4 of 4 Escalation Management Jobs in the North of England

enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history. You will define the strategy and provide program management leadership for very complex customer safety projects across international teams. You'll ensure stakeholders align on processes and prioritization requirements that directly impact Customer confidence in Amazon products. You … ll plan requirements, standardize processes, and manage program deliverables. You'll identify risks and communicate clearly with cross-vertical stakeholders across different time zones. You will possess strong program management skills and be detail driven. Your background in investigations and escalation management will be highly valuable. Experience in process development and strong stakeholder management skills are … essential. Key job responsibilities - Lead complex product safety investigations and risk assessments across international markets, implementing scalable solutions and monitoring key risk indicators - Drive global escalation protocols and coordinate cross-functional response teams (Legal, Product, Tech, Business), managing time-sensitive issues while balancing business needs with safety requirements - Develop and maintain standardized investigation playbooks and compliance controls, ensuring adherence More ❯

SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Basic & Preferred Qualifications Basic: Bachelors degree in a relevant field More ❯

SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built … to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a high-assurance More ❯

knowledge and business understanding to create superior solutions for the company and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents. Escalation Management: identify, mange, and lead escalations through L4. Work More ❯