1 to 25 of 59 Genesys Jobs in the UK

of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale - Computer Science, Information More ❯

client is looking for a Technical Business Analyst to join the team. Key Skills/requirements Experience in building, deploying, and supporting enterprise applications. Exposure to Contact Center - IVR, Genesys applications, and integration with third-party applications. Knowledge of the Contact Center domain. Understanding of infrastructure, network, and cloud networking. Develop software solutions by studying information needs, conferring with users … role, you should meet the following requirements: 8-10+ years of experience with applications running on the MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys, etc. Good knowledge of IVR design and flow. Experience with workflows, custom workflows, business rules, and business process flows and their configurations as per requirements. Experience in call routing technology … and ACDs would be an added advantage. Experience within the fields of routing management, WFM, and Command Center. Knowledge in Genesys systems and technology. Stakeholder and project management experience. Experience with Microsoft Office products - O365, PowerPoint, Word, Teams, and Excel. Experience with Confluence, JIRA, Kanban boards, etc. Previous experience supporting financial applications: Banking domain understanding. Good at debugging, with the More ❯

with MS Office tools (Word, Excel, Outlook, PowerPoint) and Salesforce CRM. Technologies CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus). Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya). Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools … commercial and contractual frameworks within enterprise accounts. Certifications Salesforce Administrator or equivalent CRM certification (preferred). Sales Methodology Certification (e.g. MEDDPICC, Challenger, SPIN Selling) advantageous. Relevant vendor certifications (e.g. Genesys, NICE, AWS, Azure) beneficial. Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits More ❯

support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys, Salesforce, and Microsoft 365. Key Responsibilities: Leverage standard global call center metrics to identify gaps and implement strategic improvements. Coach and develop teams to deliver outstanding, multichannel customer support. Oversee … the full PC lifecycle for users, ensuring health and management compliance. Collaborate with the Salesforce team to deliver process-aligned training programs. Drive performance through effective Genesys configuration and workforce management. Design customer engagement and process management solutions using O365 tools. Partner cross-functionally to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience … in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure situations. Excellent communication and stakeholder management skills. Knowledge of global customer service trends and standards. More ❯

support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys , Salesforce , and Microsoft 365 . Key Responsibilities: Leverage standard global call center metrics to identify gaps and implement strategic improvements. Coach and develop teams to deliver outstanding, multichannel customer support. … Oversee the full PC lifecycle for users, ensuring health and management compliance. Collaborate with the Salesforce team to deliver process-aligned training programs. Drive performance through effective Genesys configuration and workforce management. Design customer engagement and process management solutions using O365 tools . Partner cross-functionally to align operations with client expectations and industry best practices. Essential Skills: 5+ years … of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure situations. Excellent communication and stakeholder management skills. Knowledge of global customer service trends and standards. More ❯

and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks More ❯

and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. ☑️ Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks More ❯

and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks More ❯

and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks More ❯

large, complex organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor’s or Master’s degree in Business, Sales, Marketing, or a More ❯

large, complex organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor’s or Master’s degree in Business, Sales, Marketing, or a More ❯

new processes, whilst delivering business value and achieving strategic business objectives. Experience with a range of common enterprise contact centre software solutions (e.g., Dialpad, Nextiva, JustCall, RingCentral, Avaya, CloudTalk, Genesys, Five9). You will engage with some of the world’s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity More ❯

new processes, whilst delivering business value and achieving strategic business objectives. Experience with a range of common enterprise contact centre software solutions (e.g., Dialpad, Nextiva, JustCall, RingCentral, Avaya, CloudTalk, Genesys, Five9). You will engage with some of the world's most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity More ❯

change within our business, joining a department that is continually on a journey of change. Key Responsibilities Partner Relationship Management: Serve as the primary interface for strategic partners (e.g., Genesys, AWS, Google, Cognigy) across all global regions. Build and maintain strong, mutually beneficial relationships from C-suite to operational levels. Ensure alignment between Sabio and partners through regular governance, including … partner scorecards and strategic priorities. Skills Knowledge and Expertise Knowledge: Deep understanding of the CX technology landscape, including cloud platforms and AI-driven solutions. Knowledge of partner ecosystems, particularly Genesys, AWS, and other leading CX technology providers. Strong grasp of commercial models, including ACV, gross profit metrics, and joint go-to-market strategies. Skills: Exceptional stakeholder management and relationship-building … commercial success. Experience in developing and executing multi-region partnership strategies. Ability to align complex internal and external priorities to drive business outcomes. Technologies: Customer Experience (CX) platforms (e.g., Genesys Cloud, AWS Connect) CRM and pipeline management tools (e.g., Salesforce) Data analytics and AI/ML technologies. Cloud-based infrastructure and SaaS models. Qualifications: Bachelor's degree in Business, Technology More ❯

for architecture against their aligned remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word, Teams and Excel. Experience with Confluence More ❯

dashboards, conversation intelligence, and sentiment analytics. Guide implementation of Intelligent IVR leveraging Azure Communication Services or integrated CCaaS platforms. Platform Integration & Governance Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware. Define data strategy and architecture for interaction history , customer profile unification , and insights-driven routing . … the ability to engage business and technical stakeholders alike. Desirable Qualifications Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Expert (MB-230) Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio. Exposure to Copilot for Service , Unified Routing , and Omnichannel Voice . Familiarity with regulatory and compliance requirements around data privacy and call More ❯

on Customer channels - Customer Journey Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

on Customer channels - Customer Journey Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

TOGAF or BCS Certification (Desirable) Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

on Customer channels - Customer Journey Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

on Customer channels - Customer Journey Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

on Customer channels - Customer Journey Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

on Customer channels - Customer Journey Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

Dynamics, Intercom, Siebel, Oracle, Pegasystems, Kana, Nuance Contact or call centre-based applications experience is beneficial, including both telephony, Messaging, Autonomous Agents & WFO/WFM solutions (Amazon Connect, Vonage, Genesys etc) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member More ❯

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across … certifications like Teams Voice Engineer, SharePoint Hybrid). Microsoft Intune: Experience with administration of Intune for device management. Benefits: Medical insurance, pension plan, income protection, life assurance If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business … outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to More ❯