1 to 25 of 73 Customer Service Jobs in Reading

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. About the role ... The Customer Support Specialist provides application/business support to our customers. When the "CSS" becomes an expert in the intricacies of our software and the hire/rental industry, there … will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician. You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O/S … basic network troubleshooting and IIS. Performance Providing telephone and email support to external customers and colleagues providing an excellent level of service Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce) Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status of logged More ❯

documentation where appropriate. Systems Maintenance: Take ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales. Timely update of the company’s Service Management ticketing system. Carry out all maintenance tasks for on-site services as detailed in contracted service management plans. Maintain those Reference Facilities that support Systems Maintenance. Consult … with the Service desk and infrastructure team to address in-depth issues. Carry out initial inspections on returned end-user equipment and on new or replacement end-user equipment prior to dispatch. Implement agreed service changes and ensure all documentation is updated to reflect configuration changes. Asset Management for all managed services. Build, install and configure managed ICT … services in line with the company’s product set and customer requirements. Assist in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. Ensure all appropriate installation documentation is produced. Experience with Windows, Office365, Active Directory, basic networking #J-18808-Ljbffr More ❯

our product lines Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions The Job As a Senior Customer Success Manager, you'll play a pivotal role in ensuring our customers get maximum value from our SaaS solutions. You’ll build trusted, strategic relationships with key accounts, proactively … term success and retention by helping customers thrive - not just use our platform, but truly unlock its potential. Location: Reading/UK Remote What You’ll Do Drive enterprise customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails). Being a trusted advisor and source of advice for customers and … colleagues, understanding customer issues and ensuring customers receive regular updates on products. Be able to monetize these opportunities [when appropriate] through selling revenue-generating products and additional training to existing customers. Be responsible for a group of customer accounts and complete training for new customers. Proactively contact the customer and help them through the initial go-live. More ❯

Other - EU work permit required: Yes Job Reference: 97b56c57cec8 Job Views: 6 Posted: 25.06.2025 Expiry Date: 09.08.2025 Job Description: Helpdesk Technical Support Engineer - MSP Experience Required A leading Managed Service Provider (MSP) is seeking a skilled and client-focused Helpdesk Technical Support Engineer to join their growing team. This role is ideal for someone with experience in MSP environments … Assist with virtualization platforms such as VMware ESX, vCenter, or Hyper-V. Implement and maintain security software, endpoint security, and remote monitoring tools. Log and manage incidents through a service desk ticketing system. Engage directly with clients, ensuring excellent communication and customer service. Document customer interactions and solutions to contribute to a growing knowledge base. Escalate complex More ❯

in a fast-paced and quality-focused environment. You will be responsible for overseeing the daily operations of the Test & Calibration Department, managing a small team of technicians, handling customer repairs and returns, and ensuring all products meet the highest standards through rigorous testing and documentation. Key Responsibilities of the Test Team Leader Lead, manage, and support the test … team to meet departmental objectives and deadlines Perform and oversee functional testing and calibration of mechanical and electronic assemblies Manage and monitor customer repairs and returns through the internal ticketing system Collaborate with engineering, production, sales, and customer service teams to streamline operations Identify and resolve equipment issues and quality concerns promptly and efficiently Maintain and enforce More ❯

in a fast-paced and quality-focused environment. You will be responsible for overseeing the daily operations of the Test & Calibration Department, managing a small team of technicians, handling customer repairs and returns, and ensuring all products meet the highest standards through rigorous testing and documentation. Key Responsibilities of the Test Team Leader Lead, manage, and support the test … team to meet departmental objectives and deadlines Perform and oversee functional testing and calibration of mechanical and electronic assemblies Manage and monitor customer repairs and returns through the internal ticketing system Collaborate with engineering, production, sales, and customer service teams to streamline operations Identify and resolve equipment issues and quality concerns promptly and efficiently Maintain and enforce More ❯

of planning and delivering programmes and projects and services on time. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery Ability to understand a broad range of complex information quickly and make decisions where opinions differ/no obvious solutions Communication skills for delivering key messages to a … policy for implementation Previously responsible for a budget, involved in budget setting and working knowledge of financial processes Promotes equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda. Evidence of planning and delivering programmes, projects and services on time using established project management … techniques Excellent customer service skills; Team working skills; Self-motivated; Ability to move between details and the bigger picture. Demonstrates honesty and integrity and promotes organisational values. Demonstrates honesty and integrity and promotes organisational values Embrace change, viewing it as an opportunity to learn and develop Disclosure and Barring Service Check This post is subject to the More ❯

opportunity to contribute to one of the largest SCADA estates in the UK, helping to improve performance, reduce downtime, and drive innovation in a business delivering life's essential service every day. What you'll do as a Regional SCADA Engineer: SCADA System Support: Maintain high availability of the Regional SCADA platform (targeting 99.2% uptime or higher). Perform … providing in-hours and out-of-hours fault response. Investigate high-impact incidents and escalate recurring faults for permanent resolution. Incident & Request Management: Deliver responsive support for SCADA-related service requests and incidents. Manage access and data requests in line with OT policies and security controls. Ensure all changes align with defined operational requirements and compliance standards. Project & Change … the maintenance, support, or technical delivery of SCADA or Industrial Control & Automation (ICA) systems. Proven ability to work collaboratively with operations teams, contractors, and technical specialists. Strong communication and customer service skills, with experience translating technical language for diverse audiences. Excellent problem-solving and diagnostic skills, with the ability to assess impact and resolve issues under pressure. Familiarity More ❯

have the following skills and knowledge: 5+ years of relevant people leadership experience in a technology-based pre-sales or inside sales position Strong coaching and development skills Strong customer service skills Strong analytical thinking and problem-solving skills Excellent oral and written communication skills Engaging and communicating confidently; will present to and collaborate with Sales and Marketing More ❯

in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology. Working within the Landmark Valuation Services (LVS) Service Desk team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents. Additionally, you will be required to assist the 2nd Line, DevOps and Engineering teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to … in helping us to set you on the path to success. You will be a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. We are looking for somebody who has an interest in Application Support or Software Development career paths. You will also have/be: • Minimum A-level standard More ❯

individual to join our busy and fast-paced Technology team within our specialist, predominately online University. You will manage and support IT systems across the University, providing an excellent service for all students and staff. This is a great opportunity for someone looking to further their career, develop their skillset, and grow their technical knowledge. Your accountabilities and responsibilities … include: Manage incoming incidents and service requests in line with the SLA. Update customers throughout the lifecycle of their service ticket. Follow technology procedures for setting up new starters, arranging changes, and managing leavers. Collaborate both within and outside of the team. Our main requirements: GCSE Maths and English Grade C/4 or above. Previous experience in … a similar/technical support role for Windows and Mac operating systems. Customer service and communication skills, with the ability to support users at all levels. An understanding of the configuration of hardware; laptops and peripherals including printers. Troubleshooting ability and keenness to learn. At University of the Built Environment we expect employees to demonstrate our values: Passion More ❯

ultimate escalation point for all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide … permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge More ❯

criteria have been met to ensure order can be 'booked' - Troubleshoot and resolve order management and billing issues to support meeting cash collection targets; - Responsible to effectively manage internal customer/stakeholder inquiries on billing processes, internal controls and policies; - Responsible to follow all internal controls and policies related to order processing and billing to protect the Client's … Billing delivery excellence mandate. Skills and Experience: - Minimum 2+ years' experience in relevant environment; global billing experience in the software services, or high-tech industry or relevant education - Good customer service experience - Good working knowledge of billing systems and Microsoft products. Knowledge in SAP, Salesforce would be an advantage - Good working knowledge of accounting principles - Working knowledge reviewing More ❯

priorities for the delivery teams to ensure task completion; coordinates work activities with others. Builds Partnerships with Client and Colleagues through open transparent and timely communication. Operates as a customer care professional building exemplar client relationships and puts the client and the centre of decisions making. Ensure a professional image of Integral is presented to clients and visitors, and … ensure excellence in customer service is delivered and promoted at all times. Manage relevant financial metrics/targets including invoicing WIP and debt management. Identify areas to improve financial and operational performance within the contracted services and supply chain – lead these change initiatives. Manage supply chain partners operating across the contract to ensure delivery levels are maintained and More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

Maintain employee attendance records and assist in HR-related tasks. Finance & Billing Support: Assist in processing invoices and expense reports. Monitor office-related budgets and assist in cost management. Customer Service: Greet clients, vendors, and visitors. Assist with inquiries and provide information as needed. Required Skills & Qualifications: Proven experience as an office administrator or in another relevant administrative More ❯

exclusive features. £26,000 - £32,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting Secondary Schools within a Trust around Reading and surrounding areas. You must own and vehicle and full UK driving license for … Reading - Berkshire £26,000 - £32,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting Secondary Schools within a Trust around Reading and surrounding areas. You must own and vehicle and full UK driving license for … 2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in More ❯

aid Employee assistance programme Employee recognition scheme Our client are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Reading. You must own and vehicle and full UK driving license for this role, as this role requires you … 2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in More ❯

aid Employee assistance programme Employee recognition scheme Our client are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Reading. You must own and vehicle and full UK driving license for this role, as this role requires you … 2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in More ❯

Customer service A large telecoms company in Reading is seeking a customer service advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential job functions: Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions (training provided) Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction and has the following skills:-. Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory); Strong More ❯

A large telecoms company in Reading is seeking a French-speaking customer service advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential job functions: Serve as Technical Customer Support professional … dealing with technical matters related to SaaS (Software as a Service) products and solutions (training provided) Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional … with good technical skills and a clear understanding of what drives customer satisfaction and has the following skills:-. Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory); Strong communication and listening More ❯

A large telecoms company in Reading is seeking a customer service advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential job functions: Serve as Technical Customer Support professional dealing with … technical matters related to SaaS (Software as a Service) products and solutions (training provided) Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good … technical skills and a clear understanding of what drives customer satisfaction and has the following skills:-. Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory); Strong communication and listening skills What More ❯

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯