Transformation Programme Manager
- Hiring Organisation
- Affinity Water Limited
- Location
- Hatfield, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
Senior Programme Manager Customer Transformation, you will lead and orchestrate a complex, multi-year transformation spanning technology, operating model redesign, customer journeys, data migration and cultural change. You will: Own end-to-end delivery of the Customer Transformation Phase 2 programme Lead a programme structure … integration with CRM, digital channels, and contact centre technologies Design and embed a future-ready Customer Experience operating model Manage phased migrations including build, data migration, UAT and cutover Support procurement and ongoing oversight of a Systems Integrator Own a multi-million-pound budget with rigorous forecasting, benefits ...