feedback to clients and agents., 1 lawyer to 1 client, just like it should be! We're able to give an unparalleledquality of level of service which is why we're one of the highest rated conveyancers on TrustPilot, Feefo & Google. A Great Place To Work At Simply we've created an environment that is … Simply Conveyancing Property Lawyers ("Simply") is one of the UK's leading providers of residential conveyancing services to home movers. Through embracing technology and driving best-in-class client service, Simply has become one of the fastest growing conveyancing businesses in the UK. Our reputation for excellent customer service is underpinned by leading ratings on review sites More ❯

Enterprise Security Service Engineer Leeds/West Yorkshire Salary: Up to £42,000 + Company Car + Full Benefits Package Location: Leeds/West Yorkshire (Field-Based) Are you a skilled and driven Security Service Engineer looking to take the next step in your career with a leading enterprise solutions provider? We are seeking a highly capable and … experienced Enterprise Security Service Engineer to join our growing team, delivering exceptional service across key commercial and enterprise client sites throughout Leeds and West Yorkshire. The Role: As an Enterprise Security Service Engineer, you will be responsible for the service, maintenance, and fault diagnosis of high-end electronic security systems across a portfolio of blue-chip … and enterprise-level clients. This role offers a dynamic environment with exposure to a wide range of cutting-edge security technologies. Key Responsibilities: Service, repair, and maintain enterprise-level CCTV, Access Control, and Intruder Alarm systems Respond to reactive maintenance issues across client sites Carry out system diagnostics and fault finding Ensure all work is completed to industry standards More ❯

that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in Dublin. Responsibilities include: Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing and approving risk assessments/method statements … completion. Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing … record leading dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness More ❯

Power Platform, M365, and Active Directory. Your experience will include the following: Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs. Hold an advanced Microsoft Dynamics 365 CE/CRM functional certification such as Microsoft Certified: Dynamics 365 Marketing/Sales/Customer Service Functional Consultant … Services, Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology or equivalent. Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder. Field Service, HR, F&O or equivalent. Experience in high-level planning and implementation methodology of projects, using agile Scrum methodology. Experience with process mapping and development More ❯

Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst ?to come and join our customer-driven, diligent, and collaborative team on a permanent basis. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and … for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference What youll do Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support patient care across the UK by professionally diagnosing and resolving issues within our … bespoke hardware and software products. This is the perfect opportunity if you are looking to break into the technology industry and join a collaborative service support team. This doesnt mean we need you to have extensive technology support experience; we can teach you that, but the roles will see you have a more technical focus and will provide you More ❯

continually enhancing our skills and services. There has never been a better time to join EQ. As a senior member of the team, providing an efficient, accurate and friendly service to all our colleagues and customers will be second nature to you. Striving to support your team and identifying improvements in our processes, demonstrate initiative, judgement and certainty. The … million pension scheme members and paying three million people over £21bn a year. Paymaster works with some of the largest pension schemes in the UK, including the National Health Service scheme with more than 2.6 million members and the Armed Forces Veterans, which we have continuously served since 1836. Core duties and responsibilities: Will be providing administration service to customers, working to Service Levels with adherence to quality targets. Completing/checking and auditing casework and providing constructive feedback, coaching and training to your colleagues is a big part of what you will be doing. Will be expected to have engagement with our client contacts helping to resolve complex customer enquiries based on competent working More ❯

of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time … service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice - Develop, implement … or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience - Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams - Inspire front line teams to go beyond the standard "call of duty" to find creative solutions More ❯

and every global continent. The Role You'll be working with Dynamics 365 CRM/CE and Power platform solutions across the solutions architecture, and and delivery within a customer facing environment . Understand customer's intent and existing architecture and propose a best possible solution to their business problem and processes. Design FDD + Solution design documents … good technical understanding is ideal. Essential Technical Skills: Experience of Dynamics 365 CRM/CE functional design + architecture + capabilities at enterprise Design experience in Dynamics 365 including Customer Service Experience of Power Platform RQ's + capability (Power Apps Portals, Model-Driven/Canvas Applications), Dataverse, Power Automate) Experience of full custom and extended Dynamics CE … to work with large developer and technical architecture teams The Benefits: These include very competitive salary's, Bonuses, Private Medical Insurance, Employee Assistance Program, Income Protection Cover, Death in Service Cover, Group Personal Pension Plan with enhanced employee contributions, Flexible Working and majority remote working from home. Plus some of the best transformation projects there is in the UK More ❯

Job ID: Afaq - Warehouse Branch At Amazon, we strive to be earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of … colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the 'face of IT' to the Business and you will thrive in providing world-class service to our customers. You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements. Business … Area: Operations - Fulfilment Centre and Logistics The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base. What makes this team a great place to work? Day 1 opportunity - You will be joining a team that is responsible to what happens after the customer clicks "buy". More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN Manual Handling training Experience working More ❯

team, working closely with colleagues across Software Development, SaaS Delivery (Google Workspace), and Engineering Delivery (GCP) to ensure the seamless development and deployment of innovative solutions for their diverse customer base. This role demands a proactive approach, strong interpersonal skills, and a commitment to excellence in every project. Key Responsibilities: Project Leadership & Accountability: Take ownership for flawless project delivery … Project Management: Demonstrated experience in the IT sector, delivering projects to a high standard, with solid expertise in project scope definition and execution. Exceptional People & Communication Skills: Thrives in customer-facing environments, building strong rapport, utilising empathy, and communicating articulately and transparently across all levels. An outgoing, confident, and engaging style is key. Highly Organised & Adaptable: Superior organisational skills … through on commitments, and adept at managing multiple projects concurrently without compromising quality. Consultancy Mindset: Prior experience in a consultancy role, understanding client engagement, with a deep commitment to customer service and exceeding expectations. Desirable Skills & Experience: Consultancy Background: Prior experience working in a consultancy role, demonstrating an understanding of client engagement models and solution delivery within a More ❯

Engineering - frontline problem solving and improvement projects in the Pre-Delivery Inspections of new vehicles. Where applicable, you may also experience business functions outside of Engineering, such as Finance, Customer Service, and Sales in order to gain a full understanding of our business. Regular time for self-reflection and review, and one-to-one meetings with your manager … player. Drive Continuous Improvement: Open to new things/adaptable. Proactive and able to use your initiative. Able to prioritize your time to achieve results. Focus on the End Customer: Inquisitive to learn and understand. Can deal with ambiguity - able to make insights from different information and work on different projects. Understand, and consider, the impact on the end More ❯

role with autonomy, variety, and significant earning potential. Role Summary You will be responsible for the full sales cycle from lead generation and prospecting, through to onboarding and early customer support. Youll be the main point of contact for new customers during their first 12 months, ensuring a smooth and positive experience before handing over to our Account Management … development with relationship management and is ideal for someone who thrives in a fast-moving, entrepreneurial environment. Key Responsibilities Identify, engage and convert new sales opportunities Manage the full customer journey from initial contact to first-year support Build long-term relationships and deliver outstanding customer service Attend trade shows, exhibitions and occasional site visits (some weekend More ❯

not essential (training provided). Understanding of HVAC principles and building services would be an advantage. IT literacy, including Microsoft Office and system configuration tools. Excellent communication skills and customer service focus. Able to work independently and manage multiple projects across the region. Full UK driving licence. Package: Salary: £40,000 - £50,000 (dependent on experience). Company More ❯