1 to 25 of 28 Digital Customer Experience Jobs in the UK

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Apprentice AI Automation Specialist (Customer Experience) Are you a Data Analytics, Business Analytics, Computer Science, Data Science, Mathematics, Psychology, Economics, or Technology graduate with a passion … emerging technologies? Do you enjoy analysing data, solving problems, understanding customer behaviour, and helping shape innovative digital experiences? If you answered ‘Yes’ to the above, then read on... At RS Group, we're investing in the future of Artificial Intelligence and digital customer experiences. ...

Responsibilities Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems Oversee and optimise the satellite systems supporting Customer Services and external customers Own the International customer experience narrative by translating business requirements into customer expectations Lead the development, prioritisation, and delivery of the digital customer experience capability and technology roadmap Partner end to end with Commercial, Customer Service, Supply Chain, Finance, Technology, and external customers Provide people, virtual team, and cross‐functional leadership Drive governance, adoption, enhancements ...

continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Head of Customer Experience Hybrid - with travel as required Salary - Competitive Contract: Permanent, Full-Time Are you ready to Drive the Future of Digital Customer Experience Lookers Motor Group is on an exciting transformation journey and we’re looking for a visionary Head of Customer Experience to take our online presence to the next level. The Head of Customer Experience leads the end-to-end customer experience ...

Science, Marketing Analytics, Mathematics, Psychology, or Technology graduate with a passion for AI and emerging technologies? Do you enjoy analysing data, solving problems, understanding customer behaviour, and helping shape innovative digital experiences? If you answered ‘Yes’ to the above, then read on... At RS Group … investing in the future of Artificial Intelligence and digital customer experiences. This is an exciting opportunity to join our Customer Experience (CX) Team as an AI Product Analyst , where you'll help shape the next generation of AI-powered customer journeys while working towards ...

Description The Role As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic … accounts. Working closely with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability ...

About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology … Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow ...

experiences. You will work within cross-functional Agile teams, collaborating closely with Product Managers, Business Analysts, Engineers, Researchers and stakeholders to solve complex customer problems and deliver exceptional user experiences across web and mobile platforms. The successful candidate will have experience working within regulated financial services environments … comfortable navigating complex customer journeys, business requirements and technical constraints. This role would suit a Senior UX Designer who enjoys solving complex problems, working in Agile environments, and designing impactful digital experiences within banking and fintech organisations. Key Responsibilities User Experience Design Lead UX activities across ...

Customer Experience Optimisation Manager Remote (UK) | 2 Days Per Month in Essex (London Zone 6) Up to £60,000 + 15-20% Discretionary Bonus Intro An exciting opportunity to join one of the UK's leading travel insurance groups as they continue their international expansion. This role offers … full ownership of the end-to-end customer journey, leading CRO strategy, experimentation and digital optimisation across multiple consumer brands. THE COMPANY Our client is an award-winning travel insurance group that has helped over 30 million customers since launching in 2000. With operations across ...

direct to consumer websites. This role will lead the planning, execution, and optimisation of the regional trading calendar, ensuring a best-in-class customer experience while delivering commercial targets. Working closely with Digital Marketing, Category Merchandising and Digital Operations teams, the Ecommerce Trading Manager … will identify growth opportunities and optimise site performance to maximise revenue and customer engagement. Reporting into the Head of Commercial Ecommerce Europe and supported by a cluster level Ecommerce Trading Associate that reports into this role. Ingredients: Key Responsibilities Commercial Trading & Performance Own the day-to-day trading performance ...

Benefits We're looking for an experienced Full Stack Web Developer to join a growing technology team and help shape the digital customer experience across eCommerce, customer self-service and business-critical applications. This is a hands-on role where you'll develop, enhance … support customer-facing platforms, working across websites, online account portals and integrated business systems. You'll play a key role in delivering new functionality, improving user experiences and building robust integrations across a diverse technology landscape. Key Responsibilities Develop and maintain websites and eCommerce platforms using WordPress, WooCommerce ...

About the job you’re consideringIn Digital Customer Experience we specialize in navigating our clients through the complexities of large-scale, technology-driven transformation programs, using our skills to drive outstanding delivery. Having the right people using the right methodology and following the right process gives … selected and the way that they are implemented meet the business objectives of our clients. There are several disciplines within the Digital Customer Experience team: delivery, business, integration and digital architects and technical managers, and many of our people can perform in more than ...

organisation within the insurance sector, is seeking an experienced Full Stack Frontend Developer to support the delivery of modern digital platforms and customer-facing applications. This role will focus on building intuitive, scalable, and high-performance user interfaces that support key insurance services, including customer portals … TypeScript JavaScript (ES6+) HTML5 CSS3 Backend Exposure Node.js REST APIs GraphQL Nice to Have Next.js AI integrations (OpenAI, Azure AI, or similar) Essential Skills & Experience Strong commercial experience building enterprise-grade frontend applications using React Advanced JavaScript and TypeScript development skills Solid understanding of responsive design, modern ...

Hybrid, 3 days in office) Up to £40,000 + Bonus + Benefits If you're passionate about conversion rate optimisation, digital customer experience, and using data to shape commercial decisions, this is an excellent opportunity to join a well-established eCommerce business. You'll play … role in driving online performance, influencing website improvements, and helping deliver a best-in-class customer journey through testing, insight, and experimentation. The Company This organisation is a recognised UK retail brand with a strong digital presence and a continued focus on enhancing the online customer ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … months. As a Product Manager (FTC - Parental Leave Cover), you will lead a cross-functional squad to discover, design and deliver initiatives to improve customer and broker experiences, increase operational efficiency and deliver faster, better and more transparent lending decisions. Working across Operations, Credit, Commercial, Technology, Risk and Compliance ...

Merchandising Lead, you will be responsible for driving commercial success for our strategic & core global supplier brands by enhancing the digital customer experience through insights and analytics. You will be expected to achieve key digital KPIs for suppliers and secure additional marketing budgets … plan digital merchandising activities 3–9 months in advance, ensuring all requirements and plans are delivered on time. Use analytics and customer insights to inform supplier plans, contribute to continuous improvement, and identify customer problems or opportunities that can be solved through website merchandising and/ ...

senior designers, researchers, service designers, product specialists and technologists to turn insight into clear, evidence-led design decisions. Your primary focus will be user experience design. You will also apply service design thinking to understand the wider journeys, processes and interactions that surround a digital product … Help balance user needs, business objectives and technical considerations. Craft Translate research findings, data and business requirements into meaningful design opportunities. Create user journeys, experience maps, task flows, information architectures, wireframes and interactive prototypes. Design coherent end-to-end experiences across digital products, channels and service touchpoints. ...

digital products and services. You will bring a strong foundation in user-centred design, applying research, insight and experimentation to understand customer needs, identify opportunities and design effective solutions. As a senior member of the team, you will contribute to project direction, support client engagement activities … through to design, testing and delivery. Conduct and synthesise user research, stakeholder interviews, workshops and usability testing to identify user needs and opportunities. Translate customer insights, business objectives and technical requirements into clear, actionable experience solutions. Create user journeys, service blueprints, information architectures, task flows, wireframes and interactive ...

Lookers Limited is seeking a Head of Customer Experience to lead the end-to-end digital CX, from first online touchpoint to post-purchase hand-off. The role drives conversion, aligns online and showroom experiences, and champions a customer-first approach across all journeys. … will own the digital product roadmap, collaborate with engineering and commercial teams, and lead an AI-enabled journey transformation across multiple dealerships. #J-18808-Ljbffr ...

help us fulfil our mission to close the world's digital skills gap. What you'll bring to the table: Experience working in a customer facing (either internal or external) environment so that you understand the dynamics of supplier-client relationships. Prior experience in designing … functional, user-focused digital customer experiences across various digital platforms. A deep understanding of a variety of delivery methodologies (especially Scrum and Kanban). An understanding of the need to be flexible - to tailor your approach depending on who you're working with ...

consolidate their Marketing offering and ensure National and International Operations are running smoothly and aligned with the brand. You will bring luxury fashion experience, a refined brand eye and a proven ability to scale e-commerce within a luxury or premium environment. Benefits include private healthcare. You will have … craftsmanship, be highly detail oriented with elevated brand sensitivity. Also be comfortable operating as part of a small and dedicated team. If you have experience in global luxury markets (US, Europe, Middle East) that would be an advantage, as would Shopify or equivalent expertise. Experience launching ...

faster and more enjoyable for our customers. That's why we're looking for a Lead Delivery Manager to join our Digital Customer Experience (DCX) tribe. This is a chance to lead the delivery of high-profile initiatives that directly impact how customers shop with us. … delivery of large, complex initiatives across multiple product squads and strategic programmes Creating the clarity, focus and momentum that enables teams to deliver valuable customer outcomes consistently Working closely with Product Managers, Engineers and Designers to align priorities and turn ambitious roadmaps into reality Removing blockers, managing dependencies ...

their best work. Proactively identify, manage, and escalate risks, issues, and dependencies, keeping clients informed and confident throughout. Work closely with Principal Consultants, Experience Designers, and Technology leads to ensure delivery plans reflect realistic effort, sequencing, and resourcing. Support account growth by flagging follow-on opportunities to account leads … Etch's wider commercial and business development activities, including thought leadership and event speaking where relevant. Person Specification 6 to 10 years of experience in programme or senior project delivery, ideally within a consulting, agency, or digital transformation environment. Proven track record of delivering large-scale, multi ...

investment with business priorities. You will provide strategic leadership and guidance across: Retail systems and in store technology Ecommerce platforms and digital customer experience Data, reporting, and analytics Infrastructure, security, and technology governance Delivery will be achieved through strong leadership of internal teams within IT, Data … Provide strategic oversight and tactical guidance across retail, ecommerce, data, and core systems Collaborate with fellow Directors to ensure technology underpins commercial, operational, and customer objectives Lead technology investment planning, vendor strategy, and major system decisions Establish appropriate governance, security, resilience, and scalability Ensure technology delivers measurable business value ...

largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients. At iPipeline, you’ll play a major role … such as: Cloud migration and hybrid architecture strategies Monolith‐to‐microservices evolution AI, analytics, and data platform integration Drive innovation in digital customer experiences within fintech and insurtech domains Architecture Governance & Risk Management Establish and lead enterprise architectural governance frameworks Ensure adherence to security, compliance, regulatory ...

Setting the technology roadmap and translating it into priorities the business can actually execute Retail systems, ecommerce platforms and the digital customer experience Data, reporting and analytics Infrastructure, security and governance Leading the internal IT/Data/Ecommerce teams and managing external suppliers and partners ...