5 of 5 Escalation Management Jobs in the North of England

drivers. - Write business and product requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams. - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. - Measure and analyze existing products for … opportunities to innovate and improve, providing additional benefits to customers - Research and identify new opportunities - Present confidently to Amazon senior management as well as other large audiences. The ideal candidate will have: - Technical aptitude and experience and agility to learn web-based tools - Ability to think both strategically and tactically in a high-energy, fast paced environment - Proven analytical … and process improvement skills - Experience working with software development teams - Strong background in product management for technical products with a proven history of owning and driving results - Exceptional interpersonal, motivational, and communication skills - Strong writing and communication skills BASIC QUALIFICATIONS - Bachelor's degree - Experience in technical product management, program management or engineering - Experience owning/driving roadmap More ❯

of their region. Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure a stable and consistently high-quality service is delivered for our customers and clients. Accountable for the resource planning of couriers through pipeline review, advertising … courier performance to ensure the success of a seven day operation Responsible for the delivery unit estate within their region (including but not limited to the location, procurement and management of delivery units & resourcing) & management of service provision through service conversations with the delivery unit controller to ensure that Evri deliver a professional and sustainable Delivery Organisation which … the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers. To be successful in this role you More ❯

providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings. Key responsibilities Technical Support Excellence: Provide senior-level technical support for end … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Escalation Management: Review and mitigate More ❯

to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using industry standard network monitoring and management tools, such as Logic Monitor. Ensure that you are familiar with the Company's Business Management System and Information Security Management System and comply with the requirements … skills and experience: Experience in a Customer Service/Helpdesk/Service Desk role. Strong understanding of IT systems and troubleshooting methods. Familiarity with Microsoft Office and IT Service Management (ITSM) tools. Knowledge of Cisco routers and Draytek. Ability to access and diagnose MPLS and router faults. Competency demonstrated in supporting products and services such as Managed and Wholesale … DSL, FTTC, EFM, EAD, EoFTTC. Perform Openreach Co-op calls and escalation management. Understanding of ITIL frameworks Excellent communication skills in English, both written and verbal. Strong organisational skills and the ability to work under tight deadlines. More ❯

Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. Take full responsibility for the management and successful delivery of a portfolio of programmes and projects that are aligned to a group of business technologies. Provides effective leadership to the portfolio team and takes appropriate … action when team performance deviates from agreed tolerances. Provides line management to programme and project managers in their portfolio. Plans, directs and monitors the assignment of programmes and projects to the resources allocated to the portfolio. Works with Demand Management and PMO to create and manage a portfolio capacity plan, ensuring resource utilisation is maximised. Determines when additional … flex" programme or project management resources are required from the contract market, on-boarding/off-boarding these in a timely manner to meet changing demand. Manages and maintains weekly and monthly portfolio reporting, providing the necessary input for senior leadership reporting/dashboards. Produces full portfolio/programme financials and tracks the financial status of the programmes and More ❯