1 to 25 of 57 Customer Service Jobs in Nottinghamshire

patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and … supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. More ❯

You will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Role Deliver high-quality IT support: Provide excellent customer service and … technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune System administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and … IT system housekeeping tasks Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new More ❯

research industry. Our client develops cutting-edge applications used to accelerate breakthroughs in DNA and serious disease research. They’re now seeking an IT Support Engineer to provide exceptional customer and technical support across their internal infrastructure and application landscape. The Role: As an IT Support Engineer, you’ll be the first point of contact for technical issues across … a wide range of hardware, software, and network systems. You’ll work closely with internal users, 3rd party applications, and server environments to maintain the highest levels of service delivery. This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field. Responsibilities: Provide outstanding 1st-2nd line support to … servers one Sunday every other month (paid overtime or TOIL) Ensure full compliance with data protection regulations and internal policies Maintain documentation and contribute to knowledge base articles Keep service desk tickets updated in real-time and escalate issues appropriately Collaborate closely with internal departments to understand business-critical systems and workflows What We’re Looking For: A proactive More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director of Operations Service Delivery Capital One is seeking a collaborative and innovative Operations leader passionate about creating and scaling Operational Teams that dramatically change how our customers and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process Excellence, and Risk Management … in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. You'll shape the approach to support our customers, ensuring Capital One's stability and success, with a focus on continuous … motivation, and coaching. Act as a primary contact and leader for our offshore partners, ensuring key performance targets are met and fostering long-term success through relationship management. Champion customer service improvements across all channels. Leverage synergies between intent, execution, governance, and technology to deliver industry-leading operations. Investigate and invest in solutions that support Capital One's More ❯

Job summary Nottingham University Hospitals (NUH) Digital & Information service comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to NUH and our community colleagues. The EUC Desktop Technician will be responsible for managing and maintaining all EUC devices across the whole organisation. This is a full time (37.5 hours per … week), on-site role. Start and finish times will normally be within the EUC Service's core operating hours, which are currently 08:00 - 17:00 Monday-Friday. Outside of core hours, an "On Call" provision supports the customer base. The post holder will be required to participate in their team's On Call rota. Main duties of … the job To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications. To ensure appropriate stock levels are maintained. To be aware of technical developments in the IT community More ❯

bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business. We’re with you every step of the way, helping you elevate customer satisfaction, streamline operational efficiency, and fuel growth. With over 35 years in the business and best-in-class solutions, see where eXceptional takes you. Overview: The main purpose of … this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. You will rotate through a minimum of three service desks utilising different ITSM’s which includes our Technical Desk and Device Management and have shadowing sessions on our L2/L3 … desks. Additionally, they will spend time with other ITIL service practices and departments within XMA. Responsibilities: Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving issues via phone, email, or other channels in line with service level agreements. Take ownership of end-to-end ticket management, ensuring clear communication and More ❯

multi-user systems which are interfaced together. Job description Job responsibilities To troubleshoot and resolve support incidents escalated to the EUC team via the call management system. Visiting the customer location or use remote tools to assist in troubleshooting and resolving the incident. To participate and contribute to desktop/network surveys in order to facilitate installations and moves … base) and call flows have been implemented within the Call Management System in order to assist teams in troubleshooting. Identify trends and issues of concern in order to suggest service improvements and in turn implement these with the Technical Support manager to improve the service. Contribute to the business continuity and disaster recovery plan for the Technical Operations team. … Driving Licence Desirable Recognised ICT Support and maintenance training in foundation level skills such as Comptia, Microsoft Microsoft certification/training for support and troubleshooting EUC devices and services Customer Services Skills training/qualification ITIL Foundation Level certification Experience Essential 3+ years supporting Microsoft technologies: Windows 10+11, 365, Active Directory PC, Laptop and endpoint hardware support experience Networking More ❯

Job Role: IT Analyst Location: Mansfield Salary: Depending on Experience A leading organisation undergoing a major digital transformation is looking for a Senior Service Desk Analyst to join their IT function in a critical support and leadership capacity. This is a fantastic opportunity for someone with strong 1st/2nd line experience who's ready to take the next … to-day IT support across the organisation, ensuring users receive excellent technical assistance via phone, email, and in person. You'll also act as a deputy to the IT Service Desk Team Leader, helping manage workflows, supporting junior team members, and stepping up during periods of absence. You'll be involved in everything from troubleshooting and hardware/software … technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours per week, Monday to Friday (shifts between More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … that share our passion and drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with … agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist … with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA's). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring More ❯

we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham (Hybrid) Salary: Up to £26,252 Home based position on a 4 on 4 off shift … people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 247 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be expected to come … team meetings and carry out your first 6-week training in the office. What youll be getting up to on a day-to-day basis: Reporting into the 247 Service Desk Team Leader, as a 247 Service Desk Engineer, you will provide effective technical support to Littlefishs contract customers. The Service Desk Engineer will resolve desktop, laptop More ❯

it. The role also requires working 5 days per week at our offices, so please bear this in mind when applying. What youll do Upholding a high level of customer service will be key. As a Second Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. You will be responsible … for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the account this role is aligned to is a high-flying and flagship one for us. … On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue More ❯

manage the overall survey, design and retrofit coordination process in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments. Embark on a transformative journey as a Senior Pas/Tech Manager in the expanding realm … spearhead operational excellence and drive forward our mission to transform energy efficiency and sustainability in residential properties. Key Responsibilities Resource Management and Staffing: Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources. Drive accountability across all design teams, promoting a performance-driven culture that supports effective and timely service delivery. Operational … execute process and reporting seamlessly and in compliance with CCS standards and PAS2035. Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service. Customer Experience Excellence: Cultivate and maintain a top-tier customer experience across all client engagements and internal teams, consistently working to exceed expectations and uphold CCS's reputation. Monitor More ❯

IT Support Engineer – 6-Month Contract – Nottingham My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You'll also be involved in infrastructure, network, and security support activities, with guidance from remote teams. IT Support Engineer job responsibilities: Deliver hands-on … infrastructure and security tasks in collaboration with remote teams. IT Support experience required: Proven experience in a similar IT support role (1st/2nd Line). Strong troubleshooting and customer service skills. Familiarity with laptop builds, Windows OS, and peripheral support. Solid experience with Office 365 and Active Directory. Exposure to infrastructure/security and networking tasks is More ❯

talented, experienced and motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a detail-oriented and customer-focused L2 Support Engineer with a strong grasp of REST APIs an intermediate understanding of Linux operating systems/core functionality and ideally foundational skills in OpenStack and Kubernetes. … The ideal candidate will be adept at troubleshooting, managing incoming support queries, and delivering exceptional customer service and communication whilst being documentation-minded and solution-focused. Key Responsibilities: Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on … and scripts alongside other troubleshooting methods. GPU: understanding of utilisation and troubleshooting methods for Nvidia based GPU's Soft Skills: Strong detail orientated communication skills tailored to diverse audiences. Customer-focused problem-solving and support abilities with a focus on quality of interaction/experience. Detail-oriented with a passion for thorough documentation. Nice to Have: Programming & Scripting: Basic More ❯

Job summary Nottingham University Hospitals (NUH) Digital & Information service comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to NUH and our community colleagues. The mobile devices technician will be responsible for managing and maintaining all EUC devices across the whole organisation. This is a full time (37.5 hours per … week), on-site role. Start and finish times will normally be within the EUC Service's core operating hours, which are currently 08:00 - 17:00 Monday-Friday. Outside of core hours, an "On Call" provision supports the customer base. The post holder will be required to participate in their team's On Call rota. Main duties of … the job To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications. To ensure appropriate stock levels are maintained. To be aware of technical developments in the IT community More ❯

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … play a crucial role in expanding their client base and ensuring exceptional customer satisfaction. Your Core Responsibilities: Client Champion: Develop and nurture strong relationships with existing clients, managing renewals and exceeding their needs. Growth Driver: Identify and pursue new business opportunities, leveraging warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored … proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide strategic insights. Problem Solver: Handle client inquiries and resolve issues promptly and effectively. Organized Pro: Maintain accurate More ❯

learning. About the Role This is a varied, hands-on administrative role ideal for someone who enjoys supporting a busy sales function, working with technical products, and delivering excellent customer service. The Sales Administrator will act as a key link between customers, internal teams, and field sales – ensuring smooth, efficient handling of orders, quotes, enquiries, and technical documentation. Key … Responsibilities Provide frontline support for sales and customer service, handling enquiries, quotations, returns, and delivery issues Deliver pre- and post-sales technical support to internal and external stakeholders Assist with quoting and support internal and external sales teams by managing technical documentation Maintain strong product knowledge and stay updated on industry developments and innovations Occasionally support field sales … to detail and a proactive, can-do attitude An interest in or willingness to learn about technology and technical products Why Join Us? If you're a motivated and customer-focused individual who enjoys working in a dynamic environment with innovative products, this could be the perfect role for you. Apply today and become part of a technically forward More ❯