1 to 25 of 27 Customer Service Jobs in Reading

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

Field Service Engineer Reading/Basingstoke/Andover area £40k basic + car/allowance + call out rota up to £7500 + exceptional benefits Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result … of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory … equipment associated with Clinical and Industrial markets in the Reading region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name More ❯

Field Service Engineer Reading/Basingstoke/Andover area 40k basic + car/allowance + call out rota up to 7500 + exceptional benefits Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result … of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory … equipment associated with Clinical and Industrial markets in the Reading region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a … leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

Selling: FinTech SaaS WHY: Perfect place to start a sales career, with progression in 12 months Do you have 6 - 24 months experience within Sales Support, Sales Admin, B2B customer services, B2B sales experience? Do you want to progress into an SDR within 12 months? Fancy joining a rapidly growing SaaS firm in a very good industry? The company … lucrative industries in the UK. They are looking for a Sales Support Executive to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account … need on the way. This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Most importantly you will have to want to progress into more senior sales roles as see sales as the More ❯

in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology. Working within the Landmark Valuation Services (LVS) Service Desk team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents. Additionally, you will be required to assist the 2nd Line, DevOps and Engineering teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to … in helping us to set you on the path to success. You will be a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. We are looking for somebody who has an interest in Application Support or Software Development career paths. You will also have/be: • Minimum A-level standard More ❯

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our … Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline … security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

What's In It for You? We believe in rewarding talent. Here's what you can expect: Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

As a Customer Support Lead, you will take charge of our support function, ensuring we deliver an exceptional experience to both clients and practitioners. You will lead and develop our Customer Support Co-ordinator, act as the key escalation point for complex queries, and drive improvements across our processes and systems. You will balance hands-on operational support … while also fostering a culture of continuous improvement. By building strong relationships, collaborating across teams, and anticipating stakeholder needs, you will play a vital role in keeping our support service responsive, efficient, and client-focused. What you will be doing: Leading, mentoring, and developing our Customer Support Co-ordinator. Handling escalated client and practitioner queries with confidence and … and championing continuous improvement. Partnering with our Commercial, Marketing, and Tech teams to align on messaging and initiatives. What We’re Looking For: 2+ years’ experience in client support, customer service, or community engagement. Strong communication, coaching, and stakeholder management skills. Calm under pressure with a client-first mindset and commercial awareness. Organised, tech-savvy, and confident using More ❯

IT and Telecoms support to over 300 businesses across the South East. They specialise in Microsoft 365, Windows Server, Virtualisation, and Cloud Migrations, and are known for their friendly, customer-focused approach. Position Overview: The IT Support Technician will be part of a growing technical team, delivering high-quality 1st Line support to a diverse client base. This role … is ideal for someone with solid troubleshooting skills, a passion for customer service, and a desire to grow within a dynamic MSP environment. Key Skills required: Prior experience in an IT Service Desk role (MSP Experience is preferred) Experience with Active Directory, Group Policy, DNS, file/print services Microsoft 365 setup, support, and administration (including Exchange … and SharePoint) Familiarity with service desk ticketing systems Excellent troubleshooting and communication skills Full UK Drivers licence - required Desirable Skills: Exposure to Microsoft Azure and cloud migration projects Knowledge of backup solutions (e.g., Acronis) Experience with email migration tools Key Responsibilities: Respond to customer calls and support tickets, resolving issues within SLA Provide remote and occasional on-site More ❯

Friday off! Hybrid working - work from home, a regional hub, or our modern Reading office Private Medical Insurance (Vitality Health) Medical Cash Plan (Medicash) Income Protection and Death in Service (YuLife) 25-28 days holiday (increases with tenure) + your birthday off EV car scheme , Cycle to Work , Gym discounts , Costco membership Buy/sell up to 10 days … annually Pension scheme - 5.5% employer/4% employee Employee Assistance Programme Professional & personal training budget Quarterly check-ins & ongoing development support Recognition & reward programmes - including spot bonuses and long-service awards Award-winning culture - recognised as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver … outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and More ❯

rapidly expanding company based in Twyford is looking for a Scheduler to join their team on a temporary contract for a minimum of 3 months. This role involves managing service tickets, aligning engineers and availability of parts with customer needs, and ensuring a timely resolution. This is a vital position in the Service Desk team as it … acts as a central point of communication between clients and engineers. Main Duties: Schedule and assign service requests to appropriate engineers. Monitor ticket queues and ensure timely response. Communicate with clients to confirm service appointments and updates. Coordinate with the Engineering team to balance workload. Ensure parts are readily available. Requirements: Strong organisational skills with meticulous attention to … detail. Excellent communication and customer service skills. Knowledge of a Scheduling ticketing system is advantageous. Ability to work in a fast-paced environment and prioritize tasks effectively. More ❯

hardware/software Troubleshoot and resolve issues related to networking (DHCP, DNS, TCP/IP, VLAN, wireless) Work with Apple products (MacBooks, iPads, iPhones) and peripheral devices Provide excellent customer service and technical guidance to end-users Skills & Experience Required: 2+ years’ experience in a Desktop Support/Engineer role Strong knowledge of Microsoft Windows OS (Windows More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS This is more than a technical role it is an opportunity to shape how organisations work! You will be at the forefront of designing and implementing … be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking for … plus. Strong problem-solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity More ❯

internal & external support to Finance teams/customers by working cohesively with the Accounts Receivable team. KEY RESPONSIBILITIES: Process employee expenses Month end and year end reconciliation and reporting Customer account set up and management Order check and invoicing (PR lines, Finance orders, Irish Accounts etc ) Shared mailbox management Liaise with the Sales team for efficient orders processing Process … credit card payments Working through customer credit limit reviews Work with Team Lead and Business analysts to improve systems and processes Involvement with rebates WIDER TEAM NETWORK Internal Accounts Payable, Invoices, Purchasing, CSP/Microsoft/Adobe operations QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Essential Other Requirements Good understanding of IT (specifically software) Interest in acquiring further knowledge to help … Core Competencies & Skills Organised individual with excellent time management Accuracy and attention to detail essential Copes well under pressure and can meet deadlines Excellent verbal and written communication with customer service/facing skills essential Self-motivated and able to take responsibility Intermediate-level skills in use of Microsoft Office suite applications Tenacious and quick to learn Adaptable More ❯

with wellbeing webinars, social clubs, paid volunteering days, and access to Vitality Healthcare and gym discounts. Award-Winning Team: Join a team that's consistently recognised for excellence in customer service, innovation, and vendor partnerships. We're proud to be " Smarter Together ", combining deep expertise, a consultative approach, and a passion for delivering value to our customers and … shaping how our customers adopt and scale Microsoft's intelligent cloud and data services. This is a highly consultative role that blends deep technical expertise with commercial acumen and customer engagement. You will work closely with account teams, solution specialists, and delivery consultants to design and position scalable, secure, and innovative Data & AI solutions. These solutions will span Microsoft … and proof-of-value engagements Stay current with Microsoft's Data & AI roadmap and emerging technologies Ensure proposed solutions align with Microsoft's "Metrics that Matter" to drive measurable customer outcomes QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Degree in Computer Science, Data Science, Engineering, or related field DESIRABLE Equivalent industry More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

UK who will work with you & your resellers to install the products to their end clients. This business has a superb retention rate on contracts due to their unrivalled customer service globally, they are rapidly growing through year on year revenue increase, and are making careers for people across the UK, Europe, and the US. This is a More ❯

Join a fast-moving telecoms provider in Berkshire as a Senior C# Developer, where you'll lead the development of internal applications that drive operational efficiency and customer service excellence. This is a hands-on role for a seasoned engineer who thrives in a collaborative, delivery-focused environment. About the Role You’ll take ownership of key internal More ❯

implementation projects within financial services. Role Summary You will work with the project team to plan and orchestrate the implementation of a new data structure to support back-office customer service processes for a financial services provider in Bracknell. What youll be doing as Data Implementation Lead: Collaborating with the project team to design and deliver the new More ❯

as soon as possible! Your tasks: Your primary responsibility as an Account Executive is to represent Hornetsecurity as our partner base's central point of contact and provide excellent customer service to empower our partners. You will be expected to find innovative ways to introduce and cross-sell our complete portfolio, expand your relationships within the Northern Europe More ❯

role in growing revenue across existing accounts while developing new business within the Public Sector. What You ll Be Doing: Inside Sales Executive Develop and grow spend within existing customer accounts while actively identifying and winning new business opportunities. Manage your pipeline effectively and provide accurate weekly forecasts to drive year-on-year financial growth. Build an in-depth … understanding of the company s solutions and deliver tailored product knowledge to clients. Keep detailed records of customer engagement and contact updates using the CRM system. What We re Looking For: Inside Sales Executive Proven IT reseller sales experience, ideally with exposure to Public Sector clients. A self-motivated, ambitious individual with a strong desire to exceed targets and … progress in their career. Excellent relationship-building, communication, and negotiation skills. A proactive and positive attitude with a focus on delivering outstanding customer service. Why Apply? This is a fantastic opportunity to join a dynamic and supportive sales team where hard work and success are recognised and rewarded. We are a Disability Confident Employer (Level 1) and are committed More ❯

role in growing revenue across existing accounts while developing new business within the Public Sector. What You’ll Be Doing: Inside Sales Executive Develop and grow spend within existing customer accounts while actively identifying and winning new business opportunities. Manage your pipeline effectively and provide accurate weekly forecasts to drive year-on-year financial growth. Build an in-depth … understanding of the company’s solutions and deliver tailored product knowledge to clients. Keep detailed records of customer engagement and contact updates using the CRM system. What We’re Looking For: Inside Sales Executive Proven IT reseller sales experience, ideally with exposure to Public Sector clients. A self-motivated, ambitious individual with a strong desire to exceed targets and … progress in their career. Excellent relationship-building, communication, and negotiation skills. A proactive and positive attitude with a focus on delivering outstanding customer service. Why Apply? This is a fantastic opportunity to join a dynamic and supportive sales team where hard work and success are recognised and rewarded. We are a Disability Confident Employer (Level 1) and are committed More ❯