Customer Service Quality Assurance Manager
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
BET365
As Customer Service Quality Assurance Manager, you will take on a pivotal role in ensuring the Companys commitment to exceptional customer service across our global contact centre operations. We are seeking a dynamic and experienced Customer Service Quality Assurance Manager to establish and lead a customer service quality assurance team. You will be responsible for developing and implementing quality assurance best practices to ensure consistent and exceptional customer service across five locations, 1000+ employees, and 22 languages. Your expertise will help define comprehensive quality … to identify and implement remedial and preventative measures. Working closely with key operational stakeholders, you will act as an SME for all things customer service, with key input in objectives and actions to drive the continuous improvement of service delivery. This is an exciting role to spearhead a more »
Employment Type: Permanent
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