15 of 15 Freshdesk Jobs in the UK

with non-technical users. A methodical and professional approach to resolving issues. Beneficial: MSP experience In-depth Microsoft 365 administration Helpdesk tools (Halo/Freshdesk) RMM tools (NinjaOne) Additionally: Own vehicle and a full UK driving licence (mileage paid) Within commutable distance of our office in Shenley Personal Attributes: Patient ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST APIs ...

technical support within a SaaS product, with a proven track record of implementing change and transforming support operations. Experience with helpdesk platforms such as Freshdesk, Jira or similar tools, alongside excellent communication and stakeholder management skills. An interest in automation, AI-assisted support and information security, with experience in these ...

skills and a methodical approach to troubleshooting Confident communication skills, with a customer focused attitude Experience with ticketing tools such as DevOps, Jira or Freshdesk Ambition to learn and grow into a consultant role Microsoft certifications such as PL 200 or MB 210 would be a bonus What ...

customer trial periods. Support customers in monitoring machine performance, downtime, scrap and other key manufacturing data. Respond to customer enquiries via telephone, email and Freshdesk, providing timely and professional assistance. Investigate software, hardware, configuration and connectivity issues, escalating complex problems to the appropriate technical teams. Maintain accurate customer support records ...

ability to adapt in a fast-moving environment. Desirable Experience Experience using CRM systems, ticketing platforms or customer support software such as Zendesk, Freshdesk, Intercom or similar. Experience supporting customers across multiple channels. An interest in technology, software or digital tools. Finance, accounting or business software knowledge. The Opportunity Join ...

queries. Team Management: Line-manage, mentor, and direct the daily workload of two support analysts. Service Delivery: Manage incoming incidents and service requests using Freshdesk and track technical issues, bugs, and escalations using Jira. Collaboration: Work closely with internal development teams to feed back software bugs, test fixes, and suggest … bespoke software. Prior experience managing, leading, or mentoring staff within an IT support or help desk environment. Hands-on experience using Jira and Freshdesk (or similar modern ticketing tools). Comfortable working within an AWS-hosted software environment. Strong communication skills with a practical, hands-on approach to problem-solving. ...