sold align with technical standards Act as the on-site technology point of contact Troubleshoot and resolve connectivity issues (Wi‐Fi, wired, endpoint, VPN, DHCP/DNS) Coordinate incident response with technical teams Maintain awareness of service performance Communicate clearly with both technical and non‐technical stakeholders Balance customer expectations … supporting technology for live events (venue, exhibition, conference, hospitality or similar) Strong understanding of enterprise IT and networking fundamentals (Wi‐Fi, TCP/IP, DHCP, DNS, VPNs, endpoints, service delivery) Experience coordinating incident response in high‐pressure environments Ability to manage multiple stakeholders Clear communication with technical and non‐technical ...