1 to 25 of 42 Freshdesk Jobs in the UK

Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge with colleagues to enhance team capabilities. What We’re Looking For More ❯

Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge with colleagues to enhance team capabilities. What We’re Looking For More ❯

attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for You? Competitive salary of £25,000 - £30,000 , depending on experience. Monday to Friday More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

and spreadsheet software as well as e-mail, the internet and Microsoft Windows Desired Skills & Experience Experience of SQL Server Experience of report writing tools e.g. Stimulsoft Experience of Freshdesk Experience of Intercom Experience of task tracking system such as YouTrack Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension More ❯

both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary … both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯

both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary … both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯

ability to explain technical issues clearly. Basic understanding of IT systems, including Windows OS, Microsoft Office, and common business applications. Familiarity with service desk or ticketing systems (eg, ServiceNow, Freshdesk, or similar). Ability to diagnose and resolve basic hardware and software issues. Good organisational skills and attention to detail when logging and managing support tickets. A customer-first mindset More ❯

and desire to learn. Demonstrated ability to work collaboratively in a cross-functional environment. Comfortable working independently in a fast-paced, remote team setting. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and basic understanding of SLAs and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and basic understanding of SLAs and support More ❯

and multitask effectively. A strong work ethic for your tasks and helping others in the team where necessary. Desirable (Not Essential): Experience with Active Directory and ticketing systems (e.g., Freshdesk, Jira). Technical certifications (e.g., CompTIA A+, Microsoft Fundamentals). Familiarity with networking, VPN, Static IP set up and management What We Offer: Competitive salary based on experience Opportunities for More ❯

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas More ❯

A problem-solving mindset paired with strong attention to detail. Strong organisational skills to juggle priorities in a fast-paced environment. Proficiency with Microsoft 365 and ticketing systems like Freshdesk or Zendesk. Familiarity with applicant tracking systems, HR platforms, or Power BI is a bonus, but not required. Why Choose Reach ATS? Join a team thats all about collaboration, innovation More ❯

knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags and a basic understanding of More ❯

and loom videos. Respond to support tickets, emails, and phone queries. More complex issues will be escalated to senior staff as needed. Provide support both colleagues and customers via Freshdesk ticketing system, email communication and phone support. Install, upgrade and configure a range of software including antivirus, Microsoft Office 365 and client specific tools. Set up and configure devices on More ❯

Science teams as required.•Conduct site and user onboarding activities including account management.•Provide helpdesk support for clinical study and/or technical issues using the internal ticketing system (Freshdesk) to monitor study progress and ensure key performance metrics are met. Communications•Develop positive and constructive professional relationships with client and study project lead•Prepare for, lead, and capture output More ❯

eager to learn and adapt as tools evolve. Document technical knowledge, best practices, and troubleshooting steps in and Open API documentation. Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms. Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption. Analyze and debug logs using GCP, Grafana, and other More ❯

communication and interpersonal skills Flexible approach to work Desirable skills (a plus, but not required): Basic understanding of HTML and JavaScript Familiarity with ticketing systems such as Jira and Freshdesk Software testing More ❯

and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software development Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit) Excellent communication skills for More ❯

in a way that is easy to understand. Basic knowledge of excel (formulas, pivot-tables). Knowledge of Python and SQL. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision. Excellent English More ❯

to help staff and pupils thrive in a tech-enabled learning environment. Key Responsibilities: Day-to-day Support Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure … to schools and support the sales team with technical advice What We’re Looking For: Technical Skills & Experience Experience in 1st/2nd Line IT support Working knowledge of Freshdesk, Atera, Smoothwall, Microsoft/Google admin consoles Strong troubleshooting skills and proactive system monitoring abilities Comfortable working independently on-site and liaising with teaching and admin staff Personal Attributes Excellent More ❯

direct supervision. - Understanding of data and reports - Must have own transport - car/DVLC essential - Competent with Microsoft office including Outlook, PowerPoint, Word, Excel - Experience working with SAP and Freshdesk beneficial Salary dependent on experience. Working week is Monday to Friday 8.00 to 17.00 and a car/DVLC is essential for the role. If you have some of the More ❯

least 2 years’ experience managing Microsoft 365 tools and cloud-based business applications Strong working knowledge of SharePoint (site creation and administration essential) Familiarity with support desk tools (e.g. Freshdesk or similar) and business communication tools A proactive, solutions-focused mindset with excellent stakeholder and user support skills Experience creating simple training content and helping end users confidently adopt systems More ❯

to or escalate all complaints to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure timescales are met by following up on outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent Monitor warranty spend and provide More ❯