22 of 22 Customer Service Jobs in Milton Keynes

SaaS Customer Support Manager We are seeking an experienced Customer Support Manager to lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role … where your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within … a SaaS (Software-as-a-Service) company Strong leadership skills with a track record of motivating and developing teams Proven ability to manage helpdesk systems and workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Customer Support Manager Department: Customer Support Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including … team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be supporting customers remotely; however, this role also has the requirement and expectation to travel across UK … IRE and on occasion overseas should the need arise. You will build strong relationships with Kinetic customers at all levels with the aim of ensuring customer satisfaction. You will have a consultative, customer-centric approach to the identification and implementation of solutions that meet the customer's needs Key Responsibilities The successful person is an essential part More ❯

Service Coordinator Milton Keynes Temp to Perm Contract Up to £30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability. This company has offices in Europe, Asia, and … ll be provided with full training on products and systems, and be provided on-going training and development going forward. The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk … week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Good Customer Service skills, time management IT Literate Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply More ❯

CUSTOMER SERVICES MANAGER Permanent - £60,000p/a - £70,000p/a + benefits Based in Milton Keynes (5 days a week) -Flexibility offered This is a truly fantastic and unique opportunity to join a commercially focused Not For Profit organisation who are looking for a 'hands on' person with exceptional organisation and communication skills to join them as … functions, procedures, policies from scratch and be adaptable to an ever changing landscape in the next 2 years. The role is an exciting project to build and run a customer support function for consumers, retailers, and producers and other stakeholders. Starting in a hands-on, start-up environment, you’ll be responsible for setting up all helpdesk operations – from … designing workflows and choosing tools to building a team The right person will have proven experience in setting up or leading a helpdesk or customer service function. preferably in a start-up, transformation, or project-based context Design and implement the helpdesk structure, workflows, KPIs, and reporting. Select and deploy appropriate customer service and ticketing software. More ❯

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on... Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide … responses to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management). Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement. Any exposure to Power BI and SQL is advantageous. Essential Skills Experience … building and running customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written; 2 days per week in Milton Keynes and up to £50k plus package. More ❯

This is an exciting opportunity to join a well-established company with clear progression routes. If you are driven with great communication skills and a willingness to achieve high customer satisfaction levels, then this could be the ideal role for you! Details of this Helpdesk Administrator position include: Act as the first point of contact via telephone and email … for all customer enquiries, accurately recording job details in the IT system. Plan and coordinate engineers’ schedules in line with SLA requirements. Provide support to engineers and the parts dispatch team to ensure smooth operations. Confirm job completion and supply customers with all relevant updates and information. To bag yourself an interview for this role you will have/… be: Solid customer service experience Strong administration experience Strong customer service skills. Excellent communication and interpersonal skills. Time management. Professional telephone etiquette. Organised and methodical. This is a great opportunity for the right candidate to work for a company that really values their employees and where hard work is rewarded! If you want to work for More ❯

Pension + On the Job Training + Career Progress + Personalised Progression Are you an Engineer with mechanical system design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry leading worldwide pneumatic automative company, looking to expand their business and add to … in the pneumatic automation industry, valuing their employees above all else by offering great benefits and clear routes for progression. In this role you would be responsible for offering customer support over the phone on products and equipment, diagnosing any problems and issues as well as training on new pneumatic automative products and parts. The ideal Mechanical Design Engineer … would have come from a mechanical design engineering background or similar, with experience building machines, looking to come off the tools in a customer facing role. The Role : Providing technical support to customers and clients over the phone and via email Processing new requests and returns for products and equipment Ability to understand and learn about new products The More ❯

+ On the Job Training + Career Progress + Personalised Progression Are you an Automation Engineer with mechanical system design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry leading worldwide pneumatic automative company, looking to expand their business and add to … in the pneumatic automation industry, valuing their employees above all else by offering great benefits and clear routes for progression. In this role you would be responsible for offering customer support over the phone on products and equipment, diagnosing any problems and issues as well as training on new pneumatic automative products and parts. The ideal Automation Engineer would … have come from a mechanical design engineering background or similar, with experience building machines, looking to come off the tools in a customer facing role. The Role : Providing technical support to customers and clients over the phone and via email Processing new requests and returns for products and equipment Ability to understand and learn about new products The Person More ❯

focused HubSpot Specialist to lead the configuration, management, and optimisation of our HubSpot platform. You’ll play a key role in ensuring HubSpot effectively supports our Marketing, Sales, and Customer Service teams, driving seamless customer experiences, improving workflows, and supporting overall business performance. Who are we and what do we do? Snap Finance UK is a rapidly … Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at https://snapfinance.co.uk/careers Reporting to: Existing Customer Marketing Manager Location: Crownhill, Milton Keynes/Hybrid Working (2-3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: CRM Management & Administration Own the day-to-day management & maintenance of HubSpot CRM across all hubs (Marketing, Sales, Service & Operations). Implement and manage user roles, permissions, workflows, properties, lists, views, pipelines, and integrations. Maintain data integrity through regular deduplication, clean-up, and standardisation processes. Ensuring we keep our marketing asset contacts under the agreed purchase levels. Ensure More ❯

Red Bull Technology have an exciting opportunity for an undergraduate to join our IT Service Desk team based in Milton Keynes. You will be a valued member of the team, integrated into the day-to-day client support activities of our technical support team, helping to maintain and optimise our internal systems.This placement offers a fantastic opportunity to gain … Manager (ConfigMgr/SCCM ) for software deployment and patching Jamf Pro for managing Apple macOS and iOS devices Virtualisation platforms and mobile device management tools Main Accountabilities: Deliver excellent customer service with strong communication skills Act as a first point of contact on the Service Desk, handling IT-related issues via telephone, email, and desktop support Build More ❯

language would be beneficial Ability to hit the ground running (previous experience working on your own) as well as part of a team would be a great advantage Excellent customer service skills Highly motivated and enthusiastic individual, prepared to go the extra yard Strong analytical and problem-solving skills, especially regarding fixing data issues Flexible, can-do attitude … Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month, Long Service Awards and others) Generous Holiday Allowance - increases based on the length of service Supportive and collaborative working environment Variety of work Career Development - Opportunity to progress, both in More ❯

integrity concerns, and uphold fairness and compliance standards Maintain data security (GDPR compliance training provided) Production Oversight: Operate graphics systems and manually mix live broadcasts Keep schedules, graphics, and customer websites accurate Tournament Management: Ensure the tournament stays on schedule Provide technical support as needed Create and update supporting documents like score and stat reports Teamwork & Customer Service: Deliver top-notch service to both internal and external customers Inspire and motivate the team, promoting accountability and ownership Integrity & Fair Play: Enforce competition rulebook and integrity standards, suggesting updates to improve gameplay fairness Apply best practices for event and player integrity Skills and Experience Must-Haves: Top-notch attention to detail and accuracy in data input Strong More ❯

consultancy, is seeking an experienced Dynamics 365 Architect to join their growing D365 practice. You'll be responsible for designing and delivering secure, scalable solutions across Dynamics 365 Sales, Customer Service, Marketing, and the wider Power Platform. This role offers the chance to lead enterprise-level transformation projects, provide technical leadership, and shape best practices across Dynamics, Azure … and M365. Key Responsibilities Architect and design scalable, secure Dynamics 365 CRM solutions (Sales, Service, Marketing, Power Platform). Design and implement D365 integrations using Azure services. Research, evaluate, and implement AI-powered Dynamics 365 solutions. Build Model-driven Apps, including customisation, plugins, and Power Automate workflows. Own solution architecture across Dynamics, Azure, and M365, with strong awareness of More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

team, you’ll contribute to making a significant difference in computing education! Ascendant Recruitment is one of Milton Keynes and Northampton’s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯

doing: Providing 2nd line support across hardware, software, and network issues Assisting with IT projects and the implementation of new solutions Troubleshooting and resolving technical problems efficiently Delivering excellent customer service at all times What we’re looking for: Strong 2nd line IT support experience Ideally Microsoft certifications (or working towards them) Good problem-solving skills and a More ❯

professional growth. The Role As a Fire & Security Engineer, you will: Carry out scheduled planned maintenance across a monthly rota (organised by our office team). Respond to reactive service calls and provide on-call support when required. Ensure all systems are serviced and maintained in line with British Standards and company procedures. Key Responsibilities You should have strong … security system maintenance and servicing (particularly fire alarms). Ability to pass full security vetting (NPPV2). Full UK driving licence (essential). Strong fault-finding, problem-solving, and customer service skills. Hours Monday to Friday, 40 hours per week (typically 7:30am4:30pm). Additional opportunities for on-call overtime. Benefits Competitive salary (dependent on experience). More ❯

THE ROLE: The Desktop Account Manager will focus on protecting and growing revenues within new and existing SME and Micro customers. Ensuring the delivery of data collection, metering and customer services in line with commercial contracts, fostering long-term relationships to secure contract renewals and identifying new opportunities for growth by addressing their business challenges and aligning to IMServs … and Micro clients Conduct regular account reviews, where relevant, to assess performance and identify opportunities for improvement Act as primary point of contact, build and maintain strong, long-lasting customer relationships with nominated End Users and Third Party Intermediary accounts Successfully develop business by generating leads and managing existing leads. Execute a sales plan for meeting quarterly, and yearly … nominated existing and new accounts. Negotiate contract renewals and extensions to maximize revenue. Understand how IMServ can support client strategies through existing or new products and services Address any service issues promptly and effectively to maintain customer satisfaction. Prepare and present regular sales reports, forecasts, and pipeline updates to the Head of Sales and/or Sales Director More ❯

Consultant Buckinghamshire £26,000 - £31,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Buckinghamshire. You must own and vehicle and full UK driving license for this role, as this role requires you … 2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in More ❯

Business Development Manager - Freight My client is a forward-thinking distribution service provider who is truly dedicated to delivering seamless solutions and outstanding customer service. With a fantastic level of longevity with their current employees, they offer exciting learning and progression opportunities, and they are looking forward to welcoming someone new to the Sales Team. Are you a … pipeline. Preparing and delivering tailored sales presentations, quotes, and solutions to prospective customers. Attending industry events, trade shows, and networking opportunities to generate leads. Working with internal freight and customer support teams to ensure a smooth onboarding and handover of new clients. Contributing to sales forecasts and updating management on progress against revenue goals. Managing your own schedule effectively … for winning new business. Proven new business sales ability - confident in lead generation, prospecting, and closing deals. Strong knowledge of sea and/or air freight operations, pricing, and service options. CRM proficiency and ability to manage a pipeline, keep accurate records, and use data to drive decisions. Effective time management, ability to self-manage workload, travel schedule, and More ❯