Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Informed Recruitment
Are you an experienced CustomerServicesManager, Office Manager, Administrative Lead, or Member ServicesManager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed … exciting expansion and looking to bolster their customerservice provision. The objective of the role will be to support departments heads to ensure outstanding customerservices are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs … the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: CustomerServices/Account Management - A successful track record as an account management/customer success management/customerservice management professional with a successful track record More ❯
CustomerServiceManager A fast-paced, customer-centric technology business is seeking a CustomerServiceManager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution … problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant environments. ACS are recruiting for a CustomerServiceManager . If you feel that you have the skills and experience required in this advertisement to be a CustomerServiceManager submit your CV … your experience as a CustomerService Manager. It is always a good idea to include a covering letter outlining your experience as a CustomerServiceManager with your application as this will enhance your chances of selection and improve your prospects of landing the CustomerServiceManager role you desire. More ❯
CustomerServiceManager A fast-paced, customer-centric technology business is seeking a CustomerServiceManager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution … problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant environments. ACS are recruiting for a CustomerServiceManager . If you feel that you have the skills and experience required in this advertisement to be a CustomerService Managersubmit your CV including an outline … your experience as a CustomerService Manager. It is always a good idea to include a covering letter outlining your experience as a CustomerServiceManager with your application as this will enhance your chances of selection and improve your prospects of landing the CustomerService Managerrole you desire. More ❯
CustomerServiceManager Horsham, West Sussex Full-time | £40 to £45k Excellent Benefits Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive and people-focused CustomerServiceManager to lead our dynamic support team during an exciting phase of … growth. As the driving force behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed, and precision. You’ll coach and empower team leaders, champion quality, and continuously raise the bar for service excellence. What You’ll Be Doing: Oversee day-to-day operations of our Customer … training plan and foster a culture of growth and accountability Monitor outsourced supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customerservice or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous More ❯
The CustomerServiceManager will oversee daily operations within the customerservice department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customerservice teams in the business services industry. Client Details This organisation is a well-established, medium-sized player … in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customerservice team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. … practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customerservice teams within the business services industry. Strong leadership and organisational skills. Excellent problem-solving abilities and attention to detail. Proficiency in customerservice software and CRM systems. The ability to work under More ❯
CustomerService Account Manager Manchester City Centre £25,500 We are expanding our CustomerService team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is … not your normal high volume, inbound customerservice role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very … varied, fast paced role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customerservice to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their More ❯
Employment Type: Full-Time
Salary: £25,500 per annum, Negotiable, Inc benefits, OTE
Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international … content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The CustomerService Delivery Manager is a critical position within our Key Account Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved … in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily operational performance and KPI achievement for your customer includes: Managing inbound/ More ❯
About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to … fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customerservice system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities … Act as the primary product interface between business and R&D teams to develop the self-built customerservice workbench from concept to launch. Redesign the customerservice operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to More ❯
About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to … fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customerservice system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities … Act as the primary product interface between business and R&D teams to develop the self-built customerservice workbench from concept to launch. Redesign the customerservice operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to More ❯
london (city of london), south east england, united kingdom
JD.COM
About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to … fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customerservice system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities … Act as the primary product interface between business and R&D teams to develop the self-built customerservice workbench from concept to launch. Redesign the customerservice operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to More ❯
