1 to 25 of 48 Customer Service Jobs in Leeds

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service … it takes to succeed The following information should be read carefully by all candidates. Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction … petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need. Plan all jobs to maximise more »

management systems connectivity, asset and building automation control and more! By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth. As a Technical Solutions Engineer, you'll play a crucial role in ensuring the seamless integration and functionality of … systems will be instrumental in providing top-level support to clients, troubleshooting technical issues, and implementing effective solutions. Key Responsibilities: Report to the Technical Service Lead Provide expert technical support to clients utilizing the IoT- based energy solutions, including the integration of PV technology, smart building applications, and sustainable … Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications Uphold practices to ensure customer satisfaction and engagement throughout troubleshooting and technical enquiry case Escalate technical cases for further exploration or conclusion Utilize systems tracking and database to log more »

Field Service Engineer, Medical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £38,000 to £44,000 On Target Earnings £52,000 Bonus 10% Overtime (Circa £4,000) Company Car Pension Scheme … Excellent Opportunities for Career Advancement Year End Salary Review The Role - Field Service Engineer, Medical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient … ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer, Medical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in more »

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice … and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within … relating to compliance procedures, especially data security Job Specific Qualifications: At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center Experience of working in a technical or software support capacity would be more »

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, cap hpi have a mission to be the most innovative, accurate … is vital for this role, ensuring that interactions are documented and decisions explained. What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the … to newly development trends of cases as well as poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and more »

What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well as … poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes … within designated software. Monitor the status of claims and claim types to highlight risk management and loss control issues. Negotiate settlement fees with the customer according to agreed parameters. Proactively manage both the GDPR and MIAFTR inboxes acting as support for both Investigate and correct vehicle asset information supporting more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … provide you with an abundance of great skills to then support you in furthering your career here at EMIS. Our Isle of Wight support service team meet in the office twice weekly on Monday and Tuesday. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM … then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several pharmacy products. You will more »

Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Responsibilities Responsible for setting customer expectations, managing customer timescales by guiding customers remotely through their implementation and roll out of Every products and services Building excellent working relationships with customers to help increase product engagement Managing multiple product roll outs at once to the same high standard throughout all interactions Providing excellent levels … of customer service and online guidance to multiple audiences Working continuously on a project task until completion or referral to another department Ensuring any referrals are passed to relevant departments in a timely manner Working with the Professional Services team and wider company teams to continually improve processes more »

Rapidly growing tech company An opportunity to make a real difference in the world of education! About the role We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries. You will be … main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools! A day in the … life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs). more »

Rapidly growing tech company An opportunity to make a real difference in the world of education! About the role We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries. You will be … main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools! A day in the … life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs). more »

Finance Lender of the Year. Role Desc r iption To support the execution of the Banks Introducer strategy and deliver a professional relationship management service to commercial finance brokers, prospective customers and existing customers providing an exemplary level of service and maximizing value. Principal Accountabilities Building and relationship … for day-to-day management of the relationships. Reviewing, encouraging, managing, and progressing applications from Introducers from initial enquiry through to completion. Owning the customer service to always ensure excellent service for Introducers, prospective customers, and customers. Work closely and collaboratively with all areas of the Bank … to ensure a seamless and professional service is always provided. Promoting the Banks culture and values. Supporting lending applications in line with Allica’s Credit Policy and Credit Appetite. Compliance with all mandatory policies. Being a positive contributor to Allica’s culture, and always promoting our values of Straightforward more »

Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … business plan and sales objectives of the Centre Achieve personal KPI's and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own … strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit more »

+ Training + Progression + Free Parking Leeds - Commutable from Bradford, Wakefield, Huddersfield, Pontefract, Wetherby, Otley Are you a highly motivated individual from a customer services background looking to work for a growing and established company, where you can increase your earning potential through uncapped commission and overtime? On … their recent success and are looking to expand their specialist team. They boast a nationwide client base and specialise in the sale, installation, and service of a broad range of products. In this role you will be joining a high-energy sales team, where you will be the first … for customers, answering in-bound calls, liaising with customers, and maintaining the sales inbox. The role would suit a Sales Administrator with a strong customer background, looking to increase their earnings through uncapped commission and progress alongside a growing company. The Role: Answer in-bound enquiries and servicing calls more »

Installation Engineers are involved in installing Fire Alarm Systems. The successful engineers will install Fire Alarm Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. … We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities. How you will do it Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers. To Service … look for Essential:- Experience within Fire & Security industry Driving license Ability to lift and climb ladders Had or have previous experience working in a customer facing environment Preferred:- Hold current relevant qualifications to the industry i.e. 18th edition/NVQ/City and Guilds/BTEC/FIA Why more »

Internal Sales Executive Insulation & Dry Lining Job Title: Internal Sales Executive Insulation & Dry Lining Industry Sector: Internal Sales Executive, Internal Sales, Customer Service, Branch Assistance, Building Products, Contractors, Housing Insulation, Main Contractors, Sub Contractors, Specialist Contractors, Brickwork, Trade Counter, Counter Sales, Building Materials, Drylining, Masonry, Concrete & Reinforcement, Insulation … specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction sales vacancies and Specification sales positions within: Internal Sales Executive, Internal Sales, Customer Service, Branch Assistance, Building Products, Contractors, Housing Insulation, Main Contractors, Sub Contractors, Specialist Contractors, Brickwork, Trade Counter, Counter Sales, Building Materials, Drylining, Masonry more »

Title: Security Field Service Engineer Location: Leeds area Salary: £30,000 - 35,000 DOE + Van We are loooking for someone with CCTV, Access Control and Intruder Systems servicing and maintenance experience. Preferably with a history of working with a variery of vendors and brands. This role will also … of security and lone worker solutions. Trusted by leading brands and organizations, they combine the capability of a large organization with the agility and customer focus of an independent business. With IT expertise, technical accreditations, and highest-level security clearances, they provide bespoke security solutions across a wide range … of industry sectors. Role Description This is a full-time remote role for a Service Engineer. The Service Engineer will be responsible for troubleshooting, field service, communication, technical support, and maintenance & repair. The Service Engineer will work to solve technical issues and provide support to customers more »

Junior Service Engineer, Medical X-Ray Systems Basic Salary Up To £25,000 (dependent on experience) 10% Bonus Pension Private Healthcare Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training **An excellent opportunity for a service engineer to join a leading manufacturer of medical imaging equipment … and gain training on medical X-Ray, CT and MRI systems** The Role - Junior Service Engineer, Medical X-Ray Systems You will be responsible for: Providing customers with technical assistance via phone and email on faults with medical imaging systems Performing remote trouble shooting and determining the most effective … resolution for issues Guiding customers through the problem solving process Escalating unresolved issues to field service engineers Your Background - Junior Service Engineer, Medical X-Ray Systems To apply you should be able to demonstrate the following: Qualification in electronics or another relevant technical discipline Impeccable customer service more »

Allstaff Recruitment are currently seeking a Field Service Electromechanical Engineer based in the Leeds and Pontefract area for a well-established print finishing equipment company. **You must be based in the Leeds area due to the location of the role and travel requirements** Summary of the Field Service … hours a week Monday Friday including unpaid lunch and travel times, limited overnight stays mainly for training (fully expensed) The role As the Field Service Electromechanical Engineer your role will involve the following important duties: Maintain company equipment on client sites Carry out repair and planned maintenance activities Installation … Mechanical fault finding to component level with some electrical Support with administrative requirements Forge good working relationships with all customers and members of the Service Department The experience required As a successful Field Service Electromechanical Engineer, you will have the following: At least 2 years of Mechanical engineering more »

the UKs largest Asset Rental company and leading provider of material handling equipment.Due to continued growth, we are seeking a skilled and motivated Field Service Engineer to join our progressive team in the Leeds area. Position Overview: As a Field Service Engineer, you will be responsible for providing … at peak efficiency. Executing repairs and replacements of faulty components and parts on-site. Collaborating closely with clients to understand and address specific forklift service requirements. Maintaining accurate and up-to-date service records. Offering technical assistance and guidance to clients on forklift operation and maintenance best practices. … Demonstrate good product knowledge gained from having experience of working on all aspects of forklift trucks, IC Engines, brake systems, hydraulics and electrics. Excellent customer service and communication skills. Ability to work independently in a field service capacity. A valid driver's license. What we offer in more »

a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering … environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support … negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up more »

a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting into the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering … environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail. You will also be providing support … negotiable on experience and offers an excellent work-life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up more »

support. Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues. Role Logging information on Service Desk software and raising a ticket. Providing updates to customers during ticket progression. Providing first-class support and either taking the issue to resolution … Available 1 Closing Date Monday, 20th May 2024 Start Date Monday, 27th May 2024 Desired Skills Communication skills Interest in all aspects of IT Customer focussed Confident telephone manner Strong customer service skills Ability to work under pressure Ability to meet deadlines Drive and ambition Qualifications … CONSULTING LIMITED At Symbol, our strapline, and mission is setting the standard. We have evolved over the past decade into a multi-disciplinary IT service provider and consultancy with a nationwide presence. Encompassing general and specialist remote IT support, engineering, and supplier management, we aim to breathe a breath more »

We have a really exciting opportunity to join a fast paced, rapidly growing technology company based in Morley. They are looking for a Customer Care Training Specialist, the role sits within their vital customer facing team who are the first point for contact for over 8000 customers. What … the ability to assess training needs, measure training effectiveness, and make data- driven decisions Proactive, efficient, and able to work independently Strong sense of customer service Good organisational skills Ability to multitask Confident in dealing and speaking with customers in a polite, courteous, and professional manner What you more »

We have a really exciting opportunity to join a fast paced, rapidly growing technology company based in Morley. They are looking for a Customer Care Training Specialist, the role sits within their vital customer facing team who are the first point for contact for over 8000 customers. What … the ability to assess training needs, measure training effectiveness, and make data- driven decisions Proactive, efficient, and able to work independently Strong sense of customer service Good organisational skills Ability to multitask Confident in dealing and speaking with customers in a polite, courteous, and professional manner What you more »

and review. To be successful in this role you need to have good understanding of the business environment, excellent technical skills and have strong customer service and stakeholder management skills. Key accountabilities Specification, design and development of purpose built Operational MI solutions to meet internal Business and Customer … through the delivery of fact based, data driven reporting and to become a Subject Matter Expert in the field of insightful Operational MI across Customer Services and Collections. Understand and develop the MI infrastructure to provide accurate & timely Operational data from source systems. Ownership of projects and associated stakeholder more »