1 to 25 of 37 Customer Service Jobs in Nottingham

research industry. Our client develops cutting-edge applications used to accelerate breakthroughs in DNA and serious disease research. They’re now seeking an IT Support Engineer to provide exceptional customer and technical support across their internal infrastructure and application landscape. The Role: As an IT Support Engineer, you’ll be the first point of contact for technical issues across … a wide range of hardware, software, and network systems. You’ll work closely with internal users, 3rd party applications, and server environments to maintain the highest levels of service delivery. This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field. Responsibilities: Provide outstanding 1st-2nd line support to … servers one Sunday every other month (paid overtime or TOIL) Ensure full compliance with data protection regulations and internal policies Maintain documentation and contribute to knowledge base articles Keep service desk tickets updated in real-time and escalate issues appropriately Collaborate closely with internal departments to understand business-critical systems and workflows What We’re Looking For: A proactive More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director of Operations Service Delivery Capital One is seeking a collaborative and innovative Operations leader passionate about creating and scaling Operational Teams that dramatically change how our customers and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process Excellence, and Risk Management … in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. You'll shape the approach to support our customers, ensuring Capital One's stability and success, with a focus on continuous … motivation, and coaching. Act as a primary contact and leader for our offshore partners, ensuring key performance targets are met and fostering long-term success through relationship management. Champion customer service improvements across all channels. Leverage synergies between intent, execution, governance, and technology to deliver industry-leading operations. Investigate and invest in solutions that support Capital One's More ❯

Job summary Nottingham University Hospitals (NUH) Digital & Information service comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to NUH and our community colleagues. The EUC Desktop Technician will be responsible for managing and maintaining all EUC devices across the whole organisation. This is a full time (37.5 hours per … week), on-site role. Start and finish times will normally be within the EUC Service's core operating hours, which are currently 08:00 - 17:00 Monday-Friday. Outside of core hours, an "On Call" provision supports the customer base. The post holder will be required to participate in their team's On Call rota. Main duties of … the job To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications. To ensure appropriate stock levels are maintained. To be aware of technical developments in the IT community More ❯

bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business. We’re with you every step of the way, helping you elevate customer satisfaction, streamline operational efficiency, and fuel growth. With over 35 years in the business and best-in-class solutions, see where eXceptional takes you. Overview: The main purpose of … this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. You will rotate through a minimum of three service desks utilising different ITSM’s which includes our Technical Desk and Device Management and have shadowing sessions on our L2/L3 … desks. Additionally, they will spend time with other ITIL service practices and departments within XMA. Responsibilities: Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving issues via phone, email, or other channels in line with service level agreements. Take ownership of end-to-end ticket management, ensuring clear communication and More ❯

multi-user systems which are interfaced together. Job description Job responsibilities To troubleshoot and resolve support incidents escalated to the EUC team via the call management system. Visiting the customer location or use remote tools to assist in troubleshooting and resolving the incident. To participate and contribute to desktop/network surveys in order to facilitate installations and moves … base) and call flows have been implemented within the Call Management System in order to assist teams in troubleshooting. Identify trends and issues of concern in order to suggest service improvements and in turn implement these with the Technical Support manager to improve the service. Contribute to the business continuity and disaster recovery plan for the Technical Operations team. … Driving Licence Desirable Recognised ICT Support and maintenance training in foundation level skills such as Comptia, Microsoft Microsoft certification/training for support and troubleshooting EUC devices and services Customer Services Skills training/qualification ITIL Foundation Level certification Experience Essential 3+ years supporting Microsoft technologies: Windows 10+11, 365, Active Directory PC, Laptop and endpoint hardware support experience Networking More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … that share our passion and drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up More ❯

technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with … agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist … with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham (Hybrid) Salary: Up to £26,252 Home based position on a 4 on 4 off shift … people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 247 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be expected to come … team meetings and carry out your first 6-week training in the office. What youll be getting up to on a day-to-day basis: Reporting into the 247 Service Desk Team Leader, as a 247 Service Desk Engineer, you will provide effective technical support to Littlefishs contract customers. The Service Desk Engineer will resolve desktop, laptop More ❯

it. The role also requires working 5 days per week at our offices, so please bear this in mind when applying. What youll do Upholding a high level of customer service will be key. As a Second Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. You will be responsible … for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the account this role is aligned to is a high-flying and flagship one for us. … On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue More ❯

manage the overall survey, design and retrofit coordination process in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments. Embark on a transformative journey as a Senior Pas/Tech Manager in the expanding realm … spearhead operational excellence and drive forward our mission to transform energy efficiency and sustainability in residential properties. Key Responsibilities Resource Management and Staffing: Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources. Drive accountability across all design teams, promoting a performance-driven culture that supports effective and timely service delivery. Operational … execute process and reporting seamlessly and in compliance with CCS standards and PAS2035. Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service. Customer Experience Excellence: Cultivate and maintain a top-tier customer experience across all client engagements and internal teams, consistently working to exceed expectations and uphold CCS's reputation. Monitor More ❯

IT Support Engineer – 6-Month Contract – Nottingham My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You'll also be involved in infrastructure, network, and security support activities, with guidance from remote teams. IT Support Engineer job responsibilities: Deliver hands-on … infrastructure and security tasks in collaboration with remote teams. IT Support experience required: Proven experience in a similar IT support role (1st/2nd Line). Strong troubleshooting and customer service skills. Familiarity with laptop builds, Windows OS, and peripheral support. Solid experience with Office 365 and Active Directory. Exposure to infrastructure/security and networking tasks is More ❯

talented, experienced and motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a detail-oriented and customer-focused L2 Support Engineer with a strong grasp of REST APIs an intermediate understanding of Linux operating systems/core functionality and ideally foundational skills in OpenStack and Kubernetes. … The ideal candidate will be adept at troubleshooting, managing incoming support queries, and delivering exceptional customer service and communication whilst being documentation-minded and solution-focused. Key Responsibilities: Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on … and scripts alongside other troubleshooting methods. GPU: understanding of utilisation and troubleshooting methods for Nvidia based GPU's Soft Skills: Strong detail orientated communication skills tailored to diverse audiences. Customer-focused problem-solving and support abilities with a focus on quality of interaction/experience. Detail-oriented with a passion for thorough documentation. Nice to Have: Programming & Scripting: Basic More ❯

Job summary Nottingham University Hospitals (NUH) Digital & Information service comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to NUH and our community colleagues. The mobile devices technician will be responsible for managing and maintaining all EUC devices across the whole organisation. This is a full time (37.5 hours per … week), on-site role. Start and finish times will normally be within the EUC Service's core operating hours, which are currently 08:00 - 17:00 Monday-Friday. Outside of core hours, an "On Call" provision supports the customer base. The post holder will be required to participate in their team's On Call rota. Main duties of … the job To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications. To ensure appropriate stock levels are maintained. To be aware of technical developments in the IT community More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … play a crucial role in expanding their client base and ensuring exceptional customer satisfaction. Your Core Responsibilities: Client Champion: Develop and nurture strong relationships with existing clients, managing renewals and exceeding their needs. Growth Driver: Identify and pursue new business opportunities, leveraging warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored … proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide strategic insights. Problem Solver: Handle client inquiries and resolve issues promptly and effectively. Organized Pro: Maintain accurate More ❯

learning. About the Role This is a varied, hands-on administrative role ideal for someone who enjoys supporting a busy sales function, working with technical products, and delivering excellent customer service. The Sales Administrator will act as a key link between customers, internal teams, and field sales – ensuring smooth, efficient handling of orders, quotes, enquiries, and technical documentation. Key … Responsibilities Provide frontline support for sales and customer service, handling enquiries, quotations, returns, and delivery issues Deliver pre- and post-sales technical support to internal and external stakeholders Assist with quoting and support internal and external sales teams by managing technical documentation Maintain strong product knowledge and stay updated on industry developments and innovations Occasionally support field sales … to detail and a proactive, can-do attitude An interest in or willingness to learn about technology and technical products Why Join Us? If you're a motivated and customer-focused individual who enjoys working in a dynamic environment with innovative products, this could be the perfect role for you. Apply today and become part of a technically forward More ❯

is essential. The Role As a Curriculum Development Lead, you will create and maintain a range of engaging learning materials and associated resources, for Functional Skills, Business Administration and Customer Service to support the team of Trainer Assessors in delivering outstanding teaching, learning and assessment practice. Innovation and continuous quality improvement will be key to facilitating a varied … and enthusiasm, you will ensure that learning outcomes and impact are always at the forefront of what you do. You will need to be flexible and responsive to changing customer and business needs. Required Education, Skills and Qualifications Substantial experience (at least 3 years at management level) Experience within any of the curriculum areas stated above L4 Internal Quality … this commitment. Should your application be successful; and as your role may include engagement with Under 18's; an enhanced disclosure will be requested from the Disclosure and Barring Service (DBS) and any contractual offer will be subject to rigorous vetting procedures. CT Skills processes your personal data in line with our Data Protection Policy which is aligned to More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

for designing, proposing and negotiating travel packages to America and Canada. You must develop a strong portfolio of clients that will book with you yearly. You must manage the customer experience, understanding their needs and providing an outstanding level of customer service and product expertise. The great news about the role is my client regularly arranges for … successful career in travel sales behind you, including great experience of selling long haul tailor-made holidays. Sales Consultant Key Responsibilities: Taking enquiries through various channels, listening to your customer's needs, and using your extensive travel knowledge to tailor-make a variety of exciting trips. Suggesting potential itineraries and products, offering a full travel service to help … maximise the customer's travel experience and the value of the booking, thus providing the customer with an exceptional experience. Ensuring that all arrangements are booked to the customer's satisfaction. Be responsible for making sure that all payments are taken correctly, that tickets and documents are issued correctly, and that all necessary documentation is dispatched appropriately. More ❯

of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our fskilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … seamless, responsive, and high-quality experience for our customers. From managing hardware deployments to supporting billing and reporting, your work will directly contribute to our mission of excellence in customer service. Key Responsibilities – MPS Operations Specialist Manage consumables, hardware, and software orders from request to invoicing Coordinate large-scale hardware deployments and relocations Handle customer queries via phone … with internal teams, suppliers, and customers to resolve issues efficiently Essential: Minimum Level 2 education (e.g., 5 GCSEs including Maths and English) Strong Excel skills (VLOOKUPs, formulas) Experience in customer service and working under pressure Excellent communication and relationship-building skills Proactive, organised, and adaptable Desirable: Degree in Business, Management, or related field Experience in Managed Print Services More ❯

Our client can offer further career development and exceptional training opportunities. Duties will include. Managing and maintaining large data sets and identifying missing or erroneous data flows Providing excellent customer service via email Working closely with other departments to ensure optimal performance and fluid workflow Maintaining positive internal and external stakeholder relationships Working with suppliers to gather customer More ❯

making a real impact — ensuring mission-critical systems run seamlessly where they matter most? A leading international provider of advanced security and detection technology is looking for a Field Service Engineer to join its UK team, primarily to cover the West Yorkshire and North West regions. As a Field Service Engineer, you'll be the go-to expert … in maintaining public safety, working with industry-leading systems used across the aviation and security landscape. We’re looking for someone who combines technical expertise with great communication and customer service skills. You should be comfortable working both independently and as part of a small, dynamic team. Key requirements: Technical training (e.g., electronics, electrical engineering, or military background … Solid experience in a field service role, ideally within high-tech, security, or aviation industries Strong understanding of digital/analogue circuits — Linux experience is a bonus Confidence working with high-voltage systems and complex diagnostic equipment Ability to work under pressure, manage competing priorities, and travel frequently Desirable experience: Experience with x-ray or CT-based technologies Background More ❯

dynamic and supportive working environment that encourages professional growth and continuous development. About the Role The successful candidate will take on a varied and hands-on position that combines customer service, sales administration, and technical support. Acting as a key point of contact for both customers and internal stakeholders, the Technical Sales Administrator will be responsible for managing … a proactive attitude, and a keen interest in working within the security and audio-visual technology sectors. Key Responsibilities Serve as the first point of contact for sales and customer service enquiries, including quotations, order updates, returns, and delivery issues. Provide comprehensive administrative support to both internal and external sales teams. Deliver accurate and timely pre- and post … a strong technical aptitude and a willingness to learn about a wide range of products. Possesses excellent organisational skills and keen attention to detail. Communicates confidently and maintains a customer-focused approach. Proficient in Microsoft Office and familiar with CRM systems. Works effectively as part of a team, while also comfortable managing individual responsibilities. This is a great opportunity More ❯

using the Concept system. To provide a point of contact for clients for Estates and Hotel Services across the Highbury Site. To be responsible for responding proactively to all customer enquiries, including progress chasing of work and locating patients. To assist in processing routine administrative and clerical work. To undertake customer service activities. Booking meeting rooms and … health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom … of mail. Person Specification Qualifications Essential Good standard of general education Desirable RSAll/OCR ll word processing (or equivalent) RSA lll ( or equivalent) Typewriting NVQ2 Business administration NVQ2 Customer care Training Essential Participate in mandatory training Experience Essential Knowledge of a customer services environment Customer service experience Experience of working in an office environment Able More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £29k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Bureau team, a market-leading provider of omni-channel solutions for speciality food retailers such as farm shops, butchers, and delis. In this role, youll be central to driving customer success by strengthening relationships, identifying opportunities to upsell, and ensuring customers are fully engaged with our solutions. Youll work closely with clients to understand their businesses and advise them … adopt our integrated payments solution, ClearAccept. What Youll Be Doing: Maintain regular and meaningful contact with customers Drive growth through cross-selling and upselling into your account base Understand customer challenges and recommend product features to address them Support customers in adopting our latest solutions and product innovations Develop strategic growth plans for key accounts Lead conversations to migrate … the ClearAccept payment platform Maintain accurate account and sales pipeline records Collaborate with Sales, Support, Operations, Development and Marketing teams Report monthly on key metrics and sales forecasting Minimise customer churn and promote loyalty Deliver excellent customer service and deepen your understanding of our products and the industry What Were Looking For: Proven success in a target More ❯