1 to 25 of 28 Customer Service Jobs in Reading

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

Customer Service Advisor £22,000 - £24,000 | Reading, Hybrid | Permanent An exciting opportunity has arisen for a Customer Service Advisor to join a leading, award-winning organisation within the property and technology sector. You’ll be part of a friendly, dynamic, and supportive team that values collaboration, innovation, and continuous improvement.This is a hybrid role based … in Reading, requiring just one day per week in the office, offering a great work-life balance alongside excellent development opportunity. Key Responsibilities: Provide first-line customer support and advice via phone and ticketing system Log and manage all relevant details to ensure smooth and effective resolution Deliver exceptional service and maintain customer satisfaction levels above … ongoing coaching Collaborate closely with colleagues to share knowledge and resolve complex queries You’ll also bring: A good standard of education (A-Level or equivalent preferred) Previous frontline customer service experience Proficiency with PCs, MS Office, and web-based systems Knowledge of Zendesk or Salesforce (advantageous but not essential) Strong organisational and time management skills Ability to More ❯

We are seeking a full-time Sales/Logistics Administrator based at our Reading office. As part of a small team your role will assist the various steps in customer order fulfilment and customer service. This will involve some data entry, dealing with incoming materials, product despatch and logistics. In addition, you will be required in customer service dealing with incoming customer calls of new and existing clients. Part of the role will be processing and monitoring customer returns. You should demonstrate excellent verbal and written communication skills with a focus on attention to detail an ability to be versatile and self-motivated allocating resources according to priority. Experience works with Microsoft Business … Responsibilities: Sales and purchase order processing Incoming materials processing, checking in and despatch Liaison with logistics partners relating to product import and domestic delivery Handling incoming calls, assisting with customer service Providing customer service role via incoming phone calls & email Working with customers and suppliers on RMA (return material) Managing an ongoing RMA database Act as More ❯

We are seeking a full-time Sales/Logistics Administrator based at our Reading office. As part of a small team your role will assist the various steps in customer order fulfilment and customer service. This will involve some data entry, dealing with incoming materials, product despatch and logistics. In addition, you will be required in customer service dealing with incoming customer calls of new and existing clients. Part of the role will be processing and monitoring customer returns. You should demonstrate excellent verbal and written communication skills with a focus on attention to detail an ability to be versatile and self-motivated allocating resources according to priority. Experience works with Microsoft Business … Responsibilities: Sales and purchase order processing Incoming materials processing, checking in and despatch Liaison with logistics partners relating to product import and domestic delivery Handling incoming calls, assisting with customer service Providing customer service role via incoming phone calls & email Working with customers and suppliers on RMA (return material) Managing an ongoing RMA database Act as More ❯

a dedicated Procurement Assistant to join a leading property company in Reading. The role requires a detail-oriented individual with a focus on supporting procurement operations and ensuring efficient customer service delivery. Client Details Procurement Coordinator, Reading: This medium -sized property organisation operates within the customer service department, focusing on delivering high-quality solutions. Their commitment … ensure timely delivery of goods and services. Support the procurement team in identifying cost-effective solutions. Ensure compliance with company policies and industry regulations. Handle queries and provide exceptional customer service to internal stakeholders. Prepare reports and analyse procurement data to improve processes. Collaborate with other departments to align procurement strategies with company objectives. Profile Procurement Coordinator, Reading More ❯

a dedicated Procurement Assistant to join a leading property company in Reading. The role requires a detail-oriented individual with a focus on supporting procurement operations and ensuring efficient customer service delivery. Client Details Procurement Coordinator, Reading: This medium -sized property organisation operates within the customer service department, focusing on delivering high-quality solutions. Their commitment … ensure timely delivery of goods and services. Support the procurement team in identifying cost-effective solutions. Ensure compliance with company policies and industry regulations. Handle queries and provide exceptional customer service to internal stakeholders. Prepare reports and analyse procurement data to improve processes. Collaborate with other departments to align procurement strategies with company objectives. Profile Procurement Coordinator, Reading More ❯

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment. We currently have a vacancy for a Field Service Engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP. This is a customer focused role providing a wide range of technical support for our broadcast clients based … the broadcast or professional AV environments at a technical level. Job Responsibilities: Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess the customer's product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause Recommend solutions utilizing various levels of technical language appropriate to … the customer in a timely, clear and professional manner Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer "feature requests" to product managers Support the development of product communications by generating or authoring customer guides More ❯

shift dependent) Contract Type: Permanent, Full-Time Security Clearance Required: SC to start then DV Nationality Restrictions: British Passport with no dual nationality Role Overview We are seeking a customer-focused and enthusiastic End User Compute Engineer to join our Technical Team. This role is ideal for someone with a experienced background across multiple End user compute disciplines & solving … IT issues, strong communication skills, and a collaborative mindset. Youll be working in a dynamic environment supporting conference rooms, laptops, MPS and hardware services. Key Responsibilities Deliver high-quality customer service and maintain communication throughout incident lifecycles Manage refurbishment and deployment of PCs across AWE sites Provide support for conference room setups with advanced AV equipment Perform software … under pressure Support out-of-hours work as required (overtime available) Familiarisation of asset management lifecycle MPS break fix Essential Skills & Qualifications Strong verbal and written communication skills. Excellent customer service orientation. Solid understanding of EUS support models and best practices. Experience with HP/Lenovo/Dell desktop/laptop hardware break/fix. Service Now More ❯

join this exciting global business. Please note: I can only accept applications from suitable applicants who are either Fluent Spanish (or Fluent Dutch) This role requires excellent communication and customer service skills to join a global organisation in this progressive career opportunity. The ideal candidate will be familiar with IT (laptop, Mobile, PC) Support or will have a … skills as follows: Skills Summary: Fluent Spanish (Or Dutch) language skills Strong IT skills and interest (Building/fixing/troubleshooting, PC's, Laptops, IOS/Android) Problem solving Customer focused Good planning/organisation skills Able to prioritise workloads Strong and clear communicator (Written and verbal) In terms of backgrounds we are essentially looking for someone who either … apply in a work environment Wider business skills: Sales Order Processing: Enter and process sales orders accurately using the Infor LN ERP system, ensuring all documentation is handled correctly. Customer service/communication: T ake calls from clients, chase and organise returns or orders (between clients and equipment suppliers) and build trusted and efficient resolution to questions/ More ❯

global business. Please note: I can only accept applications from suitable applicants who are either Fluent Dutch or have Fluent Spanish language skills. This role requires excellent communication and customer service skills to join a global organisation in this progressive career opportunity. The ideal candidate will be familiar with IT (laptop, Mobile, PC) Support or will have a … set of skills as follows: Skills Summary: Fluent Dutch (Or spanish) Strong IT skills and interest (Building/fixing/troubleshooting, PC's, Laptops, IOS/Android) Problem solving Customer focused Good planning/organisation skills Able to prioritise workloads Strong and clear communicator (Written and verbal) In terms of backgrounds we are essentially looking for someone who either … apply in a work environment Wider business skills: Sales Order Processing: Enter and process sales orders accurately using the Infor LN ERP system, ensuring all documentation is handled correctly. Customer service/communication: T ake calls from clients, chase and organise returns or orders (between clients and equipment suppliers) and build trusted and efficient resolution to questions/ More ❯

Senior Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements. More ❯

Main duties of the job 1. Availability and Capacity Management 2. Development Process Optimisation 3. Information Security (Security by Design) 4. Systems Design and Integration5. Programming and Build 6. Service Support and Reporting 7. Development and Innovation of Information Systems 8. Training and Mentoring About us Diversity makes us interesting... Inclusion is what will make us outstanding. Inequality exists … Trust.Capacity Planning: Identify potential capacity issues, monitor system performance, and take proactive steps to ensure systems can handle current and future workloads. Implement scaling strategies to avoid disruptions in service availability.Remedial Action: Initiate timely corrective actions to address capacity issues or system failures, ensuring minimal downtime and a seamless user experience. 2. Development Process OptimisationProcess Efficiency: Identify and lead … validate prototypes.Choose appropriate prototyping methods for the task at hand.Root Cause Analysis: Perform root cause analysis for production errors, developing software solutions to address issues and prevent recurrence. 6. Service Support and ReportingService Delivery: Provide expert support for the Trusts digital services, ensuring that service levels are maintained.Manage the release management platform, keeping it up to date and More ❯

rapidly expanding company based in Twyford is looking for a Scheduler to join their team on a temporary contract for a minimum of 3 months. This role involves managing service tickets, aligning engineers and availability of parts with customer needs, and ensuring a timely resolution. This is a vital position in the Service Desk team as it … acts as a central point of communication between clients and engineers. Main Duties: Schedule and assign service requests to appropriate engineers. Monitor ticket queues and ensure timely response. Communicate with clients to confirm service appointments and updates. Coordinate with the Engineering team to balance workload. Ensure parts are readily available. Requirements: Strong organisational skills with meticulous attention to … detail. Excellent communication and customer service skills. Knowledge of a Scheduling ticketing system is advantageous. Ability to work in a fast-paced environment and prioritize tasks effectively. More ❯

per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the Reading area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware-level troubleshooting. HP/Lenovo … SQ training is desirable but not essential. Key Responsibilities Attend customer sites to perform laptop and desktop break/fix activities Conduct hardware diagnostics, component swaps, repairs, and full reassembly Work to vendor guidelines for HP and Lenovo hardware Use a mobile service app to: Manage, update, and close tickets Check in/out parts and return unused … components daily Perform tasks such as BIOS updates and device branding as required Maintain safe working practices and escalate issues through the appropriate support channels Deliver professional onsite customer service Requirements Strong L2-level knowledge of laptop and desktop hardware (HP/Lenovo preferred) Ability to carry out break/fix repairs confidently and independently Previous field engineering More ❯

for detail. 2+ years of experience in an admin related role. Familiarity with Sage and Salesforce is a plus. AV industry experience preferred, but not required. Responsibilities Manage the customer service inbox and telephone line, ensuring prompt, professional resolution of all queries and concerns. Oversee the full order cycle, including daily status checks and running reports to confirm … accurate shipping and dispatch. Process and maintain accurate records for all orders. Proactively manage customer backorders using internal reporting, providing timely updates and estimated time of arrivals to all relevant parties. Maintain accurate and up-to-date customer and transactional information within CRM and ERP systems ( Salesforce and Sage ). If you are interested in the AV Admin More ❯

for detail. 2+ years of experience in an admin related role. Familiarity with Sage and Salesforce is a plus. AV industry experience preferred, but not required. Responsibilities Manage the customer service inbox and telephone line, ensuring prompt, professional resolution of all queries and concerns. Oversee the full order cycle, including daily status checks and running reports to confirm … accurate shipping and dispatch. Process and maintain accurate records for all orders. Proactively manage customer backorders using internal reporting, providing timely updates and estimated time of arrivals to all relevant parties. Maintain accurate and up-to-date customer and transactional information within CRM and ERP systems ( Salesforce and Sage ). If you are interested in the AV Admin More ❯

performance-based bonus included Flexible remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate flows More ❯

to £45,000 basic Uncapped commission structure with £55k+ OTE Company van with private use (BIK opt-in) Overtime rates available 22 days holiday + bank holidays (rising with service) Clear career progression within a national organisation Ongoing training and development, including Gent systems Supportive management and a well-structured working environment Callout rota managed by area hiring manager … with flexibility. Responsibilities Fire & Security Engineer As a Fire & Security Engineer, you will: Install, maintain, and service fire alarm systems (Gent experience highly desirable), CCTV, access control, and intruder alarms Manage your diary and workload effectively to deliver high-quality service to clients Attend call-outs and emergency repairs as part of a scheduled rota Provide excellent customer service and represent the company professionally at all times Ensure compliance with all relevant industry standards and health & safety regulations Requirements Fire & Security Engineer Proven experience with fire alarms, CCTV, intruder alarms, and access control systems Gent-trained or experience with Gent fire systems (highly advantageous) Full UK driving licence Strong technical troubleshooting and problem-solving skills Ability More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

and nurses in surgeries. Organizing conferences for doctors and other medical staff. Building and maintaining positive working relationships with medical staff and supporting administration staff. Work closely together with Customer Service team on price quotations, tenders, frameworks, pricing, orders samples and customer issues. Covering the south ideally based on the M4 Corridor as there will be time … a hunter (the job involves getting new business) Charismatic networker (relationship-seeker who intentionally make connections with both internal partners and external contacts) Can demonstrate resilience for rejection. Understands customer needs regular contact and feedback. Demonstrates a track record of success. Takes actions to meet or exceed customer expectations If you think the role of Business Development Manager More ❯

Work with the Warehouse Manager to improve operational workflows using system capabilities. Provide stock and sales reports to support decision-making and forecasting. Operations Support Collaborate with Warehouse and Customer Service teams to resolve technical or operational system issues. Manage complimentary stock requests, including quotations, collections, and delivery coordination. Participate in regular operational and stock planning meetings to More ❯

Work with the Warehouse Manager to suggest and support new warehouse processes that involve utilising the system to its full capacity Operations: As required with the Warehouse Manager and customer service departments to solve and troubleshoot any issues To manage comp stock requests from clients, quoting for delivery and collection and raise associated Sales Orders To run regular More ❯

Work with the Warehouse Manager to suggest and support new warehouse processes that involve utilising the system to its full capacity Operations: As required with the Warehouse Manager and customer service departments to solve and troubleshoot any issues To manage comp stock requests from clients, quoting for delivery and collection and raise associated Sales Orders To run regular More ❯