Customer Experience Manager
- Hiring Organisation
- Zellis
- Location
- Peterborough, Cambridgeshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
process improvements, maintaining high-quality documentation, playbooks and knowledge base content Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes Support the adoption of automation and AI tools to improve ...