1 to 25 of 39 Customer Service Jobs in Reading

HONOR United Kingdom (hihonor.com) Title: Call Centre Manager Job Location: Reading, UK (will move to London in H2 2024, Frequent business trips to various customer locations (including some international travel) About the Role In this exciting role, you will play a pivotal role in shaping the success of our … responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviours to provide exceptional customer service that reflects our brand values. Ultimately you propel sales of our focus models by actively taking part in the sales process. This … and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the more »

Leader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to ensuring timely resolution of customer issues and contributing to the … overall service strategy. Location/Branch: Reading/Hybrid - 5 days a week during probation moving to 2 days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish … performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy average ticket age. Serve as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive more »

You're an experienced Air Compressor Service Engineer aspiring to become a Service Manager. With your expertise in Air Compressors, you now want to use your excellent people skills to share your knowledge with the wider team and help them develop. Based in High Wycombe, you'll be … servicing at our customer's sites within a 60 mile radius of our office. BASIC SALARY: Competitive Salary BENEFITS: · On call cover with paid overtime · Company van (available for private use) · Incentives for passing leads to our sales team · Full company benefits package including pension · Good holiday package plus … in our sector, but 95% of our customers are within 60 miles of our office resulting in less travel · Realistic opportunities to manage the service team · You'll be incentivised to pass leads onto our sales team JOB DESCRIPTION: Service Engineer, Field Service Engineer - Air Compressors, Industrial more »

efficient and effective Business Support services and provide support and guidance for the Skills Academy Staff, Apprentices and functions where required, working to agreed service levels and delivering a customer service to a high standard. Location - Reading/Basingstoke area Package - £27,300 - £35,000 (depending on … contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on … not to be considered a check list, candidates should be able to demonstrate some of the following: Business Administration Apprenticeship or relevant experience Excellent customer service skills Excellent interpersonal skills Attention to detail and accuracy Ability to manage own workload and priorities to agreed timescales Working knowledge of more »

Support Engineer (TSE) will be the secondary contact point for Aura customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This … position requires excellent customer service, organizational, time management, problem solving and interpersonal skills. Key Skills, Experience and Knowledge Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and meeting deadlines Excellent verbal and written communication and more »

Are you an experienced engineer who can provide Internal sales support to our field-based sales team, handle reactive customer enquiries, account manage their expectations, and provide after sales customer and technical support? You can be part of a large, growing commercial team, in a brand-new role … as part of a large internal team, your role will be varied technically and commercially, no two days will be the same! Our existing customer base is diverse covering materials handling, food and beverage manufacturers, process and packaging machinery, converting, bulk handling, lifting industry, milling, heavy engineering etc. Reasons … Users and OEM's. You'll be the focal point of contact for our existing customers, account managing their expectations to provide after sales customer service and sound technical advice and providing strong support to our external sales team in the field too. In addition, you will: Account more »

client companies provide data analyses, reports and statistics to co ordinators of the e-learning programmes within large prestigious organisations worldwide liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service manage support tickets, prioritise cases according to urgency and … support as required You must have: strong communication skills verbally and in writing to communicate with software users and managers motivation to provide excellent customer service ability to handle a varying workload including peaks of demand analytical skills to understand problems and issues and data motivation to learn … to work effectively within the support team and wider company Ideal skills and attributes that would make you stand out include any of: previous customer support experience in software solutions experience of e-learning solutions experience of supply chain or procurement solutions French language skills Benefits: 25 days leave more »

A highly motivated Field Service Engineer is needed to join the team at one of the UK's leading industrial cleaning machine distributors based in Reading on a full-time basis. As a full-time permanent field service engineer, your role will be to service and repair … industrial cleaning machinery whilst maintaining excellent customer service. The successful candidate will need to be based near Reading. This is an exciting opportunity to progress your career with a well-established company! About the Company They supply services and hire commercial and industrial cleaning machinery across the UK. As … a market leader within the industry, they have a reputation for excellent service levels and the supply of first-class industrial equipment. Key Responsibilities: Working with customers to get their machinery serviced to a high standard Attending machine breakdowns to put the customer's machines back into service more »

We need an electrically biased Field Service Engineers to join an experienced team and become an expert in our sector. We've been in business for over 180 years and with no 'on call' shifts, you'll always know where you need to be and when whilst installing, servicing … to £50,000) BENEFITS: · Company van included - available for private use · Company credit card and fuel card · 23 days holiday rising to 28 with service · 6% company pension · Laptop and mobile phone · Private healthcare LOCATION: Our UK office is based in Milton Keynes, but we'll be relocating to … Leicester this year. You'll be based from home as a Field Service Engineer. Covering the South and East Anglia, you'd ideally live in any of the following locations: Milton Keynes, Leicester, Reading, Watford, Cambridge, Slough, Oxford, Aylesbury, High Wycombe, Luton, Northampton, Peterborough, Bedford, Crawley, Woking, Guilford, Andover more »

may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customer service to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »

Leader role with Incident Problem Management Responsibilities. Looking after a team of 8. Preference will be for candidates who have worked for a Managed Service Provider Main Goal As 3rd Line TL, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL … principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. As a Problem Manager, you will be someone who has experience of handling SLAs and … KPIs to help mature IT processes and procedures. Excellent knowledge of ITIL Service/Incident/Problem Management (ITIL Version 4) would be advantageous. Responsibilities/Tasks and maintaining the Problem Management Policy/Framework trend and root cause analysis of recurring incidents, as well as aiding technical investigation more »

to be. Bring us your best. We’ll make your best better. About the role... We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of … Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every problem … within POR to assist and delight our customers. Duties & Responsibilities Act as first point of contact for POR customers (Phone, email, chat) Respond to customer requests for assistance Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards Provide more »

have won numerous awards for being best in class. They are looking for their next IT Support professional to join an already well established customer support function. The business have been going from strength to strength experiencing 15-20% growth year on year and with new solutions coming to … application updates. Speaking with Customers and/or investigating, diagnosing and solving application, environmental and hardware problems. Maintain a log of any support activities, customer problems and resolutions for reference purposes. Creation of knowledge-base articles and FAQs for use both internally and externally. To maintain a high degree … of customer service for all support queries and adhere to all service management principles. Flag Technical escalations Experienced Required: Software Support 1+ years experience providing IT Technical Support Excellent telephone manner Strong working knowledge of Microsoft based operating systems with emphasis on Windows 10 & 11, Server Essentials more »

for customers on IT and Finance Business Application related questions for their solutions. You will need to provide a professional, efficient, and effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base. … through to conclusion, liaising with colleagues and R&D, as appropriate Investigate, process and document application defects passed to the Application Support team Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress Investigate, document and present to the Team Leader process improvements that … enhance the customer experience You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development Requirements: Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable Experience more »

Overview: Responsibilities: We are looking to recruit a highly service focused 2nd line technical support engineer to provide on-site support and maintain customer’s network infrastructure ****Would Consider a Trainee with some Network Fundamentals Skills *** The successful candidate will have an advanced level of knowledge and experience … City Centre Responsible for: 2nd/3rd line technical support of LAN, WAN, Wi-Fi and Security networks. Fault finding through to resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service … require overtime when required for out-of-hours/project activity. To succeed in the role, the following skills and attributes are key: Excellent customer service skills, including written and oral communication. Proven experience in a Networking/IT environment. Ability to work alone & within a team to more »

need to be a strong team player, working well and supporting colleagues as well as confident to use their own initiative in a challenging customer-facing environment where a flexible approach is required coupled with the ability to provide strong and positive customer service. The position is very … customer facing and involves daily interaction with customers, employees and suppliers. A high degree of expertise in communication and customer focus is required to ensure a professional and efficient support function. Vision •A friendly and warm welcome providing all a personalised touch •Delivery of an excellent customer … the floors to ensure standards are met. vWork with these teams to book in works at times suitable for client where minimal disruption and customer satisfaction are prioritised vDevelop and maintain fantastic communication with key colleagues vDaily management of meeting rooms ensuring general tidiness and working AV equipment vProviding more »

position with an established chromatography company founded in 1989 that has grown in the right direction since. They are keen to take on a service engineer who wants to be apart of a tight knit culture that welcome training and development down the M4 corridor. Day to Day: -Working … flexible, adaptive to the needs of the business to support the customers need. -Working well with the team to ensure the best output. -Strong customer service and communication skills for customer satisfaction. Package details -Salary dependent on experience -6K bonus scheme -Company Car electric -Generous AL more »

etc Troubleshoot Citrix session/remote access issues. Help troubleshoot the clients bespoke Apps such as APT, Docosoft, Openbox What were looking for: Good customer service (VIP users are often in the office) to respond to issues when users walk up to the IT hub area. Basic AD more »

Monday to Friday. Main duties of the job To administer the agreed recruitment and selection process to ensure the effective delivery of the recruitment service in line with the Recruitment and Selection Policy and Procedure. To liaise with the Team Leaders, Recruiting Managers, Finance and local Human Resources departments … and work for us. Benefits of working for us include: Flexible working options to support work-life balance. 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme Access … from vacancy creation to on-boarding) Working within an office environment Experience of working with office systems and procedures Experience of working in a customer service environment Desirable Previous NHS experience Knowledge, Skills & Abilities Desirable Experience of computerised HR/Recruitment systems Disclosure and Barring Service Check more »

management professional to thrive in a renowned industry leader that values technical and engineering expertise. Responsibilities: Drive continuous operational excellence by ensuring performance, managing customer requirements, and collaborating with internal business development and sales teams. Develop and grow relationships with Major Accounts to enhance customer satisfaction. Take full … responsibility for meeting key customer performance metrics, including ship on time and revenue Deliver and forecast business results through strategic planning and collaboration with cross-functional teams using software such as Salesforce. Drive operational transformation initiatives to remain competitive, improve efficiency, quality and cost. Collaborate with internal teams for … the team. Requirements: Degree educated in Business, Electronics, Electrical Engineering, related technical discipline, or equivalent relevant experience. Technical or high-level understanding of multiple customer industries such as Aerospace/Defense, Wireless Manufacturing, Electronics etc. Experience with CRM & ERP systems and databases, Salesforce highly desirable. Proven people management experience more »

good experience of using Microsoft Office65. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability more »

in 4 is supported after onsite training is completed. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will … be escalated to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active SC clearance Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Opportunity to gain DV clearance Life cover Income protection more »

the support team in catering for the needs of internal and external customers Enhancement of current procedures, processes and applications in order to increase customer satisfaction Have an analytical approach, provide direction and ideas Strong organizational, problem-solving, communication and customer service skills more »

you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus more »

you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of … driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus more »