Help Desk Support Job Trends in the Midlands

Help Desk Support
England > Midlands

The median Help Desk Support salary in the Midlands is £28,500 per year, according to job vacancies posted during the 6 months leading to 29 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Dec 2025
Same period 2024 Same period 2023
Rank 210 230 198
Rank change year-on-year +20 -32 +134
Permanent jobs requiring a Help Desk Support 10 12 22
As % of all permanent jobs in the Midlands 0.13% 0.18% 0.44%
As % of the Job Titles category 0.14% 0.19% 0.46%
Number of salaries quoted 5 2 19
10th Percentile - - -
25th Percentile £27,750 £29,750 £21,250
Median annual salary (50th Percentile) £28,500 £31,500 £25,000
Median % change year-on-year -9.52% +26.00% +11.11%
75th Percentile £40,000 £33,250 £31,250
90th Percentile - - £34,500
England median annual salary £29,000 £27,500 £25,000
% change year-on-year +5.45% +10.00% -1.96%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,057 6,302 4,749
% of permanent jobs with a recognized job title 90.43% 94.34% 94.34%
Number of salaries quoted 4,271 2,975 3,925
10th Percentile £28,000 £31,000 £26,500
25th Percentile £35,000 £38,750 £35,000
Median annual salary (50th Percentile) £47,500 £52,398 £50,000
Median % change year-on-year -9.35% +4.80% -4.76%
75th Percentile £65,000 £65,000 £62,500
90th Percentile £80,000 £78,750 £75,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -1.64%

Help Desk Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

Help Desk Support job vacancy trend in the Midlands

Help Desk Support
Salary Trend in the Midlands

Salary distribution trend for Help Desk Support job vacancies in the Midlands.

Salary distribution trend for Help Desk Support job vacancies in the Midlands

Help Desk Support
Salary Histogram in the Midlands

Salary distribution for jobs citing Help Desk Support in the Midlands over the 6 months to 29 December 2025.

Salary histogram for Help Desk Support in the Midlands

Help Desk Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Midlands region over the 6 months to 29 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -9 7 £40,000 +26.98% 1
West Midlands +22 3 £28,500 - 1
Help Desk Support
England

Help Desk Support Skill Set
Top 22 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 29 December 2025, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Help Desk Support in the job title.

1 8 (80.00%) Microsoft
1 8 (80.00%) Microsoft Certification
2 5 (50.00%) Mathematics
2 5 (50.00%) Microsoft 365
2 5 (50.00%) SLA
3 3 (30.00%) Active Directory
3 3 (30.00%) Computer Science
3 3 (30.00%) Customer Service
3 3 (30.00%) DHCP
3 3 (30.00%) Disaster Recovery
3 3 (30.00%) DNS
3 3 (30.00%) ERP
3 3 (30.00%) HNC
3 3 (30.00%) ITIL
3 3 (30.00%) LabVIEW
3 3 (30.00%) MCP
3 3 (30.00%) MCSA
3 3 (30.00%) RFID
3 3 (30.00%) Server Building
3 3 (30.00%) SQL Server
3 3 (30.00%) Veeam
3 3 (30.00%) VMware

Help Desk Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 5 (50.00%) Microsoft 365
Communications & Networking
1 3 (30.00%) DHCP
1 3 (30.00%) DNS
1 3 (30.00%) RFID
Database & Business Intelligence
1 3 (30.00%) SQL Server
Development Applications
1 3 (30.00%) LabVIEW
General
1 5 (50.00%) Social Skills
2 3 (30.00%) Manufacturing
Miscellaneous
1 7 (70.00%) Driving Licence
Processes & Methodologies
1 5 (50.00%) Mathematics
2 3 (30.00%) Computer Science
2 3 (30.00%) Customer Service
2 3 (30.00%) Disaster Recovery
2 3 (30.00%) ERP
2 3 (30.00%) ITIL
2 3 (30.00%) Server Building
Qualifications
1 8 (80.00%) Microsoft Certification
2 3 (30.00%) HNC
2 3 (30.00%) MCP
2 3 (30.00%) MCSA
Quality Assurance & Compliance
1 5 (50.00%) SLA
System Software
1 3 (30.00%) Active Directory
Vendors
1 8 (80.00%) Microsoft
2 3 (30.00%) Veeam
2 3 (30.00%) VMware