2 of 2 Escalation Management Jobs in the North West

to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using industry standard network monitoring and management tools, such as Logic Monitor. Ensure that you are familiar with the Company's Business Management System and Information Security Management System and comply with the requirements … skills and experience: Experience in a Customer Service/Helpdesk/Service Desk role. Strong understanding of IT systems and troubleshooting methods. Familiarity with Microsoft Office and IT Service Management (ITSM) tools. Knowledge of Cisco routers and Draytek. Ability to access and diagnose MPLS and router faults. Competency demonstrated in supporting products and services such as Managed and Wholesale … DSL, FTTC, EFM, EAD, EoFTTC. Perform Openreach Co-op calls and escalation management. Understanding of ITIL frameworks Excellent communication skills in English, both written and verbal. Strong organisational skills and the ability to work under tight deadlines. More ❯

Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. Take full responsibility for the management and successful delivery of a portfolio of programmes and projects that are aligned to a group of business technologies. Provides effective leadership to the portfolio team and takes appropriate … action when team performance deviates from agreed tolerances. Provides line management to programme and project managers in their portfolio. Plans, directs and monitors the assignment of programmes and projects to the resources allocated to the portfolio. Works with Demand Management and PMO to create and manage a portfolio capacity plan, ensuring resource utilisation is maximised. Determines when additional … flex" programme or project management resources are required from the contract market, on-boarding/off-boarding these in a timely manner to meet changing demand. Manages and maintains weekly and monthly portfolio reporting, providing the necessary input for senior leadership reporting/dashboards. Produces full portfolio/programme financials and tracks the financial status of the programmes and More ❯