solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience More ❯
report to Team Leader Technical Support. Job requirements •Relevant work experience of at least 2 years. •Knowledge of Office 365 and preferably experience with Freshdesk and Microsoft Dynamics. •Affinity with technology and grills. •Strong communication skills, both written and verbal in German and Dutch or English. French language would be More ❯
skills MBO level education or equivalent experience Minimum of 2 years of relevant work experience Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics Interest in technology and barbecues More ❯
eProcurement team with day-to-day tasks. Issue Resolution : Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary. Client Communication : Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients. System Support : Troubleshoot Pi-related More ❯
eProcurement team with day-to-day tasks. Issue Resolution : Manage supplier-related queries, ordering, and invoice capture issues. Log and resolve support tickets in Freshdesk, escalating when necessary. Client Communication : Ensure timely, professional, and constructive updates on cross-team issues, maintaining clear communication with clients. System Support : Troubleshoot Pi-related More ❯
environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and More ❯
environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and More ❯
environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and More ❯
Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯
years of experience Service Desk/Service Operation related activities. Skills : Help Desk, Expert. Incident and Service Request Management, Expert. Ticketing Systems (e.g. Jira, Freshdesk (Remedy; get.IT). Experience of working with 3rd party software vendors. Experience with Cloud Environment/Infrastructure (Azure preferred) Basic experience with cloud-based Visualization More ❯
CX, CRM) and employee experience (ITSM, HRSM). Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation) and Freshservice (IT service desk) Job Description Freshworks is looking for an exceptional addition to our More ❯
Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯
Waterlooville, Hampshire, South East, United Kingdom
The West Group Limited
documentation of Business Intelligence processes Support the BI Manager throughout larger SAP B1 related projects Monitor and manage SAP B1 support tickets through the Freshdesk portal Monitor the currency and accuracy of all system data ensuring integrity throughout Regular housekeeping of redundant data across the Group Assist BI Analysts in More ❯
documentation of Business Intelligence processes Support the BI Manager throughout larger SAP B1 related projects Monitor and manage SAP B1 support tickets through the Freshdesk portal Monitor the currency and accuracy of all system data ensuring integrity throughout Regular housekeeping of redundant data across the Group Assist BI Analysts in More ❯
to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent More ❯
Tech-Savvy: Ability to quickly learn and navigate customer support tools and software. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
Tech-Savvy: Ability to quickly learn and navigate customer support tools and software. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
Tech-Savvy: Ability to quickly learn and navigate customer support tools and software. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
Tech-Savvy: Ability to quickly learn and navigate customer support tools and software. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
support tools and software. ✔️ The role is open for students and part-time. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
support tools and software. ✔️ The role is open part time and for students. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
support tools and software. ✔️ The role is open for students and part-time. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
support tools and software. ✔️ The role is open part time and for students. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
support tools and software. ✔️ The role is open for students and part-time. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯
to public companies, relying on our SaaS solutions to enhance customer (CRM, CX) and employee experiences (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), supported by Neo, our shared services platform. More ❯
