1 to 25 of 27 Freshdesk Jobs in the UK

technologies, systems, and processes quickly. Collaborative team player with a customer first mindset. Preferred Qualifications Experience using CRM and support ticketing systems (such as Freshdesk or similar platforms). Knowledge of fax technology, cloud fax solutions, or telephony services. Understanding of networking concepts, including TCP/IP, DNS, firewalls, routers ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

leading teams* Proven coaching abilities, with a track record of supporting high-performing, inclusive teams* Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations* Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals* Strong communication and stakeholder management skills* Understanding of security protocols ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

computer science, business, or a related field (not essential — we value hands‐on experience just as highly) Familiarity with ticketing systems (e.g., Jira, ServiceNow, Freshdesk) Interest in construction, plant/equipment hire, or another operational, multi-site business A relevant certification (e.g., ITIL Foundation, CompTIA A+) is a plus ...

developers, engineers, or product teams. Create and update help center articles, FAQs, guides, and support documentation. Track customer issues using tools like Zendesk, Freshdesk, Intercom, Jira, HubSpot, or similar platforms. Collect customer feedback and share insights with product and development teams. Test reported issues and confirm whether they are bugs ...

technical support within a SaaS product, with a proven track record of implementing change and transforming support operations. Experience with helpdesk platforms such as Freshdesk, Jira or similar tools, alongside excellent communication and stakeholder management skills. An interest in automation, AI-assisted support and information security, with experience in these ...

security check . Able to travel locally for client visits. UK Driving Licence (advantageous but not mandatory). Familiarity with ticketing systems (e.g. Freshdesk, Zendesk), AD, or remote desktop tools. Understanding of cybersecurity basics and endpoint protection. #J-18808-Ljbffr ...

deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar ...

site or remote go-lives. Application Support: Investigate, troubleshoot, and resolve software and data queries submitted by healthcare clients via phone and ticketing queues (Freshdesk). Data & SQL Queries: Run SQL updates, resolve data inconsistencies, and produce custom reports to support client requirements. Client & Project Communication: Act as an operational ...

remote go-lives. \n \n Application Support: Investigate, troubleshoot, and resolve software and data queries submitted by healthcare clients via phone and ticketing queues (Freshdesk). \n \n Data & SQL Queries: Run SQL updates, resolve data inconsistencies, and produce custom reports to support client requirements. \n \n Client & Project Communication ...

support capabilities. Requirements Configuration and administration, including creation and maintenance of user accounts, roles, permissions and workflows in an Operations Platform (i.e Zendesk, Fin, Freshdesk, or other platform which requires administrative configuration) Configure and manage system fields, workflows, routing, automation, etc Utilise AI tools such as Claude Code to drive ...

customer trial periods. Support customers in monitoring machine performance, downtime, scrap and other key manufacturing data. Respond to customer enquiries via telephone, email and Freshdesk, providing timely and professional assistance. Investigate software, hardware, configuration and connectivity issues, escalating complex problems to the appropriate technical teams. Maintain accurate customer support records ...

Exposure to compliance frameworks such as SOC 2 or ISO 27001 Experience with modern support and workflow tools, such as a help desk platform (Freshdesk, Plain, Zendesk) or an issue tracker (Linear, Jira) Experience supporting enterprise customers through complex, multi-team technical issues Benefits & Perks Competitive salary Hybrid work environment ...

confident verbal and written communication skills; able to convey complex ideas simply Proficiency with tools such as G-Suite, ticketing platforms (e.g., Zendesk, Freshdesk), or CRM systems Experience managing and prioritizing multiple client issues in a fast-paced, high-touch support environment Comfortable with technical concepts and eager to learn ...

Passion for technology and a willingness to learn new systems Exposure to workflow, document management or automation solutions Experience with ticketing systems such as Freshdesk Understanding of OCR, document capture or incident management processes We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation ...

position is hybrid with three days in the London office to drive collaboration and delivery. You will work with tools like Zendesk and Freshdesk, use AI for architecture, and help ensure compliant, #J-18808-Ljbffr ...

Freshdesk Systems & Support Operations Lead Build one support platform for many brands. ClearCourse Customer Support is bringing several businesses and brands together under one support structure. We need someone to own Freshdesk and make it work: one platform, consistent standards, and a better experience for customers and agents. This … handling standards, tagging, macros, escalation paths and QA frameworks, and train agents and team leaders to use them Be the go-to person for Freshdesk across support, IT, product, finance and each brand You will have: Proven experience administering Freshdesk, or a comparable platform such as Zendesk or ServiceNow ...