Head of CRM and Analytics
- Location
- Glasgow, Scotland, United Kingdom
Chief Operating Officer, to lead SU Scotland’s strategic development, delivery and effective use of Microsoft Dynamics 365 CRM, ensuring that organisational processes, reporting, data analysis and insight inform ministry decision making, support training development, and strengthen strategic priorities. Key responsibilities: Lead the ongoing development and effective … Microsoft Dynamics 365 CRM (D365) across SU Scotland. Ensure the CRM supports organisational strategy, reporting, communication, data quality and compliance. Translate organisational needs into practical CRM improvements including dashboards, reports and business processes. Support colleagues and key user groups through training, guidance and user adoption activity. Work with ...