9 of 9 Customer Service Jobs in Milton Keynes

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of … service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and … and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information More ❯

services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any … complex queries. Manage and understand the expectations of the customer and ensure service lines are adhered to. Ensure internal and external customers have all the required information to support settlement performance. MAIN RESPONSIBILITIES: Pro-actively manage Supplier portfolios to provide a consistently high level of service, ensuring all service lines are met. Work closely with suppliers … Understand the reasons why a supplier will be sent estimated data and what processes are required to rectify this. Analyse, investigate and resolve queries raised by Suppliers or the customer service team (either by e-mail or direct phone calls). Get involved with future contractual negotiations and support the effective delivery of this. Collaborating across the business More ❯

Nottingham Hours: 37.5 per week Full-time Office based (as per above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers … and Network products Good written and verbal communication skills are essential to this role as are good documentation skills Attention to detail Excellent workload management Experience of MI/Customer reporting Excellent communication skills Excellent documentation skills Flexible team member Customer facing skills Ability to assist with Service Integration process (new business) The ideal candidate will have More ❯

such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and More ❯

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday and Friday … accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We’re looking for someone who’s technically capable, customer-focused, and eager to learn. You’ll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1–2 years in a … and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

established itself as online experts in small business networks. A growing B2B company, broadbandbuyer is now an Employee Owned Trust . The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing team, this role is … Liaising with external manufacturers and distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will be provided). Key Tasks Creating … with company objectives for multiple vendor portfolios Collaborating with the marketing team, and also with the internal sales and support teams HTML coding and creation of emails to our customer-base, using MailChimp Working closely with select external brands to ensure our portfolio of listed products is regularly updated Actively sourcing new and engaging content for social media channels More ❯

a senior helpdesk admin professional, who will oversee and look after things when the manager is away. The ideal hire will have experience scheduling engineers, with strong admin and customer service experience. Plan engineer routes. Liaise with customers. Write reports. Help with the team. Answer calls, log and close calls. Support engineer and parts despatch team. Complete jobs More ❯

days in the office) Candidates - will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a clients infrastructure and to minimize the Risk and Impact to their estate by using standardized … methods and procedures. What youll do Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery. Gather information and track status of all change requests and release implementations Ensure all Requests for Changes are registered. Ensure all logged Request for … Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and processes are adhered to in the release of all changes into all environments. Understand and analyse any impacts of, including scheduling More ❯