14 of 14 Customer Service Jobs in Oxford

The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details Our client is an upscaling organisation within the business services … dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth. Description Key responsibilities of the Customer Service Advisor include: Respond to customer queries via email, phone, and other communication channels in a timely manner. Maintain accurate records of customer interactions and transactions. … Resolve customer complaints and provide appropriate solutions to ensure satisfaction. Assist customers with product or service information and guidance. Collaborate with internal teams to address and resolve customer issues effectively. Identify and escalate priority issues to the relevant departments when necessary. Contribute to improving customer service processes and practices. Provide updates and follow-ups to More ❯

Dynamics 365 Architect - Customer Engagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). £100,000-£110,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc.). Areti … presales through to delivery and handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, you'll work across Dynamics 365 Sales, Customer Service, Marketing, and the wider Power Platform and Azure services, helping organisations to unlock the full value of their investment in Microsoft technologies. How your day will look … Provide technical leadership and mentoring to project teams. Architect and design Dynamics 365 CE/CRM solutions (Sales, Service, Marketing, Power Platform) tailored to client needs. Own solution architecture across Dynamics 365, M365, and Azure, ensuring security, scalability, and compliance. Define and implement integrations with Azure services and third-party applications. Research, evaluate, and deliver AI-powered solutions using More ❯

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will be responsible for managing a team of service desk technicians … positive attitude are essential for success in this role. This is hybrid based. Key Accountabilities/Responsibilities: Team Leadership & Supervision: Lead and coordinate the activities of a team of service desk technicians, ensuring that all incidents and service requests are logged, prioritised, and resolved in a timely manner. Provide mentorship, guidance, and on-the-job training to junior … technicians. Serve as the point of escalation for more complex or high-priority incidents Ensure team members follow procedures, managing their tickets effectively, and adhering to established service level agreements (SLAs). Service Desk Operations: Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. More ❯

category management approach and structure that aligns with the University's strategic vision and objectives. We are developing a strategic, coordinated procurement approach that improves commerciality, risk management, and service quality across the University, from the c.£50 million that the University spends annually on goods, services, and works, purchased from a multitude of suppliers. What will I be … supplier performance in the designated spend categories, including leading, overseeing and managing the 'professionalising' of end-to-end procurement and contract management cycle activity. Develop, promote, support and implement customer-service improvements, through building strong working relationships with internal stakeholders and Senior Management to achieve a high standard of customer care. What skills do I need? Excellent … cross-functional teams. Strong procurement governance, policy, and legislative compliance knowledge and skills. Strong negotiation skills and the ability to influence key decision-makers. Strong category management experience. Strong customer service and customer-experience skills. Be a highly visible and approachable, and be able to engage with all levels of the University. About the location Based at More ❯

either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The … The Support Engineer will join an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to diversity and strives to create … your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365, Windows Server, Active Directory and Exchange Full UK driving license If you're looking More ❯

Senior Dynamics 365 Functional Consultant United Kingdom (Remote) Dynamics 365 Customer Engagement (CE) - Sales, Customer Service, Field Service, or Marketing. Clear progression path with regular performance and salary reviews. £75,000–£80,000 base salary + excellent company benefits. Paid professional development, including certifications and training. Areti are partnering with a leading, award-winning Microsoft Partner … in people and technology, this organisation offers a genuine opportunity to step into a leadership role. We're looking for a Senior Dynamics 365 (D365) Functional Consultant with strong Customer Engagement (CE) expertise to join a high-performing team and take ownership of delivering modern, high-impact Microsoft solutions. This position offers clear career progression with performance and salary More ❯

Service Desk Engineer 3-Month Contract (ASAP Start) Were looking for an experienced Service Desk Engineer to join our client on an ASAP-start, 3-month contract . Youll provide high-quality technical support to end users, resolving incidents quickly and delivering an excellent customer experience. Key Responsibilities: Provide 1st & 2nd line support across hardware, software, and … network issues Log, prioritise, and resolve tickets via the service desk system Troubleshoot Windows/macOS, Office 365, VPN, printers, and general desktop problems Set up and configure laptops/PCs, user accounts, and applications Escalate complex issues to senior engineers where needed Deliver clear communication and support to non-technical users Assist with onboarding, device builds, and asset … management tasks Requirements: Previous experience in a Service Desk/IT Support role Strong troubleshooting skills across Windows 10/11, O365, Active Directory/Azure AD Excellent communication and customer service skills Ability to work in a fast-paced environment and hit the ground running Experience with common ticketing systems (e.g., ServiceNow, Jira, Freshservice) Contract Details More ❯

total IT solution provider. They serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. They pride themselves on delivering a high level of expertise and customer service across their entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support … Due to the ongoing success, we are looking to recruit another member of staff for the Technical team. The role will involve supporting the IT infrastructure of all our customer base including server, storage, network, data and applications in addition to project work to improve and enhance the customers infrastructure environment. Key Responsibilities: * Provide 3rd Line support to customers … via telephone, email and remote control for the range of products and services that our client provides * Monitor and troubleshoot customer environments using their support and monitoring systems * Research, recommend, plan and implement infrastructure system projects * Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access, security and hosted Exchange. * Take responsibility of issues, escalations More ❯

total IT solution provider. We serve Small Medium Enterprise clients mainly located within Oxfordshire and the Thames Valley. We pride ourselves on delivering a high level of expertise and customer service across our entire range of products and services that include network security, email and multi-site IT systems. The Technical team handle a wide range of support … enquiries. Key Responsibilities: * Provide 3rd Line support to customers via telephone, email and remote control for the range of products and services that our client provide * Monitor and troubleshoot customer environments using our support and monitoring systems * Research, recommend, plan and implement infrastructure system projects * Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access … security and hosted Exchange. * Take responsibility of issues, escalations and requests maintaining customer communication * Diagnose and resolve customer problems * Liaise with third party organisations * Management of customer technical documentation, providing reports to the client and the company The Person: Ideally you will have a background in 3rd line technical consultancy working for a Managed Service Provider. More ❯

solving & attending multiple & various sites per day and reacting to IT support calls. Role Attending multiple and various sites per day reacting to IT support calls Responsible for attending customer sites, largely retail, to fix IT issues and ensure that they (our customer) can continue to trade Embracing the company ethos ‘My Customer, My Responsibility’ at all … times Signing in to site, completing works, signing out of site, respecting the customer Reviewing Health & Safety Working with management seamlessly to the customer Ensuring effective and great communication skills at all times Managing 3rd party stock (on van) allocate to you IT Maintenance works Open mind to/when learning new skills Completing site sign off reports … type of works allocated Potential weekend works (at least 1 week in 4) - but this would attract OT Ability to travel and work alone Desire to progress Desire to service customers Training Level 3 Information Communications Technician Apprenticeship Standard You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge Your More ❯

with Dynamics D365CE (this is a D365CE role) Role You will join an experienced Dynamics CRM/365 team to help design and deliver tailored D365CE solutions across sales, service, and marketing functions. This is a hands-on, functional consulting role where you will own the full lifecycle – from requirements gathering to delivery and post go-live support. Key … Skills D365CE Functional Consulting (3+ years experience) End-to-end implementation experience across multiple versions (2015/2016/D365) Strong understanding of D365CE core modules (Sales, Customer Service, Marketing) Pre-sales demos, client workshops, user training, and documentation Business and process analysis (As-Is/To-Be modelling) Excellent communication and problem-solving skills Functional documentation & requirements More ❯

Project Engineer, you will join an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to diversity and strives to create More ❯

new equipment. Legacy Device Management Collect and securely store Legacy devices from users. Maintain accurate records of all devices returned. Ensure compliance with asset management and data security policies. Customer Support Act as the first point of contact for users during deployment. Answer questions related to hardware, software, and data migration. Provide reassurance and clear communication throughout the process. … equipment and updating records. Key Requirements Proven experience in IT support, deployment, or engineering roles. Strong knowledge of hardware setup, software installation, and data transfer processes. Excellent communication and customer service skills. Ability to work independently and manage multiple deployments in a day. Familiarity with asset management and IT security practices. How to Apply: If you're interested More ❯

supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. We're looking for a Software Engineer I Backend Focus to join our fast-growing team. Viator More ❯