16 of 16 Head of Service Delivery Jobs

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Role Head of IT Service Delivery Join Cox Automotive Europe as our new Head of IT Service Delivery , where you'll lead a dynamic team shaping the future of technology services across … a global, innovative organisation. About the Role We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive … a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data More ❯

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction. This role involves leading a … team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within … budget. Contribute to IT strategy: Align with business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT operations: Ensure high availability More ❯

Salary: £79,719 with potential to rise to £93,787 over 3 years NHS Supply Chain currently has an opportunity for a Head of Service Delivery to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first. NHS Supply Chain IT operates a Service Integration And Management (SIAM) model, OneIT with four different Service Providers delivering the end to end suite of services across Service Integration and Helpdesk, Modern Workplace services, Infrastructure and Networks, Application Development and Management and Cyber Security. The Head of Service Delivery is responsible for leading the Service Delivery team … and is the owner of both the Service Integrator, Service Desk, and Modern Workplace Service Providers. They are responsible for ensuring the smooth day to day operations, performance reporting and risk management of the end-to-end IT services, working alongside our third-party partners. They'll own the introduction and ongoing evolution of More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder will be responsible for aligning all teams … towards meeting customer satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a chatbot interface to enhance service efficiently … Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for G3 regarding IT compliance, leveraging Security Operations governance to ensure all compliance standards are More ❯

Head of Delivery Location: Bristol, UK with some travel to South Coast Security Clearance: Must be eligible for SC clearance My Client is seeking a dynamic, experienced, and strategic Head of Delivery to lead the project delivery function and help shape the future of our cutting-edge defence solutions. Reporting directly to … the Business Unit Director, you'll play a pivotal role in driving programme success, shaping delivery strategy, and leading a high-performing team in a fast-paced, high-impact environment. About the Role As Head of Delivery , you will take full ownership of the planning and execution of projects within your Business Unit. You … will lead and motivate a team of project delivery professionals to ensure effective delivery, governance, and continuous improvement, aligned with company values and strategic objectives. This role is ideal for a delivery leader who thrives in complex programme environments, brings commercial acumen and resilience, and is passionate about coaching teams to deliver success at scale. Key More ❯

Head Of Service Delivery £70k to £80k plus car/allowance Leicestershire Hybrid Function Monday to Friday 9-5:30pm (flexible) An established technology-led organisation is seeking a dynamic Head of Service Delivery to lead and evolve its nationwide service function. This is a critical leadership role overseeing post-implementation … support across complex electronic and software systems, including service desk and field engineering teams. You will play a central role in ensuring operational excellence, driving performance against SLAs, and delivering an exceptional service experience to business customers across the UK. This business is often a reactive environment, currently around 80% of service operations are reactive so … we areseeking a dynamic leader who excels in fast-paced environments, demonstrates agility in the face of shifting priorities and remains composed and focused during times of change. If you have the ability to lead with clarity, confidence and resilience in circumstances of rapid change-this could be the perfect opportunity for you! What we're looking More ❯

Location: Remote (UK-based, commutable to London 1-day per week) Reports to: Co-Founder/CEO Department: Service Delivery Level: Senior Leadership Help us scale operational excellence and redefine service delivery. Grantify is looking for an operations-first leader to own and scale our Service Delivery function. We need someone with operational leadership experience … to build processes, manage cross-functional teams, and ensure our growing delivery engine runs efficiently, at high quality, and with measurable impact. You'll be motivated by our mission to simplify access to government funding and help thousands of businesses grow. About Us Grantify is one of the UK's fastest-growing startups - we're on a … mission to democratise access to government funding through our AI-powered platform. We've already helped thousands of businesses secure over $200M in funding and we're just getting started. We combine world-class technology with a high-touch service approach that consistently earns us glowing TrustPilot reviews. As we expand our global reach, we're building a More ❯

Head of Service Delivery Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. The Role As Head of Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants, writers … and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment and … is eager to make a tangible impact. What You’ll Be Doing Leading the day-to-day operations of our Grant Consultants and Platinum Writers Driving improvements in productivity, turnaround speed, and service quality Designing and implementing scalable operational processes and systems Owning delivery metrics including volume, SLAs, refunds, margin, and NPS Managing resource planning and forecasting More ❯

Head of Service Delivery Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. The Role As Head of Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants, writers … and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment and … is eager to make a tangible impact. What You’ll Be Doing Leading the day-to-day operations of our Grant Consultants and Platinum Writers Driving improvements in productivity, turnaround speed, and service quality Designing and implementing scalable operational processes and systems Owning delivery metrics including volume, SLAs, refunds, margin, and NPS Managing resource planning and forecasting More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's … software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is … working role. As well as very competitive salaries, our client offers a comprehensive benefits package. Key Responsibilities: Quality Assurance Management Lead and Mentor the QA team Oversee all aspects of the QA lifecycle, including test planning, design, automation, and reporting Implement and enhance QA methodologies Collaborate closely with Product and Development teams to integrate QA Release Management Lead and More ❯

We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's More ❯