CRM Executive
- Location
- Greater London, England, United Kingdom
optimisation of automated flows and triggered communications, proactively identifying opportunities for testing and improvement. Work collaboratively with Creative, Digital, Trading, Brand Marketing, E-commerce and Customer Services to ensure CRM campaigns are delivered accurately and on time. Consistently follow the CRM QA process across campaigns, flows, segmentation … ensure prompt resolution. Proactively identify opportunities to improve CRM processes, campaign workflows and operational efficiencies. Support CRM activity across all customer touchpoints, including ecommerce, retail and clienteling initiatives, helping to deliver a seamless omnichannel customer experience. Requirements Strong experience of lifecycle email marketing or multi-channel CRM experience, ideally ...