Senior Service Desk Engineer
- Location
- City Of London, England, United Kingdom
issues. Diagnose and resolve employee IT issues involving access and login problems, Windows and macOS laptops, enterprise software, peripherals, printers, mobile devices, basic networking, DNS, VPN and remote access, collaboration tools, AV, and conference‐room technology. Triage, prioritize, document, resolve, route, and escalate incidents and service requests; gather complete troubleshooting … Service Management, including ticket workflows, queues, SLAs, automation, permissions, integrations, knowledge management, and reporting. Strong troubleshooting skills across endpoint hardware, operating systems, basic networking, DNS, remote access, AV, conferencing, and peripheral devices. Working knowledge of endpoint‐security practices, including patching, encryption, endpoint detection and response, anti‐malware, device compliance ...