6 of 6 Help Desk Support Jobs in the Midlands

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License … desirable. Role You will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to … for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track More ❯

proud to be partnering with an internationally renowned, family owned powerhouse operating across the automotive, property, and finance sectors. This organisation has an exciting opportunity for an IT Helpdesk Support professional to join their established team. Reporting to the Helpdesk Supervisor, you’ll provide first line technical support to their UK wide dealer network, ensuring a … high standard of service delivery. Key Responsibilities: Provide general IT support, responding to hardware and software queries in a timely and professional manner. Deliver technical assistance to end users, including support with computers, mobile devices, and data dongles. Offer first line support for desktop and laptop users across the business. Troubleshoot issues with printers … copiers, and scanners. Carry out daily IT maintenance tasks and support activities. What You'll Bring: Strong communication skills with the ability to explain technical issues to non-technical users. Solid analytical and problem solving skills. A proactive, collaborative approach and the ability to work effectively within a small team. Flexibility and adaptability when handling changing priorities. High More ❯

OOH/Night Shift IT MSP Customer Support Helpdesk Peterborough Full time Hourly rate £14.00 - £15.00 PAYE We have a great opportunity for IT Service Desk staff to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is More ❯

Hours: Monday Friday 8:30am-5pm Salary: £25,396.80 Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This … customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain … Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM systems and familiarity with customer support tools. Strong problem-solving and organisational abilities, with attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Competency with Microsoft Office 365, particularly Excel More ❯

hours + per week Salary: £12.21 p/h Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This … customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain … Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM systems and familiarity with customer support tools. Strong problem-solving and organisational abilities, with attention to detail. Ability to manage multiple tasks efficiently in a fast-paced environment. Competency with Microsoft Office 365, particularly Excel More ❯

Providing first-line technical support to customers via phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers. Role Responding in line with SLAs to customer support requests: Telephone Email Connectwise Verbal Answering telephone using standard procedures: Logging support calls onto helpdesk software (Connectwise) if customer has not already logged New user creation for customers Daily backup checks Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site Keeping customer … updated when working on support tickets via Connectwise Working to resolve helpdesk issues in a timely manner but escalating to 2nd line if required Entering time on Connectwise Creating documentation on any installations, or updating calls as required Transfer of equipment from reception to Flex work area. Assisting all members of Flex Potential customer site visits as role More ❯