2 of 2 Customer Service Jobs in Southwark

objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer stakeholders and Computacenters project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry … youll need Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following More ❯

Build Recruitment are currently represening a Facilities Management company delivering integrated solutions across commercial and residential properties throughout London. The team is passionate about service excellence and efficiency, and we are now seeking a proactive and organised Helpdesk Administrator to join their central operations team. The Role: As a … will be the first point of contact for our clients and field-based teams. You will manage work orders, coordinate engineers, and ensure that service levels are met efficiently and professionally. Key Responsibilities: Respond to client queries via phone and email in a timely manner Log and manage reactive … records and ensure database integrity Requirements: Previous experience in a helpdesk or facilities administration role (ideally within FM or property services) Excellent communication and customer service skills Strong IT skills, including experience with CAFM systems (e.g., Concept, Planon, or similar) Ability to multitask and work under pressure in More ❯