1 of 1 Escalation Management Jobs in the North of England

newly created role leading customer experience, service performance, and client escalation management, setting up a service management function in a high-growth environment and shaping the end-to-end customer journey. Client Details This business is a fast-scaling, technology-led business services organisation undergoing significant investment … Coordinating incident, problem, and change processes Removing noise from operational teams by absorbing queries and customer friction Building and later leading the new Service Management function - hiring, shaping, and scaling the team as the business grows Challenging internally where needed to protect the customer journey and contractual commitments Storytelling ...