Bolton, Lancashire, England, United Kingdom Hybrid / WFH Options
MBDA
customers? Do you enjoy combining backend development with functional problem analysing? If yes, we are looking for a System Coordinator to join our busy FM Systems Team supporting our facilities tool, Planon for the UK Estate. Salary : Circa £49,000 depending on experience Dynamic (hybrid) working :2-3 days per week on-site due to workload classification Security Clearance … arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: We are looking for someone who is not only technically skilled, but also eager … continuously improve services and develop practices. Design, develop, and deliver custom solutions What we're looking for from you: Ideally a bachelors or master's degree in IT & Management or computer science or a related technical field. Experience with translating client requirements to technical specifications. Experience with JavaScript is highly desirable Planon System Admin experience is desirable and More ❯
also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular … opportunities in collaboration with the Sales team. Help reduce churn and increase customer lifetime value. Skills & experience 3+ years in a SaaS customer-facing role (Customer Success, Account Management, or similar). Strong relationship-building and communication skills. Experience using CRM tools (preferably HubSpot) and customer success platforms. Ability to analyse customer data and translate insights into action. … while enhancing the customer experience. One way we achieve this is through our IDEA model - Integrated Digital Estates Assets . This framework helps clients assess the maturity of their FacilitiesManagement and property processes, ensuring we implement the most effective delivery model for their needs. By combining deep subject matter expertise, supply chain management, and More ❯
annual holidays plus 8 days of bank holidays Company Sick Pay Pension scheme Free onsite parking Please note: Applicants must be authorised to work in the UK Lorne Stewart Facilities Services is a leading UK independent service business that provides workplace services … and specialist technical skills, harnessed through our heritage in Facilities, mechanical & electrical engineering services. Our mission is to simplify life for our clients by providing top-quality facilitymanagement solutions. Our constant investment in our people, processes, and systems has helped us achieve numerous prestigious awards for driving operational excellence in everything that we do. Role Description … To provide an effective and efficient service within the Leigh Services facilities team. Key Accountabilities: Call Handling Email Queries Reactive/PPM dispatch inc sub cons Chasers on attendance (regular) Assist with processes and keep the process up to date Client queries Client escalations Client correspondence Assist with client reports Status queries Directing paperwork Management support (as More ❯