11 of 11 Freshdesk Jobs

Working knowledge of endpoint protection (AV tools, Windows Defender) Tools & Troubleshooting Familiar with remote support tools (RDP, Teams, AnyDesk, etc.) Using ticketing systems (ServiceNow, Freshdesk, etc.) Documenting fixes and updating knowledge base articles Soft Skills & Work Approach Good communication and customer-service skills Ability to handle escalated issues with guidance ...

Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team ...

Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team ...

skills MBO level education or equivalent experience Minimum of 2 years of relevant work experience Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics Benefits Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer ...

ethic and a sense of humour! Act as 2nd and 3rd line support - Provide professional technical support to iHasco clients via phone, Live Chat freshdesk and email updates and clearly communicating the outcome to clients and their iHasco Client Development or Customer Success Manager. Understanding, Investigating and resolving technical requirements ...

powered support tools. Excellent written and verbal communication skills with a friendly, patient, and professional manner. Experience using support platforms such as Intercom, Zendesk, Freshdesk, or similar ticketing systems. A methodical, detail-oriented approach to troubleshooting and issue documentation. Ability to work on-site at the Cardiff office as part ...

communication skills. Commercial acumen, especially around renewals and value‐positioning. Comfortable navigating fast‐paced environments with shifting priorities. Familiarity with CS tools (Salesforce, Gainsight, Freshdesk, etc.). Understanding of NPS, CSAT and customer health scoring. What’s in It for You? 25 days annual leave (rising to 30) 5% employer ...

Always looking for ways to improve and share helpful feedback What will you be doing? Managing queries from clients, candidates, and internal teams using Freshdesk, Microsoft Teams, and other tools Helping users understand and use the system effectively — from login issues to feature setup Supporting system configurations and updates … ready to develop): Excellent communication and customer service skills Experience using Microsoft Office (Excel, Word, Outlook, PowerPoint) Exposure to any helpdesk software (Freshdesk, Zendesk, etc.) is a plus A structured approach to handling multiple queries and priorities Curiosity about technology and how systems work — you don't need to code ...

triage, escalation handling, and SLA performance Establish and track performance metrics to improve service quality and team output Lead adoption of operational tools (e.g. Freshdesk), ensuring effective implementation and usage 👤 Who We’re Looking For Proven experience in account management or client services (tech, media, or managed services preferred) Strong … leadership skills with a passion for coaching and developing others Experience with CMS platforms (e.g. Navori, Embed, Tripleplay) and ticketing tools (e.g. Freshdesk, Zendesk) Highly organised with a track record of managing data accuracy and meeting SLAs A strategic mindset with the ability to prioritise growth over ...

Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Woolwich, South East London. We are recruiting for experienced and forward thinking Hardware Technician . This is full ...

Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Woolwich, South East London. We are recruiting for experienced and forward thinking Hardware Technician . This is full ...