1 to 25 of 37 Customer Service Jobs in Newcastle upon Tyne

and thrive in fast-paced, collaborative environments? An award-winning, high-growth financial technology business is on the lookout for a driven IT Technician to join its Newcastle-based Service Desk team. This is an exciting opportunity to be part of a dynamic, forward-thinking organisation that values innovation, continuous improvement, and people-first service delivery. What You … including call groups and IVR setups Document procedures and assist in IT training for apprentices and colleagues What We're Looking For Previous experience in an IT support/service desk role Excellent communication and problem-solving skills Confident supporting remote users and delivering high-quality customer service Familiarity with Microsoft 365, Active Directory, Exchange, VPN access More ❯

suite, and VMWare/Citrix environments. Our client prides themselves on strong communications skills - you will be regularly communicating with clients to ensure they are satisfied with the service you are providing. Overview of the role: The role is to provide 1st and 2nd line technical support to the business, across a large customer base with bespoke environments. … Providing excellent customer service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve working on tickets, it's essential you hit the ground running and are adaptable to learning … keen to learn and gain experience with new technologies and enjoy being part of a fast-growing business. 2nd Line IT Support Technician - Skills Required: MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies More ❯

Job summary Join the NHS Business Service Authority as a Support Specialist! Are you passionate about using technology to make a real impact? Do you have experience in software support and a keen interest in supporting essential NHS services? Can you work closely with a talented and motivated team in a business-critical environment, maintaining and enhancing NHS back … if you can, and you are up for the challenge, we would love to hear from you! What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Flexi timeo Hybrid working model (we are currently working largely remotely)o … team of diverse IT professionals who work to exacting standards and SLA's. o You will also be working with internal and external stakeholders ensuring the delivery of outstanding service, resolving issues and enquiries from users and stakeholders on a daily basis. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the More ❯

Technician is responsible for provide advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role. Main responsibilities Provide Dedicated Support (computers, printers, phones, tablets...) - Offer personalized onsite … and Support: Provide training and guidance to clients on the use of new technologies and software applications Proactive: Alerts Manager to current or potential problems with systems, applications, or customer service requirements Security: Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service Knowledge of Windows 10 and 11 Professional, MAC OS … are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds More ❯

to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! The Role As an IT Helpdesk Technician, you will play a pivitol role for our clients, providing prompt and … professional technical support. Your main responsibilities will include: Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. Troubleshooting: Diagnosing and resolving hardware and software problems. Remote helpdesk and visit to local schools in the area Escalation: Escalating complex issues to higher-level support teams as necessary. Documentation: Maintaining accurate records of issues and resolutions. Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates. Technical Skills - Windows OS/Server Active Directory & Group Policies Office 365 & Azure Administration Software Troubleshooting Basic knowledge of IT Systems and Networks Bespoke Software Training What We Offer Professional Development: Opportunities for training and career progression. Supportive Environment: A collaborative team culture More ❯

businesses, enabling us to recruit individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues and maintaining high levels of colleague satisfaction. As … necessary. Understanding of standard solutions such as Microsoft Office, Windows, Active Directory, networks and ticketing systems such as Manage Engine is advantageous. You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You possess excellent communication skills both verbally and via email, including an excellent standard … of writing. You will be keen to work in a fast paced environment and manage your workload within SLAs we are proud of the speed and quality of service we deliver to stakeholders. You will be comfortable adapting to change and helping the team/other teams where required. We are an office based team so you will be More ❯

businesses, enabling us to recruit individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues and maintaining high levels of … upgrades, and infrastructure improvements. What does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of legal and professional services in … necessary. Understanding of standard solutions such as Microsoft Office, Windows, Active Directory, networks and ticketing systems such as Manage Engine is advantageous. You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You possess excellent communication skills both verbally and via email, including an excellent standard More ❯

businesses, enabling us to recruit individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues and maintaining high levels of … upgrades, and infrastructure improvements. What does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of legal and professional services in … necessary. Understanding of standard solutions such as Microsoft Office, Windows, Active Directory, networks and ticketing systems such as Manage Engine is advantageous. You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You possess excellent communication skills both verbally and via email, including an excellent standard More ❯

matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our … Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in … understand that human beings make mistakes! What we're looking for: Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner Excellent customer service & teamwork skills (restaurant & retail experience is great!) Bachelor’s Degree from a 4-year college or university or equivalent work experience Comfortable navigating basic MS Office applications More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and … efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

level fluency in speaking/reading & writing in "French" Some prior Admin experience is beneficial but not essential, full training is provided. 1 year + Finance/Business/Customer Service/Education related administration skills. Familiarity with Microsoft Excel and handling sensitive/confidential data is preferred. Detail orientated, resilient, organised, flexible, positive, problem solving personality. Confidence … but results in revenue. What we offer at TRG? Clear career progression to senior/leadership levels based on personal performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + Birthday + Volunteering paid days off ‘Family Matters’ (enhanced Maternity/Paternity Leave …/Loss support) Discounted travel pass 'Corporate Pop Card' (+1 year of’ service) Perkbox discounts at your local retail/hospitality establishments Online wellness/workout classes, discounted gym membership Festive Company Closure break between Xmas to New Year EAP (phone counselling, Legal/Financial/HR & Health advice) 4pm ‘Wellbeing Weekend’ early finish business wide for staff* *or More ❯

Dive into a range of complex and engaging projects across M365 (and some general infrastructure) with an aim to deliver the highest possible solution possible! Help build and deploy customer projects, ensuring they are completed on time and to the highest standards. Adaptability is key as projects can range from 5 to 200+ days. Ensure customer documentation and … process guides are regularly updated. Provide expert technical assistance to varying accounts. Ensure constant development in your Microsoft Cloud skills. Provide technical assistance to colleagues within the service desk. Collaborate with Microsoft and other suppliers to resolve issues. Deliver exemplary customer service. This role will be predominantly focussed on Project Delivery with the occasional piece of escalation support More ❯

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to … Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure … incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating More ❯

motivated candidate, who can demonstrate excellent communication and organisational skills, to work within a busy team. This is an essential and demanding role, providing a courteous, friendly and professional service to staff, either via the telephone or in person. Your exact duties will vary but you will need to show you can work with a team or member of … logged it As experience grows, work with Project Managers on the rollout of new systems and IT services Gain experience and support all the Trusts core IT systems Training Customer Service Practitioner Level 2 Apprenticeship Standard Delivered within the work place There is an opportunity for the right candidate to be trained with a view to employment should … a suitable position become available Apprenticeship Standard Customer service practitioner (level 2) Training Provider DERWENTSIDE COLLEGE Working Week Monday to Friday - working times to be confirmed upon appointment. Expected Duration 1 Year 2 Months Positions Available 1 Closing Date Monday, 14th July 2025 Start Date Monday, 28th July 2025 Desired Skills Communication skills IT skills Attention to detail More ❯

telecommunications company as an IT Support Technician ! Perfect for IT students or recent graduates, this entry-level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills. Job Overview: As an IT Support Technician , where you'll … be responsible for setting up desktop hardware and peripherals as part of IT rollout projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Location: Newcastle, NE12 Contract Length: 12 months (visibility to go permanent afterwards) Key responsibilities Unbox, install, and … desktop clients to network points. Support on-site desktop moves and peripheral maintenance tasks. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability More ❯

telecommunications company as an IT Support Technician ! Perfect for IT students or recent graduates, this entry-level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills. Job Overview: As an IT Support Technician , where you'll … be responsible for setting up desktop hardware and peripherals as part of IT roll-out projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Contract Rate: £19,266 per annum (will be revised upon going permanent) Location: Newcastle, NE12 Contract … desktop clients to network points. Support on-site desktop moves and peripheral maintenance tasks. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability More ❯

providing mentoring to a Junior Functional Consultant Skills and Qualifications End-to-end Dynamics CRM/D365 CE experience in the functional implementation of the projects (either with end customer(s) or partner(s). Advanced understanding of one or more core modules, including sales, marketing, field service, customer service. Analytic and Cooperative approach, demonstrating the ability … to work effectively within a team or independently. Full project life-cycle expertise. Excellent communication skills both written and verbal in order to provide a confident approach to customer interactions and stakeholder management. Interested? Apply today for more details More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

to recruit individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service. Our premium service to clients is defined by speed, access and communication. These three words guide our actions, both internally and externally and form the foundation our clients’ experience. About the role … scripting (Python and SQL) What does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of legal and professional services in … platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan. What are we looking for in a candidate? You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You will have hands-on experience with scripting languages—particularly Python and SQL—and More ❯

to recruit individuals who wish to work in a modern professional services business that invests in training, technology, quality of life for employees and quality of service. Our premium service to clients is defined by speed, access and communication. These three words guide our actions, both internally and externally and form the foundation our clients’ experience. About the role … scripting (Python and SQL) What does Knights offer? You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment. You can help change the way we all think about and deliver the future of legal and professional services in … platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan. What are we looking for in a candidate? You will have a strong commitment to customer service and to providing a friendly and helpful IT help desk experience for colleagues. You will have hands-on experience with scripting languages—particularly Python and SQL—and More ❯

Westray Recruitment Consultants are currently working with a national company who specialise in managing office infrastructure from printers and scanners to IT and communications. A North East business with service hubs across the UK, they have headquarters in the heart of Tyne & Wear and support clients all over the country. The company has an exciting opportunity for a photocopier … engineer. You will be responsible for the service and maintenance of high end quality photocopiers. THE ROLE Installing, maintaining and servicing digital photocopiers Fault finding to board level Refurbishment and setup of new devices Managing car stock levels of general day to day wear and tear equipment Networking of devices (setting up print and scan) Visiting customer sites … Counter/Docuware etc...) It is advantageous if you have experience of printer manufacturers such as Kyocera/Konica Minolta/Lexmark/Epson Proven record in achieving excellent customer service and satisfaction Strong team player who is receptive to training as 100% support will be provided TO APPLY Please apply for this position and your CV will More ❯

term, Full-Time Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role. Working for a tech business that is changing the way people manage their household billsby bundling them … driving both performance and process improvements. Youll spend roughly 70% of your time focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service. What you'll be doing: Leading your team to deliver exceptional service across both B2B and B2C customer bases Managing daily performance, KPIs, and task allocation Coaching … drive results Collaborating with stakeholders across departments to support business growth Creating training documents and maintaining CRM records to a high standard Providing frontline support for escalated queries and customer challenges About you: Previous experience in a team leader or supervisory role Excellent communicator with strong written and verbal skills Confident decision-maker who thrives on accountability Highly organised More ❯

security Support IT projects, including testing and creating user documentation What we're looking for: Experience in first-line support, including Office 365 and desktop support Strong communication and customer service skills A proactive mindset and eagerness to learn Awareness of cyber security and Microsoft 365 tools Why join us? Be part of a global business with a More ❯

/IP, VPN, DNS, DHCP). - Familiarity with Linux, Windows or Android OS and SQL/database use. - Analytical mindset with clear communication and documentation skills. Desirable: - Background in customer service or high-availability systems. JBRP1_UKTJ More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our customers to deliver a structured solution with confidence. Demonstrate and … deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration 1 Year Positions Available 10 Closing Date Monday, 1st September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills More ❯